Ignore some specific Open item in AR during credit check

Question

Hi,
User had a customer whose AR open items are subjected to "settlement issues" and are still opened after 90 days.
The customer had been assigned a risk category that will blocked the sales order when open item is more than 90 days.
How can I configured such that the credit check will bypass the selective open item (AR) document line items for a certain customer without changing the same checking for other customer within the same credit control area.
Currently, whenever a sales order is raised, it would be blocked by the above and the documentation to releasing it can takes over a few days. Not only that, a hugh paperwork are required as stipulated by audit requirement.
Any options to bypass selectively?
Thanks

Answer 1

If Im reading this right you want the open AR item that is in dispute excluded from credit check thus not placing new orders on hold due to the oldest item check
Create a special G/L indicator that is excluded from credit check. During the AR process this indicator can be applied to either the total invoice or the remaining amount. The system will then exclude the disputed item from credit checks allowing all other sales to proceed as normal without affecting the way the credit check works for all customers. Once the dispute is resolved and if the amount becomes an actual outstanding recievable the indicator can be removed and will once again be included in the scope of credit check for the specific customer.