Envy 100 d410a cannot print w/ win8 but ok w/ win7 or mac

envy 100 d410a prints on mac, 2 win7 64 bit, installs on win8 touchsmart 64bit but cannot print, bonjour cannot locate it
1 mac
2 win7 64bit
but cannot print with win8 64bit touchsmart.
Drivers installs fine and find/creates the printer in the devices list - LSD410_Basicx64_1315 but printing test page doesn't work. even tried to disable norton firewall temporarily. windows firewall is disabled by norton.
Bonjour printer wizard used to find it but not anymore with win8.
any solution?

Using the uninstaller in the HP folder, uninistall the HP software completely.
Restart your PC.
Download and install the latest software for your printer from the "Support & Drivers" link at the top of this page.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

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Envy 100 D410a HP Am I being difficult?

So approximately a month ago I purchased an Envy 100 d410a from the HP home store in the US. Upon receiving it, I found it to work great except for the front cover door refused to go down when the printer went into standby. I went to these forums and found that the issue was known and according to some a hardware problem and others a firmware issue.
Read the following link for more detailed info: http://h30434.www3.hp.com/t5/Other-printing-questions/HP-Envy-100-eAll-in-One-Printer-D410b/td-p/350...
Jump ahead and I am on my third refurb that still has the same issue. I have a case number with resolutions and spoke with them today.
CSR: It looks like the issue is still there so how about we replace it with a new printer?
Me: Sounds great lets do it.
CSR: Before we can send the new one you have to send us the old one.
Me: That won't work because my wife is in school and needs the printer right now. Can you just charge my card and then refund it once the original returns (I still have my original as I send back the refurbs each time).
CSR: Unfortunately we are unable to do such a thing because the purchase is actually coming from the HP store which will charge you and I am unable to get you a refund.
Me: Well what other options do I have? Can I hold onto the current refurb past my 15 day limit in order to ensure we have a printer in the house and then send it back?
CSR: I am sorry sir but the reason you gave for keeping the refurb printer is not valid and you would be charged for it. Perhaps you could go to Best Buy and purchase one and then return it. But at this time you can choose to live with you current printer or send it back and get a new one.
Me: So your company has sold me a defective printer and has invested money shipping me 3 refurb printers in the hopes of fixing a problem that noone knows what it is and now you want to send me a new one but are refusing to allow me to hold onto my old one until the new one comes even if I am willing to give you my credit card number as collateral (just like we did with the refurbs). Or for that matter allow me extra time to hold onto the current refurb until the change process has happened.
CSR: Yes.
Me: That is unacceptable customer service, what other options do I have?
CSR: You have until Friday to think about it.
Me: I am going to wait and see if a firmware update will come out that resolves the issue and in about a month I will call you back if the problem remains and see about switching then.
CSR: That is your choice sir, but be aware that the new printer may not be an option as a replacement at that time.
Me: I'll live with it.
So obviously this is all paraphrased but the meaning is clear.
And my question...Well am i expecting too much from customer service to accomodate my needs?
Generally i am willing to work to resolve issues, but as the defect is theirs and as I am willing to explore other options (holding onto the refurb, using my card for collateral), I am disappointed by their inability to work with me.
HP employees and others please chime in.

Hi Ciara,
Thanks for asking. As a matter of fact the new firmware came out a couple of weeks ago and my printer is working well.
It is too bad that communication between tech and customer service is lacking. If from the beginning I was told by the CSR's that a firmware update to "fix" the issue was in the works and the best option was to wait it out for a certain amount of time before looking at replacing the printer I would have appreciated the honesty and while not happy with having to "wait" I would have understood and since my issue did not effect the printing functionality of the printer it would have made sense.
I understand HP is a large organization but they really need to figure out how to disseminate information to CSR's so they can communicate right with customers the first time. They will only get so many chances.

My HP ENVY 100 D410a is connection issues between MacBook Pro OSX 10.6

Both my Macbook Pro OSX 10.6 and my HP Envy 100 D410a is connected to my wireless nextwork. Everything was working fine until recently, my macbook does not connect, - keeps saying the printer is offline when it clearly is on and connected. I have tried to reinstall all printer software and drivers from CD and the HP site, it fails when the laptop tries to connect to the printer.
Any advice / help would be appreciated.
Thanks.

Macuserlovenit wrote:
Can I delete a network I created and now want gone outta the router(airport extreme)?
Sure.. a reset will surely do it.. a removal of the offending name will also do it.
Can I delete all networks by resetting the router back to factory settings?
Sure can.
I also have this UPDATE "A newer version 5.6.1 of airport utility is available" it KEEPS opening when I open my Airport Utility APP, but when I click on it to UPDATE nothing happens, ever. Im already running 7.6.3
Bit of confusion here.
Latest version of the airport utility for snow leopard is indeed 5.6.1
Open the airport utility, about .. and check what version you are running.
The very latest airport utility is 6.3 and only can be installed on Lion or Mountain Lion computers.
The firmware latest version is 7.6.3
which makes it all a bit confusing.

Cannot print from computer but I can print wireless

I just connected this printer and I cannot print from my computer but I can print wireless from my phone.

Hello dfreed,
You can try some simple steps:
Power your printer off.
Unplug your router, and your modem.
Plug your modem in and allow it to power on fully.
Plug your router in and allow it to power on fully.
Power your printer on.
Refresh the HP ePrint Center site and verify that your printer has a status of "Connected" and "Ready".
Some internet providers' modems are not always the most friendly to power off and on, so I understand if you need to skip that step.
Please post again if any steps need any elaboration.
If I have solved your issue, please feel free to provide kudos and make sure you mark this thread as solution provided!
Although I work for HP, my posts and replies are my own opinion and not those of HP.

I cannot print from Thunderbird but i can with Windows live mail

About a year ago I discontinued using Thunderbird because suddenly I could not print anything inThunderbird anymore. Now I use Windows Live Mail and printing emails is not a problem. Recently I installed Thunderbird again but still I cannot print emails using Thunderbird.

Dear Matt,
Thanks for your help.
Being a layman, I am reluctant to follow your advice without assistance of a specialist.
To prevent a misunderstanding I will try to summarize what happened.
1) After using Thunderbird for a long time and having no problem at all to print emails, suddenly I could not print emails anymore.
2) I do not have the same problem with Firefox nor with any other program.
3) I have only one printer.
4) After the problem occurred System recovery was used- for another reason - to start with a clean slate. Thunderbird was reinstalled: but still I could not print emails. When I use windows live mail I can print emails.
Does this change your advice?
Thanks in advance.

Cannot print over wifi but only via ethernet

Hello,
i have c4780 hp printer, i have installed it on laptop via ethernet. All works fine.
If i unplugg network cable on laptop and use only wireless to connect on my network, the printer cannot print.
I have a dlink 2740b wireless router.
there are particular setting to insert in router configuration?
i have try to install on other pc via wifi but result is the same.
just i plug the network cable the printer work immedialtly..
Why?
Thanks
Giulio

I am confused. Is the printer connected to your router via ethernet or you computer via ethernet? If to the router, how was it initially connected (wired or wireless) when you set it up?
What operating system(s) are you using?
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

I cannot print word documents but can print all other documents

Since updating my virus checker I cannot print word documents. I can print all other documents

At this point my suggestion is to do a full uninstall of the old print driver and an install of the most recent version print driver which you can obtain at:
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=228&lc=en&cc=us&dlc=en&sw_lang=&product=40664...
Please follow the uninstall procedure before installing the new driver.
Regards,
Eric
I am an HP employee.

I set up my printer (envy 100 D410A) online, but I can't eprint to my printer.

I send an email to my hp email address & it doesn't work.
This question was solved.
View Solution.

Hi sbcdtc,
Try checking the envy for product updates. Go to "Setup" > "Web Menu" > "Product Updates" > "Check for product updates". If there is an update available then let it install it. After it installs the update the printer will reboot itself. After it comes back to life, check for product updates once more to make sure there is not another one. Then try to send an email to the printer email address again. Also you can check the status of your ePrint jobs on www.eprintcenter.com
Although I work for HP, my posts and replies are my own opinion and not those of HP.
If I have solved your issue, please feel free to provide kudos and make sure you mark this thread as solution provided!
-Josh M.
Although I work for HP, my posts and replies are my own opinion and not those of HP.
If I have solved your issue, please feel free to provide kudos and make sure you mark this thread as solution provided!

Help!! Cannot print to Epson 4900 using PS-CS4 on Mac 10.8.4?

My new MacBookPro using Photoshop CS4 prints just fine to my Epson 2400 and 1900 however when using my new 4900 I click "print" and the printer icon bounces once in the dock and then disappears. The printer then gyrates and makes noise but puts out no image. I can print documents and images from Preview and Pages and the web on the 4900 so I know the printer can print. I have reloaded CS4 several times from my disc and the Epson driver several times to no avail. The Epson tech guy says what appears obvious, that the printer is working fine but that PS cannot communicate with the 4900. Has any one had this experience and were you able to solve the problem?

You're having a problem with the printer driver.
Deleting and reinstalling the printer in the OS controls may help.
Otherwise you need to contact Epson.
Photoshop does not communicate with the printer, ever.
The driver code communicate with the printer.
Photoshop communicates with the OS, and the OS communicates with the driver.
And you're having a problem with the driver.

HT1338 hp 100 office jet printer will not connect via bluetooth to my mac pro running os 10.9

I once was able to connect via blue tooth to my HP mobile office jet printer with my Mac pro. but ever since i have upgraded to OS 10.9 it will not pair with my laptop. I have gone too the HP site and downloaded the current drivers for this printer as well as check apple updates. it still will not connect via bluetooth

System Preferences>Fax & Scan. Delete the printers and re-add them back in.

I cannot print to my HP deskjet from win7 laptop through Airport Express

from control panel, i select add printer>add network printer or device>Find printer by TCP/IP address> then I'm stumped.
I'm asked for printer host name or IP address. Should I use the IP address of the airport express or what? I tried and it did not work.
Any suggestions?

You are making this far too complicated.
Just run the Bonjour Printer Wizard.
Bonjour Print Services for Windows v2.0.2
http://support.apple.com/kb/DL999

Cannot print crossword puzzle

cannot print crossword puzzle

Printer is HP Envy 100 D410a, serial #[Personal Information Removed]. The puzzle which will not print is the HP app on the printer screen. What happens is it goes to print and all it prints is a small line thru the center of the page with not puzzle.
Other items from the HP Apps print just fine. I downloaded and installed on my computer the HP print widget and this prints just fine so the issue is the printers abliity to print from it's intrnal app. NO Error message is given.
This is the only issue I've had with this printer in over a year of ownership. It's been over a week and a half now.
Thanks for your help thus far.
R.L. Schwab

Envy 100 Updates

I received a note to install a product updates on my Envy 100 from the printer, but no instructions on how to do same

Hi,
You should be able to get this done from the setup menu on the printer itself.
Press setup and go to the WEB menu. In there their should be an option Product updates.
Say "Thanks" by clicking the Kudos Star in the post that helped you.
Although I work for HP my posts and replies are my own
Please mark the post that solves your problem as "Accepted Solution"

I cannot print PDF's with XI on Windows7/ Dell XP and a Dell A940 Printer. Why ?I use to be able.

I use to be able to print PDF's on an older version of Acrobat.Since I uploaded to XI , I cannot print from Adobe but I can print from Word and others .I have tried removing XI and going back to an older version with the same result. I get a prompt that states "This application has failed to start because DLBAGF.DLL was not found.Re-installing this application may fix this problem. And another -"AcroRd32.exe-unable to locate componet" and finally "Can not load library DLBAPRP.DLL using defaults,error 126.Any one else in my boat?

Have you seen the suggestions in the article at:
http://support.microsoft.com/kb/918730

I cannot print from Adobe on My Mac

I have tried all I know to do, but I cannot print from Adobe Acrobat Pro 9 from my Mac running Mac OSX - 10.5.7. I have two different printers - a Cannon MF4150 & an HP Color Laserjet 2550. When I click print, the preview is not available and it just goes into queue and never prints. I am also running VMware Fusion -- I cannot get it to print from the Windows XP virutal machine either. I am using just the standard Adobe Reader 9 in the Windows side. I don't know what could possibly be wrong. The Windows XP side is printing through a sharing mode with the mac side. Does anyone have any idea what might be wrong?

I've tried that multiple times as well as resetting the printers themselves. I've deleted and re-added the drivers as well. Any other suggestions?

Envy 100 d410a cannot print w/ win8 but ok w/ win7 or mac

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