I wish to make a complaint.

I was quite looking forward to having a new mobile package with unlimited texts and minutes and 20 gig of data a month as I use my phone frquently to keep abreast of all the latest news from my friends and while at work as a London Black Cab Driver. I ordered my sim on the 22nd of April and cancelled my old pay monthly contract. I waited a week for the sim card to arrive but nothing came so I contacted your help department via the online tool. I also noticed that my account had been charged for the BT mobile package and asked why I was being charged for something that I had not used or received.
On the 27th of April I was contacted by Denise, In Life Advisor (Digital Care) - BT Mobile - DC - Social Media telling me she was "sorry that you haven't received your SIM card and that your unhappy at being charged in advance for something that you haven't got." and that she had checked my order and it was showing as complete. She told me she had sent another sim and to contact her when I receive it.
On the 30th of April I received my sim and I noticed that the sim card came with a "Let's get started!" notecard which told me to insert my sim and go to BT.com/go log in and activate it, which I tried to do sometime afterwards, but the sim didnt activate and it wouldn't let me input my PAC code.
On the 1st of May I contacted Denise to inform her that I had the sim and was ready to activate it, I also informed her I had a PAC to port my old number to the new sim.
On the 4th of May Denise contacted me by phone but I was unable to take the call, but her email said that my sim was only activated on the 2nd of May and the option to port wouldn't have been available. She also asked me for the PAC code if I was unsuccessful at inputting it and the serial number on the sim so that her records matched the sim I had.
On the 5th I emailed back informing her of the sims mobile number, the sims serial number, the PAC code and my old telephone number which I wanted to keep.
On the 6th Denise emailed me with my "port in order" number and informed me it would be completed on the 7th.
On the 7th I had an email from Libby *, Managing Director of Customer Care, BT Mobile, informing me that "we've now moved your mobile number to BT so you can start using your BT Mobile SIM" This had the effect of cancelling my old sim card from my previous supplier. Unfortunately my sim card was not working and this now left me without a working phone.
On Friday the 8th of May I emailed Denise once again to let he know what had occurred and to once again ask why my bill was still showing the advance payment of the service I have not received. In which she replied that she could confirm the port in was complete and I should check my settings to make sure my phone was set up to work on BT Mobile. If this didnt work to get back to her and she will follow it up. I check my settings and all was fine.
On the 9th of May I called the BT Mobile support line and I was told it would be sorted out on the 10th and they would phone me to let me know.
On the 10th after waiting in all day for their call which never came I called them back and was told they would "escalate" my case and it would then be fixed by Tuesday the 12th. I emailed Denise and told her what happened and that "I was at the end of my patience" and would be cancelling my order if that didnt happen.
On Monday the 11th Denise emailed back apologising once again and telling me the "Technical team in Swansea are now dealing with this case" and that there was a fault and they will get it sorted asap.
In order to contact my friends and family and to make sure my work didn't suffer as a result of having no phone I had to go and buy a sim, which was up and running within 5 minutes!
Tuesday the 12th came but no calls from BT Mobile so I had to call them up again, only to be told the same thing in Denise's email.
On Wed 13th I emailed Denise asking to cancell my order and to provide me with a PAC code so that I can keep my original number. She then replied apologing once again for the poor service and inconvenience and to give the team in Swansea a further 48 hours to take action.
On Friday 15th I called the support line to ask what was happening and had they made any progress with my wishes. I was told they couldn't close the order because that they didnt know if I would be able to keep my original number which I have had for nearly 20 years. They assured me that someone who knew what was going on at the Technical team in Swansea would be contacting me at midday on Sat 16th to inform me of all the details. I asked the person to make a note that I was very unhappy with the service.
Yes you guessed it, no call came on the 16th at midday. So I called the support line again asking to be put through to the Swansea team. After speaking to an employee at the support line I asked to speak to someone senior, they then passed me to a floor walker who when I asked why I couldnt speak to the team in Swansea he told me they didnt have a contact number or email address, I asked to speak to a manager, I was told the manager was on the phone and he wouldn't be able to call me back today. I was amazed that he was so busy he couldn't make one phone call to a very unhappy customer, but then suddenly he was available and so I was then passed to Anthony the manager who told me he couldn't give out email address (quite understandable) but he would email the team in Swansea to "escalate" it further. He also assured me he would personally call me back on Monday at 2pm.
I await this with much interest as to wether or not it will really happen.
As you can see this has been a very long process to something that has left me very unhappy and without a phone for a while and on a temporary number untill God knows when. All this while still having to pay for a BT Mobile contract while you fix this problem.

Hi Aidan123,
Welcome to the forum and thanks for your post!
Sorry for the problems you've had getting set up on BT Mobile and getting your number transferred across. You can send over your details and I'll help you with this from here.
Click on my username and under the "about me" section of my profile you'll see the link to get in touch with us.
Cheers,
Robbie
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Similar Messages

I wish to make a complaint re Latest Flash Player Update

The latest Flash Player update installed Chrome on my PC without asking if I wanted it and without my consent. This is illegal in Australia and likely other countries too (eg USA).

Michael,
First, the update I witnessed installed McAfee Security Scan, NOT Google toolbar. But you're absolutely right. Installing it with no "opt out" is far less than what I would call a "good practice". That's the reason I DO update all my software, but I do it "manually". I never suggested "not upgrading" or not updating, but rather recommended what I do myself. I have always had a serious problem with people who tell me to do something they would never consider doing, so I don't make a habit of it myself. Yesterday alone I updated AIR and Flash Player on four systems... manually.
I doubt I'll be able to restore your trust in Adobe. ONLY YOU can do that. As to your complaint, you originally indicated that said behavior was "illegal" and I believe I did a pretty darn good job of explaining why it isn't, because you click the "update" button, regardless of the reason, and your doing so (again, regardless of the reason) implies (if not proves), consent on your part. That's a legal point, even though it doesn't address trust or ethics at all.
When I was at Intuit, we reviewed two separate lawsuits during training on EULA compliance, one was a "Class action" filed by a state Attorney General, alleging that Intuit had installed what amounted to a "rootkit" (Google C-Dilla for more info) on potentially millions of systems without user consent, for the implementation of "anti-piracy" software in TurboTax in 2002. I went to work there in 2003 and I personally issued more than 300 replacement CD-Rs (along with apology letters) that didn't have the C-Dilla on them.
While the court ruled that the software itself caused many problems for the people who were involved in the suit, and that Intuit was liable for damages related to the repair or replacement of affected systems, the ruling magistrate was VERY CLEAR in pointing out that in installing the original software, and "accepting the end user licesne agreement", whether they actually read the whole thing (or any of it at all) beforehand, indicated their consent to install any and all software associated with such agreement. Therefore, the liability was severely limited, and NO puntiive damages could be applied. Several hundred people got free repairs and a few even got new computers, but Intuit made the decision not to use C-Dilla afterward; it was never ordered by the court.
TurboTax is paid software, and Flash Player is free, and C-Dilla was proven to be far more destructive than McAfee, Norton or Google bundled software (it rendered many systems useless), but the principle established by the court was that no one is forced to use TurboTax, and therefore not all of the liability could fall on the developer. Similarly, no one is forced to use Flash Player, or Adobe Reader. That hardly justifies installing third party apps in an update, with no opt out, but it still requires a user initiation to install a "bundled" update, and there ARE options to avoid the bundled software, which are posted in these forums DOZENS of times daily.
As I pointed out, I know of at least one detailed report that was submitted regarding this. It was my intention in reporting it, that someone would make changes that allow users to opt out of unwanted installs when all they're trying to do is update software they see as necessary to get full use and/or enjoyment out of their personal or work computer. Obviously that hasn't happened. I'm not endorsing the practice, or making excuses for it. I already made my position clear on "unwanted" software.
However, I also pointed out that the practice of "bundling software" is industry wide and it ISN'T going to end anytime in the foreseeable future, hence the links I provided and the advice to manually update. Believe me, I fully understand your frustration and I'm on your side. I have to be realistic, though. I have systems with Windows XP, Vista, 7, 8 and 8.1. One of the Win 8 systems is my laptop I use when meeting with clients. I can't afford it to be down because of an anti-virus conflict, and I refuse to use Google Chrome on it because of the massive resource consumption of Google's excuse for a browser. But I've had to make changes in the way I do things to avoid it, because I'm not going to force a company the size of Adobe to change (as my unheeded report has proven).
I'm a freelance web designer, not an employee here. Thanks to the U.S. economy, I have a lot of time to help people out here, so I do. I'm an end user like you, only I have several years of software development and troubleshooting experience. I don't particularly enjoy answering the "why did they install (insert bundled software name here) on my system?" questions. Usually there's no convincing the original poster and subsequent posters that there IS a way around it. Most of them want their computers and ALL software companies to do everything for them, and do it without ever inconveniencing them with knowing it was done, and THEN they complain when something IS installed without their explicit approval. That's a hard case to argue.
Maybe (I'm not holding my breath) enough complaints like yours will eventually persuade Adobe to NOT install bundled apps with updates, and no way to say no to it. Meantime, I do things the long way because I have to, to keep my systems running like I want them

I wish to make a formal complaint about when i called through to your customer support department.

I never make formal complaints but i feel really compelled to do so right now because I was so upset by the service I recieved I wasted 2hours and I even broke out in hives I was so fustrated. It was really annoying when I was speaking to the lady because she kept going away from the conversation after I was answering a question. I would answer her request/question then sit there waiting for her to communicate back and the line was silent after approx a min I would say "hello?" and she then would continue with the conversation. Or the line would go silent for ages and after sitting there I would say "is anyone there?" and she would again continue the conversation. I felt like she was very very distracted as she still didn't seem to understand what i wanted after 24mins!!!! I was thinking maybe she's talking to someone, maybe shes trying to have lunch or maybe she's reading a really good book at the same time??? What every she was doing she wasn't helping me and she wasn't listening to me. My problem was a relatively easy one. I just needed to get past the "Adobe Acrobat Trial" popup as it didn't find my installatiion of my new purchased Adobe Acrobat X Pro.
After listening to your hold music till I wanted to scream I hung up and continued to try and solve the problem myself online. Luckily I found the "Live Chat Help" a customer service officer (I think his name was Punhub- something like that) assisted me with professionalism and quickly. He made me feel maybe it will be ok to continue to purchase & use Adobe products, as after speaking to the girl on the phone I wanted to never use any Adobe products ever again.
This ended up to be a 3 hour ordeal instead of a 7 minute product installation and a 10min max customer support assistance (even though of course it would have been better if I didn't need to use customer support and my installation to have worked right, but i understand sometimes things happen).
I just want the customer service offices that are on the phone to pay attention to us (their customers) and actually listen/understand our problem, instead of taking a nap during the process.
Sincerely, your customer
Kristal Johnson

An added comment to extend graffiti's info a bit, your experience is similar to how many of us ended up here looking for answers. In that sense, why not ask your question here and see if you get an answer. The response time will not be immediate, but it is often more directed to your need from other users that have either experience the problem or have seen the problem from someone else. The long term knowledge here is rather large as a result and often is more than calling Adobe. Of course, there are some questions we would still refer you to Adobe for an answer since they are not related to using the product.
Welcome to the world of other users.

4S Wifi dropped out. How can I make a complaint?

I've had my iPhone 4S just over a year and its dropped out of wifi (typical..?!) I done some research and reset my network settings, which did temporarily solve the problem (for 1 day!?!?!) but now it has dropped out again and resetting it doesn't solve the issue. I use my phone all day every day as part of my job and not having a wifi connection is eating into my data allowance therefore costing me more money each month!!
The amount that the phone is worth and after paying £40 a month for my contract I am utterly disgusted that there is no solution to this. It would appear that apple are more than aware of the common fault with the 4s but aren't willing to recall or sort the issue out. I love my iPhone and am shocked at the poor customer service and product standard that is on offer. I would grin and bear it but I can't upgrade my phone until 1st July 2014 (yes my phone is ONLY 1 month out of the warranty!!!!) and to be honest I wouldn't like to trust another 4s!!
How can I make a complaint and has anyone else been struggling with this too???!!

Take the device to an Apple Store and pay for the out-of-warranty replacement fee which is $199 usd, not quite sure the price in your currency. Maybe you should have also purchase an applecare plan, how many other cell phone companies give you a 1 year hardware warranty for free? I for one cant think of any, just because it failed a month after you warranty was over has no relevance to anything. And yes you can make a complaint if you really wish too, but if you take a step back and thing about things you will realize that a mobile device working perfectly for over a year in this age of obseletism really isnt that bad. Heres your link
www.apple.com/feedback/

I'm having a very difficult time trying to reach Apple Customer Service to make a complaint. Who knows who I can contact to get a straight forward response?

About once or twice every other week, I have to restore my iPhone becaues iTunes cannot "read" the content on my iPhone. I've called Apple, only to be directed to the Genius Bar who told me basically he didn't know what was wrong but he still gave me some tips about fixing it.
None of them worked.
Now here I am, losing pictures and wasting time because I have to back up my iPhone every day and hope that it will at least connect and then restore it when it doesn't connect.
The fact that Apple makes it so hard to make a complaint or talk to someone directly really offends and angers me as a customer. I have been using Apple products since I was 11 years old (bought myself the first Shuffle) and was very excited to finally get an iPhone. I've had it for two months and I have literally never hated a phone as much as I hate this one because of the constant time wasted just so I can use it.
Now, the problem is getting worse as I have to restart my computer a few times before iTunes will finally restore the iPhone.
There's nothing that can be done to get my time back and I understand that, I just want to talk to someone about how disappointed I am in Apple because of their incredible lack of customer service and that I will not be patronizing Apple again and I will tell my friends of my horror story with Apple and tell them not to purchase any sort of product from them.
Help with getting my iTunes to read my phone would be appreciated. I use a legally purchased version of Windows 7 on a PC.

Hello justvzzz-
I’m sorry to hear that your recent experiences with Best Buy have not lived up to your expectations. I’m also sorry to hear that your order for these gift cards was cancelled.
Our Price Match Guarantee here should be easy to benefit from, assuming that the price match is allowed under the terms and conditions of the guarantee. Certainly the service that you receive when contacting us, whether by phone, email or through the forums is important to us and it sounds like at least through the phone, we could have done better. If you run into future concerns around our price matching policy, please feel free to post here on the forums and we’d be happy to assist if possible with the issue.
I appreciate you taking the time to provide us this feedback and I will definitely document it for our upper management’s review.
Thanks for posting!

Contract mis-sold. Terrible customer service from a supervisor-no clear way to make a complaint

After being a good customer for a year and a Verizon Wireless customer for 5 years, numerous issues with Verizon Fios have surfaced.
1) Representative totally mis-informed about the contract
When I took out a contract with Verizon FIos a year ago, I had not wanted to have a contract because they only option available was for 2 years and I knew that the lease for my apartment was only for 1 year and in all likliehood I would be moving. I was told by the representative that there would be no problem if I took out a 2 year contract because I could simply transfer the existing contract to wherever I moved with no issue.
Fastforward a year and I'm moving, call Verizon to make the transfer and i"m told, that actually i'm effectively cancelling my existing contract and re-starting as a new customer. This means that my bundle has gone up $10 a month and I would have to start another 2 year contract.This completely contradicts what I was told a year ago. I would never have taken out the 2 year contract if I had known this.
2) Terrible customer service from someone who is a supervisor
This morning I spoke to a representative and after she said she couldnt address my concerns about being mis-sold the contract, I asked to speak with a supervisor. How he handled the call was incredibly unhelpful and rude - I dont understand how someone at a supervisor level can have that kind of attitude. First he tried to indicate that it was my fault for not being clear with the representative last year (before he knew the full facts), he did not take show any recognition that being mis-informed about a contract is a significant issue. When I asked him how to make a complaint he told me to go to verizon.com/contact. I did this while I was on the phone with him and told him that there was no clear way to make a complaint, I was told "I am a supervisor, I cant sit here on the phone with you and take you through it step by step" - I was not asking for step by step help, I assumed that as a supervisor he would know which wa the right section to click on. He then basically made it sound like I was an idiot and I was told that every other customer seems to find it intuitive (which judging by other comments on this forum about the contact piece of the site is not actually true).
3) Impossible to file an official complaint through normal channels
There is no email address to which you can send a complaint (according to the team on the phone). On the verizon.com/contact page, there is no option for making a complaint. When you type in a question about making a complaint nothing comes up. This seems ridiculous and makes it seem like Verizon is not interested in hearing customers feedback.

Hi customer11201,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

How to make a complaint about in store Apple customer service on iphone4S ?

Hi all,
I'd like to know about how to make a complaint about a very unpleasant service experience and I'd also like to share this story with you to see whether you guys have any comments (good/bad all welcomed!).
I booked a genius bar service to see the technical consultant at 1:00 pm yesterday. I came at around 1:15 pm and I was told by the order person (i.e. the person who holds a list of bookings on an ipad and instructs customers to queue) that I had to book another service time (i.e. next week).Our conversation was not pleasant and is (roughly) the following one.
Order person: You missed your appointment so book another one and come next week.
Me: I had my work and that is why I am late.
Order person: Sorry you need to book another one.
Me: No other alternative? I took a bus and came all the way here.
Order person: Or you can try Bondi.
Me: ............No other alternative?
Order person: Or you can wait for half an hour to one hour. You have seen how many people there are here.
Me: All right. I understand so can I ask you some technical questions?
Order person: You need to make a booking and talk to a genius service person.
Me: I just want to know given the issue I have if I can make a replacement.
Order person: What is your problem?
Me: I bought this iphone here in Sydney and gave it to someone who lives overseas as a gift. When he made a call he frequently could not hear anything from the other end. I bought two iphones, one black and one white. (I showed him my reciept.) The white one works but the black one doesn't.
Order person: Did you restore it?
Me: Yes and I brought it here. (I showed him the iphone.)
Order person: You do not have a micro-SIM card in the phone?
Me: No because I do not use an iphone.
Order person: If you do not have a SIM card then how can we assess it?
Me: So you need a SIM card?
Order person: Yes.
Me: I came here three times and different people told me different things. The first two times both the came-up people said just take your phone and we can offer you a replacement. So I think this is how it should be.
Order person: Well, I'm sorry!!! Now you know you need to have your micro-SIM card.
Me: Can I see your manager? I want to know exactly what I need to do.
Order person: I am the manager at the moment.
Me: So that is all I need to bring? Iphone and its SIM card.
Order person: Yes.
Me: OK.
Order person and his colleague had an unpleasant laugh after I turned.
There are a few things I want to make a complaint on and I'd like to see you guys' opinions on this.
The order person's attitude was not very acceptable. I understand he is an expert in this area but I believe there are non-expert customers like me who takes time to understand. Some of his words and his laugh made me very uncomfortable.
Even I have come three times I am still confused about what I need to bring to see the genius service person. I can bring an iphone but I do not have an Australian micro-SIM card (since this iphone is a gift to other people who lives overseas).
Thanks for reading all this! Any comments or suggestions are more than welcomed, both good and bad!
Please let me know if you know a proper place where I can make a complaint!
Thanks!!!

Thanks for your response and yes, I haven't thought about the warranty being not international.
Having said this, using all the modern technology of identifying and tracking my device to e.g. figur out the warranty status, I find it not satisfactory. People like in my case relocate from time to time and Apple as an international company with employees world-wide should know better I think and I expect a more customer oriented problem solving attitude and -if you want to make a difference - it sure is possible.
Yes, I know the cue information from Manhattan, but in Hamburg you get other educational information on them.
For me there is a gap between the glamourous coolness, hand-shaking and introducing oneself on one hand and the unsatisfactory problem solution from the customer's perspective. As such I am already annoyed/frustrated when my device is not working as it is supposed to. Getting just process-required and not flexible responses does not help.
And no, I don't feel well, if I have an appointment scheduled for 10 minutes, invest already hours to make it happen and stay for much longer.
What annoys me is that I get the impression despite the fact that as an 'already educated customer' I do a lot myself in figuring out what to do best and be considerate and I am still confronted with an attitude as if I don't 'function good enough' as customer and should know this and that and better. This *****.

My iMac came with mountain Lion preinstalled. I wish to make a Bootable USB Disk. I find that I am not allowed to d/load Mountain Lion from the App Store. I wish to make a purchase. Why can't I?

My iMac came with Mountain Lion preinstalled. I wish to make a Bootable USB Disk.
I find that I am not allowed to d/load Mountain Lion from the App Store.
I wish to make a purchase. Why can't I?
Ezra

All he needs is the recovery disc assistant. It's a free download.
OS X: About Recovery Disk Assistant
http://support.apple.com/kb/ht4848

Question is simple. what do i do if i wish to make payment for adobe photoshop cc and my country is not even listed in the dropdown, my country is gibraltar [europe] ??

question is simple. what do i do if i wish to make payment for adobe photoshop cc and my country is not even listed in the dropdown, my country is gibraltar [europe] ??

this comes out:
Bad Gateway
The proxy server received an invalid response from an upstream server.

How the **** do you actually email apple to make a complaint

how the **** do you make a complaint to apple with regards to the fact they can offer free games to children but make it very easy and appealing to children to spend money they cannot and should not be spending

For more information on the available restrictions, see:
http://support.apple.com/kb/HT4213
I think that if you read up on them, you'll see that Apple has indeed addressed this issue and that all you need to do is configure your iPod appropriately.
Regards.

I wish iCould make iCloud work?!?!

I cannot for the life of me get my Upload Folder on my Windows 7 64 Bit machine to work predictably.
I installed the iCloud Content Manager and have it up and running. I've placed various photos into the Upload folder but have only had very limited success with them being sent to my iOS devices (iPhone and iPad).
I did drag some older photos taken before I had iCloud from my USB attached iPhone into the folder and they did make it to my iPad's Photostream- but, they were cropped in the process and white borders were added to the sides of the otherwise perfect iPhone taken images.
I've also dragged other image files take from my Nikon D90, along with others from the iPhone into the Upload folder and they just sit there and do nothing.
After reading some suggestions on this forum, I changed the icloud.exe settings to "run as administrator" but that doesn't seem to have resolved the non-push issue. Photos still seem landlocked on my PC.
Has anyone found a solution to this problem? The iCloud manager doesn't seem to want to work as smoothly as Apple seems to suggest.
I wish iCould make iCloud work!!!!

I have same issues and I am still with Snow Leopard.. I am terrified to switch to Lion or Mountain Lion due to the fact I will lose all my Word documents I have created for many years. I have been with apple since the 80's I worked for them when the mouse was developed... It has far surpassed me I can't keep up anymore. icloud will not work with snow leopard and my iphone has icloud. my software won't keep up with any changes either, nor my printer. Everytime I let the computer add new updates something else goes haywire. My apple id, my passwords etc. I'm on fixed income and can't afford to keep up, does this mean I will lose all my pictures, documents, and sooooo many other items I have created over the years. I miss the good old fashion put a picture in a scrapbook to keep it. Now I have to save and print out everything I create in a document or risk losing it. I will become a hoarder of paperwork in order to save all my documents and writings that I have done and collected over the years.... Does anyone out there have a suggestion or solutions for good old me.... What good does it do to put things on a disc if you are unable to open them because your software can't read them anymore. PLEASE someone help me.....

I have an iPad 2 which I wish to make compatible with MacBook or iMac. (details inside)

Hello. I got an iPad 2 off eBay, which I wish to make sync with either the iMac or MacBook I own. Questions:
1) Is this possible?
2) What is the easiest way?
    a) New OSes for the MacBook or the iMac?
    b) downgrade the iOS?
    c) something else?
Details:
_iPad_
    iPad 2
    capacity: 57.9FB
    Version: 7.0.3. (11B511)
    Model: MC916LL/A Tablet (64GB, Wifi, Black) 2nd Generation
_MacBook_
Model Name:    MacBook
Model Identifier:    MacBook1,1
Processor Name:    Intel Core Duo
Processor Speed:    2 GHz
Number Of Processors:    1
Total Number Of Cores:    2
L2 Cache:    2 MB
Memory:    2 GB
Bus Speed:    667 MHz
Boot ROM Version:    MB11.0061.B03
System Software Overview:
System Version:    Mac OS X 10.5.8 (9L31a)
Kernel Version:    Darwin 9.8.0
_iMac_
Hardware Overview:
Model Name:    iMac
Model Identifier:    iMac5,1
Processor Name:    Intel Core 2 Duo
Processor Speed:    2 GHz
Number Of Processors:    1
Total Number Of Cores:    2
L2 Cache (per processor):    4 MB
Memory:    2 GB
Bus Speed:    667 MHz
Boot ROM Version:    IM51.0090.B09
SMC Version:    1.8f2
System Version:    Mac OS X 10.4.11 (8S2167)
Kernel Version:    Darwin 8.11.1

Hi,
Syncing should occur as soon as you plug in the iPad to any of those and opening iTunes. No new operating system is required for either side, although if there is an update (e.g. iOS 7, OS X Mavericks) I would recommend downloading it to easy the experience.
Hope this helps and Happy Holidays!
P.S. You didn't need all the details of your devices in the question!
EDIT: Also, the latest version of iTunes is necessary too.

My iphone has been lost in spain what can I do besides make a complaint to the police and lock it with the located iphone ?

my iphone has been lost in spain what can I do besides make a complaint to the police and lock it with the located iphone ?

The only way to locate/disable/erase any lost/stolen iPhone/iPod Touch is through Find My Phone or a similar app. However, this requires that Find My Phone be setup/activated, on your phone, before it was lost/stolen. You would then login at iCloud.com & try to locate it. This requires the phone be turned on & have an Internet connection. There is no other way to locate a lost/stolen iPhone. Apple can't/won't help you, nor will your carrier. Report the loss to the Police, your carrier & Insurance company. Change all of your passwords.
If your carrier offers Blacklisting & they Blacklist the phone, it will be unusable as a phone.
If locked with a passcode, all a thief or whoever finds it has to do is force the phone into recovery mode & restore it. While this deletes all data on the phone, it also removes the passcode so the phone can then be used as a phone or touch.

Anybody knows some apple email address to make a complaint?

I want to make a complaint about a reseller here in Buenos Aires Argentina, anybody knows some email address to contact apple?
thanks a lot,

All of Apple's Latin America contact info is here:
http://www.apple.com/la/contact/
This is just a user to user forum. So that's probably the best you can get. If there is no e-mail you can submit an inquiry, you can try:
http://www.apple.com/contact/feedback.html
Good luck!

HT5312 ive forgotten my security questions, i wish to make a purchase on the apple store

ive forgotten my security questions , i wish to make an purchase on the Apple store , any idea how to get these ?

Alternatives for Help Resetting Security Questions and/or Rescue Mail
     1. If you have a valid rescue email address, then use this procedure:
         Rescue email address and how to reset Apple ID security questions.
     2. Fill out and submit this form. Select the topic, Account Security. You must
         have a Rescue Email to use this option.
     3. This is the only option if you do not already have a valid Rescue Email.
         These are telephone numbers for contacting Apple Support in your country.
         Apple ID- Contacting Apple for help with Apple ID account security. Select
         the appropriate country and call. Ask to speak to the Account Security Team.
Note: If you have already forgotten your security questions, then you cannot
         set up a rescue email address in order to reset them. You must set up
         the rescue email address beforehand.
Your Apple ID: Manage My Apple ID.
                         Apple ID- All about Apple ID security questions.

I wish to make a complaint.

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