I would be laughing if it wasn't so inconvenient

So my go live date was 8th July, by late on 9th July I'm still not connected and have recieved no communication as to what has happened.  I ring to find out what is going on and reach an Indian call centre - they inform me that an engineer is required to come out and connect a phone line to my property,  ironically the same phone line I am ringing them on!
Losing faith with my "prospective" new providor I request that they cancel the line/broadband take over.  I'm put through to another department, "yes that's fine Sir, we will send a prepaid envelope to return your home-hub".
Imagine my suprise when 2 days later my line is taken over by BT, against my wishes after being assured the change had been cancelled.  Once again ring to RE-cancel my order. I am informed that I won't be held to contract as I had cancelled before the line change.  "yes that's fine Sir, we will send a prepaid envelope to return your home-hub".  So now I have to wait for my previous service providor to request to retake the line over, AGAIN.
Imagine my suprise when 2 days later I recieve a bill for the service I had requested cancelled 4 days earlier, while I acknowledge that I should pay for any usage in the meantime,  so I ring to RE-RE-cancel my order and apparently I'm still in an 18month contract once again assured that I won't be held to it,  fingers crossed third time's a charm,  "yes that's fine Sir, we will send a prepaid envelope to return your home-hub".
As it turns out the phone number I was transfering accross is NOT the phone number of my property.  I've got someone else's phone number attached to the phone in my house, and the phone number I transfered is attached to my account.  So someone else is paying the bill for the phone in my property, and presumably I'm paying the bill for someone else's phone.
I had a phone call from the "lady whose phone number I have's" mother to check how I was today, which while it's nice to have people who care, she may of prfered to speak to a member of her own family.
Just on a side note, my broadband speed has quartered (from 2.6 to 0.7) and I thought my previous(current) ISP was slow.
All in all not the most impressive display from the Britain's biggest communications company.
Hoping it will all be sorted this time
Nev

Hi
I am sorry to see you are having problems
I suggest you contact the forum mods they should be able to get this problem sorted for you this is a link to them http://bt.custhelp.com/app/contact_email/c/4951
They normally reply by email or phone directly to you within 3/5  working days they will take personal ownership of your problem until resolved and will keep you informed of progress
They are a UK based BT specialist team who have a good record at getting problems solved
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

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    Hello,
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    Rob Beene, MSFT

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    Hello User909807,
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    Alex|Social Media Specialist | Best Buy® Corporate
     Private Message

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    With regard to FT and iMessage... Have a look Here-
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