I want to complain nokia care for my phone i m wai...

i wanted to purchas lumia 620 from jan/2013.but its
launching was postponed till march.i purchased this lumia 620 on the day,which day it launched in india(march/2013). After 15 days, it was continuously switch off many times. i think software problem. i submitted it first time:- problem:switch off many times(15 day waiting) after15 days i got my phone,i was happy.but new problem occurred.when i checked sd card (memory card),not supported.-i submitted it second time:-problem:- memory card no supported hardware problem(15 day waiting) after 15 day i got my phone,again i was happy.but...after 4-5 month later phone submitted third time:-problem:- volume not working hardware problem (15 day waiting)'dec/2013' that time hardware fully changed/swiped.i got new phone. i used it 10-15 days only.the problem occurred again. phone submitted forth timeroblem: phone switch off many times hardware problem.now still waiting from 1 month 10 days. i submitted it 3 feb. @every time and every one customer care says "sorry sir,next time it will work well" how can i believe this phone ok.i can not believe this line "sorry sir,next time it will work well" i can not take lumia 620.please give other option.@please take you in place of me: Think a minute
1. if your smart phone lost for a month:facebook.whatsapp, contact,emails,camera.
2.if your smart phone lost for times in a year for a month.
3.if your smart phone lost on special occasionin 4 times i had 3 occasion )
4.if every time got same answer "sorry sir,next time it will work well"
4.if you call customer care after every two days.but NO SOLUTION.
i submitted my purchased proof before 45 days........
what can i do?...........
100 days passed..
Moderator's note: This post's structure has been edited.

Hi, vivekrajput060. We're sorry to hear this. We suggest contacting them again to check what's going on with your device and what would be possible resolution they will be providing you.
http://www.nokia.com/in-en/support/contact/

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Nokia care charging too much for Charging port rep...

I submitted my lumia 620 which is havin some liquid damage in its charging port according to nokia care for which the nokia care people said that it will cost Rs 7500 for replacing it which is very high according to me as all the other cell phones other than that of nokia wud just take smthing close toRs 1500.

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Justification of Nokia Care Bangladesh

With due respect i just want to question of having Nokia Care (service centers) in Bangladesh. There are several complains exists against them. Recently i gave my new 5800 for servicing (since there is a big question regarding the launching of ever worst model by Nokia) as it produce noisy sound during listening music. They had solved the problem simply by updating firmware (i hardly belief that hardware can be fixed by software). As a result i have to go that nokia care 2nd time within two weeks. But i still not getting my phone back. Now the are telling that they don't have the parts !!!!!
Then why this nokia care for? Are they only to provide some **** firmware upgradation thing (which can be fixed from home)?

dear mr. th3jin i hope u have not experienced any bitter experience form Nokia Care yet. That's why u can tell this thing. I hope if u were in the nokia care, i got the instant service. Because i've no idea how a faulty sound device can be fixed by some twisting things. May be u r great technician. However i still do not receive the phone from Nokia Care. What u now tell regarding the standard of Nokia Care. I'm not questioning the standard of rest of the world's nokia care. I'm talking about Bangladeshi Nokia Care. The complaint is not mine but I've talked many of the same experienced person of Bnagladesh. Moreover the Quality control is not up to the mark regarding recently realesed 5800 (if u visit some of the forum u'll get it), i this context SonyEricsson rocks.

I want to complain.

about nokia care of indore. i bought x2-00 mobile on 13 august 2011 and since january 2012 its creating trouble for me. its getting switched off again and again and even not supporting my reliance sim. further the employee at nokia care of indore are not helping me related to this topic. they are again and again repairing it for a temporary period.
i'm facing a lot of problem in the same respect.
i want you to look in this complain and take serious actions against it.
further if my mobile is not repaired permanently kindly exchange my mobile for a new handset.
Moderator's notes: Moved into it's own thread.

hi , it's sandy from egypt . i want to complair about the nokia care branch in egypt , they are totally unprofessional and irresponsable .
i was repainring my mobile nokia x3 , as it didn't give any network signal while switched on.
i took it to nokia care for repairing and paid 200 LE as fees and they brought it back to me with another defect which was that the mobile didn't accept the charger and gave me a message that the device cannot recognize the charger . so i brought back to nokia care next day . then they called me to say that this defect cannot be repaired or u have to change the mobile internal board and pay extra fees , i answered that this defect was created by your techinicians while repairing the device , it's not my fault i refuse to pay the extra fees . after almost 15 days the brought the mobile back to the branch with a totally different new defect which was that the device does not switch on at all . so it was turned back again to the technical department , and after another 15 days the nokia care employee called me to tell me to come and take my mobile repaired but no guarantee of 3 months on the repaired part and to refund my 200 LE . i went to take my mobile back , the branch vice manager Moataz Ahmed told me that they changed the internal master piece (internal board ) and you have to pay the extra fees ( this action was taker without my permission and i already refused this before ) or the second option was that he will take my device for 48 hours to dis repair it and to turn it back to its original status ( original defect = the device does not get any network signal ) and to give me my money back . And that was how Mr . Moataz Ahmed was seeking for the customer satisfaction , to give the customer his device back after a period of 1 month and half ( from 13 march 2013 till 26 april 2013 ) without any repairement ( with its defects ) . kindly you are asked to take an immediate action against this nokia care egypt branch in Musadak street , Mohandessin .

Be Very Careful When Choosing to use Nokia Care sy...

Up until the weekend of November 23rd, I had nothing but praise for Nokia after choosing their Nokia Lumia 720 Windows 8 Phone. I was wary of going with WP8 as it was less supported by third party software for apps compared with iOS and Android, but its functionality impressed me for its entry range standing as a model.
That weekend, after a series of Application and a phone update, the screen started experiencing issues with random movements of the screen making it unusable. Both soft resetting and resetting to factory defaults failed to resolve the issue, so on Monday November 25th, I contacted Nokia Care LIVE Chat via the support website to see if there was anything they could suggest to resolve the problem.
They advised me to take it to my locla registered Nokia Care Point, which was right near the train station I use to go to and from work, which I did the next day. Left the phone with them and was told to come back in an hour. I returned and they had managed to fix that issue, they had reloaded the phone's firmware and software to an "in the box" level, and for good measure replaced the screen and the speaker inside. I could not have been more happy with the service, it was quick and more then I could have hoped for.
Then sadly, during setting up the phone to use as it had been wiped, I noticed that the command buttons at the bottom of the phone were no longer lighting up as they had done before. I then noticed that the camera was not working, front or back, it was not being recognised by the phone and all I had was a back screen. I called the Nokia Care point and told them, they said no problem just bring it back and they will sort it. I did the next day, same thing, left the phone with them for an hour but this time, returned to the shop to be told "there is lots wrong with the phone, we need to send it back to Nokia and it could take one to two weeks to come back.
So my phone went in with one issue, not fixed 100%, returned to me broken and told "its all good" then within 24 hours my phone is made even more broken, so broken the registered and certified Nokia Care Point are unabe to correct the faults they made, and need to send it off for a full repair or replacement under the warranty.
Sounds simple doesnt it? I took in a faulty phone, whcih was then made even more faulty by the Nokia Care Point, so when I contacted Nokia Care by LIVE Chat to say that I was unhappy with losing my phone, which was under warranty, for up to two weeks because of a botched repair attempt by their own certified Care Point and asked if I could have a replacement.
Then it got really messy. Was told that even though its under warranty, no replacement could be issued until the main repair centre had assessed the phone, check to see if they coud repair it, now for a 3rd time in seven days, before a decision would be made about if a replacement was justified. Even though it was their own Care Point which broke the phone requiring them to look at it in the first place. I was told to give it 48hrs for them to recieve the phone, which I did and contacted them on the Friday only to be told that my phone had not reached them yet.
Monday comes and I get a phone call from the Nokia Care Complaints team, which my case and complaint had been forwarded onto, telling me that my phone has yet to be assessed by the engineers. So no work had been done on the phone at all, so no decision could be made about a replacement. Tuesday ( today ) I get another call and this time the phone has been looked at but apparantly they are now waiting for a part for the phone, with no eta of delivery time, I repeat my request to have a replacement phone, saying that it should not be me as the customer that has to keep being patient for Nokia Care to rectify an issue with my phone that they created in the first place and that the very least they can do is offer me a replacement so I can carry on as normal whilst they sort out how the repair went so wrong in the first place, aso that the compensation offer of a £10 Nokia Music voucher for a service that is already free to Lumia users and then the offer of a bluetooth headset which the 720 doesnt have was equally pointless and that they should do better. Was told they would put the request in but again cant make a promise it will happen.
An hour a go I took a phonecall from the Nokia Complaints team asking me, which is redundant as I have no choice in the matter, to give them 24-48 hrs for them to complete they investigation or review of my case, so thar brings it to the end of this week meaning any replacement or return of a refitted repaired phone wont happen till at least next week, taking it to two weeks of not having a working phone since taking it to them on the 26th November.
So far, I have never been made to feel more worthless and valueless as a customer by any company whose products or services I have used. From the point at which my phone was made even worse by a failed repair by a certified and registered Nokia Care point to the utter nonsense of endless Nokia Care Customer service which hides behind policies designed to protect Nokia rather then the customer when it comes to repairs and faults.
I am left with no faith in any part of the Nokia Care system from the Care Points, to the service you receive via LIVE Chat on the Nokia Support site to using their Twitter support via @Nokiahelps to even speaking with their non UK Call centres. I have no faith that I will get a replacement phone even though the phone will have had so many new parts it might as well have just replaced instead of multiple repair and software reloads in the two weeks the phone will be out of my posession (factoring in the next week as I dont expect to see it returned or replaced)
I say to anyone looking to use Nokia Care, which your phone still in warranty, especially in the UK, is to go through the network provider your contract is with rather then direct with Nokia Care. I have encountered nothing but poor service and atrocious customer care in every regards for a problem that was originally a fault due to software updates but led to the Care Point taking the phone apart and creating new faults, something which Nokia Care still wont accept is a viable reason to replace the phone.
If you do have your phone repaired in a Nokia Care Point, make sure you test every aspect of the phone before you leave, but I suggest sending back via your contract provider. I hope what I have been through and continue to go through with this experience of Nokia's idea of Care, is enough warning to others and that no one else suffers similar issues.
Regards
A No longer happy with Nokia Customer

Same here I have Lumia 920, 3 days after I bought it the device had an overheating problem and once the phone is off, I have to work hard to turn it on again, from soft resetting and hard resetting it After that I brought the phone to Nokia Care Center (I'm Indonesian by the way) in the NCC Branch in my province. 2 days after that, they told me that the problem was solved and asked me to take the phone. When I got there and the Costumer Service want to give me the phone, she try to turn on the phone, but she can't. She take the phone to a room (I don't know maybe it's the repairman room or whatever) and when she got out she told me that the problem is still exist and they will brought my phone to the NCC Center in other province. I have to wait for 2 weeks. Can you believe it? 2 weeks WITHOUT ANY PHONE? I have to buy another low-end phone that time.
After that the phone back to normal, But Then another problem come, after update my phone to Amber, my phone can't use Nokia Pro Cam (at that time, before Nokia Camera out), Bing Vision, Maps, Glance Screen, Auto Rotate, and GAMES. at first I just have to restart the phone to turn it back, but then the problem is not solved after I restart, even then, I did a hard reset but the problem is still there. Last friday, I brought my phone to the Nokia Care Center, they asked to take it the next day, but AGAIN! The problem is not solved, and they said I have to wait until the newest software update to come so the problem can be solved. Today, still no news or information from them, I don't know if I can trust Nokia Care Center again after this
Regards
Another No longer happy with Nokia Customer

Really disappointed with Nokia Care

I bought a 920 around a month and a half back but few weeks ago the touchscreen and the capacitive buttons stopped working. I did a number of soft resets but it didn’t respond. So, I took the phone to Nokia Care and they did a complete system wipe and re-flashed the firmware and returned the phone. It worked for a few days but again broke down with the same problem few days back. The phone had stopped working on the third day itself but after a few soft resets it started working and didn’t freeze up once until few weeks ago where it stopped working altogether.
I went to Nokia Care again hoping for a replacement this time. But they reflashed the firmware and said that it fixed it but they returned me the phone with a dead battery. They made some lame excuse about not having the charger. So, I couldn’t check it there but they assured me that it was fixed. I went home, charged it up only to find that the same problem still persists. Now, I don’t know what happened there but I know it magically didn’t break down on my way home. How could they think that this will deceive me?
I am a huge Nokia and Microsoft fan and I paid a huge amount for this phone (around $800, which is a lot in an impoverished country like Nepal) but I am really disappointed with this. For such a high end phone, I ought to be getting a decent service. But this is an utter disgrace. Even the technicians are so rude. When I insisted that it was a hardware problem and that I needed a replacement calmly, they replied harshly saying that they fixed the problem, as if we having some kind of brawl. They even stated Nokia doesn’t offer replacements for Lumia series because it is a high end phone and very expensive. Now, this is nonsensical! Why are they finding it so difficult to replace the phone? Are they neglecting because I live in a small country?
Nokia really needs to step up their game if they want to capture the market share like Samsung. A similar incident happened to my friend’s Galaxy S3 – they replaced it without any issues whatsoever.
I had been recommending Lumia series to many of friends but now, after this incident, I don’t know what to say. This is one of the worst services I have ever experienced. I am taking the phone back to Nokia Care for the third time in 6 weeks tomorrow. I really hope I get my replacement.

ineedrain wrote:
I bought a 920 around a month and a half back but few weeks ago the touchscreen and the capacitive buttons stopped working. I did a number of soft resets but it didn’t respond. So, I took the phone to Nokia Care and they did a complete system wipe and re-flashed the firmware and returned the phone. It worked for a few days but again broke down with the same problem few days back. The phone had stopped working on the third day itself but after a few soft resets it started working and didn’t freeze up once until few weeks ago where it stopped working altogether.
I went to Nokia Care again hoping for a replacement this time. But they reflashed the firmware and said that it fixed it but they returned me the phone with a dead battery. They made some lame excuse about not having the charger. So, I couldn’t check it there but they assured me that it was fixed. I went home, charged it up only to find that the same problem still persists. Now, I don’t know what happened there but I know it magically didn’t break down on my way home. How could they think that this will deceive me?
I am a huge Nokia and Microsoft fan and I paid a huge amount for this phone (around $800, which is a lot in an impoverished country like Nepal) but I am really disappointed with this. For such a high end phone, I ought to be getting a decent service. But this is an utter disgrace. Even the technicians are so rude. When I insisted that it was a hardware problem and that I needed a replacement calmly, they replied harshly saying that they fixed the problem, as if we having some kind of brawl. They even stated Nokia doesn’t offer replacements for Lumia series because it is a high end phone and very expensive. Now, this is nonsensical! Why are they finding it so difficult to replace the phone? Are they neglecting because I live in a small country?
Nokia really needs to step up their game if they want to capture the market share like Samsung. A similar incident happened to my friend’s Galaxy S3 – they replaced it without any issues whatsoever.
I had been recommending Lumia series to many of friends but now, after this incident, I don’t know what to say. This is one of the worst services I have ever experienced. I am taking the phone back to Nokia Care for the third time in 6 weeks tomorrow. I really hope I get my replacement else.
Same here, and some other forum goer as well.
Perhaps you should try another Care point if possible at all, maybe you'll get better service there.
Else keep bringing it in, in my country you're by law forced to either fix, replace or give the money back when a product is faulty.

Support sucks at Nokia Care Egypt ..................

Thanks to assist me to get a resolution for my problem with Nokia Care Egypt,& Raya Shop Egypt .The problem started since I've purchased 2 Phone Sets models[Lumia 620 : 2,000 L.E. & Lumia 920 : 4,999 L.E.] on date: 8th of April 2013,and got a one year warranty from Raya included in the purchase. reciept number : 64980 from city stars branch .
-since I've turned on my Lumia 920 ;I've noticed that it restarts automatically with no reason ,and without notification
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-and finally;after only 20 days of usage the mobile has restarted and it halted on a Nokia logo and no response .
i have already handed the mobile to Nokia care Egypt on 30/4/2013 with receipt number : 1198584 . i wonder how Nokia factories provide a phone set witch has not been tested and get faulty just after 20 days .
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Then later on today ;I've been to the Nokia Care at Nasr City;and they informed me totally different story:
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-I've asked to hand me a written technical report with this ;and they refused ;and said that I cant have it till they hand me the mobile and make me sign off the delivery .
-I'd to write down another complaint [while the old one was not replied yet ] ,and got a photo copy for it .
I wont accept to have a hardware repaired phone with just only 20 days usage so either to have a new phone set or have my money back .
If I didn't receive an email reply to this message within 24 hours ;I'd start my legal suit against Nokia;and already have opened a complaint at the CPA ;and they just need to have the legal documents to start procedure.

UPDATE
Just got my phone back from Nokia Care Egypt and they switched the motherboard (essentially meaning a new phone with a new IMEI minus the touch and the cover). As i said in my previous post they kept me waiting for 37 DAYS and after receiving the new phone it had Belle fp , OMG they didnt even bother to check on the SW and update it .. I mean dont they have a code of conduct or something. Anyway told them and then updated it now to the latest version.
Of course the next "Fight" will be on how to transfere the extended warranty i had with the old phone to the new one.
My verdict Nokia Care is incompetent and i dont recommend anyone to deal with them.

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Nokia Care is HORRIBLE... Don't EVER buy nokia

Does anybody know how to go above nokia care for warrenty. I've had to send my lumia 920 back 3 times for proximaty sensor issues. On the third time when i pulled my sim card out some sim connectors broke. Nokia will do absolutely nothing.

use this page to enter your information.
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