I returned an iphone that never worked. It's still showing up on my bill as a monthly service charge. What should I do?

I returned a new iphone that never worked. It's showing up on my bill as a monthly payment plan. I can't get anyone via chat or phone. I tried numerous times to resolve the issue before returning the phone. They told me it needed a special card and they would send it and I could install it. The phone was over $450. I don't have hours to wait on the phone, then speak to people who ask: did you try turning the phone off and then back on?
The last time I had a 30 minute useless conversation with an operator, my child got a black eye from a swing because I wasn't able to get to her fast enough.
I ended up with the new phone in the first place because my local store told me that my less than one year old iphone did not have a warranty. I later found out they lied. The battery was not charging and no one wanted to help me with the issue.

    michjenkins,
We would be more than happy to help you out with your bill. Was this a new line of service? Did you return the phone within the 14 Worry Free Guarantee? Did you intend to cancel this line of service?
RobinD_VZW
Follow us on twitter @VZWSupport

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