Servicing at the local Apple Store

Can I take my laptop, that I bought online into the local Apple store to diagnose some issues? Will they take care of it just like calling Tech Support?
I would feel better if I could show them in person what is going on with my MBP.

They can certainly try to help you out. They have tech support people there (they're called genius's). However, they cannot do anything there in terms of hardware that requires dissasembly of your machine (just about everything except add/remove ram). That said, they can help you diagnose the issues, and if need be even send your machine off to apple right then and there.

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Is it possible to go to the local Apple stores and change my security questions. Only reason being is because I forgot my answers

I completely forgot my answers and I was wondering if I could go to a local apple store and switch my passwords?
Thank you

Here is a link that should meet your needs.
Rescue email address and how to reset Apple ID security questions
Let us know how you got on.

I drooled over the Nano at the local Apple store

It's amazingly THIN! Pictures don't do it justice. It's unbelievably THIN. I have a hard time reading the tiny screen though, w/o my reading glasses. Very cool.

I do have service and repair coverage! Thank you for that link
Does that mean I can replace it for no cost or that its just for repair service?

Picking Up the Quad Core 27 inch iMac in my local Apple Store

Hey All!
I'm picking up a new iMac this friday at my local Apple Retail Store. I am going for the Quad Core model, now can I pick this up in the store or can I only order it on The Apple Online Store. If in retail store... Can I get i5 or i7 in store or just i5
- Thanks!

That is correct . . . I bought my i5 at the local Apple Store but had to order my i7 from the on line Apple Store, however, yesterday I noticed that MacMall had i7s available for next day shipment.
Message was edited by: Richard Platt

I just want to share my experience or rather terrible experience with apple service.....I am soooo disappointed with the apple customer service at the local store in Tampa......every time they give u an appointment and make people wait for hours......ther

I am soooo disappointed with the apple customer service at the local store in Tampa......every time they give u an appointment and make people wait for hours......there was some cosmetic problems with the screen of my Mac book pro....they replaced it but the computer would not turn on....and btw when I went to pick up my computer the representative handover my computer to another guy without checking his id who was there to pick up his phone.......then I had to take it back second time this time they messed up my iWork...I took it back but they couldn't retrieve my history of purchase of iWork...and then when I installed the iWork at home...none of the applications is working.... .I will have to take is back fourth time.....I loved apple products but may be not anymore.......

Other than what Shotist007's remarks (which solves nothing) your experience is not common. First I would speak to the store manager to get things rectified for you. If that doesn't work out then I would contact AppleCare and speak to a customer service representative and complain via that venue.

Can a local Apple store replace the hard drive in a current iMac

Can a local Apple store replace the hard drive in a current iMac or do they have to send it out to a service center for repair? I was told that the new iMacs are too difficult to service now that they are glued together and a local Apple store cannot do the repair themselves. Is this true?

i know the SSD is serviceable like all the apple products, and isn't that difficult to replace. definitely reach out to the store and find out. you should be able to call ahead and get some answers from the Genius Bar.
https://www.apple.com/retail/locator/

I bought an IPhone 5 in the US last Jan. The bettery was tested problem at my local Apple Store in Shanghai, China. Must I send it to the store where I bought it or Can any Apple Store in the US help me repair it? Thank you.

Recently, my Iphone shuts down at 50%+ bettery. My local Apple Store told me that the bettery was tested problem and needs to be repaired or changed. Since the phone is still under a year warranty, I was suggested to return it to the US Apple Store for help. Please let me know if I can send it to any store in the US or the store where I bought. Also, I don't find the email receipt. Will it be a problem for repair? Your quick response will be very appreciated. Thank you.

One more question. Can it be down without the receipt? If yes, I will send the phone to US immediately before warranty expired. Thank you.

I have a mid 2010 macbook pro 15" and recently it started crashing so I took it to my local Apple store to have it looked into and they told me its a graphics card issue requiring the replacement of the logic board at a cost to me of $340.

I took my laptop to my local Apple store to have the problem diagnosed and they told me the problem lies in the grpahics card which will require the replacement of the entire logic board at a cost to me of $340.
after that I did some research on the topic and found that this was a massive problem on this model of macbook pro and Apple never issued a recall to fix the issue, are there any class action suits in this category currently underway? if so how can I join?

I also have a mid-2010 Macbook Pro 15". Also, I had paid $100 for Apple Developer account and I can't even use Xcode or Unity3D to work on my game because the moment I write a line of code, my computer crashes. Scratch that, I used to have an Apple Developer account (I let it expire a couple of weeks ago). It hasn't been of much use since my Macbook Pro crashes 15 times a day.\
A month after buying a mid-2010 Macbook Pro 15" directly from Apple, it began to crash. At first, I assumed it was my fault as I had been messing around with Bootcamp and doing other heavy stuff, but I quickly learned it would randomly decide to shutdown regardless of the task at hand. I was very busy at the time. I was a fledgling teacher in France, and I hardly had any time, or money, to put toward a 84 euro train ticket to Paris. Also, OS X updates were around the corner (Lion, Mountain Lion), so I held out, hoping the issue would be resolved with the updates.
During my investigation of the issue, I did find the TS4088 article. It recommended I install some updates, and then it described a problem that seemed similar to my own, but the order in which the problems occured, as described in the TS4088 article, did not follow the same pattern that my computer had been experiencing–there was no gray or black screen after the restart warning message when my mac crashed. The first time I found TS4088 on Apple's Support page (at a time when their product recalls were easier to locate before they redesigned their website), it was a couple of months after I had bought the computer. I reasoned that my Macbook Pro must not be suffering from the same issues as I had never seen the video freeze or go black before seeing a restart message. The restart warning message is the last thing I saw, no loss of video or black(or gray) screen afterwards. My computer would simply start to boot up again.
About two years after buying the computer, and suffering from about 3 GPU panics a day, I searched for the TS4088 article again, wondering if I had misread it, and that maybe the issues described in the article were the same issues I was experiencing. This time I could not find the TS4088 article on Apple's Website. I searched over and over again, but it was nowhere to be found. I assumed that issue had been resolved and the article removed. Now after three years of using a faulty, unreliable computer, I was feeling like a schmuck. I searched again on Apple's website to find the TS4088 article, or any new ones that outlined my very apparent GPU issues, but I had no luck. I circled Apple's website over and over and could not find that article. It was only through a link other frustrated mid-2010 Macbook Pro owners had posted on some other website that I found the link to TS4088, also learning that the forum's users were experiencing my same problems.
Based on the language Apple used to describe the problem, I did not reason that I was suffering the same issue. Here's what happens when my computer crashes:
     • The computer seems to shut down. The display turns off, the fans stop spinning
     • The message "Your computer was restarted because of a problem . . . Press any key to restart" is displayed.
     • I press any key, the computer restarts, I wait for next crash to interrupt my work
Excerpt from TS4088
"Symptoms
Apple has determined that a small number of MacBook Pro (15-inch, Mid 2010) computers may intermittently freeze or stop displaying video on the built-in display or on an external display connected to the MacBook Pro. In this situation, you may also see a restart warning message before the video is lost or the display turns black or gray."
My computer never displays a restart message before the video is lost or display turns black. My Macbook Pro mid 2010 loses the picture on the display, and less than a second after that is the restart warning displayed. The video would never freeze or stop playing, rather the whole computer just dumped all of its processes and displayed a warning message asking me to press any key to restart.
My issues with this problem are the following:
•The problems described in TS4088 do not accurately reflect what users are experiencing. TS4088 is misleading in this respect.
•The article TS4088 was not easy to find on Apple's website. It seemed to have moved to an obscure, impossible-to-find location that could only be found thanks to the great number of other Mac users who are experiencing the same problem.
This issue hasn't been managed dutifully. I'm annoyed to have sunk money into a developer account. I'm annoyed that I sunk money into an expensive product that does not work. I'm annoyed that the description of the issue afflicting mid 2010 Macbook Pros was inaccurately and misleadingly described and that links to the TS4088 article disappeared from Apple's website when I could have truly benefitted from them. I am especially annoyed that my life in graphic design, web development, and iOS development has stagnated for several months as my computer crashes some 15 times a day. I am, however, pleased with the speed at which a Mac can boot up.

Hey guys, This is the problem. My father just got an iPhone 5. He has a Macbook Pro 2009 with OS X 10.5.8. The iPhone is not compatible with this version since the iTunes is an older version as well. At our local Apple store in my home country, they told

Hey guys,
This is the problem. My father just got an iPhone 5. He has a Macbook Pro 2009 with OS X 10.5.8. The iPhone is not compatible with this version since the iTunes is an older version as well. At our local Apple store in my home country, they told him he needs to upgrade (which I agree of) but that the memory of this computer is not enough to hold the newer OS.
Please help, he does not really agree with buying a new computer just because of the versions.
Thank you, I appreciate your help.

This is what I have. Thank you so much rdr4lfe.

I have a 5th gen 32 gb ipod touch if the battery needed to be replaced would it be possible to take it to a local apple store and change it?

I have a 5th gen 32gb ipod touch, if the battery needed to be replaced, would it be possible to take it to a local apple store and chaage it?

Make an appointment at the Genius Bar of an Apple store. If your iPod is defective and has not been abused Apple will exchange it at no cost.
Apple Retail Store - Genius Bar

HT1339 I forgot my ipod passcode, so i cannot get in.What should i do if the computer i first connected to is broken, (so i definintly cannot use that one) and i cant use any of my friends computers? Can i just bring it to my local apple store?

I forgot my ipod passcode, so i cannot get in.What should i do if the computer i first connected to is broken, (so i definintly cannot use that one) and i cant use any of my friends
computers? Can i just bring it to my local apple store?

Can i just bring it to my local apple store?
Yes. That would be just fine.
B-rock

HT4528 My wife had a problem with her iPhone 5C with no voice on th Maps app. I visited my local Apple store and they said the problem was in iCloud. We did a new install and it works great now. Now my iPhone 5 has the same problem.

My wife had a problem with her iPhone 5C with no voice on the Maps app. I visited my local Apple store and they said the problem was in iCloud. We did a new install and it works great now. Now 4 days later my iPhone 5 that is tied to the same iCloud has the same problem with the Maps app. I really don't want to go through a new set-up with my iPhone 5. What's going on with iCloud?

I had major issues with the iPhone 4s battery, however it’s resolved.
The tech who set the phone up at the Apple store did so with little training.
if you have a mobile me account. First go and move all your data to the cloud by going on your computer and logging in at me.com/move. The cloud has replaced mobile me, so there is no need for those two accounts
Also make sure that for any of your email accounts you set them up to fetch, not push. My tech person set them all to have the email servers push data to the phone. The new iphone4s antenna is extremely strong so it will continually try to access stuff that is pushed–***** a lot of battery life doing this. It makes it worse if you have exchange 2010 accounts. Something about changes made to exchange really suck battery life from devices that access such accounts.
turning of locator and the push notifications from facebook--they have a lot!

I want to buy a wifi 3G iPad 2 from the US apple store and get a relative to bring it down to Sri Lanka. Does it come unlocked for other cellular carriers or is it restricted and needs to be unlocked?

Hi I want to buy a WIFI+3G iPad 2 from the US apple store and get it shipped to a relative in the US to bring it down to Sri Lanka. My question is, is the iPad 2 unlocked to be used with any carrier worldwide or will i have to unlock it myself? Or is there any way to purchase a iPad 2 without selecting a specific US carrier?
Thanks,
Milinda

iPads bought in the US are not locked to a carrier, but only the AT&T version uses micro-sim cards - the Verizon model is CDMA based and doesn't use sim cards, so for that reason is effectively locked. With the AT&T version you should be able to just swap in a local micro-sim - you don't have to activate a service with AT&T

Unpleasant experience at a local Apple store

Hi
I'd like to share my experience at a local Apple store. I am not sure this is the right place to initiate this but I couldn't find an email link for complaining about the Apple customer service.
My wife has a Iphone4 and she has cracked panels for both front and back side. She's been to the Apple store at Bethesda, MD and one of the staffs told her she should pay $29 for repair the front side panel and also she offered her a free phone replacement.
At that time, she didn't backup the phone. So she did a backup and visited other Apple store at Tysons Corner, VA. The staff told us we have to pay $140 something for repairs and there is no replacement policy for her phone available. That's fine. Why each Apple store has different policy? OK. That's fine.
The worse thing happened was the staff was very unkind and unprofessional. We felt like he looked down on us. Even he said why we did not fix the phone at the Bethesda store. He made fun of us saying just bring the phone to there. He kept making sneering smile on his face and talked with the other staff about the situation. They laughed at us.
I was so unpleasant and asked him to call his manager. And the manager kept saying the different policy and never mentioned about his wrong and arrogant attitude toward customer. I can't understand this situation and I strongly appeal this to Apple customer service dept.
I need to have a reasonable apologies from him and the manager which they refused to tell on the day. The address of the Apple store is
1961 Chainbridge Road McLean, VA 22102 (703) 336-8450.
How can I report this to the customer service representative?
Thanks.

Screen Damage
Accidents happen. Sometimes a screen can get cracked or shattered. We’re here to help.
Request iPhone service
You can mail us your iPhone, make an appointment with a Genius at an Apple Retail Store, or click or tap below to start a service request and see more service options.
How long will it take?
Service at an Apple Retail Store is normally completed on the day of your appointment. If you send in your iPhone for service, you’ll receive a replacement or your repaired iPhone in three to five business days. A replacement iPhone will be new or equivalent to new in both performance and reliability.
How much does iPhone screen repair cost?
Repair and replacement costs depend on your iPhone model and your AppleCare coverage.
When you request screen repair online or by phone, Apple will place an authorization on your credit card to cover the iPhone out-of-warranty cost. We’ll charge this amount if your iPhone has additional damage and is eligible for out-of-warranty service. If your iPhone has no damage other than the screen, we’ll charge the amount below. Learn more.
iPhone 6: $109
iPhone 6 Plus, iPhone 5s, iPhone 5c, iPhone 5: $129
Plus a $6.95 shipping fee. Fees are in USD and exclude local tax. Pricing applies only to screen repair by Apple. Accidental damage isn’t covered under the Apple One Year Limited Warranty.

Hi , i bought this phone from Dallas , TX on 22 jun 2012 , right now I am in india . My phone Accidentally fall in water tub. And now is not working . For iphone replacement ,I went to local apple store in Pune (India). but these guys are not helping me

hi , i bought this phone from Dallas , TX on 22 jun 2012 , right now I am in india .
My phone Accidentally fall in water tub. And now is not working .
For iphone replacement ,I went to local apple store in Pune (India). but these guys are not helping me . And they are not ready to replace my phone .
I also tried contacting local apple employee named " RATI KALE " , but didn’t got any positive response.
I provided them apple invoice, passport, visa details, my air ticket details. but still they are not ready to help me . My phone details are as below :
Serial No:C8*******T9Y , IMEI : 01*************995
Please help me in replacing my phone.
<Personal Information Edited by Host>

Your warranty is only good in the US where you bought the phone. You will need to contact Apple Support in the US to arrange to return your phone to the US for repair. You should also inquire as to whether they will be able to return the phone to you in India.
Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
To contact product and tech support: Apple - Support - Contact Apple Support.

Servicing at the local Apple Store

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