I want my money back! but the shop wont do that

hi everyone
i am SO DONE with the zen micro! from what read on this forum, lots of people had a problem with their headphones being broke, I HAD THAT TOO! other people had problems had problems with their creative just not turning on at all anymore, I HAD THAT TOO! that's two times that my creative zen micro has been in repair, 6 weeks i get a new one. but now, AGAIN, my zen micro is broken, it is frozen at the creative screen, like a lot of people have too. now i completly HAD it with this device, i don't want another repair or new machine, i simply want my money back and i'm gonna get another mp3 player. but here comes the trouble:
i bought this thing at a shop which doesn't just return money (and i can understand), but they also don;t just give out a new machine, they just take it in repairs. the last time my zen was in repair it was away for 2 (!) **bleep**ing weeks!! is there any way i can somehow contact creative and ask my money back from them? since the shop doesn't.... does anyone know how to get my money back in stead of repairment?Message Edited by Serious_Shady on 0-2-2005 09:4 PM

Most stores, i believe, would not do a refund. This is especially so if the player is bought for quite sometime already i.e. more than a month (think about it: If i buy a player which I don't really like/bought a player just to test it out, then I simply get a refund - is that fair to the store?). What they usually do is offer a -to- exchange. Even so, that exchange is only available for a pretty short period of time, usually with 7 days of purchase. Guess you should just make full use of the warranty services at the moment.

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Alright guys!
My problem is that I bought this app called iTeleport VNC. Basically what it does is show your Mac screen on your iPhone. I thought this should be fun and so I decided to buy it for € 3,99 (it seems to be for sale for € 17,99 now, probably I was lucky and it was discounted — thank god!).
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This is all during installation by the way.
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To me this seems like they're just trying to collect private data. I don't want them to see my screen and I don't want them to know my Gmail password. But you have to do this in order to make the app run.
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So obviously I wanted my money back… because I find it wrong, it's not what was written in the description.
I went to the iTunes store (inside of iTunes), then clicked the little arrow in the top right corner beside my email address, clicked on "Account" and then you will find a link to your purchase history.
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So now I can't report it again because when I try this it tells me I have already reported a problem for this app (or that the problem is too old, which isn't the case. Plus, how can the problem be too old? I think it's meant to be something like I bought the app too long ago. Fail!).
The big questions now is, does anyone know how I can get my € 3,99 back?
Do you believe I should contact the people who made this app? But what should I say?
All help is appreciated guys!
Thank you!
Using: iMac with latest OS X + iPhone 4 with latest iOS

I would suggest you first read their FAQ:
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That addresses the request for a Google account and explains how to get things up without needing to provide your Gmail account information. If you continue to have questions, contact the developer's technical support or ask for advice on their forums:
http://www.iteleportmobile.com/support/faq
I think if you'll work with the developer, you'll probably be able to sort things out.
Regards.

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