If you ever decide to cancel your service

Things to keep in mind if you ever decide to call in to cancel. Disconnections are now on the scorecard for representatives and there are incentives to cancel as few lines as possible.. In fact canceling too many lines in one month could effect how much the rep gets paid. what that means is not receiving bonuses and not receiving commission .. So it's come to the point if you calling to cancel your service you're actually threatening that representatives paycheck ..or even the poor guys job!! It is this bad!! They have to stay at about one disconnects per hundred calls .As a result many customers are being lied to and told that the line is canceled when it's really put on a three-month suspension.. Customer calls back in and says I thought I canceled the line.. The agent also has to go through a comprehensive list of alternatives what they call save offers. Number one is show concern n express shock but it goes all the way down till they pretty much recommend doing an assumption of liability or repurpose the line or put the line on hold etc. etc.try their best to go through the list and do their best to talk you out of it..
So the two things to keep in mind here as a result are
1) call back the following day to make sure it was canceled
2) it won't be easy.  It may take a long time on the phone with them
Also if it concerns you that this stuff goes on, definitely write to Verizon and express your concern

Not sure where you've gotten all of the information from, but if they persuade you to keep your service, then that is on you.
Now if you request to cancel and instead they suspend your service when you have told them to cancel, that is an entirely different subject which would likely end up with Verizon in court.
As for the calling in and telling them you've died, you're right, they will waive the termination penalty if there is one. But only after you are able to produce a death certificate. If this wasn't required to be produced people would be calling up left and right claiming they've died to get out of an ETF.

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