HT4623 i just updated my iphone to the latest update and my phone now has a picture of the connection cable with an arrow going to itunes. I plug it in and connect to itunes and nothing happens. HELP.
i just updated my iphone to the latest update and my phone now has a picture of the connection cable with an arrow pointing to itunes. I plug it in and connect to itunes and nothing happens. HELP.
Hello JBH 1162
Check out the articles below to get your iPhone to show up in iTunes so it can be restored. Start with the first one to see if you can make any change to show up in iTunes and if it does not, then pick either the second or third article for the type of computer that you have.
If you can't update or restore your iOS device
http://support.apple.com/kb/HT1808
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/ts1538
iOS: Device not recognized in iTunes for Mac OS X
http://support.apple.com/kb/ts1591
Regards,
-Norm G.
Similar Messages
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I started to download the new software and had to stop halfway. I started to finish it later this evening and then while it was doing that it went to a black screen saying to connect to itunes. What do I do?
Is your device recognized by your computer? If yes, copy the pictures and videos as shown in this article:
Copying personal photos and videos from iPhone, iPad, or iPod touch to your computer
If it is not recognized, try this first: iOS: Device not recognized in iTunes for Windows
Disable autosync in iTunes, right click on it in the device list and choose "transfer purchases" to copy apps and other media bought in iTunes to your new library.
Do the same again and choose "backup", to create a manual backup without syncing.
Since your device will be erased due to the new iTunes library during the first sync, you can use this backup afterwards to restore your settings and data.
Set up at least one contact and event on your computer before you start, to be able to merge calendars and contacts. -
I recently updated my 20-inch, Mid 2007 iMac with the latest OS 10.8.5 now my external hard drives will not show up. They show up when I boot them up on a machine running and earlier OS. Is there a fix for this?
Can you see them in Disk Utility?
If so, can you select and Mount them?
If not, disconnect them, reset the iMac's SMC and then reconnect them.
Intel-based Macs: Resetting the System Management Controller (SMC)
1. Shut down the computer.
2. Unplug the computer's power cord.
3. Wait fifteen seconds.
4. Attach the computer's power cord.
5. Wait five seconds, then press the power button to turn on the computer.
If you still can not see them, connect them back up to the iMac running the older OS, open Disk Utility and look to see how they are partitioned and formatted. -
HT1414 I Pad is frozen with a picture of a USB cable with an arrow pointing to an icon of itunes
IPAD is frozen with a picture of a USB cable with an arrow pointing to an icon of itunes? Can anyone suggest a fix
You are in Recovery Mode. Follow the instructions below to recover your iPad.
1. Disconnect the USB cable from the device, but leave the other end of the cable connected to your computer's USB port.
2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to turn off.
If you cannot turn off the device using the slider, press and hold the Sleep/Wake and Home buttons at the same time. When the device turns off, release the Sleep/Wake and Home buttons.
3. While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on.
4. Continue holding the Home button until you see the "Connect to iTunes" screen. When this screen appears, release the Home button.
5. iTunes should alert you that it has detected a device in recovery mode. Click OK, and then click Restore to restore the device.
Note: You need to be patient and repeat the above many times to recover your iPad. Data will be lost. -
I have disconnected from the computer. Turned the phone off and still picture of the cable, arrow and icon are all that will work. Any suggestions.
First, in iTunes, launch Preferences and go to the Devices tab. Check the date and time of the last backup. If it is recent you can restore it. However, if you mean you have the photos back in your Camera Roll then the backup was already restored. To get your music and apps back it should just be necessary to click "Sync".
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Can anyone help me get my phone working and retain my data? I Ran the latest I Tunes update (6.0)and my phone (3GS) froze on the USB Itunes screen and my computer I Tunes says I must restore to factory settings losing all data?
Yes I had the same problem with my iPhone 4. What I did was connected my phone to my computer. itunes popes up and said that they have discovered a iphone in recovery mode. it asked if i wanted to update and restore. I clicked yes and it download the ios6 update on iTunes on my computer and then did the update on my phone through that. I got the same message and I thought that I would lose everything too, but I did not.
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I installed the latest update to my phone. Half way through it asked to connect to itunes. After updateing it had some type of error and wanted me to restore the phone. After restoring, another error box popped up and said that it could not be restored. Now it won't connect to itunes or my computer at all and is nothing but the black start up screen with the apple logo, or it's just a white screen. What happened?
DFU mode? How do I do that? So far the only thing I can do is hold down both buttons to power it on and nothing is on the screen and it wont reconize on my computer....
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I need to update my InDesign but the screen just keeps on saying InDesign downloading now but nothing happens, HELP PLEASE
Nobody can tell you anything without proper system info or other technical details.
Mylenium -
I have windows vista. I have run the latest update from Microsoft. iTunes works except for connecting to the store. I have tried everything on line for suggestions, going back on the update, allowing through in firewall settings, adding to trusted sites, disabling bonjour...Nothing works.....please HELP!
I have also uninstalled and reinstalled iTunes
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Trying to down the latest update to my iphone 4s but my phone is now frozen with a picture of a USB cable visible and an arrow pointing to itunes. This remain whether my phone is connected to itunes or not. Any help please?
Hi d_diotte,
Thanks for using Apple Support Communities. If you're unable to update your iPhone and keep seeing the "Connect to iTunes" image, this article has some steps you can try:
iOS: Unable to update or restore
http://support.apple.com/kb/ht1808
Cheers,
- Ari -
Ii'm updating my iphone 3gs but cannot activate it because the message" there is no sim card installed in the iphone you are attempting to activate", appeared. I've already disconnected my iphone and reinserted the sim,still nothing happened.help!
this problem startedwhen i tried to restore my i phone to original version ,when i had resoterd it said connect to itunes when i connected to i tunes it said no sim card installed so it cant be activated ,and now am stuck.i cnahged my simcard 3 times!!!
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My iPhone 4s is stuck after attempting to download the latest update several hours ago. The screen shows picture to connect charger cord to iTunes however, when i do, iTunes is not detecting the phone when I plug it into my lap top. that has never been a problem before now. please help? I have been with out a phone for hours and I am losing a lot of business.
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Backed up iPhone to iTunes on our computer then started the software update. Got an error notice and phone now has a screen indicating to plug in to iTunes that we can't change even if we turn the phone off and back on. Every attempt to connect to the iPhone software update server comes back with a could not contact message. What do we do? How do we proceed?
Many thanks for your answer.
Before starting a new discussion I tried everything of your link, google etc... nothing works for me.
I´m using a pc running windows 8, last version of itunes etc.. tried using different usb ports, uninstalling avast antivirus but nothing works.
Any other suggestion? -
I plugged my iPhone 4 into my computer with the USB charger cable, and the screen went blank and came up with a picture of the usb cable with an arrow pointing to iTunes....Can anyone help get this fixed????
Connect your iPhone to iTunes and restore or follow the prompts.
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my iphoe has a picture of the itune's symbol and the connect wire; when i connect the wire to my iphone and computer nothing happens. itunes doesn't acknowledge sync. I can't do anything with my iphone. What is the issue and what to do?
Hello JBH 1162
Check out the articles below to get your iPhone to show up in iTunes so it can be restored. Start with the first one to see if you can make any change to show up in iTunes and if it does not, then pick either the second or third article for the type of computer that you have.
If you can't update or restore your iOS device
http://support.apple.com/kb/HT1808
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/ts1538
iOS: Device not recognized in iTunes for Mac OS X
http://support.apple.com/kb/ts1591
Regards,
-Norm G.
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