I want to download new version but i dont want to turn off kaspersky to do it

firefox recomended to download an extra but said I would have to turn off my virus protection to allow this (Kaspersky) as I have had a virus when it was turned off I am not prepared to turn it off again but need a solution for the problems I have been having apart from poor reception which is not the problem with the computer its with the carrier and the lines,both we are trying to have fixed

Hello there, SamanthaYikwai.
The following Knowledge Base article offers up some basic steps to try for reinstalling an app:
iOS: An app you installed unexpectedly quits, stops responding, or won’t open.
http://support.apple.com/kb/ts1702
Reinstall the app
Remove the app from your device and reinstall it. Remember that deleting an app also deletes its data.
Delete the app.
Press the Home button.
Go to the App Store and download the app again.
Wait for the app to download, then open it from the Home screen.
If the download stops, you can resume it.
If the issue persists, then you may want to try and sync the application to your iOS device using  your computer by following the information in this article, under the section "Download previous purchases on Mac or PC":
Download past purchases
http://support.apple.com/kb/HT2519
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

Similar Messages

  • Have not used Itunes in a while and I cant access Itunes Store with out downloaded new version but I keep getting error message with download. Can I just access the Istore without downloading new version?

    Have not used Itunes in a while and I cant access Itunes Store with out downloaded new version but I keep getting error message with download. Can I just access the Istore without downloading new version?

    downloaded new version but I keep getting error message with download.
    What does the error message say, andrea? (Precise text, please.)

  • HT4623 I was trying to update my software now my phone is frozen. I tried to turn it off but I dont think it turned off

    I was trying to updat my software and now my iphone is frozen. I tried to turn it off but I dont think it turned off. Please Help!!!

    Connect in recovery mode and restore, as described in this article:
    If you can't update or restore your iOS device

  • I downloaded new version but firefox still says I need to update - why, and if there's an "install" step I'm missing why are there no instructions on how to do so???

    Why does Firefox insist that I'm still using version 3.whatever when I have faithfully downloaded new versions when it tells me to do so -- most recently version 8.whatever (today). If "downloading" isn't enough and there's also an "install" step, I have yet to find anywhere in the Firefox that tells me how to do so. I have restarted my computer, but that doesn't seem to make any difference. It still tells me I'm using an outdated version that soon will not be supported.

    What you are seeing sounds like the "advertised update" from Firefox 3.6 versions to Firefox 8.0.1 that started on 2011-12-01. See --> https://wiki.mozilla.org/Releases/Firefox_3.6_MU
    This is the same as has occurred when prior versions were nearing their end-of-life. Support for Firefox 3.6 versions is likely to end in the first quarter of 2012.
    There are changes in the interface from Firefox 3.6 to Firefox 4 and newer versions. See --> https://support.mozilla.com/en-US/kb/common-questions-after-updating-firefox
    The new Firefox version can be made to closely resemble the 3.6 Firefox interface.
    #See --> http://www.computertechtips.net/64/make-firefox-4-look-like-ff-3-6/
    #See --> http://blog.fligtar.com/2011/01/16/how-to-customize-firefox-4s-ui/
    #See --> '''''Firefox 3 Theme for Firefox 4''''': https://addons.mozilla.org/en-US/firefox/addon/firefox-3-theme-for-firefox/
    #*Add color home, back/forward and other buttons (like Firefox 3) to the Navigation Toolbar in place of the gray buttons in Firefox 4
    #*See: http://ffaddons.game-point.net/ff3ff4/
    #Also see --> http://support.mozilla.com/en-US/kb/How+to+customize+the+toolbar
    The only currently supported versions are 3.6.24 and 8.0.1. Firefox 9.0 will be released on or about 2011-12-20 and will completely replace Firefox 8.0.1; an update to Firefox 3.6.25 from Firefox 3.6.24 will likely occur around that same time to correct any new security/stability issues found in Firefox 3.6.24.
    '''If this reply solves your problem, please click "Solved It" next to this reply when <u>signed-in</u> to the forum.'''

  • Can't open Numbers on computer, it says to download new version but new version is already installed

    I cant open Numbers in my computer, it says to download new version in app store. i have done that but it still continues to give me that message.

    Are you launching Numbers from an icon in your Dock? Installing the update does not change the Dock icons & it does not remove the older versions. Go to your Applications folder & launch the new Numbers from there then right-click on the Dock icon & select Options > Keep in Dock.
    Installing new versions of iWork has never replaced existing versions. This is nothing new. The only thing new is that the '09 apps are moved to an iWork '09 folder if they were purchased from the Mac App Store. If they were installed from disk they should already be in a separate folder in Applications.

  • I have downloaded new version, but still getting message "Urgent to Update". What do I do next?

    I got the message that it was time to download the newest version of Firefox. I clicked, and followed the steps. It showed to be downloading, and it checked for viruses, etc. But the message is still showing that it is "urgent" that I download the newest version or I won't be protected. When I click the "Help" and "check for newest versions" it shows me there is nothing available. What should I do next??

    Your user agent string (identifies the version of Firefox) is showing that you have Firefox 3.0.13.
    If you have downloaded and installed Firefox 3.6.13, you may have an incorrect user agent string. Some add-ons modify the user agent string causing it to show an old version of Firefox even if you have the latest version installed. If this has happened you can reset the user agent string, for details of how to do that see https://support.mozilla.com/kb/Websites+or+add-ons+incorrectly+report+incompatible+browser
    If the user agent string is correct, how did you install the new version? You mentioned downloading the new version but did not mention running the setup file that was downloaded to install the new version.

  • I tried downloading new version but couldnt connect due to proxy settings. Then tried to delete download and revert to my current version but now unable to connect to internet at all which is def working as I can use my laptop. What do i need to do? Th

    Internet and firefox worked, i downloaded new version which would not work due to proxy settings. I then deleted download and thought i could revert to current version but now I am unable to connect to the internet at all using mozilla or explorer. My internet connection is fine as Im able to use my laptop. Please help im not very good with computers. Thanks.
    == i tried to download newer version of firefox

    In Firefox 3.6.4 and later the default connection settings have been changed to "Use the system proxy settings".
    See "Firefox connection settings" in [[Server not found]]
    You can find the connection setting here: Tools > Options > Advanced : Network : Connection
    If you do not need to use a proxy to connect to internet then select ''No Proxy''

  • It keeps asking me to download new version but takes me back to apple site like its from the beginning - will it erase my current itunes and contents?

    On opening my Itunes it asks if I want to download latest version - usually I say yes and away it goes, but lately it redirects me to the Apple site like I am downloading it for the first time and i am scared if I go through with it that it will create a new Itunes and my old one will be lost and all my songs - is this happening to anybody else - will it override your old itunes?? I don't understand why its changed?
    Please help, anybody!
    Thanks
    Liv-e

    All should be fine... but... just in case... have you considered backing up your iTunes Library Before doing any Update.../ Upgrade...
    Always a Good Idea to have a backup, especially of Music and Photos...
    See here...   Backup iTunes to an External Drive
    http://support.apple.com/kb/HT1751

  • Downloaded new version but it's put bookmarks etc in folder on desktop, how to reinstall ?

    I've installed the new version of firefox but there are no bookmarks transfered to this version, instead there's a folder appeared on the desktop called Old Firefox Data, how do i reinstall my bookmarks etc ?

    That happens when you reset (refresh) Firefox.
    *https://support.mozilla.org/kb/reset-firefox-easily-fix-most-problems
    Isn't any data imported in the new profile?
    When you reset Firefox then a new profile is created and some personal data (bookmarks, history, cookies, passwords, form data) is automatically imported and the current profile folder will be moved to the desktop to an "Old Firefox Data" folder.
    Installed extensions and other customizations (toolbars, prefs) that you have made are lost and need to be redone.
    It is possible to recover data from the old profile, but be cautious not to copy corrupted files to avoid carrying over problems.
    *https://support.mozilla.org/kb/Recovering+important+data+from+an+old+profile
    *http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox

  • All of the other icons on my desktop work perfectly but when I click on the firefox/mozilla icon, nothing happens; it wil not open the borwser window? I have tried downloading newer version but get the same result.??

    My internet connection is fine, everything works but firfox icon. It was workin fine yesterday and now nothing but a small blue circle and then it disappears.
    Thanks.
    Mark

    My internet connection is fine, everything works but firfox icon. It was workin fine yesterday and now nothing but a small blue circle and then it disappears.
    Thanks.
    Mark

  • Just download the ios7 but now how do I turn off the pass code?

    How do I turn off the pass code that just went on my iPad because of the iOS7?

    \' JANET12\' wrote:
    I can't get to settings because my Ipad is disabled
    Answered in your other post...
    https://discussions.apple.com/message/23098311#23098311

  • Downloaded new version for laptop - dislike greatly - asked to download for desktop, said "No Thanks" - keeps asking - WHY? I don't want it!

    downloaded new version for my laptop - don't like it at all - when asked to download for my desktop, I replied "No Thanks" - but keep getting asked - WHY? I don't want it! If I said "No Thanks" . . . then honor that . . . I didn't hit "Remind Me Later" . . . but you keep reminding me! Don't

    Office 2011 is the current boxed version for the Mac. The two versions are Home and Business. The difference (besides price) is that the Business version includes Outlook. Both contain Word, PowerPoint and Excel.
    Actually, the Home version also has Outlook hidden on the disk. If you decided later you want to use Outlook, you can call Microsoft for an unlock code to install it from the Home version disk. The unlock cost is essentially the difference between the Home and Business versions.
    You mentioned Office 2013, but that's the current Windows version. MS hasn't really stated one way or another if there will be a feature comparable boxed Mac version. If there is, it looks like we won't see it until sometime in 2014. To get the current functionality of Office 2013 in a Mac product, you'd have to purchase the subscription based Office 365.
    It does depend on your needs. Often, Office must be used for true compatibility with people you work, or collaborate with. It also has many features the free alternatives don't offer, and can't import or replicate. Otherwise, as Gary noted, Open Office is a good free choice.

  • My computer crashed so i had to reformat, but the only problem is i lost my old itunes account, had to download new version. Now i have an ipod full of music but how can i place all my music I have on the ipod into my new itunes account??

    my computer crashed so i had to reformat, but the only problem is i lost my old itunes account, had to download new version. Now i have an ipod full of music but how can i place all my music I have on the ipod into my new itunes account??

    Not if you first do a sync and have iTunes make a backup. However, if your only copy of the iTunes data is in the Touch, then you need to first copy the data to a new iTunes Library using third-party software such as Phone To Mac.

  • HT4972 I have an iphone 4 , but it still has the ios 4 , and i want to upgrade it to a newer version , but when I try to do it via  Itunes it says there's a problem with the internet (and the internet it's working fine) and it won't work ,how can i upgrad

    I have an iphone 4 , but it still has the ios 4 , and i want to upgrade it to a newer version , but when I try to do it via  Itunes it says there's a problem with the internet (and the internet it's working fine) and it won't work ,how can i upgrade?

    try rebooting your computer.

  • Trying 2 download new version of Firefox and after being prompted 2 drag Firefox icon into Applications folder, get message that task can't b completed bc Firefox is in use, but only use am making of Firefox is 2 have it open 2 download new version

    Trying 2 download new version of Firefox and after being prompted 2 drag Firefox icon into Applications folder, get message that task can't b completed bc Firefox is in use, but only use am making of Firefox is 2 have it open 2 download new version

    If there are problems with updating or with the permissions then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.
    Download a new copy of the Firefox program and save the disk image (dmg) file to the desktop
    * Firefox 7.0.x: http://www.mozilla.com/en-US/firefox/all.html
    * Trash the current Firefox application to do a clean (re-)install
    * Install the new version that you have downloaded
    Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data if you uninstall and (re)install Firefox.
    * http://kb.mozillazine.org/Profile_folder_-_Firefox

Maybe you are looking for

  • Mail Flag only on incoming msgs??

    Hi and thanks for reading. While I have a Flag Mail folder on my mac which is showing all flagged mails, on my iPhone and iPad I have only a Flagged mail folder which is related to incoming mail only... so, if I flag a mail in my sent mail folder it

  • Draggable buttons in Java Swing

    Hi, I want to develop an application in Java Swing. The application I am going to develop is an application for developing other applications. I want my application to include a button which also acts as a drag and drop UI element. For example, I wan

  • Long startup and save times for Fc

    Its taking almost 5-7mins to open my FXP file (file size 256MB). I think Im running a pretty decent machine Intel Duo Core 2.4GHz, 2.4GHz with 4GB memory. It also take a long time to save the file - almost 7mins. And often the Fc instance crashes wit

  • Exception : java.lang.NoSuchMethodError: sun.io.ByteToCharGBK.getIndex1()[S

    Hi, We are having webApplication Built using servlets.When invoking a URL ( HTTP GET) we are getting exception and stack trace shows JSP Error: Request URI:/OA_HTML/OA.jsp Exception: java.lang.NoSuchMethodError: sun.io.ByteToCharGBK.getIndex1()[S Any

  • Shutdown and automatic reboot

    Im using 13 inch MBP.  I got some trouble to shutdown MBP.  after shutting down MBP, it turns on automatically . so I got to shutdown button by force. I have re-instailled Mac OS but it didn't work. Anybody can help on this ? Thank you in advance. St