I tried to download IOS 7.1.2 but my phone has been frozen on a screen with an apple and a bar that hasn't progressed for 11 hours
I tried to download IOS 7.1.2 but my phone has been frozen on a screen with an apple and a bar that hasn't progressed for 11 hours I have an Iphone 5S
Hold down the home button and the power button for about 25 seconds or until you see the apple logo. Thats a hard reset and it should restart the phone and bring it back to the slide to unlock.
Similar Messages
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My phone is completely frozen and the update has not loaded for four hours. How do I fix the problem without losing all of my stuff?
You're saying you don't back up your phone regularly? You should ALWAYS back up before updating your phone. That said, try resetting first: hold down the home button and the power button for at least 10-20 seconds until you see the Apple. Hopefully you can then try to perform the update again. Start doing backups if your data is important to you.
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When updating my IOS 5.1.1 to IOS 6 and after the download completed the updating of the iphone couldn't be completed for unknown error and the device froze and all i have now is a black screen with an apple and a meter that shows no progress I can't switch off my iphone or do anything!!!
Hi,
I had a similar problem last week with my nice shiny 3 week old iPhone 6. I noticed the Apple logo was on the screen, but it did not progress like a normal boot up. I restarted the phone, and it showed the Apple logo, then a red screen then cycled back to the logo and kept looping. I got the phone to the iTunes connection stage by keeping hold of the power button and the home button until the apple logo appeared then kept holding the home button. iTunes recognised the phone, and wanted to restore, but this was unsuccessful because the phone would keep looping to the red screen and iTunes failed. After loads of Apple support, I was told it was a hardware failure, and like you I live more than an hour away from the store. None the less, I made an appointment with the Genius bods, and they replaced the phone. They said they had never heard of the problem, but really, take a look at these forums and you will see that it is a common problem and I suspect they are keeping it under wraps...
My issue is that as a disappointed customer with faulty goods, why should i have to stick to an appointment to get it replaced? What other store would you have to do this?
The "Genius" didn't even want to see the phone powered up before offering a replacement... Oh, and it turned out they didn't have the exact same model as a replacement so they were going to send me out of the store empty handed.... I kicked off BIG time, and they very reluctantly gave me a phone from the sales stock, rather than the repairs stock..
Not a happy Apple customer anymore, and I feel the more people who know about the lack of service and customer care the better. They need to get off there high horse and join the real world! -
It has been on this black screen with the apple logo and some small white writing at the top of the screen for many hours. I've tried rebooting it and connecting to iTunes but nothing has worked.
PLEASE HELP!!!!!!!!It likely means there was still water inside it and something has now shorted out and permanently damaged one or more components. THE very worst thing you can do with wet electronics is energize them - even a small drop of water inside on any of the circuitry or electrical contacts can cause catastrophic damage.
Take it to Apple for a free evaluation, but most likely you will need to replace it. For the out of warranty fee ($269.00 USD) you will get a refurbished replacement (like new, with a factory new screen and battery). An out of warranty replacement will also re-instate your remaining warranty, or 90 days warranty, whichever is longer. -
I tried to download tI tried to download iOS 7.0.4 and have been stuck on a screen with iTunes logo and up arrow and a picture of charger plug. It has been this way for 2 hours. Help??
doreen329 wrote:
... have been stuck on a screen with iTunes logo and up arrow and a picture of charger plug. .
Your Device is in Recovery Mode and needs to be connected to the Computer you Usually Sync with.
Once the Device is asking to be Restored with iTunes... it is too late to save anything...
See Here > http://support.apple.com/kb/HT1808
You may need to try this More than Once...
Be sure to Follow ALL the Steps..
Once you have Recovered your Device...
Re-Sync your Content or Restore from the most recent Backup...
Restore from Backup > http://support.apple.com/kb/ht1766 -
Have a new iPad trying to download iOS 6.0.1 but it seems to have stopped. Has been going on saying estimating time remaining for the last 5 hours!!
Try a reset:
Hold the Sleep and Home button down for about 10 second until you see the Apple logo. -
I'm trying to update my iPhone 4s to iOS 7.1.2 and it just froze on the screen with the apple and the loading bar, it won't move and it's been like 45 minutes PLEASE HELP!
iOS updates can take a while, try back in an hour or so. My iPad took half an hour for an incremental update. And that was on a fast home WiFi.
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I Have just tried to update my iPhone 5s to iOS 8.1.2 but my phone has frozen on the update screen what can I do to solve this problem
Hi Michaelcampbell1980,
I understand that you have run into an issue while updating your iPhone. Here is an article that will help you address this issue:
If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support
http://support.apple.com/en-us/HT201263
Thanks for coming to the Apple Support Communities!
Regards,
Braden -
My mac doesnt start. All i get is the gray screen with the apple and the loading icon but nothing more happens. I tried to start it in safe mode but it doesnt help. What can i do?
If you have a external USB enclosure - trying installing your hard drive in that enclosure and connect it to your usb port - restart your macbook while holding down the options key. If you Macbook boots to your desktop then you have a faulty cable. If you get the same error, then your hard drive just died on you.
good luck. -
After updating to iOS 5.0.1 my iphone 4 is frozen on the screen with the apple logo and the progress bar under it. Held the power and home button, the phone shut off, and restarted the progress. If i try to turn the phone on, it keeps telling me to connect to iTunes. Once I do, it asks me to restore, i click restore, but it keeps on freezing at the screen. What is the problem? Error 1603 comes up. Followed the link to apple's page but nothing that was said there worked.
See Here for
Unable to Update or Restore
http://support.apple.com/kb/HT1808 -
hello, I can not reset Iphone 3gs, I tried few times, but I only get a cable on the screen with Itunes icon. and Itunes does not see it. anyone can help me?
You may need to put the iPad in recovery mode to restore it.
http://support.apple.com/kb/HT1808 -
my iPhone fell in the pool, I tried the whole rice thing. & It seems to only turn on show the black screen with the apple & some white lettering on top of the apple. What else can I do to get my iPhone to work again?
Time to take it to Apple and pay for an out of warranty replacement.
Allan -
Tried updating my iPhone 4S with IOS 7. It is now frozen on a white screen with two black dots and two black dashes. It will flip to another screen once in a while that says "Slide to setup." But when I do, it goes back to the screen with the dots and dashes.
What happened with your phone? I'm experiencing the same problems at the moment.
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Help!
Perhaps try the "Error -50," "-5000," "8003," "8008," or "-42023" section in the Specific Conditions and Alert Messages: (Mac OS X / Windows) section of the following document:
iTunes: Advanced iTunes Store troubleshooting -
Sometimes it will stay at the apple screen and sometimes it just shuts back off. The battery is fully charged.
ashleymay wrote:
I'm pretty sure it's mountain lion. Neither of your links worked tho, but thanks for trying! I'm new to Macs and only really know the basics of how to use it. When I power on and hold the option key I can chose to recover my Mac. What will that do? Will I lose pictures and stuff? I just went to Mexico and all my pics are on there and I'd hate to lose them, also lots of pics of my little boy.
Hmmmm, they are both working for me. What happened when you clicked on the links? Any error messages?
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