IBooks pre-purchase don't work

I pre-purchased Guild Wars 2 Sea of Sorrows, and this morning I recieved an email that my pre-purchase was ready for download. The email provided a link to download my pre-purchase". I clicked the link. It opens up my iBooks app, purchased books screen  and...nothing. I've tried closing all apps on my phone. Reclicking the link, which gives me the same results. I have tried going to the iBooks store and finding the book I pre-purchased, but it is only listed as a new purchase, meaning I can only buy it again. I click the price button just to see if it maybe will change to, "Oh, you've already bought this, so you can just download it.", but no. I've also ensured that ALL settings in iBooks are turned ON. Everything is up to date. Why is this so complicated/doesn't work? Why do I have to pay $20 dollars for technical support when the $200 device I purchased isn't functioning correctly?

Have you selected / ticked the box in the Inspector.... " Maximise on Tap or Click" ( last icon on right)  ??

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