I took out a 1 month Zoosk subscription in 2012. I cancelled in my ipad setting but Zoosk have still been charging me for two years!!!

Question

Back in 2012 I took out a 1 month zoosk subscription through my ipad and quickly found that it auto-renewed after the first month. I contacted zoosk and asked them to cancel the subscrip. They said they couldnt do it and I had to cancel the subscript via my apple ID and manage subscritpions in ipad setting. So I did this and the ipad showed me my subscription had been cancelled. I thought all was well and good. until by accident I noticed this week on my bank statement I have a charge of £22.74. After a little more investigation I founf that this has been the case for the last two years. I logged into zoosk which has confirmed my subscription was never cancelled and I have been paying £22.74 for the last two years.
I have contacted apple itunes about this and have not heard a anything bird form them. I have also contacted zoosk several times and still heard nothing. I now have the fraud team from my bank investigating! It seems that apple want no part in protecting us from these sites...
I advise you now, PLEASE WHAT EVER YOU DO DONT TAKE OUT A SUBSCRIPTION WITH ZOOSK. THE GIRLS ARE EITHER EASTERN EUROPEAN FAKERS USING THE SITE OR JUST PLAIN FAKE PROFILES AND THE COMPANY ARE FRAUDSTERS!  AVOID AVOID AVOID!!!!!

Answer 1

As I told you in the other thread, you have to file the claim with the Small Claims Court now. You only have just over a month to file the claim (Limitation Act 1980: 6 years for England and Wales, 5 for Scotland, so if you are in Scotland, you have effectively lost your 1st year's amount).
Your amount is below the limit of £5000 and you can easily file the claim online. You said you have a book keeper, so I assume you will have all the paperwork on hand/filed away nicely. This will make your case easy to prove. You are not only allowed to claim the amount taken unlawfully from you (the mods here do not like the word stolen), but also your court fees and an 8% PA interest on the amount. You can also claim other costs in trying to recover your money from BT; for exampe a "reasonable" amount of money for your time, phone charges to BT, postage if you wrote to them, cost of paper, ink, etc...
Note that legal fees are not claimable in the small claims court, but you can easily find help on how to fight without legal representation elsewhere on the internet. Do not worry about not having legal representation if the case does go to court, the Small Claims Court is design for "little people" to fight the bullies.
Good luck and you will feel great when the cheque arrives (ask me how I know!).