I still have a balance on my giftcard but it will not let me reddem it

i still have a balance on my giftcard but it will not let me reddem it help!!!!11

Once an iTunes Gift Card has been redeemed, the balance is fully transferred to your account and the card itself no longer has any value. It is not necessary to re-enter your card code for every purchase. Each time you make a purchase, funds will be automatically deducted from the store credit balance on your account until the credit is used up.
To refresh your visible credit balance, sign in to your account in the iTunes Store. Your updated credit amount appears next to your account name.

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