I recently rented a movie from iTunes but it will not play. I get an error message, number (-42408). What does this mean and what do I do about it?

I rented Sherlock Holmes: A Game of Shadows and when I tried to watch it, the movie would not play. I received the error message (-42408). What does this mean and what should I do?

Is all other content purchased using the same iTunes Store account also failing to play with that error message?

Similar Messages

HT1657 I rented a movie on itunes but it will not play on my imac ?

I rented a movie on itunes but it will not play on my imac ?
Does anyone know how to fix it ?

Could you walk us through what happens when you try to play the movie, please?

HT201272 I rented a movie from iTunes but Movist is not playing it. It says " Movist quit unexpectedly" What should I do?

Hi,
Just an hour ago I rented "Brave" from İtunes Turkey. After download has been finalized, I wanted to watch it. Unfortnately Movist says that "Movist quit unexpectedly". So I download another movist from app store and I paid also for it but this one also giving the same message. I copied some part of the details of the message below.
Could you please help me. I already spend money in order to see it.
Thanks,
Levent SECKIN
Process:         Movist [417]
Path:            /Applications/Movist.localized/Movist.app/Contents/MacOS/Movist
Identifier:      com.movist.Movist
Version:         1.2.3 (1.2.3)
App Item ID:     461788075
App External ID: 12404657
Code Type:       X86-64 (Native)
Parent Process: launchd [114]
Date/Time:       2012-12-23 19:50:54.811 +0200
OS Version:      Mac OS X 10.7.5 (11G63)
Report Version: 9
Interval Since Last Report:          2023 sec
Crashes Since Last Report:           10
Per-App Interval Since Last Report: 66 sec
Per-App Crashes Since Last Report:   2
Anonymous UUID:                      4E941F8A-9CB7-4015-8C06-E31978567F8A
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000014
VM Regions Near 0x14:
-->
    __TEXT                 0000000100000000-00000001000e8000 [ 928K] r-x/rwx SM=COW /Applications/Movist.localized/Movist.app/Contents/MacOS/Movist
Application Specific Information:
objc[417]: garbage collection is OFF
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0   libdispatch.dylib                       0x00007fff930f9b08 dispatch_release + 0
1   com.movist.Movist                       0x000000010001ae90 0x100000000 + 110224
2   com.movist.Movist                       0x000000010001ad99 0x100000000 + 109977
3   com.movist.Movist                       0x00000001000148d8 0x100000000 + 84184
4   com.movist.Movist                       0x0000000100016883 0x100000000 + 92291
5   com.apple.CoreFoundation                0x00007fff8ece370d -[NSObject performSelector:withObject:] + 61
6   com.movist.Movist                       0x00000001000178bd 0x100000000 + 96445
7   com.movist.Movist                       0x000000010001523e 0x100000000 + 86590
8   com.movist.Movist                       0x0000000100014eef 0x100000000 + 85743
9   com.movist.Movist                       0x000000010003a8ae 0x100000000 + 239790
10 libdispatch.dylib                       0x00007fff930f5a82 _dispatch_call_block_and_release + 18
11 libdispatch.dylib                       0x00007fff930f78f2 _dispatch_main_queue_callback_4CF + 308
12 com.apple.CoreFoundation                0x00007fff8ec88e7c __CFRunLoopRun + 1724
13 com.apple.CoreFoundation                0x00007fff8ec88486 CFRunLoopRunSpecific + 230
14 com.apple.HIToolbox                     0x00007fff95e002bf RunCurrentEventLoopInMode + 277
15 com.apple.HIToolbox                     0x00007fff95e0756d ReceiveNextEventCommon + 355
16 com.apple.HIToolbox                     0x00007fff95e073fa BlockUntilNextEventMatchingListInMode + 62
17 com.apple.AppKit                        0x00007fff8b8b6779 _DPSNextEvent + 659
18 com.apple.AppKit                        0x00007fff8b8b607d -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 135
19 com.apple.AppKit                        0x00007fff8b8b29b9 -[NSApplication run] + 470
20 com.apple.AppKit                        0x00007fff8bb2eeac NSApplicationMain + 867
21 com.movist.Movist                       0x00000001000023c4 0x100000000 + 9156
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0   libsystem_kernel.dylib                  0x00007fff8d9f67e6 kevent + 10
1   libdispatch.dylib                       0x00007fff930f7786 _dispatch_mgr_invoke + 923
2   libdispatch.dylib                       0x00007fff930f6316 _dispatch_mgr_thread + 54
Thread 2:
0   libsystem_kernel.dylib                  0x00007fff8d9f5e42 __semwait_signal + 10
1   libsystem_c.dylib                       0x00007fff8b3e5dea nanosleep + 164
2   com.apple.Foundation                    0x00007fff97dc679a +[NSThread sleepForTimeInterval:] + 146
3   com.movist.Movist                       0x0000000100023b01 0x100000000 + 146177
4   com.apple.Foundation                    0x00007fff97d8a72a -[NSThread main] + 68
5   com.apple.Foundation                    0x00007fff97d8a6a2 __NSThread__main__ + 1575
6   libsystem_c.dylib                       0x00007fff8b42f8bf _pthread_start + 335
7   libsystem_c.dylib                       0x00007fff8b432b75 thread_start + 13
Thread 3:: CVDisplayLink
0   libsystem_kernel.dylib                  0x00007fff8d9f5bca __psynch_cvwait + 10
1   libsystem_c.dylib                       0x00007fff8b4332a6 _pthread_cond_wait + 890
2   com.apple.CoreVideo                     0x00007fff931b71cb CVDisplayLink::waitUn
Process:         Movist [417]
Path:            /Applications/Movist.localized/Movist.app/Contents/MacOS/Movist
Identifier:      com.movist.Movist
Version:         1.2.3 (1.2.3)
App Item ID:     461788075
App External ID: 12404657
Code Type:       X86-64 (Native)
Parent Process: launchd [114]
Date/Time:       2012-12-23 19:50:54.811 +0200
OS Version:      Mac OS X 10.7.5 (11G63)
Report Version: 9
Interval Since Last Report:          2023 sec
Crashes Since Last Report:           10
Per-App Interval Since Last Report: 66 sec
Per-App Crashes Since Last Report:   2
Anonymous UUID:                      4E941F8A-9CB7-4015-8C06-E31978567F8A
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000014
VM Regions Near 0x14:
-->
    __TEXT                 0000000100000000-00000001000e8000 [ 928K] r-x/rwx SM=COW /Applications/Movist.localized/Movist.app/Contents/MacOS/Movist
Application Specific Information:
objc[417]: garbage collection is OFF
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0   libdispatch.dylib                       0x00007fff930f9b08 dispatch_release + 0
1   com.movist.Movist                       0x000000010001ae90 0x100000000 + 110224
2   com.movist.Movist                       0x000000010001ad99 0x100000000 + 109977
3   com.movist.Movist                       0x00000001000148d8 0x100000000 + 84184
4   com.movist.Movist                       0x0000000100016883 0x100000000 + 92291
5   com.apple.CoreFoundation                0x00007fff8ece370d -[NSObject performSelector:withObject:] + 61
6   com.movist.Movist                       0x00000001000178bd 0x100000000 + 96445
7   com.movist.Movist                       0x000000010001523e 0x100000000 + 86590
8   com.movist.Movist                       0x0000000100014eef 0x100000000 + 85743
9   com.movist.Movist                       0x000000010003a8ae 0x100000000 + 239790
10 libdispatch.dylib                       0x00007fff930f5a82 _dispatch_call_block_and_release + 18
11 libdispatch.dylib                       0x00007fff930f78f2 _dispatch_main_queue_callback_4CF + 308
12 com.apple.CoreFoundation                0x00007fff8ec88e7c __CFRunLoopRun + 1724
13 com.apple.CoreFoundation                0x00007fff8ec88486 CFRunLoopRunSpecific + 230
14 com.apple.HIToolbox                     0x00007fff95e002bf RunCurrentEventLoopInMode + 277
15 com.apple.HIToolbox                     0x00007fff95e0756d ReceiveNextEventCommon + 355
16 com.apple.HIToolbox                     0x00007fff95e073fa BlockUntilNextEventMatchingListInMode + 62
17 com.apple.AppKit                        0x00007fff8b8b6779 _DPSNextEvent + 659
18 com.apple.AppKit                        0x00007fff8b8b607d -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 135
19 com.apple.AppKit                        0x00007fff8b8b29b9 -[NSApplication run] + 470
20 com.apple.AppKit                        0x00007fff8bb2eeac NSApplicationMain + 867
21 com.movist.Movist                       0x00000001000023c4 0x100000000 + 9156
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0   libsystem_kernel.dylib                  0x00007fff8d9f67e6 kevent + 10
1   libdispatch.dylib                       0x00007fff930f7786 _dispatch_mgr_invoke + 923
2   libdispatch.dylib                       0x00007fff930f6316 _dispatch_mgr_thread + 54
Thread 2:
0   libsystem_kernel.dylib                  0x00007fff8d9f5e42 __semwait_signal + 10
1   libsystem_c.dylib                       0x00007fff8b3e5dea nanosleep + 164
2   com.apple.Foundation                    0x00007fff97dc679a +[NSThread sleepForTimeInterval:] + 146
3   com.movist.Movist                       0x0000000100023b01 0x100000000 + 146177
4   com.apple.Foundation                    0x00007fff97d8a72a -[NSThread main] + 68
5   com.apple.Foundation                    0x00007fff97d8a6a2 __NSThread__main__ + 1575
6   libsystem_c.dylib                       0x00007fff8b42f8bf _pthread_start + 335
7   libsystem_c.dylib                       0x00007fff8b432b75 thread_start + 13
Thread 3:: CVDisplayLink
0   libsystem_kernel.dylib                  0x00007fff8d9f5bca __psynch_cvwait + 10
1   libsystem_c.dylib                       0x00007fff8b4332a6 _pthread_cond_wait + 890
2   com.apple.CoreVideo                     0x00007fff931b71cb CVDisplayLink::waitUn

I know the old solution was to go into the apps folder, right click on itunes and change it to 32 bit mode. Since OSX maverics I can not run it in 32bit mode anymore so now any of the itunes movies on my mac mini will not play.

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Annoying isn't it.
This seems to have started at the end of October and may be some kind of 'authorisation expiry' on the original unit that needs updating.
Solution include:
Purchase something on the AppleTV1 itself with DRM (a free TV Show episode might be an idea if yiou can find one).
Remove the connection to itunes by removing the iTunes library from AppleTV's Computers>Settings menu, then add it back again.
Remember this will wipe synced content from the AppleTV if AppleTV1 is syncing (My Movies/TV Shows etc) as opposed to streaming (My Shared Movies etc) from that itunes library. In theory direct purchases on AppleTV that have never transferred to itunes might survive the 'wipe for a clean slate for a new sync' process that happens when you remove a sync library but don't risk it and right click on the AppleTV Device in itunes, choose Transfer Purchases if there are any prior to resetting the AppleTV Computers entry and readding the library. If AppleTV is streaming only it's very quick to remove the libarry and re-add it as there's nothing to sync when you re-establish the connection - it works I've done it. Purchasing a protected music video on my other AppleTV1 which was synced also worked.
Good luck
AC

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You may need to report this issue to the folks in our iTunes Store.
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http://support.apple.com/kb/HT1933
Cheers,
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I rented it for a flight I get on in 3 hours. Any quick help would be great.
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http://i1224.photobucket.com/albums/ee374/Diavonex/Album%204/528d98a827973a85bbf 91b534f9a6933.jpg

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Regards.

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Hi tcrider9,
Welcome to the Support Communities!
The article below may be able to help you with this issue.
Click on the link to see more details and screenshots.
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Yours Bengt W

I recently rented a movie from iTunes but it will not play. I get an error message, number (-42408). What does this mean and what do I do about it?

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