I was purchasing a book when it said that it could not complete the download, but it had de-credited my account the $3.99 already and the book will not show up

Help, I want my money back! :/

No. Call Apple Care and give them the serial number. They may be able to tell you who it is locked to.

Similar Messages

TS2662 Wireless keyboard and mouse were working fine until today; installed new batteries in both when they wouldn't work-says they are connected intermittently, but can't use either one-have tried to re-pair and nothing happens-codes not recognized-

i have been using my wireless keyboard and mouse with no probs until today-installed updates this morning-since I restarted have been unable to use either device-have tried everything Apple suggests to do- re-pairing unsuccessfully; turned everything off and back on-sometimes the Bluetooth says it is connected, othertimes not-but even when it says it is connected the keyboard/mouse don't work; put in new batteries-no go also; bluetooth icon is on. Anyone have any ideas????

Troubleshooting wireless mouse and keyboard issues
http://support.apple.com/kb/TS3048

My Apple store ID password is not working, so I tried to send a message to my Yahoo email (ID) the new password, so when it said that a massage was send to my email, but when I login to my yahoo email, I didn't receive any email from apple

My other apple store ID ([email protected]) password is not working, so I tried to send a message to my Yahoo email (ID) the new password, so when it said that a massage was send to my email, but when I login to my yahoo email, I didn’t receive any email from apple

You can send over WiFi, but it sounds as if you need to setup your Gmail account, or did you do this already?

HT4623 after i downloaded ios7 on my iphone it prompted me to connect to itunes. when i did that it said that my phone is up to date. but it still wouldnt let me access my phone. then it said that there was a problem and i needed to restore my phone to it

when i downloaded ios7 on my phone it prompted me to connect to itunes. when i did that it said that my phone is up to date, but it still wouldnt let me access my phone. the box under it said that if i am experiencing problems i can restore my phone to its original settings. if i do that will i lose everything on my phone?

You can try to restore it via recovery mode as show in the link below:
http://support.apple.com/kb/ht1808

I was trying to upgrade to OSX 10.9 but during the upgrade when the download got to 2.6gb /5.29gb message "an error occurred" appeared and since then i have been un able to upgrade, what can i do.

I was trying to upgrade to OSX 10.9 but during the upgrade when the download got to 2.6gb /5.29gb message "an error occurred" appeared and since then i have been un able to upgrade, what can i do.

If you purchased Lion for your iMac, just log into the Mac App Store from your MacBook using the Apple ID under which you purchased Lion and go to the Purchases page. You will be able to download and install Lion there.
searching the internet i found a link to upgrtade to 10.7
The only place you get get Lion is from the Mac App Store. If you found some other site, that was an illegal copy and almost certainly tied to someone else's Apple ID and hence unusable by you. If the link was just to the Mac App Store, see above.
As to the problem with synchronization to iCloud, that's not a 10.6 question, so I'd suggest you take up that specific issue in either the Lion or iCloud forums, providing full details, and someone there can probably help you sort things out.
Regards.

My mac book pro crashed and the logic board died. They said that i could get the hard drive out and it should have all my files on it. How do i get them off and put them on my new computer?

My mac book pro crashed and the logic board died. They said that i could get the hard drive out and it should have all my files on it. How do i get them off and put them on my new computer?

Mj
Do you mean a case for the external hard drive? See here. Hope this may be helpful to you.
Regards,
Joseph

My Mac Mini was not sending a signal to the monitor. I powered down using the power button and now it will not start. When i power up I get a strange 2 tone sound, like a warning alarm. The fan starts, and the light comes on, but no screen

My Mac Mini was not sending a signal to the monitor. I powered down using the power button and now it will not start. When i power up I get a strange 2 tone sound, like a warning alarm. The fan starts, and the light comes on, but no screen.
I have tried with a wired USB keyboard and mouse using a single screen. Powered up with option pressed. No change.
Reset SMC no change

Run the Apple hardware test to see what it tells you. Run the extended test when prompted, which can take awhile.

I have just upgraded to 10.6.7, and was browing the App. Store, I selected a product and it started to download, I cancelled the download, but it still registers in my purchases list, have I purchased that appl. and how can I cancel the purchase?

I have just upgraded to 10.6.7, and was browing the App. Store, I selected a product by mistake and it started to download, I cancelled the download, but it still registers in my purchases list, have I purchased that appl.? and how can I cancel the purchase in my purchases list?

I think that as soon as you click "Buy" and type in your details, the iTunes server is alerted that you have bought the item, even if it hasn't downloaded. Your "purchased" list is based on your account and not your computer so I'm afraid even if you haven't completed the download, you will be charged for it (but if you do now download it, you won't be charged again). This also means that you can't remove items from the purchased list.
Glad to be of help (I hope),
Jonathan

I opened a PDFs file that was attached to an email message and now it will not close when I press "Done" as it usually does. Does anyone have a solution to suggest? Thanks.

I opened a pdf file that was attached to an email message I received and now it will not close when I press "Done" as files usually do. Does anyone have a solution to suggest please? Thanks.

Try double clicking your home button then force close the stuck PDF by swiping upward. Once you've done that just click the home button again to exit.

When i turned on my i pod a white apple logo was shown which then turned to rainbow colours and the i pod started buffering, this is all it does, i cannot get it to stop and my computer will not talk to the i pod, help?

when i turned on my i pod a white apple logo was shown which then turned to rainbow colours and the i pod started buffering, this is all it does, i cannot get it to stop and my computer will not talk to the i pod, help?

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

Got ipod4 Dec 2010 bought music with my ipod4 in dec 2010,jan 2011, and feb 2011 and i tunes will not reconizie them i have the reciept from when i purchased from i tunes store at that time. what is the problem anybody know?

Got ipod4 Dec 2010 bought music with my ipod4 in dec 2010,jan 2011, and feb 2011 and i tunes will not reconizie them i have the reciept from when i purchased from i tunes store at that time. what is the problem anybody know?

Is your computer authorized with the same account that you use to buy the muisc in iTunes?
More info here: About iTunes Store authorization and deauthorization
Did you try to transfer your music by right clicking on your ipod in the device list and choosing "transfer purchases"?
Did you ever sync your ipod to your computer?

My iMac suddenly restarted on its own, saying there was a problem.   When I saw that, I noticed iPhoto was "finding discrepancies and is now rebuilding my entire library."   Ideas?

Using
Mac (21.5-inch Late 2009), OS X Mavericks (10.9)
My iMac suddenly restarted on its own, saying there was a problem.   When I saw that, I noticed iPhoto was "finding discrepancies and is now rebuilding my entire library."     Am currently repairing permissions and running Intego virus scan.   Ideas?    Thanks...Ralph

Thanks Kirk and Thomas....I did appear to have a kernel panic.   The contents of the panic are shown below.   I used disc permissions repair on the internal and external drives and all seem to be ok.     iPhoto is completely rebuilt and all is well there.    I use Time Machine and a dedicated hard drive for its contents.   Been using Macs since my original computer....a brand new Mac II.....this is a new experience.   Here's the info displayed on the panic.   Thanks a bunch...Ralph
Anonymous UUID:       9B916146-180D-BE8C-5A9D-ABC23CCA6DBF
Fri Feb 13 20:04:49 2015
panic(cpu 2 caller 0xffffff800b65518d): "a freed zone element has been modified: expected 0xdb989fca874ef542 but found 0xffffff800bc73bb0, bits changed 0x2467604a8c89cef2, at offset 0 of 256 in zone: kalloc.256"@/SourceCache/xnu/xnu-2422.115.10/osfmk/kern/zalloc.c:461
Backtrace (CPU 2), Frame : Return Address
0xffffff8017f6b390 : 0xffffff800b623139
0xffffff8017f6b410 : 0xffffff800b65518d
0xffffff8017f6b450 : 0xffffff800b65296f
0xffffff8017f6b4b0 : 0xffffff800b652249
0xffffff8017f6b5b0 : 0xffffff800b62abff
0xffffff8017f6b5e0 : 0xffffff800ba4f98d
0xffffff8017f6b610 : 0xffffff800babb287
0xffffff8017f6b660 : 0xffffff7f8bc85032
0xffffff8017f6b680 : 0xffffff7f8bc84309
0xffffff8017f6b6b0 : 0xffffff7f8bf9b7f5
0xffffff8017f6b730 : 0xffffff7f8bf9abf6
0xffffff8017f6b790 : 0xffffff7f8bbf3720
0xffffff8017f6b7e0 : 0xffffff7f8bbf5cef
0xffffff8017f6b840 : 0xffffff7f8bbfb4a7
0xffffff8017f6b900 : 0xffffff800b80e9ee
0xffffff8017f6b960 : 0xffffff800b7c636c
0xffffff8017f6ba60 : 0xffffff800b801566
0xffffff8017f6bab0 : 0xffffff800b7c8b06
0xffffff8017f6bb10 : 0xffffff800b972381
0xffffff8017f6bb60 : 0xffffff800b8015d6
0xffffff8017f6bbb0 : 0xffffff800b8086ac
0xffffff8017f6bca0 : 0xffffff800b804eb7
0xffffff8017f6bd40 : 0xffffff800b80788e
0xffffff8017f6bd90 : 0xffffff800b98481f
0xffffff8017f6bdc0 : 0xffffff800b978df0
0xffffff8017f6be70 : 0xffffff800b7fb8a6
0xffffff8017f6bea0 : 0xffffff800b7e5f13
0xffffff8017f6bed0 : 0xffffff800b7df24a
0xffffff8017f6bf40 : 0xffffff800b7e5eb7
0xffffff8017f6bf50 : 0xffffff800ba419f3
0xffffff8017f6bfb0 : 0xffffff800b6f4c86
      Kernel Extensions in backtrace:
         com.apple.iokit.IOStorageFamily(1.9)[9B09B065-7F11-3241-B194-B72E5C23548B]@0xff ffff7f8bbef000->0xffffff7f8bc13fff
         com.apple.iokit.IOSCSIArchitectureModelFamily(3.6.7)[9E10AF10-FA6C-3261-B939-5D 0BC025ED9E]@0xffffff7f8bc7f000->0xffffff7f8bca9fff
         com.apple.iokit.IOSCSIBlockCommandsDevice(3.6.7)[EF296673-2159-39B8-8A9C-4010FF BF952E]@0xffffff7f8bf9a000->0xffffff7f8bfaefff
            dependency: com.apple.iokit.IOSCSIArchitectureModelFamily(3.6.7)[9E10AF10-FA6C-3261-B939-5D 0BC025ED9E]@0xffffff7f8bc7f000
            dependency: com.apple.iokit.IOStorageFamily(1.9)[9B09B065-7F11-3241-B194-B72E5C23548B]@0xff ffff7f8bbef000
BSD process name corresponding to current thread: launchd
Mac OS version:
13F34
Kernel version:
Darwin Kernel Version 13.4.0: Wed Dec 17 19:05:52 PST 2014; root:xnu-2422.115.10~1/RELEASE_X86_64
Kernel UUID: 45486BF2-BDDE-34CB-8C71-606FF3FE181B
Kernel slide:     0x000000000b400000
Kernel text base: 0xffffff800b600000
System model name: iMac14,1 (Mac-031B6874CF7F642A)
System uptime in nanoseconds: 155775824629548
last loaded kext at 48168719622545: com.apple.driver.AppleUSBCDC 4.2.1b5 (addr 0xffffff7f8d6f4000, size 20480)
last unloaded kext at 48228764926590: com.apple.driver.AppleUSBCDC 4.2.1b5 (addr 0xffffff7f8d6f4000, size 16384)
loaded kexts:
com.intego.virusbarrier.kext.realtime 217
com.intego.netbarrier.kext.network 177
com.intego.netbarrier.kext.process 177
com.intego.netbarrier.kext.monitor 177
com.apple.filesystems.smbfs 2.0.3
com.apple.iokit.IOBluetoothSerialManager 4.2.7f4
com.apple.driver.AudioAUUC 1.60
com.apple.driver.AGPM 100.14.34
com.apple.driver.ApplePlatformEnabler 2.0.9d7
com.apple.driver.X86PlatformShim 1.0.0
com.apple.filesystems.autofs 3.0
com.apple.driver.AppleMikeyHIDDriver 124
com.apple.driver.AppleHDA 2.6.3f4
com.apple.driver.AppleUpstreamUserClient 3.5.13
com.apple.driver.AppleMikeyDriver 2.6.3f4
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleHWAccess 1
com.apple.driver.AppleThunderboltIP 1.1.2
com.apple.driver.AppleMCCSControl 1.2.5
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.7f4
com.apple.driver.AppleSMCLMU 2.0.4d1
com.apple.driver.AppleLPC 1.7.0
com.apple.driver.AppleIntelHD5000Graphics 8.2.8
com.apple.driver.AppleIntelFramebufferAzul 8.2.8
com.apple.iokit.SCSITaskUserClient 3.6.7
com.apple.driver.AppleUSBODD 3.4.1
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeLZVN 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 35
com.apple.driver.AppleUSBHub 683.4.0
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.6.0
com.apple.driver.AppleSDXC 1.5.2
com.apple.iokit.AppleBCM5701Ethernet 3.8.1b2
com.apple.driver.AirPort.Brcm4360 842.21.65
com.apple.driver.AppleAHCIPort 3.0.5
com.apple.driver.AppleUSBXHCI 683.4.0
com.apple.driver.AppleACPIButtons 2.0
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleACPIEC 2.0
com.apple.driver.AppleAPIC 1.7
com.apple.nke.applicationfirewall 153
com.apple.security.quarantine 3
com.apple.iokit.IOSerialFamily 10.0.7
com.apple.kext.triggers 1.0
com.apple.driver.DspFuncLib 2.6.3f4
com.apple.vecLib.kext 1.0.0
com.apple.iokit.IOAudioFamily 1.9.7fc2
com.apple.kext.OSvKernDSPLib 1.14
com.apple.driver.X86PlatformPlugin 1.0.0
com.apple.iokit.IOBluetoothFamily 4.2.7f4
com.apple.driver.AppleSMBusPCI 1.0.12d1
com.apple.driver.AppleThunderboltEDMSink 2.1.3
com.apple.driver.AppleSMBusController 1.0.12d1
com.apple.driver.AppleHDAController 2.6.3f4
com.apple.iokit.IOHDAFamily 2.6.3f4
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.7f4
com.apple.driver.AppleSMC 3.1.8
com.apple.driver.IOPlatformPluginFamily 5.7.1d6
com.apple.iokit.IOSurface 91.1
com.apple.iokit.IONDRVSupport 2.4.1
com.apple.AppleGraphicsDeviceControl 3.6.22
com.apple.iokit.IOAcceleratorFamily2 98.24
com.apple.iokit.IOGraphicsFamily 2.4.1
com.apple.driver.AppleUSBHIDMouse 180.9
com.apple.driver.AppleHIDMouse 180.9
com.apple.driver.AppleUSBHIDKeyboard 170.15
com.apple.driver.AppleHIDKeyboard 170.15
com.apple.iokit.IOUSBHIDDriver 660.4.0
com.apple.iokit.IOSCSIBlockCommandsDevice 3.6.7
com.apple.driver.AppleUSBMergeNub 650.4.0
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.6.7
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.iokit.IOUSBMassStorageClass 3.6.0
com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.7
com.apple.driver.AppleUSBComposite 656.4.1
com.apple.driver.AppleThunderboltDPInAdapter 3.1.7
com.apple.driver.AppleThunderboltDPOutAdapter 3.1.7
com.apple.driver.AppleThunderboltDPAdapterFamily 3.1.7
com.apple.driver.AppleThunderboltPCIDownAdapter 1.4.5
com.apple.iokit.IOUSBUserClient 660.4.2
com.apple.driver.AppleThunderboltNHI 2.0.1
com.apple.iokit.IOThunderboltFamily 3.3.1
com.apple.iokit.IOEthernetAVBController 1.0.3b4
com.apple.iokit.IO80211Family 640.36
com.apple.driver.mDNSOffloadUserClient 1.0.1b5
com.apple.iokit.IONetworkingFamily 3.2
com.apple.iokit.IOAHCIFamily 2.6.5
com.apple.iokit.IOUSBFamily 686.4.1
com.apple.driver.AppleEFINVRAM 2.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 278.11.2
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.AppleKeyStore 2
com.apple.driver.DiskImages 371.1
com.apple.iokit.IOStorageFamily 1.9
com.apple.iokit.IOReportFamily 23
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 2.0
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0
com.apple.kec.pthread 1
System Profile:
Model: iMac14,1, BootROM IM141.0118.B01, 4 processors, Intel Core i5, 2.7 GHz, 8 GB, SMC 2.14f19
Graphics: Intel Iris Pro, Intel Iris Pro, Built-In
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343531533641465238412D50422020
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343531533641465238412D50422020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x111), Broadcom BCM43xx 1.0 (6.30.223.154.65)
Bluetooth: Version 4.2.7f4 15112, 3 services, 23 devices, 1 incoming serial ports
Network Service: Ethernet, Ethernet, en0
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: APPLE HDD HTS541010A9E662, 1 TB
USB Device: Hub
USB Device: Hub
USB Device: FaceTime HD Camera (Built-in)
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
USB Device: Keyboard Hub
USB Device: Apple Optical USB Mouse
USB Device: Apple Keyboard
USB Device: Hub
USB Device: Hub
USB Device: BUFFALO INC. USB-SATA Bridge
USB Device: BUFFALO INC. USB-SATA Bridge
USB Device: BUFFALO INC.USB-SATA Bridge
USB Device: Apple USB SuperDrive
Thunderbolt Bus: iMac, Apple Inc., 23.10

HT204370 My movies' audio isnt 5.1 as the description says. when I check out their info it says they are 2 channel. I have tried with two movies already and the audio description said Dolby 5.1

My movies' audio isnt 5.1 as the description says. when I check out their info it says they are 2 channel. I have tried with two movies already and the audio description said Dolby 5.1

Actually, try this instead. On the apple tv, under settings > Audio > Dolby digital
Change it From AUTO (default) to ON
That worked for me. All my eyetv encodes have stereo and 5.1 tracks. For some reason the auto option forces stereo. Setting it to ON forces the 5.1.
Everything sounds nice again! It's just stupid that apple puts AUTO for the default and that setting results in stereo not 5.1.

Hi I'm getting Lightoom error when trying to edit in Nik Software "Lightroom was unable to prepare the selected file at /Volumes/Portable C/Kite Skating nikon/_DHT9654.NEF for editing. It will not be opened.

Lightroom was unable to prepare the selected file at
/Volumes/Portable C/Kite Skating nikon/_DHT9654.NEF for editing.
It will not be opened.
what does this mean? can anyone help?

Yes it is on a portable drive yet I have already worked with it and exported it as a jpg. The problem arises whenever I try to edit in the plug-ins from Nik software...this just happened recently as it never happened before...for years?

Error message: The selected file cannot be linked because it has 6 audio channel(s) and the clip was

I recently purchased/upgraded from Premiere Elements 5 to Premiere Elements 9 and I cannot open the projects in version 9 that were created with version 5. It shows it as offline. I get a message to open up a file and when I do i receive the error message: The selected file cannot be linked because it has 6 audio channel(s) and the clip was created with 2 audio channels. Can someone help me or tell what I am doing wrong? All of my projects that were completed in version 5 cannot be opened up in version 9.
Thank you.

Bill,
I ran G-Spot on one of the files and here it what I have:
DVD "VOB" format
MPEG-2 Program Stream << { 1 vid, 1 aud }
Sys Bitrate: 10080 kb/s VBR
I guess I am really confused. The project that I am trying to open PrE 9 was completed in PrE 3 w/templates , scenes, etc. The movie was burned to a DVD. I cannot understand why I cannot open it with a newer version of PrE. According to G-Spot (I am assuming this is what you mean above), it is already in 2 channels. To me this should be ok. I put many, many hours into these videos and now it seems all for not.
Here is what I did so far:
I uploaded the required media files to a new project in PrE9 and let them index and conform. I saved the project with the same name in a different location. Do I have to do this to the project files and/or the original media files? Confusion starts here.
The next step is where I am confused. I do not know if I am proceeding in the right direction from here. There is the share tab in the upper right hand corner. Is this what you are talking about? I am truly lost from here.
Thanks.

I was purchasing a book when it said that it could not complete the download, but it had de-credited my account the $3.99 already and the book will not show up

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