I was in the middle of the latest update and my iPhone now says it needs to restored will I be able to back it up first. I have photos on it I can NOT loses
I was in the middle of the latest update and my iPhone now says it needs to restored will I be able to back it up first. I have photos on it I can NOT lose
It should have backed up automatically at the start of the update process. And you should be saving photos from your phone to your computer regularly, just like you would with any digital camera. If you were not doing this you MAY lose the photos, but if your backup at the start of the update was successful you will not. Just DO NOT sync after the update, until you have restore the backup and verified that it is OK.
What error message did you get during the update? Before you restore do the following:
Reboot your computer
Connect to a USB port on the computer directly, not a hub
disable your antivirus and firewall
Launch iTunes
Finally, connect the phone and restore.
Similar Messages
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I was in the middle of downloading an update and my I4 disconnected. Now I can not reconnect or power down my phone. It has the apple symbol and a bar underneath. How can I fix this?
Dear Terence, Thank you for responding to my problem. In no way did I mean to discredit the dedication and work of the volunteers assisting Apple customers and if I did, I apologize. I am just so tired of having to purchase a new computer every other year as so it seems. I know they are not perfected, but it is very frustrating when they just go kaput. I am always the first person to appreciate a kind deed and do appreciate your support and help regarding this unfortunate issue. My iPad was the greatest computer I've had until this morning and was disappointed. Again, thank you for your concern and for your help. It is greatly appreciated.
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Shakabird1 -
i just updated my iphone to the latest update and my phone now has a picture of the connection cable with an arrow pointing to itunes. I plug it in and connect to itunes and nothing happens. HELP.
Hello JBH 1162
Check out the articles below to get your iPhone to show up in iTunes so it can be restored. Start with the first one to see if you can make any change to show up in iTunes and if it does not, then pick either the second or third article for the type of computer that you have.
If you can't update or restore your iOS device
http://support.apple.com/kb/HT1808
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/ts1538
iOS: Device not recognized in iTunes for Mac OS X
http://support.apple.com/kb/ts1591
Regards,
-Norm G. -
My iphone 3gs says I need to restore my phone with itunes. when i connect the phone it says i need to unlock the phone which i cannont due because of the caution on the phone. How do i fix this?
Hold down the power button and home button at the same time until the phone powers on, shuts back off, powers on again and continue to hold it until it shows the itunes logo to plug in to itunes. This should allow you to restore without unlocking it.
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My iMac will not boot up after a software update. the screen is all whute will show a grey apple in the middle and will look like it is working but nothing happens; this can go on forever.
Does anyone have any suggestions?Do you have a backup in the form of a bootable clone or Time Machine? Restore that and then try the update again.
Some things to try here (Safe Boot)
http://support.apple.com/kb/TS2570
Another option might be to download the standalone from Apple Downloads on another Mac and try installing it in Firewire Target Disk Mode to the Mac that was interrupted during the update.
http://support.apple.com/kb/HT1661 -
I have kernal error after power outage in the middle of updating mac air
a software update and now I am stuckYou didn't have enough battery power left when performing the update, and it died? That's bad.
You should be able to reinstall OS X using OS X Recovery or in the case of an older MacBook Air running Snow Leopard, by using your original System Install DVD and Remote Install OS X from another Mac.
Reinstalling OS X does not erase your user accounts or data.
OS X Recovery:
http://support.apple.com/kb/HT4718
Remote Install OS X:
http://support.apple.com/kb/HT2129 -
I plugged in my iphone to sync, and then got the picture of cable and saying have to log in to itunes and now its asking me to restore
I do not want to restore as I have not backed up my pics contacts etc and I did not sign up to cloud
PLEASE HELP!!!!
Is there any way to just go back to the slide regular and omit this stage to restore
there must be something you can do so I dont loose everything on my phone
thank you,
Barbara AnneIs the phone working if it is not connected to the computer? I would imagine it is not. If the same screen is being displayed, the only option you have is to restore. If you did not backkup the data prior to this, then you will not be able to recover it. At this point, the data is already gone.
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it's fully charged, i have it plugged into my computer and all itunes says is that it needs to be restored. and my phone has a pic of the usb cord going to the itunes symbol. don't want to lose my pics
Once the Device is asking to be Restored with iTunes... it is too late to save anything...
To minimise loss... Connect to iTunes on the computer you Usually Sync with and Restore from the most recent Backup...
http://support.apple.com/kb/HT1414 -
Why wont my iphone 4s or my ipod touch sync with itunes 11.1.4.62? It wont even recognize that ive plugged it in, it only charges while itunes has no idea its there.
I've had this exact problem for about 2 weeks. neither my iphone 4s, ipod touch, or any of my friends iphones and ipods wont even show up in itunes. i click Sync the file column and its greyed out not detecting anything. all apple did was say "reinstall" it. i did about 3 times before calling.... then they said check to see if its all up to date. which everything is. they had nothing else to say.
also since iOS 7 came out my iphone 4s wont connect to wifi. that option is just greyed out. my battery can go from 100% and untouched unplugged and sit on my desk for an hour and itll somehow be at 23% battery. apple gave me a new phone and did the same exact thing. idk what theyre doing over there. -
ICloud Launch will not download my " Mail, Contacts, Calander & Tasks. It just says there is an error. Nothing about how to fix.
Winstone
Thanks
Yes - I had my old email address in Mac Mail
So I have moved ALL my mail into On-my-Mac for safekeeping
Then I deleted that account from Mac Mail
I then tried - once more - with Preferences>iCloud to get my MobileMe address onto iCloud
and got the following....
So that does not help
Back to Mac Mail and re-install my old account and it looks like this
So its an iCloud account .... ? and [email protected] is my old mobile.me address
So why can I not access it from my iPad, which now wants me to "Create a free @me.com email address to turn on iCloud Mail". If I do that, how do I get my old @me address working on the iPad.
Really Apple has not excelled itself with this migration...
Completely confused..... -
So I am trying to get into manage my account on appleid.apple.com. My ultimate goal is to edit my primary email address so that I can switch it over. I no longer have access to the email address that is registerd as my apple ID. However, when I log into manage my account, it is saying it cannot find my Apple ID, and when I try to the reset password, it tells me an e-mail has been sent and to open it to verify (it will not give me the "edit e-mail for verification" option.) I am running into a load of problems. Ultimately I just want to be able to have access to my Apple ID that I have had for years but now the password can't be reset, and the apple ID can't be found. I am at a loss.
Sometimes, sites divide their content and login logic over multiple servers. In that case, the sites may not recognize that you have logged in if you block third party cookies. Can you check your cookie settings, as described in this article: [[Websites say cookies are blocked - Unblock them]].
During your earlier troubleshooting, did you try the site in Firefox's Safe Mode to rule out an extension as the potential culprit? More info: [[Troubleshoot Firefox issues using Safe Mode]].
You can restart Firefox in Safe Mode using
Help > Restart with Add-ons Disabled ''(Flash and other plugins still run)''
In the dialog, click "Start in Safe Mode" (''not'' Reset)
Any difference? -
I downloaded the new IOS software update today and now my 4s is stuck on the "connect to iTunes" icon on the screen. When I connect it, it says my cell needs to be restored to factory settings. I don't want to lose everything. Help please! I saw someone else had this problem so hopefully there's already a solution. Thank you.
They will be gone from the iphone, but you should be syning all contacts to your computer regularly and should be importing all pics to your computer regularly, particularly before any update.
Have you failed to do this? -
My screen says I need to restore, but it won't let me type in my password to unlock the phone
My iPhone screen says I need to restore the phone, and to do so I should connect to iTunes. However, when I connect to iTunes, it tells me that my phone is locked and I need to type in my passcode on my phone. My phone will not let me type in my passcode or do anything else - it just shows the "Restore Needed" screen. What do I do? I've already tried turning it off and on.
Force the phone into recovery mode:
If you cannot turn off your phone using the slider, press and hold the Sleep/Wake and Home buttons at the same time. When your phone turns off, release the Sleep/Wake and Home buttons. Then, leave the USB cable connected to your computer, but NOT your phone, itunes running, press & hold the home button while connecting the USB cable to your dock connector, continue holding the home button until you see “Connect to iTunes” on the screen. You may now release the home button. iTunes should now display that it has detected your phone in recovery mode, if not quit and reopen iTunes. If you still don’t see the recovery message repeat these steps again. iTunes will give you the option to restore from a backup or set up as new. -
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I installed the latest update to my iphone 4 and now all I have is a display of the white usb cord with arrow pointing to ITunes with a clue circle with the musical note in it displayed. I can't access my phone at all. I tried calling it and it says unavailable. I don't know how to restore it...it says it is in recovery mode but when I try to recover, it says no iphone found.
I have no idea how what to do to restore my phone. It's fully charged.
GRRRRPut the device in DFU mode (Google it) and restore.
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