If I walked into my local Mac Store today.......

would the MacBook I buy be plagued with random shutdowns, or have those all worked their way through the channel?
And if I voice my concerns to the sales staff, are they empowered to make sure I get a good machine, or will they just give me whatever is in stock, pat me on the head and send me on my way?
TIA for any advice on this....
Dell DImension Windows XP

" Why shouldn't I wait until the RSD problem is cleared?'
Honestly you can read or garner all the info you want (from Geniuses too) about buying after X week will guarantee no RSD but until Apple officially comes out and says there's a problem, they've identified it and they've fixed it your pretty much up to luck. People have been saying this since they've come out and with each passing week one of these "new build week" MacBooks suffers RSD. Or someone gets one back from repair and it happens again.
Personally I have had mine since 5/22 and haven't suffered an RSD at all. Most people haven't. Your right to research your purchase (I wish more people would) but your going to get mostly a slanted view of any problems visiting a site where people come when they have them. Maybe go back to the Apple Store and ask around to the customers there. See if anyone has one and can tell you about it. Or a cafe or something where notebooks hang out
"Less thank you to those posters (such as the note to which this is attached) who would rather sneer than be helpful."
I must've missed something. Everyone seemed to be answering your question fairly well.

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I preordered the iPhone 6. Can I bring it into my local Verizon store for activation?

I preordered the iPhone 6. Can I bring it into my local verizon store for activation?

adrianC,
Thanks for clearing up these questions before hand. You just need to ship your device back within 14 days;
"Edge Up online or by calling Customer Service orders, customer must ship their original Verizon Edge device back within 14 days of receipt of the Edge Up replacement, following the instructions received and, utilizing the shipping label provided by VZW when they complete the Edge Up process with the shipment"
This should answer it for you! Let us know if you need anything else.
TrevorC_VZW
Follow us on Twitter @VZWSupport

Local Mac Store visit - very disapointed with Final Cut...test!

Was at the Apple store this eve doing a little test...
Very dissapointed....
I dropped in a 18 second 1.5MB quicktime file and it would not play on the canvas, very disapointing. As a recent swithcher trying out all different machines, I was surprised it would not play.
Then, I came home and loaded up FCP 5.1.1 on my iMAC, exported a 3 second file, re-imported, added one FX and got the dropped frame rate. Surely since these are faster in some respects than the G5, I am having trouble adjusting.
As a Vegas user, as well as tester, you could apply transitions on the fly and see how they worked or not, in FCP, it would not play one FX without an error.
What is the bottle neck?

I haven't tried doing what you did, but I notice that the Macs in the stores are setup to reject any changes to their software or contents. There are two layers of protection, and it appears to work very well. Anything added seems to just disappear within about a minute, or perhaps it's that one change disappears before a second can be completed, at least that's the way it appears to me.
I'd suggest getting someone at the store, perhaps the manager or assistant mgr to go over the machines' capabilities with you. I'd like to think they have some level of access. And you don't have to worry about getting a hard sell sales pitch from Apple employees, as they aren't trained that way.

I took my IPod into the Mac store today and he did not give me the correct information. I have No IPod icon on my bar to Sync or Exit.o

I want to know how to get an IPod icon on my menu bar so I can Sync or cleanly exit.

Hi roblesb,
Thanks for visiting Apple Support Communities.
I'm sorry to hear that you did not receive the information you needed at the store.
It sounds like you are trying to sync your iPod using a computer. If so, this article shows how to locate the iPod icon in all iTunes versions:
Locate and view your connected iPhone, iPad or iPod touch in iTunes
If you need to download the latest version of iTunes for your computer, you can find it here:
Apple - iTunes - Download iTunes Now
All the best,
Jeremy

HT1349 Can I make an appointment at my local MAC store for tomorrow?

I'm trying to schedule an one on one appointment for tomorrow???

Assuming you mean the Genius bar, try http://www.apple.com/retail/geniusbar/

So I went to my local Apple store today......

I am interested in a 20" Imac, but slightly concerned about the display issues that are well known throughout the forum here. I asked 4 or 5 of the Apple employees to show me the 20" models that may have some of the gradient issue, they people that I talked to said that they have never heard of this problem before. What gives? Any ideas how I can see this issue. I just want to know if it is going to bother me or not, Planned use will be basic photos, internet, and possibly making a .mac website. Any thoughts would be great.
Thanks

Just try opening two finder windows. Move the gray bar of one to the top of the screen and the gray bar of the other to the very bottom of the screen, and you'll notice that the top one is a dark gray and the bottom one is a very light gray. You can do the same thing with the 24" iMac, only move them to the far left and far right of the screen, and you'll notice that the one on the far right is much lighter than the one on the far left.
As for the Apple geniuses never hearing about the gradient issue, no comment.

Continuing Kernal Panic, Mac Store Clueless

I brought my 1.25 Dual G4 (MMD) to the local Mac Store because it had started having repeating Kernal Panics. The machine would run for 1-2 hours and then Kernal Panic. At times, the machine would even Kernal Panic at start up. I even tried starting off the 10.3.9 disk and it Kernal Panic'ed. In short order, I had no access to my machine, or even any way to save my info off my drives.
I am the guy that other people bring thier Mac to when it's broken. I have every program/tool needed to work on a mac. So if I couldn't find the issue, I surmized no one else could, and I may have been right.
I brought my G4 to the Mac Store. They were able to repeat the Kernal Panic, and were unable to get my machine up, even trying to fire it up off of an external HD. The Mac store changed my CPU ( $600.00+ due to my applecare expiring). That didn't do it. I took it home and it did start up, so I backed up onto a Firewire drive - BUT, one hour after backing up - KERNAL PANIC!
Mac Store Trip #2, they replaced my mother board (Logic board for mac users) and my processor again (free). 1 hour later KERNAL PANIC!!
Mac Store Trip #3 - they claim the figured out that a 3rd party HD I installed was causing the Kernal Panic. I took out the hardrive, bought a brand new one, reinstalled everything, 1 hour after I finished installing 10.4.7 BOOM KERNAL PANIC!
The apple store was clueless the whole time, and did about $2000.00 worth of repairs and labor for about 6 days costing me $600.00 and gas money. I really don't care, as long as my box works.
I have found that my fan doesn't seem to "speed up" anymore as it once did, and the inside of the box seems unusally hot. I just intalled 2 extra fans, and 2 hours later KERNAL PANIC.
I know the issue is not the HD. I know the issue isn't the video/3D card (I have 2 cards, and swaping them, both occur).
I have a 2096 SCSI card from adaptec with the driver installed that I have used for 3 years...dunno if it can be that.
I have a Aurora Fuse Igniter video card, with currently no driver installed. I'm gonna take that out, but that has been in the machine for 3 years as well, with no issues.
I can guess that MAYBE one of my ram chips has gone bad. I will try taking out all but the original ram and running the machine.
Any other ideas? Anytime the processor has to work hard for about an hour, the machine Kernal Panics. I have to admit, at least now it starts up - whereas before it wasn't even doing that - so the Mac Store did do something. Now the symtoms have just changed.
I am considering installing a 3rd fan that is attached to the HD case and pointed on a slight angle into the giant heat sink of the processor. The heat sink is right next to the HD, and seems to get unusally hot.
I have Geforc4MX card currently installed, and I own a 9800Radion Pro.
This box was my workhorse. I have owned about 9 macs, and I have never had real issues like this. Ususally my HD's would just die. I cannot figure out what the heck is wrong with it, despite 10 years of fixing my macs, friends macs, and family's macs.
The Kernal panic messages weren't even being saved, thats how bad the panic was. The few times I saw it, it said "CPU 01" but since the CPU has been changed twice now, I assume its not that.
Any suggestions would be helpful.

This may or may not help. I have experienced kernel panics periodically, daily, since I bought my 1.42 dual. I usually know how to fix things, but i am not certified. I understand heat, so I run a large fan- a real ordinary box fan- right next to my computer blowing past it. This does not strain the internal power supply further. i have the box maxed, two optical drives, 128 radeon 9800 card, 4 drives, no pci fans internally, unless you count the onboard video card fan. I don't leave my firewire drives attached- just on and off for transfers- and I was determined this week to get the problem (of 2 years plus, now), solved. I have been kernel panic free for slightly over a day, so I don't know if this is appropriate yet, but it seems that my original 1 GB of ram from the apple build was the problem. I did notice that those sticks were much hotter than my additional ramjet sticks this last week when I went to unseat and reseat them, so I just took them out as a test. I think formerly I just removed my additional ram as a test. I am looking around at the sticks to try and figure out if one duo was ecc and one was not.... but as I understand it, all that would do would be to remove the ecc function on the duo that was ecc... I do not remember buying non-ecc ram. If my machine continues to be stable, I intend to just buy a little more ram identical to the sticks that are working now. I've lost work and had continual challenges because of this problem, and it does not seem to be because of the ram I added, at all, but the ram from apple that I started off with. I have had this problem since the day i turned on the machine, I have read about so many other people suffering with it, and heat and firewire disks and power supply were the culprits always suggested to me. Does anyone have a site to suggest that helps one identify ram sticks with an image? Has anyone ever seen information from Apple that admits to this problem in these machines? They weren't continued that long with the move to the G5.

Cancelled pre-order and walked into AT&T and got phone

Today, I cancelled my pre-order for my iPhone 4s 64gb AT&T black model. I was then able to walk into an AT&T store and pick up the exact same model (5 days after the original shipment).
The number one reason is because I do believe there is a lack of communication and openness about what is going. I'm an silver reward member and spend a lot of money with best buy but stuff like this makes me want to reconsider where I send my money.
IMHO, what I think happened is that they had a glitch or something on the 64gb model sku and didn't properly get their order in with Apple. Which is why they didn't receive ANY. It doesn't make any sense that AT&T has a surplus of the model and Best Buy had NONE in the exact same city.
Based upon that, I think they are now going to have to wait for the "second round" of phone shipments and my guess that is 4-6 weeks out.
I also don't buy they don't know when they will get them. Actually, they do know (or can find out). They can call Apple up and say when is my next shipment supposed to be in (just like I'm asking best buy). Apple (or whoever is the ultimate supplier) would have to be able to supply Best Buy with the info they need to inform their customers. That's why I think it's the more likely case that they screwed up their order with Apple on the 64gb models and didn't get it in properly (or on time). Or worse yet, they aren't actively calling Apple up and asking for shipment dates and order dates.

We are picking ours up from Apple today. Ours were the 16g white and 32g black, #1 and #2 preorders for Verizon phones. They supposedly got a shipment yesterday but we didn't get an email once they were scanned. They are not that rare. My guess is they didn't get any for Verizon (just like Sprint).
I agree with the lack of communication. I'd wait it our if they told the truth and even through in an extra set of earbuds or something. Geez, we're silver members too (my husband wanted to get teh points from this sale). Oh well, ,hopefully they will learn from this experience.

Servicing at the local Apple Store

Can I take my laptop, that I bought online into the local Apple store to diagnose some issues? Will they take care of it just like calling Tech Support?
I would feel better if I could show them in person what is going on with my MBP.

They can certainly try to help you out. They have tech support people there (they're called genius's). However, they cannot do anything there in terms of hardware that requires dissasembly of your machine (just about everything except add/remove ram). That said, they can help you diagnose the issues, and if need be even send your machine off to apple right then and there.

I have a mid 2010 macbook pro 15" and recently it started crashing so I took it to my local Apple store to have it looked into and they told me its a graphics card issue requiring the replacement of the logic board at a cost to me of $340.

I took my laptop to my local Apple store to have the problem diagnosed and they told me the problem lies in the grpahics card which will require the replacement of the entire logic board at a cost to me of $340.
after that I did some research on the topic and found that this was a massive problem on this model of macbook pro and Apple never issued a recall to fix the issue, are there any class action suits in this category currently underway? if so how can I join?

I also have a mid-2010 Macbook Pro 15". Also, I had paid $100 for Apple Developer account and I can't even use Xcode or Unity3D to work on my game because the moment I write a line of code, my computer crashes. Scratch that, I used to have an Apple Developer account (I let it expire a couple of weeks ago). It hasn't been of much use since my Macbook Pro crashes 15 times a day.\
A month after buying a mid-2010 Macbook Pro 15" directly from Apple, it began to crash. At first, I assumed it was my fault as I had been messing around with Bootcamp and doing other heavy stuff, but I quickly learned it would randomly decide to shutdown regardless of the task at hand. I was very busy at the time. I was a fledgling teacher in France, and I hardly had any time, or money, to put toward a 84 euro train ticket to Paris. Also, OS X updates were around the corner (Lion, Mountain Lion), so I held out, hoping the issue would be resolved with the updates.
During my investigation of the issue, I did find the TS4088 article. It recommended I install some updates, and then it described a problem that seemed similar to my own, but the order in which the problems occured, as described in the TS4088 article, did not follow the same pattern that my computer had been experiencing–there was no gray or black screen after the restart warning message when my mac crashed. The first time I found TS4088 on Apple's Support page (at a time when their product recalls were easier to locate before they redesigned their website), it was a couple of months after I had bought the computer. I reasoned that my Macbook Pro must not be suffering from the same issues as I had never seen the video freeze or go black before seeing a restart message. The restart warning message is the last thing I saw, no loss of video or black(or gray) screen afterwards. My computer would simply start to boot up again.
About two years after buying the computer, and suffering from about 3 GPU panics a day, I searched for the TS4088 article again, wondering if I had misread it, and that maybe the issues described in the article were the same issues I was experiencing. This time I could not find the TS4088 article on Apple's Website. I searched over and over again, but it was nowhere to be found. I assumed that issue had been resolved and the article removed. Now after three years of using a faulty, unreliable computer, I was feeling like a schmuck. I searched again on Apple's website to find the TS4088 article, or any new ones that outlined my very apparent GPU issues, but I had no luck. I circled Apple's website over and over and could not find that article. It was only through a link other frustrated mid-2010 Macbook Pro owners had posted on some other website that I found the link to TS4088, also learning that the forum's users were experiencing my same problems.
Based on the language Apple used to describe the problem, I did not reason that I was suffering the same issue. Here's what happens when my computer crashes:
     • The computer seems to shut down. The display turns off, the fans stop spinning
     • The message "Your computer was restarted because of a problem . . . Press any key to restart" is displayed.
     • I press any key, the computer restarts, I wait for next crash to interrupt my work
Excerpt from TS4088
"Symptoms
Apple has determined that a small number of MacBook Pro (15-inch, Mid 2010) computers may intermittently freeze or stop displaying video on the built-in display or on an external display connected to the MacBook Pro. In this situation, you may also see a restart warning message before the video is lost or the display turns black or gray."
My computer never displays a restart message before the video is lost or display turns black. My Macbook Pro mid 2010 loses the picture on the display, and less than a second after that is the restart warning displayed. The video would never freeze or stop playing, rather the whole computer just dumped all of its processes and displayed a warning message asking me to press any key to restart.
My issues with this problem are the following:
•The problems described in TS4088 do not accurately reflect what users are experiencing. TS4088 is misleading in this respect.
•The article TS4088 was not easy to find on Apple's website. It seemed to have moved to an obscure, impossible-to-find location that could only be found thanks to the great number of other Mac users who are experiencing the same problem.
This issue hasn't been managed dutifully. I'm annoyed to have sunk money into a developer account. I'm annoyed that I sunk money into an expensive product that does not work. I'm annoyed that the description of the issue afflicting mid 2010 Macbook Pros was inaccurately and misleadingly described and that links to the TS4088 article disappeared from Apple's website when I could have truly benefitted from them. I am especially annoyed that my life in graphic design, web development, and iOS development has stagnated for several months as my computer crashes some 15 times a day. I am, however, pleased with the speed at which a Mac can boot up.

Stamping my iPad when I walk into the store

Hello,
I stopped by the store in Union City, CA on Oct 30, 2014 around 4:30pm trying to get 200 shopkicks, but there was no point popped up for my phone. I installed the shopkick app on my iPad with the Otterbox case to see if it worked. I walked out of the store and walked in the store holding my iPad. When I walked back in, the staff at the store asked me to give the iPad for him to stamp. I asked why he needed to stamp my personal iPad, he said because I walked it with it. I told him I would go out of the store now. When I went out, I asked him his name and he told me Jose. I checked his name tag and it said Chris. When I asked him why it was different, he dared me to make a complaint, so here it is.
Does Best Buy like to stamp personal items when customers walk in? What if I walk in with a smartwatch, headset. The glue will create crease on the item and it can cause cosmetic wears if it is too sticky to clean gently.
Also, the shopkick probems seem to persist many times now. I haven't got any shopkick at the Emeryville store, and now this store.

Good afternoon dragonkid,
I hope you are having pleasant Sunday.
You probably paid quite a bit of money for your iPad, so I can understand asking why we would want to put a sticker on it. As harryhoudini66 alluded to, a Loss Prevention associate will put a sticker on just about any electronic device, outside of a mobile phone, that a customer brings into a Best Buy store. That is done in-order to determine if a product leaving the store was paid for or not, and while it is a sticker, we try to ensure it will not harm a product and in most situations we will put them on the back.
As far as your Shopkick account, a potential reason why a walk-in kick has not been available is because you have met your walk-in limit for Best Buy. Shopkick will take into consideration the number of kicks you have received from Best Buy walk-ins over the past 30 days when deciding if additional walk-ins will be available. You should see a number listed in the Best Buy information page of the Shopkick app if any walk-ins are available.
How Do I Use Shopkick at Best Buy?
Thank you for reaching out to us on the forum!
Derek|Social Media Specialist | Best Buy® Corporate
Private Message

I am considering purchasing a new Mac desktop. I have, at present, a Liteon 851S ext CD/DVD write and a Maxtor 3200 USB ext hard drive. Will these work with a Mac desktop? My local Apple store could not answer my question.Happy New year to all.

I am considering purchasing a new Mac desktop. I have, at present, a Liteon 851S ext CD/DVD write and a Maxtor 3200 USB ext hard drive. Will these work with a Mac desktop? My local Apple store could not answer my question.Happy New year to all.

Yes the Mac can read that drive but you would need to Copy the data off of it to the Mac as apposed to Move, which implies Deleting them from the drive as they were transferred from the external to the Mac. Since the Mac can Not Write to NTFS drives it can't Delete anything as that is really a Write operation, IE Making changes to the NTFS formatted drive.
Once you have that Data on Both your New Mac and you Older Windows PC you can format that drive to work on both system.
If you want to and plan on doing that post back and I'll explane how, it is simple but should be done on a Windows PC.
If you only plan on using it on the Mac from now on that is fairly simple also and is done on the Mac, Once you have the files from it stored on the Mac.
Yes you could burn those photos to DVD but that is just a waste of DVDs, you don't need to.

Why can't I walk into an Apple store and buy OS software?

I tried buying OS X in both of Palo Alto's Apple stores today and nobody could sell me a copy of anything. Leopard is "discontinued" (wait for 2 weeks for it to come through snail mail) and Lion does not exist on DVD for sale... only on new machines or as a download, which means you have to have OS software in the first place. This is nuts.

This is nuts wrote:
I tried buying OS X in both of Palo Alto's Apple stores today and nobody could sell me a copy of anything. Leopard is "discontinued" (wait for 2 weeks for it to come through snail mail) and Lion does not exist on DVD for sale... only on new machines or as a download, which means you have to have OS software in the first place. This is nuts.
Depends what OS you want and it depend upon the machine you have what you can or cannot run on it.
If you have a Intel processor machine, the best and most stable is Snow Leopard 10.6.
Leopard 10.5 if you have a PowerPC Mac, G4 or G5
Lion 10.7 the latest OS, was just released and has quite a few issues and lots of new strangness, it can be downloaded and installed for $29 online if you have Snow Leopard installed first and updated to 10.6.8. Then Rosetta programs won't work and you need a 64bit Intel processor, not 32 bit.
To find out, download the free MacTracker and see what machine you have and what OS it can handle.
http://mactracker.ca/
You can also buy disks online at Amazon, make copies
http://www.walterjessen.com/make-a-bootable-backup-snow-leopard-install-disc/
Make Lion boot disks yourself from the MacAppStore installer package.
http://eggfreckles.net/notes/burning-a-lion-boot-disc/

Installing Snow Leopard in the Mac Store?

Would I need an apple care plan to let the mac store install a fresh copy of Snow Leopard on my computer because I'm getting a computer that has kernal panics.

Would I need an apple care plan to let the mac store install a fresh copy of Snow Leopard on my computer because I'm getting a computer that has kernal panics.
You can certainly make an appointment with an Apple Store Genius. They will be able to help you out with your machine, but for something as lengthy as a complete reinstall, you probably will have to pay them and leave the machine with them. It's also important to note that you will probably be responsible for the backups. Unless they tell you otherwise, it would be wise to assume they'll take your machine and hand back one that's been wiped totally clean, with all personal data and third-party applications gone.
To learn how to back up your computer, see my [Mac Backup Guide|http://www.reedcorner.net/thomas/guides/backups>. To try to resolve kernel panics on your own, see [the X Lab guide|http://www.thexlab.com/faqs/kernelpanics.html]. If you ultimately decide to take it to the Apple Store, don't just walk in... visit your local [Apple Retail Store page|http://www.apple.com/retail> and make an appointment with a Genius.

I purchased a Macbook Air 11" in January 2011. It has one key on the keyboard which sticks making an irritating clicking sound that I would like to get fixed. I took it into my local iStore and they were not at all encouraging, saying they doubt that the

I purchased a Macbook Air 11" in January 2011. It has one key on the keyboard which sticks making an irritating clicking sound that I would like to get fixed. I took it into my local iStore but they were not at all encouraging, saying they doubt that Apple warranty will cover something like this, and also that the whole keyboard would have to be replaced as they don't do individual key repairs.
This is very unreasonable to me. Firstly, the keyboard does work (is not actually broken) although the intermittent clicking sound of a single key is very irritating to me and I expect more from an Apple product than a flawed keyboard.
Any thoughts, tips and insight on this greatly appreciated.

Just wanted to conclude by saying that I did go to an Apple store and after supplying proof of purchase and verifying the warranty etc, I had my MacBook checked out by one of the technicians who (after finding that my machine was immaculate bar the sticky keyboard of course) they replaced the entire keyboard within a week.
I was so happy with the helpful and prompt service and am now so happy with my new silent keyboard!
Also wanted to add that the young guy who told me at the iStore that he doubted Apple would support this and guessed Apple likely say it was due to user damage was being a tool, and he was obviously assuming that I had done something wrong to break my keyboard.
This was my first Mac purchase and I was delighted to find that the support is genuine and not just a rumor... I have since gone on to purchase an iPad2 will probably buy the iMac too once my trusty PC needs replacing. I was never a PC hater and got on well with windows, and was actually reluctant to make the change - but so far so good :)
Thanks for all the help!

If I walked into my local Mac Store today.......

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