I-Supplier notification restriction

Hi all,
I have the I-Supplier module setup in my project. As I understand, any number of I-Supplier users may exist for a particular supplier each having their own email address.
My question is if we can limit the notification mechanism (e.g. POAPPRV workflow) to send notifications to a selected number of users.
For example, if a supplier TEST_SUPPLIER has 2 users A & B in I-Supplier Portal, then can the notifications be restricted to any one user?
If this requires a change in workflow code, then how exactly can I go about this?
Thanks,
Kabir

Similar Messages

Supplier Notification mailing issue....

Hi,
We have enabled Supplier Notification.But after the PO is approved, the PO is not being mailed to supplier.We have followed the steps in note.859047.1.
The wfstat.sql shows the following error:
PO_PDF_ERROR The system could not generate and/or communicate at least one of the documents
to the supplier or the approver. Please contact the system administrator.
Regards,
Edited by: orarup on Oct 14, 2009 3:56 AM

To S.P.DASH,
Hi,
The PO Output for Communication did not error out when I supplied the Parameter Approved:Yes.But no output was generated.I am uploading the log file.The output from the log file is given below:
Purchasing: Version : 12.0.0
Copyright (c) 1979, 1999, Oracle Corporation. All rights reserved.
POXPOPDF module: PO Output for Communication
Current system time is 15-OCT-2009 19:17:56
Name:P_report_type Value:R
Name:P_agent_id Value:
Name:P_po_num_from Value:408
Name:P_po_num_to Value:408
Name:P_release_num_from Value:
Name:P_release_num_to Value:
Name:P_date_from Value:
Name:P_date_to Value:
Name:P_approved_flag Value:Y
Name:P_test_flag Value:D
Name:P_print_releases Value:
Name:P_sortby Value:
Name:P_user_id Value:
Name:P_fax_enable Value:
Name:P_fax_number Value:
Name:P_BLANKET_LINES Value:
Name:p_View_Communicate Value:View
Name:P_withTerms Value:N
Name:P_storeFlag Value:Y
Name:P_print_Flag Value:N
Name:P_document_id Value:1524
Name:P_revision_Num Value:0
Name:P_authorization_status Value:APPROVED
Name:P_document_type Value:STANDARD
Name:P_max_zip_size Value:0
Name:P_PO_TEMPLATE_CODE Value:
Name:P_ContractsEnable Value:
Name:P_CONTRACT_TEMPLATE_CODE Value:
ORGID:101
Entered into else part
Document ID:1524
Document TypePO
Document SubTypeSTANDARD
m_withTerms : N
Orgid 101
Maximum Zip Size=0.0
GenerateDocument::2nd Constructor()
setFileName- m_documentType:PO, m_documentId:1524
setFileName- m_fileName:PO_101_408_0_US.pdf
GenerateDocument::Finished 3rd Constructor()
Before calling genDocThu Oct 15 19:17:57 IST 2009
Changed GenerateDocument::Inside the gendoc method
Calling the getDocument method
GenerateDocument::getDocument()- Set the Org Context
Oct 15, 2009 7:17:58 PM oracle.adf.share.config.ADFConfigFactory findOrCreateADFConfig
INFO: oracle.adf.share.config.ADFConfigFactory No META-INF/adf-config.xml found
GenerateDocument::getDocument()
GenerateDocument::getDocument() - Searching in the repository
After Calling the getDocument method
Preparing to archive the PDF..
getArchiveOn(): APPROVE
getArchiveOn()=APPROVE m_viewOrCommunicate=View
getArchiveOn(): APPROVE
After calling genDocThu Oct 15 19:17:58 IST 2009
End of Printing
Start of log messages from FND_FILE
End of log messages from FND_FILE
Executing request completion options...
------------- 1) PRINT   -------------
Printing output file.
Request ID : 699513
Number of copies : 0
Printer : noprint
Finished executing request completion options.
Concurrent request completed successfully
Current system time is 15-OCT-2009 19:17:58
Regards,

How do I turn off HP Sure supply notification pop-ups?

Hi,
How do I turn off HP Sure Supply notification pop-ups? They are constant and annoying. I buy HP inks from a different supplier, please help.
Liz

Hi @lh39,
Welcome to the HP Support Forums! I understand you would like to turn off the HP Sure Supply notifications, you are using a different brand of cartridges and keep getting the pop up.
1. Start Menu
2. Control Panel
3. Devices and Printers
4. Highlight your OJ 8600 (Click on it)
5. You should now notice at the top of the devices and printers box there is a Print server properties tab (see pic below)
6. Once in the print server properties please click on the Advanced tab
7. Make sure ALL the boxes are unchecked (see pic below)
8. Click Apply
Please keep in mind that this will not turn off essential printer messages, notifying you of problems such as lack of ink or paper jams; it turns off messages notifying you of the completion of a print job or low ink warnings. Essential printer messages are built into the firmware of the printer itself and cannot be disabled.
I got this helpful information www.ehow.com
If you are still getting the error message, use genuine HP ink cartridges to avoid the pop up.
I hope this helps, please let me know if you require more assistance.
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

Re: Approval procedure for automatic notification creation

Hi All,
I am trying to use Approval procedure in Supplier notifications. While creating a notification manually I am able to restrict the notification for further processing unless it is being approved. But when I am generating automatically through defect recording the notification is not getting the APRQ status.
I have maintained the approval reqd. settings for both of the notification types ( Both Auto and Manual)
Please advice.
Regards,
Vivek

closing

Does Oracle ever automatically create internal adhoc roles for sending notifications? If yes, then when?

Hi All,
I am aware that the Oracle workflow directory service creates a role whenever a new user / responsibility is created and that workflow notifications can be sent to these users through their respective roles.
Also, for external parties such as suppliers or customers who do not have an account in the E-Business Suite, adhoc roles can be created in order to enable them to receive notifications.
While going though the workflow status of POAPPRV worlflow, i noticed that in one of the 'E-mail PDF PO to Supplier' notification, the recipent was some ADHOC<<some_random_number>>PO.
Can anyone please shed some light on this?
Thanks,
Kabir

Hi,
Thanks for your posting.
This development mode can exclude some errors, such as the file upload complete at the same time... from my experience, this is a good choice to achieve the goal.
Best Regards,
Jambor
We are trying to better understand customer views on social support experience, so your participation in this interview project would be greatly appreciated if you have time. Thanks for helping make community forums a great place.
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R12 Updating Supplier Site Payment Detail Email

Hi All,
When I update supplier site email adrress from Payment Details > Separate Remittance Advce Deliver tab, I can't see that it is getting updated in WF_LOCAL_ROLES table. ( after synchronization ). This causes remittance advice sent to wrong email address when the work flow is running.
Can some one please check and let me know how should we enable it? Or Is it working in R12 as I have explained above. (modifying payment details email address and seeing it in wf_local_roles table ) ?
Thank You,
sandaruwan.

Pl see if MOS Doc 458418.1 (Where Is The Supplier Notification Method In Release 12.0?) can help
HTH
Srini

HT201274 how can i retrieve my restrictions passcode? i cannot unlock my phone if cannot log-in my restrictions passcode

how can i retrieve my "restrictions passcode"? i cannot proceed to unlock my iphone 4 if cannot supply the restrictions code.
thanks!

You can not do so. If you can't remember it, you will need to put the phone in DFU mode (google for instructions) and restore it as a new device. Do not restore your backup. The backup contains the restriction settings.

Oracle Purchasing Supplier email PO format

Hi There
For a purchase order created for a certain supplier, I have it setup that the PO will
be sent to the Supplier (Supply Base/Suppliers and then the Sites button setting the supplier notification method to Email) after approval.
Does anyone know how I can change the format of the Email send with the PO from the one it is currently using to a new one?
Regards
Ruth

Look at the following
FAQ: E-Mail PO Functionality [ID 307577.1]
11.5.10: PO Output For Communication Does Not Generate PDF Attachment With Email [ID 331313.1]
How To Diagnose Issues Within Oracle Purchasing PDF File Creation for Printing [ID 406094.1]
Sandeep Gandhi

Re: QM Notification Status

Hi All,
I am trying to use the Approval feature of the QM notifications. My requirement is to find the when the notification was approved or refused. This date related data is required in some further reporting.
Please Advice.
Regards,
Vivek

Hi All,
I am using Approval procedure in the QM notifications. When I do create a supplier notification manually, I get the APRQ status which calls for approval before I can process it further. But when I get a supplier notification while I save the defect recording for a inspection Lot, the APRQ status is not appearing.
How can I achieve this.
Please advice.
Regards,
Vivek

Connect to iTunes to use Push Notifications: please do not tell me to check previous answers because firstly they don't work, secondly it's not helpful. My iPhone 5 is an Apple store bought (not jail broken) phone.

I have this problem - exactly the same on Whatsapp, Yahoo Messenger, Facebook plus a whole load of other apps.
It's not unliveable but it's really annoying especially when I don't get
notified someone sent me a Whatsapp !
I tried:
Hard-resetting
Connecting to iTunes
Resetting push notifications
Restricting and derestricting push notifications
Backing-up and restoring
Nothing works and its clear this is an annoying and frustrating problem for Apple users so perhaps some Apple Genius can offer a fix
that doesn't involve the above !
Mark

Same with a one week old store-bought ipad mini 6.1.3 backed up to icloud.
Basically it looks like Apple has introduced globally a bug in their notification center software with no known solution, every app using notification center throws a pop up on startup. All I find on this forum are overkill solutions like reinstalling/rolling back the os, which no real user should to be forced to do for a minor bug of this nature.
Maybe enough complaints will motivate the notification center developers to fix this. If I have a chance, I might go by one of the apple stores and see what their techs have to say about it.
https://discussions.apple.com/thread/4938134?start=0&tstart=0
https://discussions.apple.com/thread/4905406?start=0&tstart=0
etc

Not getting Email notification upon blanket release was created

Hi,
We are on Oracle EBS 11.5.10 and we have blanket release created by importing PO requisition, and ASL Supplier-Item's Release Method is "Automatic Release". Once the blanket release is created, there is no email notification sent out based on Supplier notification method?
Now the notification is working for items with release method set to "Release Using AutoCreate" and for regular POs. But we need the "Automatic Release" items to create notification to send to suppliers as well. Anyone has experience to get that to work?
Thanks!
Mike.

All the regular communication methods (print, fax, email) are spawned from the Approval workflow process.
If the requisition line is sourced to a local BPA and if the ASL release generation option is set to "Automatic Release" then the concurrent request to create the release. This concurrent request will always create the approved releases; the system does not even launch the approval process. So none of the communication methods are triggered. Usually this option is used with batch communication methods like EDI or daily scheduled printed reports (Printed PO Report with NEW documents option).
If the ASL option is set to "Automatic Release/Review" option then the concurrent request "Create Releases" creates releases in incomplete status. The buyers can then review them and manually submit it for approval. As part of this approval, the communication options can be selected.
if the ASL option is set to "Release using Autocreate" then the requisition should be either manually created into a release. Optionally if the "Create Documents" workflow is setup that workflow can also create the releases. In the "Create Documents" workflow there is an option to launch the Release approval process. The "Create Documents" workflow never sets the documents to approved status automatically. So the releases created using "Create Documents" workflow will go through Release approval workflow and can leverage the communication methods.
If you "have to" use the "Automatic Release" then you might need to leverage the standard batch communication methods / provide your own batch communication methods. When the document is communicated (Printed PO Report or EDI and etc), system updates the print count (increment) and print_date (sysdate) in the po_headers / po_release table. Thus when it is scheduled in a batch, it can determine the NEW documents (no print count at-all) and CHANGED documents (print count is one more from archive, but the revision number is same as the one in archive). If you are providing your own communication method, you can also try using similar model.
Regards, Shiva

Are there WF Signature Request "Rejected" notifications?

In GSM WF, we have a step that requires a couple of Signature Requests from different functional areas. We have noticed that when a signer rejects to "sign" that no email notification is going out to the owner of the step. This is counter-intuitive to user experience and different than the way Supplier notifications work on SRSA workflows. Is there a configuration to turn the GSM WFA Signature Request Rejected notification = "ON"? If there is no configuration option, how have others solved this? Are your users asking or have asked in the past for notification when another rejects their spec object?
Thanks! --Beckie

OK, let's go over how this gets implemented:
NOTE: Remember that this would be a custom solution. We are working on improvements to signature documents for an upcoming release.
Because Signature Documents have their own workflow, we can add a workflow action (class) that gets triggered when a Signature Document moves from Review to Rejected/Not Approved. The Signature Document workflow is not managed in the UI, so to add a workflow action, we will use a simple database script. The custom Workflow Action class can send an email to the specification owners informing them that a signature document was Rejected, and include some helpful information.
For example, the email body could look like the following:
A Signature Document was Rejected for the following specification:
Spec Number:     5112558-001
Spec Name:        Papaya Pineapple Juice
Current Status: Design
Signature Document Rejected by:
User:    John Doe
Reason: Missing custom section XYZ details
Click to view the signature document --> http://<servername>/gsm/BaseForms/frmSignatureDoc.aspx?SpecID=5816d6dc0945-a9b7-43d4-82f0-235b7b6946ff&SigDocID=5769d6654ad6-e77a-4264-bf71-0a45fac4338f
Steps:
1. Create a new Visual Studio project (or potentially use an existing one if you already have one for workflow actions or validations)
2. Add the following PLM for Process DLLs as References (get them from the SharedLibs folder of your release):
CoreAppPlatform
DataInteraces
DataLib
DataObjects
GeneralServices
GSMLib
LinearWorkflow
PluginExtensions
ProdikaCommon
ProdikaLib
WorkflowCore
3. Create a new class that extends the SimpleLinearWorkflowActionBase class (from Xeno.LinearWorkflow). Here is a reference example (note this is an example class and is for demonstration purposes only):
using System;
using System.Collections.Generic;
using System.Linq;
using Xeno.Data;
using Xeno.Data.GSM;
using Xeno.LinearWorkflow;
using Xeno.LinearWorkflow.WorkflowObjects;
using Xeno.Prodika.Application;
using Xeno.Prodika.Common;
using Xeno.Prodika.Config;
using Xeno.Prodika.GSMLib.Workflow;
using Xeno.Prodika.Services;
namespace SampleWorkflowExtension
    public class SignatureRequestRejectionNotificationAction : SimpleLinearWorkflowActionBase
        public override void Execute(ILinearTransitionContext ctx)
            var transitionContext = (SignatureDocLinearTransitionContext)ctx;
            ISpecificationService specService = GetSpecService();
            if (specService != null)
                var currentSpec = (IBaseSpec)specService.Current;
                var specOwnerUsers = GetSpecOwnerUsers(currentSpec);
                if (specOwnerUsers.Count > 0)
                    SendEmailToSpecOwners(specOwnerUsers, transitionContext.SignatureDocument, currentSpec, transitionContext.Comments);
        private static List<IUser> GetSpecOwnerUsers(IBaseSpec currentSpec)
            return (from ISpecOwner specOwner in currentSpec.SpecSummary.Owners.Values
                    select AppPlatformHelper.DataManager.objectFromID(specOwner.OwnerID)).OfType<IUser>().ToList();
        private void SendEmailToSpecOwners(List<IUser> specOwnerUsers, ISignatureDocument sigDoc, IBaseSpec currentSpec, string workflowComments)
            var userService = GetUserService();
            string currentSigDocUserName = userService.UserContext.User.Firstname + " " + userService.UserContext.User.Lastname;
            var specSummary = currentSpec.SpecSummary;
            var currentUser = userService.UserContext.User.ContainedUser as IUser;
            if (currentUser != null)
                string from = currentUser.email;
                string to = StringHelper.Join(specOwnerUsers, x => ((IUser) x).email, ", ");
                string subject = String.Format("Signature Document Rejected for Spec {0} ",
                                               currentSpec.SpecSummary.FreeTextName.Name);
                string body = String.Format(_emailBodyTemplate,
                                            specSummary.SpecNumIssueNum,
                                            specSummary.FreeTextName.Name,
                                            specSummary.WorkflowStatus.Status,
                                            currentSigDocUserName,
                                            workflowComments,
                                            DeploymentConfig.GetAppURL("GSM"),
                                            specSummary.SpecID,
                                            sigDoc.DocId);
                EmailService().SendMessage(from , to, subject, body);
        //todo: this should be in the database as a translation
        private const string _emailBodyTemplate = @"A Signature Document was Rejected for the following specification:
Spec Number:     {0}
Spec Name:       {1}
Current Status: {2}
Signature Document Rejected by:
User:    {3}
Reason: {4}
Click to view the signature document --> {5}/BaseForms/frmSignatureDoc.aspx?SpecID={6}&SigDocID={7}
        private static ISpecificationService GetSpecService()
            return AppPlatformHelper.ServiceManager.GetServiceByType<ISpecificationService>();
        private static IUserService GetUserService()
            return AppPlatformHelper.ServiceManager.GetServiceByType<IUserService>();
        private static IEmailService EmailService()
            return AppPlatformHelper.ServiceManager.GetServiceByType<IEmailService>();
4. Compile the class and place the dll into web\gsm\bin.
5. Run the following database script to add the workflow action to the Reject workflow transition, replacing the classname, namespace, and assembly (in green below) name to your classname and assembly name. SigDocRejectSample is just a reference name for this workflow action - you can change it to something more meaningful:
insert into gsmWorkflowActionTemplates
values ('57602CF17ABE-9AF7-4E32-9A61-76DF5AA0E09C', 'Class:SampleWorkflowExtension.SignatureRequestRejectionNotificationAction,SampleWorkflowExtension',
'57574dd649e7-2454-4d84-a0f3-7377d6d2c57f', 'SigDocRejectSample', 0, 0, 0);
6. Restart the GSM application
That's it! You should be ready to test it out.
Note that this sample has the email subject and body written in the class, and written in English. Ideally, to support multiple languages, this should be added to the database, into the commonXLAExtensionCache and commonXLAExtensionCacheItem table. I will write up a followup on that or handle it in an upcoming Dev To Dev.

Disgust and Exasperation with BT "Customer Service...

I am posting this here as really a final attempt to see if anything helpful will actually be done by BT, but I think also as more of a warning to others, as I truly have ben a “victim” of their so called customer service.
To make clear, I don’t really use my landline, the only reason that I even have a landline is for my broadband which I get from another supplier, as I need this for work, it is rather essential, so when there is a problem with the line it causes me great stress as it threatens my ability to work and make money and pay bills etc. Generally the only time I use the phone is if I have to call a free phone number or a number which is chargeable from a mobile.
Over a year ago now, back in July 2011, I had just finished dealing with someone from BT’s head office as I had been forced to go there due to surprise surprise BT not adequately dealing with a complaint, that time due to charges on my bill for calls I hadn’t made. The man I was speaking to, fixed all the problem, re-set up my quarterly direct debits and said if there were ever any issues again to come straight back to him.
Cut to the end of August this year. I happened to pick up the phone to try and call a free phone number when I discovered that the phone could not make outgoing calls. At this point I have had NO communication with BT of ANY kind, calls, emails, texts or letters. Since dealing with their head office the previous year. When I eventually get through to someone, Im informed that the line has been restricted due to non payment of the bill. I asked if there has been a problem with the most recent payment or has a payment bounced and I am informed that in fact BT haven’t taken a payment in a year!!!!! I ask how this is possible, and also how has no one from BT got in contact with me about it, I mean they are supposed to be a Communications company, yet they seem to be severely lacking in communication, as the only reason I knew there was a problem was that I happened to pick up my phone. After speaking to around 3 different people in one of BT’s non English as a first language speaking call centres, various promises of a callback which funnily enough never happened, and god knows how much cost on my mobile phone bill, I finally managed to speak to a manager to try and figure out what had happened and how we could get this fixed.
I was told by the Manager that they honestly had no idea how firstly they weren’t taking direct debit payments, and secondly how this could have been allowed to run for a year without BT really contacting me about it or even taking any action like restricting the line after the first time they didn’t take a direct debit. I was informed that the balance of the account was over £400. I made the point and the manager agreed that asking a customer to make that kind of payment in one go with no warning, particularly in these circumstances was unacceptable and a solution had to be reached. I said I was happy to pay it off in installments or work something out that way, and the manager also said they would need to check as perhaps some of the bill may have even been supposed to be covered as compensation for part of the previous complaint and due to an oversight may have caused the rest of the year to go untouched, as otherwise she wasn’t really sure how this could have occurred. The Manger then told me that she was going to go away and thoroughly investigate this and speak to the person who had originally set up my direct debit to see if there was any issue there. She told me that she would be looking into this and would then come back to me with the answers to how this happened and also a solution to paying it off. Also while she was looking into this she would restore my line fully, as this was obviously a larger problem at BT’s end. This seemed to be a fair agreement and I told her I looked forward to hearing back from them when they had it sorted out and we could get this cleared up. How foolish I was.
Cut to the end of last month, I had family members in New York and New Jersey on holiday at the time of the hurricane hitting there. One night I picked up the phone to try and get in touch with them to make sure they were okay and I discovered that once again my line had been restricted for outgoing calls. To be clear here, the last time I had any contact with BT was when speaking to the manager at the end of August as described above. As you can imagine, having my line suddenly restricted and considering the circumstances I was particularly angry. I called in the next day, and despite asking what was going on and what had happened to the investigation into my account, instead all I got was a wall of “The account has been restricted due to non payment”. I would respond, yes I get that, but BT were supposed to be resolving the matter and coming back to me with a way to pay off the balance. Again the only response I would be given was “The account has been restricted due to non payment”. No other information, just that statement. I asked to speak to a manager and was promised a callback from one. It never materialized. I called back in gain, asking for someone to call me about this as I wanted to get it resolved, was promised one but again never received one.
Then last Monday, the 12th of November, I finally called in AGAIN at my expense, and spoke to someone who actually seemed to understand the term “Customer Service”. She took the time to look at the notes, saw that I was supposed to have been called about this but that no one had, and that in fact no one had even bothered to look into my account or even do anything with it. In fact I believe I was told that no one had even accessed my account since the last time I spoke with BT, back in August. I asked her if it should really be this hard for me to set up some sort of payment plan, I mean Im asking a company to let me give them money but they don’t seem to be interested. She apologized and said that she was going to personally pass this to her manager, that she would fully investigate the matter, sort it out and come back to me with the solution so we could resolve the matter and put it to bed. She gave me her word that her manager would be calling me within 48 hours. And guess what? That’s right, I never received any call whatsoever.
So Wednesday this week, 2 days ago, I call back into BT, to ask why this manager hasn’t called me back as promised and what exactly is going on. At this point I get more of the stonewall “The account has been restricted due to non payment”. However also at this point get told that my line is going to be terminated fully this coming Saturday. Again I will point out that no one from BT had communicated this to me in any way, no warning, no letter, text, email or call, from this global telecommunications company. However I am then informed that someone had called and spoke to me the previous Saturday, had given me this information and I had “agreed” with it. I informed the agent that this hadn’t happened, no one from BT had spoke to me on Saturday, and certainly not at the time of 11:30am as it was noted on my account, as I had been out the previous night and had only got in at 8am Saturday morning and went straight to sleep. This didn’t seem to bother them or they just didn’t care as now all that I could get from anyone was “The account has been restricted due to non payment and we are cancelling it on Saturday”. No offer of sorting out to get it paid, no explanation as to what had gone on or why no one had done anything, just a set response that felt like I was talking to a computer with only one programmed response. I was also informed that my account had now been ring-fenced by a particular department and only they would deal with it and they had no interest in my complaints or issues, they only cared about the bill in full and if not paid then it would be cut of Friday. I pointed out that I had not been given any notification of their action of any kind. The response verbatim I was given was,
“We don’t have to inform you if we are going to restrict or cancel your account, we can just do it”
Also they didn’t seem to care about the fact that someone in their company had blatantly lied and put information on my account saying they had spoke to me about this to inform me of it and I had agreed with it!!!!!! So fraudulent activity by BT and they don’t even seem to care. I asked for the details of the person who had left this note as I wished to complain, but was simply brushed a way with
“Oh we wont give that to you, we will just take care of it internally, you don’t need to worry about it”
I don’t need to worry about false information being put on my account???? I think BT doesn’t really have an understanding of what concerns the average customer, as someone falsifying information on their account is kind of a HUGE deal. At this point I had tried several times by phone and email to contact the person who had dealt with my account last year and had set up the supposed direct debit but surprise surprise, they never responded to one of my attempts, not even a polite message to say they had received it or that someone else might be dealing with it, nothing, not a peep.
At the end of the day with my head ready to explode I finally managed to get a number for a manager in BT’s head office. I called their office line and got to speak to them. I explained the above and they were very sympathetic and apologized, and agreed that the way it had been handled was wrong, and asking someone to pay £400+ without any notification and also when they had previously told me they would be sorting out a payment plan was unacceptable. He then told me he would be passing my information to an executive level complaints operative and that they would call me back the very next day to discuss the problem and get it resolved. Again I pointed out that I didn’t think it would be this much hassle for a person who is trying to set up payments to get it sorted. I then left this call, feeling a lot better as it seemed I was finally going to get this sorted.
However, the next day not only did I not receive a call, but instead I got an email from the person who the matter had been passed to, which simply said, ‘We haven’t had a payment in a year, the direct debits haven’t been taken, we have now sent you duplicate bills so you have a copy of them and you have been informed that the account will cease on Saturday (conveniently leaving out the fact that I was only informed of this the day previously). That was it. I called and left 2 voicemails and responded by email saying that could she please call me as her email has not in any way dealt with any of my issues or even tried to resolve this, and being as one of my biggest issues was that for 3 months I have been constantly calling BT and not one person has been bothered to call me, and the response to my speaking tp a manager at BT’s head office was for her to send me an email that as far as she was concerned I might not even get due to current restrictions on the line. I never received any call from her that day.
That evening I managed to get back in touch with the person from the head office I had spoken to the previous day. I expressed my exasperation that with a major issue where one of the main problems is BT’s seeming inability to call me back when promised, the person who as supposed to be looking into this hadn’t even bothered to call me to find out the issues and what the complaint details were!!!!! I was again promised that he would get her to call me first thing Friday. She did, I spoke with her about an hour ago, and from the fact that I have felt compelled to write this should tell you exactly how helpful she was.
When I answered the phone, the first thing she said to me was, “The only reason for this call is merely a courtesy, it doesn’t matter what you say or what has happened it will not effect the decision to terminate your line tomorrow” If that doesn’t just sum up the entire BT experience for the average customer Im not sure what could. Not only that but she claimed that BT had tried to contact me numerous times in regards to this yet mysteriously could not provide me with a single precise date of any of these supposed communications. I was called a “liar” as she said that I must have noticed that the quarterly direct debits hadn’t come out. This is despite the fact that the entire point of a direct debit is that you don’t have to check it, it just pays it, its how I pay my rent, gas, electricity, broadband, mobile phone and I assumed my phone line. Also if there has ever been an issue, the company involved is usually very quick and good about getting in touch, as its money you owe them/ Not BT though it seems. I said that all I’ve been wanting to do for the last 3 months is get something set up to pay this off. However I’m told that they wont do that that they NEVER allow payment plans (a blatant lie)and that even though I’ve only had 2 days notice and even then nothing in writing, they don’t have to inform me anyway, they can just do what they want.
I tried to point out the effect this would have, I even made it clear that I was perfectly happy that while I was making payments to clear the debt that they could keep the line restricted, but at least still active as otherwise I cant work, I cant make money, I cant pay my rent, I lose my flat, I cant afford to buy food and in essence it royally messes up my life. The response was that they didn’t care and unless the full amount is paid then tough.
However the most disgusting, Blatant and downright underhanded moment (and bear in mind at this point Ive been openly called a liar) came, when I brought up the fact that there is false information on my account, that someone had lied and put fraudulent information on my account. Her response, and I still have trouble accepting this was
“Well I don’t think one of our agents would do that, so Im not even going to look into it”.
Despite the fact that she could confirm that there was no call in under 5 minutes she refused to check it. I asked her to go get the call recording as there wouldn’t be one, and if she wasn’t going to help with my account at least please fix this, someone in BT has put false info on my account and you can check this yourself, it will take you no time, just confirm it. She however again refused to even look into it as she didn’t “THINK” that someone would do that. She also refused to go and listen to or check the calls I had back in August with the manager who had promised to sort out a payment plan and investigate, she refused to check or listen to the call from last Monday where an agent had confirmed that the previous manager was supposed to have done this but hadn’t done anything with it. She refused to do anything in any way that might mean she would have to change the position she had come on the phone to me with and had made clear she didn’t want to change. So in essence this person who is supposed to be trained in customer service and conplaint resolution, didn’t even bother her backside to speak to the customer making a complaint to find out the issues, just decided to check a few notes, not pay any real attention and sho a complete lack of respect to me. I mean she openly accused me of being a liar on the call and in the same breath refused to go and check if one of BT’s agents had lied themselves about calling me and me “agreeing” to all this. Funny, I was sure one of BT’s slogans was “Its good to talk”
So here I am, Im told my account will be terminated tomorrow and it seems that no one at BT cares, or even wants to solve the problem. Also they don’t care that this is going to have a massive effect on me and my life, without my internet access I cant work, and if I cant do that then I lose my livelihood, my home, the food on my plate and everything I have. Oh and look, just in time for Christmas. I have been asking for 3 months to get this paid off in a sensible way and for 3 months I have been assured they would take care of it, then fobbed off nad forgotten about. And now BT have made it abundantly clear that they really have no interest or concern for their customers in any way.
I write this in the vain hope that someone might be able to help me here, however being as there is less than 12 hours till Saturday I doubt it. I think to be honest its more so that other people are aware of just how shockingly bad BT’s service really is, and that watch yourselves and not only will they lie, abuse, insult and cause you great trauma, but that they will also refuse to accept any responsibility for their words, their action, their promises, and especially their mistakes and faults, as as far as they are concerned they don’t make any, and wont even look into seeing if they have. Truly a company that doesn’t care

Its quarterly billing, and on direct debit, so the whole point there is it takes care of itself.
It aso didnt hurt that as I said, I had no communication from BT in that year, no calls, emails, texts, letters nothing. They sent me no letter to say that there had been a missed payment, they took no action due to this, still something at this point that no one has been able to explain how that happened. Also the direct debit was set up by someon from their executive level complaints deaprtment, so you would think it would work ok. But apparantly 3 months later they didnt take a payment, and kept not taking payments or getting in touch with me about it, they just did notning. Then after a year, again without any warning or notification restricted my line, which as it turnds out was an automatic process, no one had any clue about what had been going on. Hence why the first manager I spoke to about it said she was going to have to investigate how this happened and obviously work out a repaymnt package. Though as par for the course from that point on I never received a callback from BT at any point, I called them often enough, but they never could be bothered it seemed to get back in touch.
Also my bills arent exaclty large, as I say the only reason I even have a landline is for my internet access for work so its not as if its a huge amount and its every 3 months so not something really on your radar. Again thats the point of DD and what you assume is a professional and capapble company.

R12 : System Failed to generate the PDF Document.

I am trying to create a PO thru auto create but I hit inquire > View Document , I encountered an error: System Failed to generate the PDF Document. Please contact your system administrator. We just updgrade our instance from 11.5.2.10 to r12.1.2. Any thoughts?
Thanks,
Leo

Please see if these docs help.
System Fails To Generate PDF Document After Clicking "PDF Document" On Supplier Notification When Different Languages Are Used [ID 1078546.1]
PO Email From Tools>Communicate At Same Time of Approval Corrupts PDF File Transmits As .HTML & System Failed to Generate PDF [ID 1287488.1]
Thanks,
Hussein

GR vs INBOUND DELIVERY

Hi experts,
what is the difference between GR and INBOUND DELIVERY ?
please guide me in this
reward points
rgds

Hi
The goods receipt process for inbound deliveries is an essential part of the supply chain. This process includes the steps after creation of the purchase order: notification, the inbound delivery, subsequent putaway of goods, and the goods receipt posting of the ordered goods.
The significant advantage of depicting the goods receipt process through the inbound delivery function is that you can execute many processes in advance, even before the actual goods receipt posting takes place. You have all the necessary information beforehand because the supplier notifies you of the inbound delivery ahead of time. The inbound delivery describes exactly which materials or pallets can be received on what date and at what time.
The following functions are available with the goods receipt process for inbound deliveries:
Transfer order for inbound delivery
Like the outbound delivery, the inbound delivery is a request for putaway that is sent to the warehouse. You can create a transfer order for putaway from an inbound delivery.
Batch information
The batch split that is already possible for outbound deliveries is also available for inbound deliveries, since batches are often first identified in the inbound delivery.
Inventory management of packaging materials
Goods receipt for inbound deliveries
Define order confirmation for inbound delivery
You can use this key to configure your settings such that planned inbound deliveries are automatically created through a collective processing run.
Inbound delivery monitor
Determination of goods receiving point
Incompletion log
Change documents
Document flow for inbound delivery
reward if helps
rb

I-Supplier notification restriction

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