I've just upgraded my software to 10.8.5 and have discovered this morning that the autofill feature freezes when I try to use it.

I've just upgraded my software to 10.8.5 and have discovered this morning that the autofill feature freezes when I try to use it. I have worked through all of the suggestions in HELP. The autofill prompt appears when I start to fill in a form but doesn't then provide the option box to select autofill from my contact card, the autofill prompt remains on the screen and can only be cleared by closing Safari and then reopening it. This never happened before and in fact autofill has been working perfectly up until now.

You can create another iCloud account easily enough, but you will only be able to create a new @icloud.com address to go with it, not @me.com - and you can't transfer your @me.com address from the other account.Creating a new account will have no effect on the existing one.
However you don't need to create a new iCloud account to create an additional ermail address. You can add up to three 'email aliases' - these are additional addresses (not accounts) which deliver into the same inbox as the main account. (New aliases can only be @icloud.com ones; @me.com addresses cannot now be created.)
You should be aware before you start that once you've created an alias you cannot turn that address into a full iCloud account, move it to another account, or reactivate it if you delete it.
More information on aliases here:
http://help.apple.com/icloud/#mm6b1a490a
While you can delete aliases, you cannot delete the address you created when you opened the account.

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HT201209 I have successfully loaded a gift card worth10.00 $ but when i try to use in to buy gems in clash of clans it says "insufficient st store credits" or "please contact apple..." even though im just getting gems that s only worth 5$ .please help.

I have successfully loaded a gift card worth10.00 $ but when i try to use in to buy gems in clash of clans it says "insufficient st store credits" or "please contact apple..." even though im just getting gems that s only worth 5$ .please help.

The problem is im from the philippines and calling US FROM HERE WILL COST ME EVEN MORE FOR A 10 dollar gift card. I wondering if i can just email the support etc. or whatever online resource they have. Thanks

I just upgraded to to Tiger 10.4.7 and I lost my in box

Howdy from NZ,
I just upgraded my software to 10.4.7 and mail transferred all of the files except my inbox (the most crucial) It tranferred all of my wifes inbox, all drafts, trash, and deleted. Any suggestions on finding my inbox? The one I need most?
Cheers,
John

Hello John.
This is a known issue. The conversion from Mail 1.x to Mail 2.0 is broken. Take a look at the following thread to better understand the problem:
Help! "You need to take this account online in order to download it."
If this is a POP account, the following procedure should allow you to fix the Inbox problems:
[Note: For those not familiarized with the ~/ notation, it refers to the user's home folder.]
1. Quit Mail.
2. Make a backup copy of the ~/Library/Mail folder, just in case something goes wrong. You can do this in the Finder by dragging the folder to the Desktop while holding the Option (Alt) key down, for example. This is where all your mail is stored.
3. Create a folder on the Desktop and name it however you wish (e.g. Inbox Old). It doesn't need to have an .mbox extension.
4. In the Finder, go to ~/Library/Mail/POP-username@mailserver/INBOX.mbox/.
5. Move the mbox file out of INBOX.mbox and into the Inbox Old folder just created on the Desktop. This file contains all the messages that were in the mailbox before the upgrade to Tiger (maybe even some messages that had been deleted).
6. Move any strangely-named Messages-XXXXXX folder to the Desktop (not into the Inbox Old folder). These folders are to be deleted after fixing the problem. They are temporary folders created during an import or a re-indexing process, and Mail should have deleted them when done. Their presence is a clear indication that something didn't work as expected. If you've been using Mail after the conversion and have already tried to fix the problem by rebuilding the mailbox or something like that, they might contain messages that are neither in Messages proper nor in the mbox file, so keep them around until the problem is fixed.
7. Move everything else within INBOX.mbox, except the Messages folder, to the Trash.
The result of the above should be that INBOX.mbox contains the proper Messages folder only, and the Inbox Old folder on the Desktop contains the mbox file only. Now, proceed as follows:
8. Open Mail.
9. The account's Inbox should properly display in Mail as many messages as *.emlx files are in ~/Library/Mail/POP-username@mailserver/INBOX.mbox/Messages/. If that's not the case, select the mailbox in Mail and do Mailbox > Rebuild.
10. In Mail, do File > Import Mailboxes, choose Other as the data format, and follow the instructions to import the Inbox Old folder that's on the Desktop. Do with the imported mail whatever you wish. You may move to the account's Inbox the messages that Mail failed to convert properly, and delete those that did get through and, hence, are duplicates now.
The following collection of AppleScripts has a Remove Duplicates script that can be useful for removing duplicate messages:
http://homepage.mac.com/aamann/Mail_Scripts.html
If all is well and you're not missing anything, the files on the Desktop can be deleted, although you may want to keep them for a while, just in case.
Ask for any clarifications or if you need further assistance.

Bought Garageband for iPad1 and it worked like a dream. Then I upgraded my system to 4.3 and now Garageband doesn't work. How come? When I try to start it just flickers and then goes back to show the symbol for the app.

Bought Garageband for iPad1 and it worked like a dream. Then I upgraded my system to 4.3.5 and now Garageband doesn't work. How come? When I try to start it just flickers and then goes back to show the symbol for the app.

I understood what you were saying. You did type 4.3.5 in your post. Several other things to try.
Close all open apps like I described above. Just tap the home button first so that you will be able to access all of your apps. Close every single one and then restart again.
You can also delete the app and download it again. As long as you use the same Apple ID and password there is no charge to download it again. Tap and hold down on the GarageBand app icon until it wiggles. Then tap the X to delete it. Download it again.
Reset the iPad. Hold down on the sleep and home buttons at the same time until the Apple logo appears on the screen. It takes about 10-15 seconds. Ignore the red slider shut off bar. When the Apple logo appears you can let go of the buttons and the iPad will reboot.
The final thing to try is to download another app - any free app. Sometimes that seems to reset something on the iPad. You can always delete the free app if you don't want it.

I just upgraded my software to OS X 10.9.2 (13C64) and i can no longer use my printer (epsun stylus sx235w). any ideas why this would happen?

i just upgraded my software to OS X 10.9.2 (13C64) and i can no longer use my printer (epsun stylus sx235w). any ideas why this would happen?

Mavericks is the name of your operating system. It is otherwise known as OSX 10.9.
The previous versions were indeed "cat things".
The way you would know if you need to download new software from Epson is to go the Epson website and search for your printer there, look for downloads, and see if they have new software listed for 10.9.
You can revert your system back to what it was two weeks ago. This would be easier to do if you have a backup that you made prior to installing Mavericks (like with Time Machine). If you don't have a backup (sounds like you probably don't), you can look here for some directions about how to go back to the "Cat Thing" that you had prior to installing Mavericks: How to revert OS X back from Mavericks: Apple Support Communities
If all of this is too hard for you, you could take your Mac in to your Apple store and ask them to help you.

HT201335 Just upgraded my iPad to os8.0.2 and I do get the AirPlay mirroring option anymore. AirPlay works fine. My apple tv software has been updated. Very frustrating.

Just upgraded my iPad to os8.0.2 and I do get the AirPlay mirroring option anymore. AirPlay works fine. My apple tv software has been updated. Very frustrating.

Bingo mate. That solved it. **** I was so sure I wasn' doing anything stupid. Thanks a heap for that. I can now read NG on my 4K TV

Just got Prosoft drive genius 3 software, and it's telling me that the external hard drive that i am using for my time machine back up drive needs to be defragmented. is it wise to do this or should i not??

just got Prosoft drive genius 3 software, and it's telling me that the external hard drive that i am using for my time machine back up drive needs to be defragmented. is it wise to do this or should i not??

Let's hope a couple things: that you have bootable clones of your drives also; that the backup drive for TimeMachine has over 3x capacity of the data you plan and are storing. I would also switch TM backup drives so you have a 2nd.
Fragmented free space affecting performance happens when the drive is too full which may mean there isn't enough free space for a full backup set.
1.5TB for backing up 500GB, while WD Green 3TB is $140 and WD Black 1.5TB is, about the same price.
I'd be worried about the integrity and directory, and whether you can afford to lose that drive. Defragging is also a very slow operation. the ideal: to just clone a drive, or start over with another drive and wait. cloning TM volumes has not been done or has it? SuperDuper hoped to but I don't think they or Bombich's CCC made it there.
Trouble with highly fragged is when free space gets to 20% normally, 1/3 or so though for TM volumes, and finding where and a chunk of space for the file being written. Does TM use large spare image files of like 2GB?
Best would be to ask in the TimeMachine section Snow Leopard
https://discussions.apple.com/community/mac_os/mac_os_x_v10.6_snow_leopard?view= discussions#/?tagSet=1009
where there are some good FAQ and tutorials, and people that know the ins-and-outs and shortcomings.

HT201342 How will this benefit me. I have a Mac computer that i upgraded to Mountain lion, a macbook pro and an iPhone 4s which has the latest software. all i want is simplicity and to have one email account which which will not duplicate everything 4 or

I have been asked to set up an Icloud account by Apple.
How will having another icloud email benefit me. I have my work email which is all i require, but had to set up a @me account to get email on my Macbook.
I have a Mac computer that i upgraded to Mountain lion, a macbook pro and an iPhone 4s which has the latest software. all i want is simplicity and to have one email account which which will not duplicate everything 4 or 5 times.
My notes are duplicated, i have to delete my emails individually on all devices so whenever i put my phone on, all the emails i have deleted at work re-appear on my phone and again the same thing happens on my Macbook pro. I seem to spend all my time deleting emails 3 times.
Is there something simple in the set up of these that i am missing?
Any help would be appreciated

I have been asked to set up an Icloud account by Apple.
How will having another icloud email benefit me. I have my work email which is all i require, but had to set up a @me account to get email on my Macbook.
I have a Mac computer that i upgraded to Mountain lion, a macbook pro and an iPhone 4s which has the latest software. all i want is simplicity and to have one email account which which will not duplicate everything 4 or 5 times.
My notes are duplicated, i have to delete my emails individually on all devices so whenever i put my phone on, all the emails i have deleted at work re-appear on my phone and again the same thing happens on my Macbook pro. I seem to spend all my time deleting emails 3 times.
Is there something simple in the set up of these that i am missing?
Any help would be appreciated

I have just updated my software to 10.8.2 and now my sound doesn't work. Any suggestions?

I have just updated my software to 10.8.2 and now my sound doesn't work. Any suggestions?

I used disk permission repair to try to resolve this as well as a 'soft' restart. Still have a grayed-out mute checkbox in the sound section of system preferences.

I've just upgraded to latest version of Firefox 4 and my Mac is only OSX.10.4.11 and it won't open. How do I downgrade and get old Firefox back. Don't want to lose all my bookmarks. Why was I able to install in the first place. Very frustrated!!

've just upgraded to latest version of Firefox 4 and my Mac is only OSX.10.4.11 and now it won't open. How do I downgrade and get old Firefox back. Don't want to lose all my bookmarks. Why was I able to install in the first place. Very frustrated!!

You can get the latest version of Firefox 3.6 from http://www.mozilla.com/en-US/firefox/all-older.html
You can trash Firefox 4.0 then re-install Firefox 3.6, it will use your existing bookmarks, passwords etc
Mozilla are working to prevent Mac users with non-compatible systems from getting the notification about Firefox 4, and also not displaying the "Download Firefox 4" button on http://www.mozilla.com

I have just agreed to software updates on my imac and now can't open my mail. There is a message saying this version of mail isn't compatible with this latest software. I have located the updated mail in the applications folder but it won't open. Help!

I have just agreed to software updates on my imac and now can't open my mail. There is a message saying this version of mail isn't compatible with this latest software. I have located the updated mail in the applications folder but it won't open. I don't have the original operating software disk. Does anyone have any suggestions?

Your reply suggests that you have moved Mail to a different location, which (as I said) will prevent it from being properly updated. You cannot use Mail 4.5 with any recent version of Mac OS X. Mac OS X 10.7 (Lion) included Mail 5 and Mac OS X 10.8 (Mountain Lion) includes Mail 6. I'm assuming that you have either Lion or Mountain Lion, but if that is incorrect, you will need to provide that information.
At this point, you will need to reinstall your system. Hold down command-R at startup and reinstall the system right on top of the old one. This should not disturb any of your documents or applications, though you should have backups beforehand in case something goes wrong. And at this point, with your system in an uncertain state (I don't entirely know what you have done to it), something could go wrong.
You will also want to delete the old copy of Mail 4.5, wherever that is. You can't use it.
In the future, do not move any of the preinstalled applications. Leave them where they are.

I'm installing windows 7 64-bit on my imac which I've done before but I get a message that the partition is GPT even after I format the bootcamp partition. I just upgraded my hard drive to a 3tb and I'm allocating 1tb for windows. How can I fix this?

I'm installing windows 7 64-bit on my imac which I've done before but I get a message that the partition is GPT even after I format the bootcamp partition. I just upgraded my hard drive to a 3tb and I'm allocating 1tb for windows. How can I fix this?

No easy fix for a few reasons:
1) Bootcamp requires a hybrid MBR for the partition table. That is: both an MBR and a GPT partition table at the same time with the GPT one having all partitions and the MBR one having only the ones that are relevant, but at most 4 of them (including the protective partition and the Macintosh HD one). Which leads us to:
2) The MBR part of the hybrid partition table cannot work with 3TB hard drives. MBR is limited to 2TB.
I am working on a small EFI app that can boot Windows in EFI mode on a Mac and that would mean that you can go GPT only on your system. The progress of the app is slow due to the nature of EFI and for now requires that you do an unattended Windows install with slipstreamed graphics drivers, but we are adding VGA loading on top of EFI quite soon after the rest of the app stabilises. The status of the app is documented at:
Win7 x64 booting natively via EFI (no bios emulation)
Windows does actually successfully boot in EFI mode on most Macs (anything with a 64bit EFI should work), but does not have graphics support even if you load the driver due to the VGA pci registers not being set by the firmware. Furthermore, in Setup and Safe Mode, Windows uses VGA instead of GOP which is a failure by design since VGA is a BIOS standard and not really compatible without hacks with EFI. Other EFI implementations also add VGA compatibility at a high cost to the firmware complexity for the VGA cards available on the market that don't actually contain anything in their ROM except the VGA BIOS.
My recomendations:
1) Install on a second smaller hard-drive; or
2) Wait for the EFI app to come out officially and use that to boot Windows Vista SP1 x64 and Windows 7 x64 (RTM and SP1) in the native EFI mode.
3) Wait for Windows 8 which supports VGA-less booting acording to the AMD presentation at UEFI Plugfest.

HT201210 Just updates itunes software on my windows PC and now it won't open because of Runtime error R6034 can you help?

Just updated itunes software on my windows PC and now it won't open because of Runtime error R6034 can you help?

Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support (if this won't uninstall move on to the next item)
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
Please note:
Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
HT1925: Removing and Reinstalling iTunes for Windows XP
HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
tt2

I just upgraded to OSX version 10.8.3 and since then all animations are defective. The dock is jerky! The effects of opening and closing windows ranging in shots! What should I do?

I just upgraded to OSX version 10.8.3 and since then all animations are defective.
The dock is jerky!
The effects of opening and closing windows ranging in shots!
What should I do?

You can check the status of your drive's indexing by clicking the Spotlight menu to see if there is a progress bar at the bottom of it, and can also open Activity Monitor and click the "%CPU" column to sort by CPU usage, to see if the processes "mds" or "mdworker" are currently active and using your CPU.
If so, then wait for them to finish. However, if not then try rebooting and then hold the Shift key immediately after you hear the boot chimes. This will load the system into Safe Mode, which should run some checks and maintenance routines on the system. Then reboot normally to see if the problem persists.
How much RAM do you have installed on your system? You can see this by choosing About This Mac from the Apple menu.

I just upgraded to FF 4.0 on Win7 and I noticed that "Open in new tab" does not work

I just upgraded to FF 4.0 on Win7 and I noticed that when you click a link and select 'open in new tab' it copies over the correct link to the address bar but doesn't open it.

Start Firefox in [[Safe Mode]] to check if one of the add-ons is causing the problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).
* Don't make any changes on the Safe mode start window.
See:
* [[Troubleshooting extensions and themes]]

I've just upgraded my software to 10.8.5 and have discovered this morning that the autofill feature freezes when I try to use it.

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