If I have my iPhone 5 replaced at a Apple Store, can I have the colour of the device changed?

My iPhone 5 is faulty as its battery is overheating. I was thinking about taking the phone to an Apple Store for a replacement. Will I get to choose the colour of the phone or will I recieve the same colour?

It might help to think of the Apple Store Genius Bar in the same way that you would think of an auto mechanic's service bay.  Imagine that you have towed in a disabled car to have it fixed.  When the repair is done, the mechanic hands you the keys to a different model with a different engine and different option package.  Great deal right?  As I'm sure you can imagine, real life does not work this way. 
You will only drive out with the same model that you towed in.  If you want a different model, your solution is not in the service department, but on the sales floor.  The Apple store is no different.

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