I set up my printer (envy 100 D410A) online, but I can't eprint to my printer.

I send an email to my hp email address & it doesn't work.
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Hi sbcdtc,
Try checking the envy for product updates. Go to "Setup" > "Web Menu" > "Product Updates" > "Check for product updates". If there is an update available then let it install it. After it installs the update the printer will reboot itself. After it comes back to life, check for product updates once more to make sure there is not another one. Then try to send an email to the printer email address again. Also you can check the status of your ePrint jobs on www.eprintcenter.com
Although I work for HP, my posts and replies are my own opinion and not those of HP.
If I have solved your issue, please feel free to provide kudos and make sure you mark this thread as solution provided!
-Josh M.
Although I work for HP, my posts and replies are my own opinion and not those of HP.
If I have solved your issue, please feel free to provide kudos and make sure you mark this thread as solution provided!

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Envy 100 d410a cannot print w/ win8 but ok w/ win7 or mac

envy 100 d410a prints on mac, 2 win7 64 bit, installs on win8 touchsmart 64bit but cannot print, bonjour cannot locate it
1 mac
2 win7 64bit
but cannot print with win8 64bit touchsmart.
Drivers installs fine and find/creates the printer in the devices list - LSD410_Basicx64_1315 but printing test page doesn't work. even tried to disable norton firewall temporarily. windows firewall is disabled by norton.
Bonjour printer wizard used to find it but not anymore with win8.
any solution?

Using the uninstaller in the HP folder, uninistall the HP software completely.
Restart your PC.
Download and install the latest software for your printer from the "Support & Drivers" link at the top of this page.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

Envy 100 D410a HP Am I being difficult?

So approximately a month ago I purchased an Envy 100 d410a from the HP home store in the US. Upon receiving it, I found it to work great except for the front cover door refused to go down when the printer went into standby. I went to these forums and found that the issue was known and according to some a hardware problem and others a firmware issue.
Read the following link for more detailed info: http://h30434.www3.hp.com/t5/Other-printing-questions/HP-Envy-100-eAll-in-One-Printer-D410b/td-p/350...
Jump ahead and I am on my third refurb that still has the same issue. I have a case number with resolutions and spoke with them today.
CSR: It looks like the issue is still there so how about we replace it with a new printer?
Me: Sounds great lets do it.
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Me: That won't work because my wife is in school and needs the printer right now. Can you just charge my card and then refund it once the original returns (I still have my original as I send back the refurbs each time).
CSR: Unfortunately we are unable to do such a thing because the purchase is actually coming from the HP store which will charge you and I am unable to get you a refund.
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Me: So your company has sold me a defective printer and has invested money shipping me 3 refurb printers in the hopes of fixing a problem that noone knows what it is and now you want to send me a new one but are refusing to allow me to hold onto my old one until the new one comes even if I am willing to give you my credit card number as collateral (just like we did with the refurbs). Or for that matter allow me extra time to hold onto the current refurb until the change process has happened.
CSR: Yes.
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And my question...Well am i expecting too much from customer service to accomodate my needs?
Generally i am willing to work to resolve issues, but as the defect is theirs and as I am willing to explore other options (holding onto the refurb, using my card for collateral), I am disappointed by their inability to work with me.
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Hi Ciara,
Thanks for asking. As a matter of fact the new firmware came out a couple of weeks ago and my printer is working well.
It is too bad that communication between tech and customer service is lacking. If from the beginning I was told by the CSR's that a firmware update to "fix" the issue was in the works and the best option was to wait it out for a certain amount of time before looking at replacing the printer I would have appreciated the honesty and while not happy with having to "wait" I would have understood and since my issue did not effect the printing functionality of the printer it would have made sense.
I understand HP is a large organization but they really need to figure out how to disseminate information to CSR's so they can communicate right with customers the first time. They will only get so many chances.

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Envy 100 eAll-in-One D410a (US) doesn't work with cartridge HP300 (Europe)

Hi all,
I bought a HP Envy 100 eAll-in-One (CN517A) D410A in 2011 when I was living in the US. I always used HP60 cartridges without any problems while in the US.
In 2013 I was relocated to Europe (Luxembourg), and recently my last supply of US-bought HP60 cartridges run out, so I went out to buy new ones. HP60 is not available where I live, so I bought HP300 which explicitly says on the box that it is suited for "HP ENVY ENVY100 D410a". However, when I put them in the printer I get a "The cartridges listed above are not intended for use in this printer as it is currently configured." error on the printer.
I tried the eight solutions as explained here:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02436437&tmp_task=solveCategory&cc=us&dlc=en&la...
None worked. I put back in my old HP60 cartridges and did no longer get the error message and I can print (but poorly because these cartridges are almost empty).
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Kind regards,
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Hello pvgelder76, and welcome to the HP Forums.
I understand you are having ink compatibility issues. To have your printer regionalized, I would suggest contacting HP directly. You can utilize this website to learn how to contact HP appropriately, based on your region: Contact HP Worldwide.
Thank you for posting on the HP Forums.
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

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Hi Talon,
That more liekly related to the software indeed, I would suggest trying the following steps:
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http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c01371980
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If the same persists uninstall any HP Software by following the HP Uninstaller under the Hewlett-Packard folder.
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http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02440673&tmp_task=useCatego ry&cc=us&dlc=en&lang=en&lc=en&product=5157536#N1305
Download and isntall the latest Lion Software below:
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-97934-2 &cc=us&dlc=en&lc=en&os=219&product=4073738&sw_lang=
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Sorry, but the response just takes you to the HP site which is of all possible assistance short of actual help!!
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I set up my printer (envy 100 D410A) online, but I can't eprint to my printer.

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