I rentedTV episodes,watched/deleted, keep receiving alerts about them ?expiring. This interrupts my streaming of Netflix shows I am watching. I have looked everywhere in my account to find out why it keeps warning

I rented several TV episodes, watched them and deleted them from my iPad but I keep receiving warnings about
The rental period expiring. I have no alerts turned on in my account. These alerts interfere with ability to watch
Netflix movies. I have to keep getting up to restart the movie.

Thank you so much for reaching out and allowing me to help you with this issue.  This is indicative of the type of experience we don't want ANY of our customers to have...a negative one.  I'd like to address your concerns and give you the opportunity to reach us directly if you have any other questions. 
First, I'd like to address the issue with box return.  We will happily send you return boxes and labels that include free shipping at no cost but for future reference, and what doesn't appear to have been made clear,  you can drop equipment off at any UPS corporate facility and they will ship equipment back to us at no cost to you.  If, however, the equipment is taken to a Verizon store, that is where the restocking fee is assessed.  I apologize that this was not made clear during the calls in to our center.
As for the issue with the Netflix promo code, those are typically sent after our worry free guarantee ends (14 days) to the email address we have on file for you.  In the event that you opted out of receiving emails or did not provide an address, we send it to your home address via snail mail within 30 days of FiOS installation.
I am more than happy to look into this for you and find you a definitive answer as to when you should expect to receive your Netflix promo but in order to do so, I will need to access your account privately.  If you would like to go ahead with that, please check your private message box for a chat link to get started. 
Thank you and happy holidays,
~Eva

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