Illustrator CS6 - problème (edit)

Bonjour,
J'utilise Illustrator depuis quelque temps déjà pour réaliser les graphiques de mes cours et je précise que je n'ai jamais rencontré le moindre problème avec la suite CS5. Mon ordinateur est sous l'OS W7 Pro 64 bits (16 Go de RAM).
Par contre Illustrator CS6 me pose beaucoup de problèmes. Je parviens à ouvrir un fichier et sauvegarder par la commande Ctrl+S mais ne me permet pas de sauvegarder un fichier (nouveau ou ancien) en 'enregistrant sous', le logiciel cesse de fonctionner et suis obligé d'utiliser le gestinnaire de Windows pour l'arrêter... très embêtant pour un nouveau fichier car impossible à sauvegarder. Bref, logiciel inutilisable... Avez-voius rencontré ce même problème ?
Merci de votre retour éventuel.
Bien cordialement,
Patrick
Edit: J'ai supprimé les préférences d'Illustrator CS6, préférences que le logiciel a créées à partir des préférences de CS5 et la fonction de sauvegarde semble maintenant fonctionner correctement... Pourquoi le logiciel a-t-il fonctionné quelque temps avant de royalement planter ??
Ce message a été modifié par: Pattoum

Bonsoir.
Ce que je tenterais dans le cas de plantages récurrents, c'est principalement une réinstallation de l'application, il se peut qu'à la première installation, certains fichiers aient été corrompus en lecture et écriture, provoquant les désagréments rencontrés.
Quant à la migration des préférences, parfois bien utile, peut-être que la fonction "d'enregistrer sous" pointe sur un dossier/fichier qui a été supprimé depuis…

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    2015-02-27 00:15:19 [5484]  AMT: Looking for alternate serial if any.
    2015-02-27 00:15:20 [5484]  AMT: RW check key updated !
    2015-02-27 00:15:20 [5484]  AMT: AMT: PreValidating Product License.
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    2015-02-27 00:15:20 [5484]  AMT: Starting Background Subsequent Launch Workflow
    2015-02-27 00:15:20 [5484]  AMT: Starting ALM workflow.
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    2015-02-27 00:15:20 [5484]  ALMService: Initializing as licensed app
    2015-02-27 00:15:20 [5484]  ALM: _info_: Start ALM 3.5 Release (build 3.5.2.0)
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    2015-02-27 00:15:20 [5484]  ALM: _info_: Validate license at Post-Chrome time, running locale is en_US
    2015-02-27 00:15:20 [5484]  ALM: _info_: Searching license for locale en_US ...
    2015-02-27 00:15:20 [5484]  AMT: PlugPlug : AdobeId has been created or SN with no SaaS bit
    2015-02-27 00:15:20 [5484]  AMT: PlugPlug : Can Go Online returned as true
    2015-02-27 00:15:20 [5484]  PCDService: Failed to read value for key [901487131560215850457198] in hive [RejectedSNDomain_CS5] from cache : 769
    2015-02-27 00:15:20 [5484]  ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for en_US
    2015-02-27 00:15:20 [5484]  ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is installed
    2015-02-27 00:15:20 [5484]  ALM: _info_: Found existing serialization under LEID DesignWebSuitePremium-CS6-Win-GM, the serial number locale is en_US
    2015-02-27 00:15:20 [5484]  ALM: _info_: This is the running locale, stop the search
    2015-02-27 00:15:20 [5484]  AMT: AMTPlugPlug : Getting the AdobeID / Timestamp Map
    2015-02-27 00:15:20 [5484]  PCDService: Failed to read value for key [901487131560215850457198] in hive [RejectedSNDomain_CS5] from cache : 769
    2015-02-27 00:15:20 [5484]  ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for en_US
    2015-02-27 00:15:20 [5484]  ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is installed
    2015-02-27 00:15:20 [5484]  AMT: AMTPlugPlug : Preparing response for getProductLicenseInfo
    2015-02-27 00:15:20 [5484]  performance: AMTPlugPlugRequest took 347.622284 ms
    2015-02-27 00:15:20 [5484]  PCDService: Failed to read value for key [901487131560215850457198] in hive [RejectedSNDomain_CS5] from cache : 769
    2015-02-27 00:15:20 [5484]  PCDService: Failed to read value for key [901487131560215850457198] in hive [RejectedSNDomain_CS5] from cache : 769
    2015-02-27 00:15:20 [5484]  config: Setting current license to DesignWebSuitePremium-CS6-Win-GM [en_US]
    2015-02-27 00:15:20 [5484]  SLCoreService: Syncing to license store...
    2015-02-27 00:15:20 [5484]  SLCoreService: Found server mkey.
    2015-02-27 00:15:20 [5484]  SLCoreService: Loading license references...
    2015-02-27 00:15:20 [5484]  SLCoreService: Found 4 license file(s)
    2015-02-27 00:15:20 [5484]  SLCoreService: Parsing license file [202753869.lic] succeed.
    2015-02-27 00:15:20 [5484]  SLCoreService: Parsing license file [218912877.lic] succeed.
    2015-02-27 00:15:20 [5484]  SLCoreService: Parsing license file [250161213.lic] succeed.
    2015-02-27 00:15:20 [5484]  SLCoreService: Parsing license file [28738525.lic] succeed.
    2015-02-27 00:15:20 [5484]  SLCoreService: License store synchronization took 66.2 ms and succeed.
    2015-02-27 00:15:20 [5484]  SLCoreService: Query license: type = 3, duration = permanent, remaining = permanent.
    2015-02-27 00:15:20 [5484]  SLCoreService: Query license: type = 3, duration = permanent, remaining = permanent.
    2015-02-27 00:15:20 [5484]  ALM: _info_: License Is Valid.
    2015-02-27 00:15:20 [5484]  SLCoreService: Query license: type = 3, duration = permanent, remaining = permanent.
    2015-02-27 00:15:20 [5484]  PCDService: No value for key [PDApp_WF] in hive [DesignWebSuitePremium-CS6-Win-GM] in cache : 519
    2015-02-27 00:15:20 [5484]  SLCoreService: Query license: type = 3, duration = permanent, remaining = permanent.
    2015-02-27 00:15:20 [5484]  ALM: _info_: Performing Disabled Check
    2015-02-27 00:15:20 [5484]  SLCoreService: Feature Acrobat_10.0 is enabled.
    2015-02-27 00:15:20 [5484]  SLCoreService: Feature Acrobat_Base_10.0 is enabled.
    2015-02-27 00:15:20 [5484]  SLCoreService: Feature Acrobat_Distiller_10.0 is enabled.
    2015-02-27 00:15:20 [5484]  SLCoreService: Feature Acrobat_Professional_10.0 is enabled.
    2015-02-27 00:15:20 [5484]  SLCoreService: Feature Bridge_Base_5.0 is enabled.
    2015-02-27 00:15:20 [5484]  SLCoreService: Feature Bridge_CameraRaw_5.0 is enabled.
    2015-02-27 00:15:20 [5484]  SLCoreService: Feature Bridge_ColorSettings_5.0 is enabled.
    2015-02-27 00:15:20 [5484]  SLCoreService: Feature Bridge_MiniBridge_2.0 is enabled.
    2015-02-27 00:15:20 [5484]  SLCoreService: Feature CreativeSuite_6.0 is enabled.
    2015-02-27 00:15:20 [5484]  SLCoreService: Feature CreativeSuite_DesignWebPremium_6.0 is enabled.
    2015-02-27 00:15:20 [5484]  SLCoreService: Feature Dreamweaver_12.0 is enabled.
    2015-02-27 00:15:20 [5484]  SLCoreService: Feature Dreamweaver_Base_12.0 is enabled.
    2015-02-27 00:15:20 [5484]  SLCoreService: Feature Fireworks_12.0 is enabled.
    2015-02-27 00:15:20 [5484]  SLCoreService: Feature Fireworks_Base_12.0 is enabled.
    2015-02-27 00:15:20 [5484]  SLCoreService: Feature Flash_12.0 is enabled.
    2015-02-27 00:15:20 [5484]  SLCoreService: Feature Flash_Base_12.0 is enabled.
    2015-02-27 00:15:20 [5484]  SLCoreService: Feature Flash_Pro_12.0 is enabled.
    2015-02-27 00:15:20 [5484]  SLCoreService: Feature Illustrator_16.0 is enabled.
    2015-02-27 00:15:20 [5484]  SLCoreService: Feature Illustrator_Base_16.0 is enabled.
    2015-02-27 00:15:20 [5484]  SLCoreService: Feature InDesign_8.0 is enabled.
    2015-02-27 00:15:20 [5484]  SLCoreService: Feature InDesign_Base_8.0 is enabled.
    2015-02-27 00:15:20 [5484]  SLCoreService: Feature MediaEncoder_Base_3.0 is enabled.
    2015-02-27 00:15:20 [5484]  SLCoreService: Feature Photoshop_13.0 is enabled.
    2015-02-27 00:15:20 [5484]  SLCoreService: Feature Photoshop_Base_13.0 is enabled.
    2015-02-27 00:15:20 [5484]  SLCoreService: Feature Photoshop_Premium_13.0 is enabled.
    2015-02-27 00:15:20 [5484]  SLCoreService: No value for key [DataColl] in user dictionary.
    2015-02-27 00:15:20 [5484]  ALM: _info_: No data collection required
    2015-02-27 00:15:20 [5484]  ALM: _info_: Launching Silent Activator in Emergency Mode...
    2015-02-27 00:15:20 [5484]  SLCoreService: Feature Acrobat_10.0 is enabled.
    2015-02-27 00:15:20 [5484]  SLCoreService: Feature Acrobat_Base_10.0 is enabled.
    2015-02-27 00:15:20 [5484]  SLCoreService: Feature Acrobat_Distiller_10.0 is enabled.
    2015-02-27 00:15:20 [5484]  SLCoreService: Feature Acrobat_Professional_10.0 is enabled.
    2015-02-27 00:15:20 [5484]  SLCoreService: Feature Bridge_Base_5.0 is enabled.
    2015-02-27 00:15:20 [5484]  SLCoreService: Feature Bridge_CameraRaw_5.0 is enabled.
    2015-02-27 00:15:20 [5484]  SLCoreService: Feature Bridge_ColorSettings_5.0 is enabled.
    2015-02-27 00:15:20 [5484]  SLCoreService: Feature Bridge_MiniBridge_2.0 is enabled.
    2015-02-27 00:15:20 [5484]  SLCoreService: Feature CreativeSuite_6.0 is enabled.
    2015-02-27 00:15:20 [5484]  SLCoreService: Feature CreativeSuite_DesignWebPremium_6.0 is enabled.
    2015-02-27 00:15:20 [5484]  SLCoreService: Feature Dreamweaver_12.0 is enabled.
    2015-02-27 00:15:20 [5484]  SLCoreService: Feature Dreamweaver_Base_12.0 is enabled.
    2015-02-27 00:15:20 [5484]  SLCoreService: Feature Fireworks_12.0 is enabled.
    2015-02-27 00:15:20 [5484]  SLCoreService: Feature Fireworks_Base_12.0 is enabled.
    2015-02-27 00:15:20 [5484]  SLCoreService: Feature Flash_12.0 is enabled.
    2015-02-27 00:15:20 [5484]  SLCoreService: Feature Flash_Base_12.0 is enabled.
    2015-02-27 00:15:20 [5484]  SLCoreService: Feature Flash_Pro_12.0 is enabled.
    2015-02-27 00:15:20 [5484]  SLCoreService: Feature Illustrator_16.0 is enabled.
    2015-02-27 00:15:20 [5484]  SLCoreService: Feature Illustrator_Base_16.0 is enabled.
    2015-02-27 00:15:20 [5484]  SLCoreService: Feature InDesign_8.0 is enabled.
    2015-02-27 00:15:20 [5484]  SLCoreService: Feature InDesign_Base_8.0 is enabled.
    2015-02-27 00:15:20 [5484]  SLCoreService: Feature MediaEncoder_Base_3.0 is enabled.
    2015-02-27 00:15:20 [5484]  SLCoreService: Feature Photoshop_13.0 is enabled.
    2015-02-27 00:15:20 [5484]  SLCoreService: Feature Photoshop_Base_13.0 is enabled.
    2015-02-27 00:15:20 [5484]  SLCoreService: Feature Photoshop_Premium_13.0 is enabled.
    2015-02-27 00:15:20 [5484]  PCDService: No value for key [ALM_Info_S1] in hive [DesignWebSuitePremium-CS6-Win-GM{|}en_US] in cache : 519
    2015-02-27 00:15:20 [5484]  ALM: _info_: Performing Block Check
    2015-02-27 00:15:20 [5484]  SLCoreService: Query license: type = 3, duration = permanent, remaining = permanent.
    2015-02-27 00:15:20 [5484]  ALM: _info_: Block Check ByPassed
    2015-02-27 00:15:20 [5484]  SLCoreService: Query license: type = 3, duration = permanent, remaining = permanent.
    2015-02-27 00:15:20 [5484]  ALM: _time_: (func: ALM_License_SilentValidate, duration: 0.577 sec)
    2015-02-27 00:15:20 [5484]  ALM: _info_: ALM_License_SilentValidate return license status: Valid And Activated
    2015-02-27 00:15:20 [5484]  config: Enigma Data Found from SLCache
    2015-02-27 00:15:20 [5484]  AMT: License check shows serialized product is already activated.
    2015-02-27 00:15:20 [5484]  PCDService: No value for key [STORE_URL] in hive [Illustrator-CS6-Win-GM] in master : 10
    2015-02-27 00:15:20 [5484]  PCDService: Failed to get enigma data from hive [901487007673310060752956]: 769
    2015-02-27 00:15:20 [5484]  PCDService: Failed to get enigma data from hive [901487007673310060752956]: 769
    2015-02-27 00:15:20 [5484]  PCDService: Failed to get enigma data from hive [901487007673310060752956]: 769
    2015-02-27 00:15:20 [5484]  PCDService: No value for key [NTL_WO_SN] in hive [Illustrator-CS6-Win-GM] in master : 10
    2015-02-27 00:15:20 [5484]  AMT: Running in PROV_APP
    2015-02-27 00:15:20 [5484]  uiswitch: Key Value WorkFlowType [SilentActivator]
    2015-02-27 00:15:20 [5484]  uiswitch: Key Value LaunchMode [postchrome]
    2015-02-27 00:15:20 [5484]  uiswitch: Key Value AppName [CS6 Design and Web Premium]
    2015-02-27 00:15:20 [5484]  uiswitch: Key Value AppPath [C:\Program Files\Adobe\Adobe Illustrator CS6 (64 Bit)\Support Files\Contents\Windows]
    2015-02-27 00:15:20 [5484]  uiswitch: Key Value AppLaunchPath [C:\Program Files\Adobe\Adobe Illustrator CS6 (64 Bit)\Support Files\Contents\Windows\Illustrator.exe]
    2015-02-27 00:15:20 [5484]  uiswitch: Key Value AppRunningLEID [Illustrator-CS6-Win-GM]
    2015-02-27 00:15:20 [5484]  uiswitch: Key Value AppDriverLEID [DesignWebSuitePremium-CS6-Win-GM]
    2015-02-27 00:15:20 [5484]  uiswitch: Key Value AppLicensingLEID [DesignWebSuitePremium-CS6-Win-GM]
    2015-02-27 00:15:20 [5484]  uiswitch: Key Value AdobeCode [{9D3BB9DA-1F59-4DCF-A0BB-691FA8EA2582}]
    2015-02-27 00:15:20 [5484]  uiswitch: Key Value DriverAdobeCode [{402F6F2E-5683-491C-977D-0CA599A07CAF}]
    2015-02-27 00:15:20 [5484]  uiswitch: Key Value AppAMTPath [C:\Program Files\Adobe\Adobe Illustrator CS6 (64 Bit)\Support Files\Contents\Windows\AMT]
    2015-02-27 00:15:20 [5484]  uiswitch: Key Value AppDriverAMTPath [C:\Program Files (x86)\Common Files\Adobe\Adobe Creative Suite 6 Design and Web Premium\AMT]
    2015-02-27 00:15:20 [5484]  uiswitch: Key Value AppLicensingAMTPath [C:\Program Files (x86)\Common Files\Adobe\Adobe Creative Suite 6 Design and Web Premium\AMT]
    2015-02-27 00:15:20 [5484]  uiswitch: Key Value AppTrialSerialNumber [901487007673310060752956]
    2015-02-27 00:15:20 [5484]  uiswitch: Key Value ShowEULA [false]
    2015-02-27 00:15:20 [5484]  uiswitch: Key Value BuyURL [http://www.adobe.com/go/buy?]
    2015-02-27 00:15:20 [5484]  uiswitch: Key Value AdobeIDCreated [true]
    2015-02-27 00:15:20 [5484]  uiswitch: Key Value AppAMTBkGndFilePath [C:\Program Files\Adobe\Adobe Illustrator CS6 (64 Bit)\Support Files\Contents\Windows\AMT\LMResources\background.png]
    2015-02-27 00:15:20 [5484]  uiswitch: Key Value AppAMTLogoFilePath [C:\Program Files\Adobe\Adobe Illustrator CS6 (64 Bit)\Support Files\Contents\Windows\AMT\LMResources\adobelogo.png]
    2015-02-27 00:15:20 [5484]  uiswitch: Key Value AppAMTLicenseAFAQFilePath [C:\Program Files\Adobe\Adobe Illustrator CS6 (64 Bit)\Support Files\Contents\Windows\OBLRes\en_US\LicenseFAQ.html]
    2015-02-27 00:15:20 [5484]  uiswitch: Key Value AppAMTConnectionFAQFilePath [C:\Program Files\Adobe\Adobe Illustrator CS6 (64 Bit)\Support Files\Contents\Windows\OBLRes\en_US\ConnectionFAQ.html]
    2015-02-27 00:15:20 [5484]  uiswitch: Key Value AppRunningLocale [en_US]
    2015-02-27 00:15:20 [5484]  uiswitch: Key Value AppListOfLocales [en_US]
    2015-02-27 00:15:20 [5484]  uiswitch: Key Value AppProcessID []
    2015-02-27 00:15:20 [5484]  uiswitch: Key Value ProductID [543]
    2015-02-27 00:15:20 [5484]  uiswitch: Key Value ProductVersion [6.0]
    2015-02-27 00:15:20 [5484]  uiswitch: Key Value Platform [0]
    2015-02-27 00:15:20 [5484]  uiswitch: Key Value AppHostAppType [ALM_HostAppType_LicensedProduct]
    2015-02-27 00:15:20 [5484]  uiswitch: Key Value AppEULAFolderPath []
    2015-02-27 00:15:20 [5484]  uiswitch: Key Value NoTrial [0]
    2015-02-27 00:15:20 [5484]  uiswitch: Key Value UpgradeCheckRequired [0]
    2015-02-27 00:15:20 [5484]  uiswitch: Key Value ExtendedProfileRegURL [http://www.adobe.com/go/adobemembership?productID=543&release=6.0&platform=0&locale=en_US& source=PCSTHX]
    2015-02-27 00:15:20 [5484]  uiswitch: Key Value ClaimSource [nag_trial]
    2015-02-27 00:15:20 [5484]  uiswitch: Key Value RefreshWF [0]
    2015-02-27 00:15:20 [5484]  uiswitch: Key Value TrialGrace [30]
    2015-02-27 00:15:20 [5484]  uiswitch: Key Value TrialLeft [30]
    2015-02-27 00:15:20 [5484]  uiswitch: Key Value ApplicationLaunchMode [LaunchMode_UI]
    2015-02-27 00:15:20 [5484]  uiswitch: SilentActivator
    2015-02-27 00:15:20 [5484]  uiswitch: Silent Activator
    2015-02-27 00:15:20 [5484]  uiswitch: Launched
    2015-02-27 00:15:20 [5484]  ALM: _info_: Entered ALM_NeedANAG
    2015-02-27 00:15:20 [5484]  PCDService: No value for key [ADOBEID_EXT_PROFILE] in hive [901487131560215850457198] in cache : 519
    2015-02-27 00:15:20 [5484]  ALM: _info_: Exiting ALM_NeedANAG
    2015-02-27 00:15:20 [5484]  PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master : 10
    2015-02-27 00:15:20 [5484]  PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{9D3BB9DA-1F59-4DCF-A0BB-691FA8EA2582}] in master : 10
    2015-02-27 00:15:20 [5484]  PCDService: No value for key [Updates] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master : 10
    2015-02-27 00:15:20 [5484]  PCDService: No value for key [Updates] in hive [{9D3BB9DA-1F59-4DCF-A0BB-691FA8EA2582}] in master : 10
    2015-02-27 00:15:20 [5484]  AUMService: config: No AdobeUpdaterCode found in configuration; AUM will be disabled.
    2015-02-27 00:15:20 [5484]  ServiceLoader: looking for library C:\Program Files\Adobe\Adobe Illustrator CS6 (64 Bit)\Support Files\Contents\Windows\updaternotifications.dll
    2015-02-27 00:15:20 [5484]  ServiceLoader: Found library C:\Program Files\Adobe\Adobe Illustrator CS6 (64 Bit)\Support Files\Contents\Windows\updaternotifications.dll
    2015-02-27 00:15:20 [5484]  AUMService: IsUpdaterEnabled call
    2015-02-27 00:15:20 [5484]  AUMService: IsUpdaterEnabled call succeeded
    2015-02-27 00:15:20 [5484]  ALM: _info_: Deactivation menu is enabled
    2015-02-27 00:15:20 [5484]  AMT: Completed Launch Workflow successfully.
    2015-02-27 00:15:20 [5484]  AMT: Calling AUM API to create scheduler entry to be used by updater.
    2015-02-27 00:15:20 [5484]  PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master : 10
    2015-02-27 00:15:20 [5484]  PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{9D3BB9DA-1F59-4DCF-A0BB-691FA8EA2582}] in master : 10
    2015-02-27 00:15:20 [5484]  PCDService: No value for key [Updates] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master : 10
    2015-02-27 00:15:20 [5484]  PCDService: No value for key [Updates] in hive [{9D3BB9DA-1F59-4DCF-A0BB-691FA8EA2582}] in master : 10
    2015-02-27 00:15:20 [5484]  AUMService: config: No AdobeUpdaterCode found in configuration; AUM will be disabled.
    2015-02-27 00:15:20 [5484]  AUMService: IsUpdaterEnabled call
    2015-02-27 00:15:20 [5484]  AUMService: IsUpdaterEnabled call succeeded
    2015-02-27 00:15:20 [5484]  AUMService: Get LEID xml call
    2015-02-27 00:15:20 [5484]  AUMService: Get LEID XML call succeeded
    2015-02-27 00:15:20 [5484]  AMT: AUM GetLEID called with status =0.
    2015-02-27 00:15:20 [5484]  AMT: Checking client features against cache.
    2015-02-27 00:15:20 [5484]  AMT: Feature Illustrator_Base 16.0 is licensed (was licensed).
    2015-02-27 00:15:20 [5484]  AMT: Feature Bridge_Base 4.0 is unlicensed (was unlicensed).
    2015-02-27 00:15:20 [5484]  AMT: Feature MobileCenter_Base 3.0 is unlicensed (was unlicensed).
    2015-02-27 00:15:20 [5484]  AMT: Validating client product info against cache.
    2015-02-27 00:15:20 [5484]  PCDService: No value for key [ExpirationDate] in hive [Illustrator-CS6-Win-GM] in master : 10
    2015-02-27 00:15:20 [5484]  AMT: Starting Data Collection for SWTag_Init()
    2015-02-27 00:15:20 [5484]  AMT: DoISOTagging() productCanonicalLEID = Illustrator-CS6-Win-GM;outMappedLEID =  DesignWebSuitePremium-CS6-Win-GM, unused = DesignWebSuitePremium-CS6-Win-GM
    2015-02-27 00:15:20 [5484]  AMT: DoISOTagging() productPayloadCode = {9D3BB9DA-1F59-4DCF-A0BB-691FA8EA2582};driverPayloadCode =  {402F6F2E-5683-491C-977D-0CA599A07CAF}
    2015-02-27 00:15:20 [5484]  AMT: SWTag_Init() Tags Arguments CS6 Design and Web Premium; DesignWebSuitePremium-CS6-Win-GM; en_US
    2015-02-27 00:15:20 [5484]  AMT: DoISOTagging() License Status = activated
    2015-02-27 00:15:20 [5484]  AMT: DoISOTagging() Tags 901487131560215850457198; 6.0; VOLUME
    2015-02-27 00:15:20 [5484]  AMT: DoISOTagging() Product Version 6; 0
    2015-02-27 00:15:20 [5484]  AMT: AMT: Product License PreValidated.
    2015-02-27 00:15:20 [5484]  AMT: Prevalidate indicates license is good and no UI required.
    2015-02-27 00:15:20 [5484]  performance: PreValidate thread took 1107.258911 ms
    2015-02-27 00:16:39 [5484]  PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master : 10
    2015-02-27 00:16:39 [5484]  PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{9D3BB9DA-1F59-4DCF-A0BB-691FA8EA2582}] in master : 10
    2015-02-27 00:16:39 [5484]  PCDService: No value for key [Updates] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master : 10
    2015-02-27 00:16:39 [5484]  PCDService: No value for key [Updates] in hive [{9D3BB9DA-1F59-4DCF-A0BB-691FA8EA2582}] in master : 10
    2015-02-27 00:16:39 [5484]  AUMService: config: No AdobeUpdaterCode found in configuration; AUM will be disabled.
    2015-02-27 00:16:39 [5484]  AUMService: UpdaterNotificationsLaunchAAMNotifierOnQuitIfReqd call
    2015-02-27 00:16:39 [5484]  AUMService: UpdaterNotificationsLaunchAAMNotifierOnQuitIfReqd call succeeded
    2015-02-27 00:16:39 [5484]  AMT: AUM UpdaterNotificationsLaunchAAMNotifierOnQuitIfReqd called with status =0.
    2015-02-27 00:16:39 [5484]  ALMService: Terminating
    2015-02-27 00:16:39 [5484]  SLCoreService: Shutting down SLCore 2.0 Release (build 2.0.1.301001).
    2015-02-27 00:16:39 [5484]  SLCoreService: Service destruction took 9.4 ms and succeed.
    2015-02-27 00:16:39 [5484]  ALM: _info_: End ALM
    2015-02-27 00:16:39 [5484]  performance: AMTReleaseProductLicense took 10.994947 ms
    2015-02-27 00:16:39 [5484]  AMT: END SESSION.
    Obviously this stuff means absolutely nothing to me.  I only hope it means something to one of you so you can help me get this figured out.
    Thank you in advance.
    Kim

    Kim I reviewed the account you used to post to this forum and there is no registered software titles under the account.  My apologies but this is likely what is leading to the difficulty with the correct contact options being offered to you.
    I would recommend contacting our support team at Contact Customer Care.  This link should allow you to speak with a member of our support team without having a software titled registered.
    Alternately you can register your CS6 software title by following the steps listed in Find your serial number quickly.
    Finally if you continue to face difficulties contacting our support team then please verify the contact information located under your account at http://www.adobe.com/ and I can request a member of our support team contact you directly.  Once you have made this verification if you can either private message me or update this discussion I will submit the request.

  • How can I print mulitple different .ai files onto one page in Illustrator CS6?

    How can I print mulitple different .ai files onto one page in Illustrator CS6? I have all of the files organized by Arrange Documents>Tile All in Grid and I would like to print the files in this format so that they can all be seen at once when printed out onto one page.
    Some background is that I have 16 different cad drawings that I have converted and edited in illustrator. I'd like to basically make a contact sheet with all 16 drawings so that they can be reviewed on one sheet of paper after printing. But each drawing is in it's own unique file, and I have not figured out how to put them all onto one page for printing.

    You can place them (linked) into a new Illustrator file and print from there.
    The original files will need pdf compatability.

  • Adobe Illustrator CS6 has stopped working on Windows 7

    I've seen a few posts about this and I stall haven't seen it stop or a fix that works.
    I use Illustrator any length of time (up and running just a few minutes till up for weeks on end) and as soon as I quit (either by File -> Exit, the X in the corner or Alt -> F4) it closes panels and after a bit pops up that "Adobe Illustrator CS6 has stoppped working.  Microsoft is looking for a solution to this problem."
    It saves the recently opened files.  All settings seem to save as I don't need to reset them.  But of course its worrisome.
    Note:
    Everything has been unisnstalled and reinstalled 3 times.
    All permissions have always looked okay.
    I have tried running it as Administrator and still have had it happen
    Illustrator has been the only program of all the ones installed to have this issue.
    Are  there any fixes I've missed?  I'm a cloud client so have expected a patch for a while now to come out fixing this, as I've updated Illustrator a few times since starting using CS6.
    In looking in logs the constistent error has been:
    Faulting application name: Illustrator.exe, version: 16.2.0.723, time stamp: 0x50bb3ee0
    Faulting module name: QtCore4.dll_unloaded, version: 0.0.0.0, time stamp: 0x4ffd8608
    Exception code: 0xc0000005
    Fault offset: 0x000000005b8bb260
    Faulting process id: 0x2300
    Faulting application start time: 0x01cddd4fcd1f94e0
    Faulting application path: C:\Program Files\Adobe\Adobe Illustrator CS6 (64 Bit)\Support Files\Contents\Windows\Illustrator.exe
    Faulting module path: QtCore4.dll
    Report Id: 1dbace71-4943-11e2-ac54-d4bed9d5ae3c

    Do you have any other suggestions of other things to look at/try?
    Edit: as a note, both Illustrator CS6 64bit and 32bit do this.
    And both have same error:
    Faulting application name: Illustrator.exe, version: 16.2.0.723, time stamp: 0x50bb3ee0
    Faulting module name: QtCore4.dll_unloaded, version: 0.0.0.0, time stamp: 0x4ffd8608
    Exception code: 0xc0000005
    Fault offset: 0x0000000077e4b260
    Faulting process id: 0xbc0
    Faulting application start time: 0x01cddf99e30b81dd
    Faulting application path: C:\Program Files\Adobe\Adobe Illustrator CS6 (64 Bit)\Support Files\Contents\Windows\Illustrator.exe
    Faulting module path: QtCore4.dll
    Report Id: a65a3986-4dec-11e2-ac37-d4bed9d5ae3c
    Faulting application name: Illustrator.exe, version: 16.2.0.723, time stamp: 0x50bb3c14
    Faulting module name: QtCore4.dll_unloaded, version: 0.0.0.0, time stamp: 0x4ffa7c8c
    Exception code: 0xc0000005
    Fault offset: 0x77628ab0
    Faulting process id: 0x27fc
    Faulting application start time: 0x01cde1fc710ff859
    Faulting application path: C:\Program Files (x86)\Adobe\Adobe Illustrator CS6\Support Files\Contents\Windows\Illustrator.exe
    Faulting module path: QtCore4.dll
    Report Id: f127cdfa-4def-11e2-ac37-d4bed9d5ae3c

  • How do I save an Illustrator CS6 document down to a previous version like CS2?

    I thought I've seen a way to save down to previous versions before, but I can't find it now.
    I Googled to find the answer, but everything I've found seems to be about previous versions of Illustrator because the screenshots don't match my Illustrator CS6 for Mac.
    Some Google results say to try Export instead of Save as, but I don't see previous versions as options when I try either one.
    I'm probably missing something obvious.

    File > Save
    then give the file a name
    then hit the Save button.
    This should bring up a box similar to the one below (that's from CS4). Choose the version from the drop-down menu circled in red.
    Edit to add; Too slow on the keyboard again!

  • How to Type Farsi in Illustrator CS6

    Hi,
    Having Adobe Illustrator CS6 Installed on my 64 bit windows 7 and enabling windows Farsi keyboard and installing Farsi fonts on my computer, I am having issues on typing farsi in illustrator and words aooear seperatly from Left to Right(Please be advised that Fasri is a Right to Left written anguage like Arabic).
    Can you please let me know how I can fix this issue?
    Thanks for your comments and helps in advaned
    Regards,

    Illustrator supports right-to-left languages like Arabic and Hebrew - however, you need to use the specific Middle East and North African (MENA) edition. You can buy these at:
    Arab world: http://www.adobe.com/mena_en/purchase/
    Israel: http://www.adobe.com/il_en/purchase/
    Or download a trial version here: http://www.adobe.com/mena_ar/downloads/download-illustrator.html
    Here's an Adobe Help article on the Arabic and Hebrew features for CS6: http://helpx.adobe.com/mena/using/arabic-hebrew.html
    Some similar forum posts:
    http://forums.adobe.com/message/4456871
    http://forums.adobe.com/message/4434371
    http://forums.adobe.com/message/4404258

  • Surface Pro 3 with Illustrator CS6/CS3

    Hi there,
    before I want to buy the Surface pro 3 I have a few questions. The main reason I want to use it for is to work with Adobe Illustrator.
    1) I've installed CS6 student edition on my desktop pc at the moment. Is it possible to use CS6 student also at the Surface by using the same license as on the pc.
    2) Can I use the pressure sensative of the brushes in Illustrator CS6 with the Surface 3 pen?
    3) If it's not possible to use CS6 on both devices, I have also the older Illustrator CS3 student edition. Has anyone tried to use this pressure option in the Illustrator CS3 on the Surface pro 3?
    4) Could you generally advise to use Illustrator on the Surface pro 3. I've read that the GUI symbols are very small. Has anyone experiences?
    Thank you so much,
    ktoffler

    You shouldn't have much problems with the surface. The only thing I can think of is the issue of the higher resolution. Since illustrator is an older version is is lacking the features for higher resolution monitors. You may need to lower the resolution to make it easier to see and use. Other than that you should be fine.

  • Why Photoshop and Illustrator CS6 are so slow on my MacBook Pro early 2011?

    First of all sorry for my english
    I recently installed Photoshop and Illustrator CS6 and they tend to lag even on just during normal work operations like zooming, opening a file, selecting a tool, browsing menus etc etc.
    Cpu, Ram and Gpu usage are normal, I mean when I use these software there's at list 85% of free Cpu, 1GB of Ram still available, and 80% of free GPU. And I got 30GB left on my hardrive which is little but I believe is enough.
    So I cannot believe this slow performance is due hardware limitations. There must be some driver issue or something else.
    Anyone knows why CS6 is so slow?
    Software version:
    Photoshop CS6 13.0.1
    Illustrator CS6 13.0.0
    My Specs:
    Os: Snow Leopard 10.6.8
    Cpu: Intel Core i7 2.3 GHz
    L2 Cache (per Core): 256 KB
    L3 Cache: 8 MB
    4GB ram
    AMD Radeon HD 6750M

    idunnoisok wrote:
    I recently installed Photoshop and Illustrator CS6 and they tend to lag even on just during normal work operations like zooming, opening a file, selecting a tool, browsing menus etc etc.
    ... And I got 30GB left on my hardrive which is little but I believe is enough.
    So I cannot believe this slow performance is due hardware limitations. There must be some driver issue or something else.
    Anyone knows why CS6 is so slow?
    Software version:
    Photoshop CS6 13.0.1
    Illustrator CS6 13.0.0
    My Specs:
    Os: Snow Leopard 10.6.8
    Cpu: Intel Core i7 2.3 GHz
    L2 Cache (per Core): 256 KB
    L3 Cache: 8 MB
    4GB ram
    AMD Radeon HD 6750M
    My experience is that Photoshop can demand and use prodigious amounts of memory and disk space, much more than one might expect from the size of the files being worked on. While I don't have direct experience with CS6, my daughter uses CS4 on a Macbook Air with 4 GB memory and she had 100 GB free (on a 250 GB solid state drive). CS4 is less demanding than CS6, and in fact with the SSD, it runs pretty well, even with just 4 GB memory (the solid state drive is basically like memory, in fact, in some ways). However after running Photoshop on some projects for a while, we noticed she had only 60 GB free disk space. After restarting her Mac, she had 100 GB free again. Photoshop CS4 was using up 40 GB of disk space! And this was simply editting some (multiple) photos from a digital camera. Photoshop not only has its own memory management processes, but it also pages to disk and uses disk space as "scratch space" in its own fashion. I think that it is inadvisable to run Photoshop with less than 100 GB free disk space, and that's with CS4, not even CS6. And if you don't have a solid state drive, the throughput might slow down immensely unless you have a lot of memory (I think someone else pointed this out already).
    Bottom line -- based on what I have seen with CS4, 4 GB memory is too low by at least a factor of x2 (16 GB memory would be even better), and I'd say a minimum of 100 GB free disk space is a must as well. I saw CS4 using more than 40 GB of "scratch disk space" and you are using CS6, which must use significantly more resources than CS4, and you indicate only 30 GB free space. That seems too low to me. I think other Adobe major software packages are similarly demanding, unlike any other software I have seen or used. For instance, I think you would have no trouble running MS-Office software (which is also known for using computer resources, but not anywhere as much as Adobe software).
    One thing you can do is when you notice things slowing down, not only quit all other software except for CS6, but also in the Finder, under the Go menu, enter
    /private/var
    under Go To Folder ...
    and then look in the folder called
    vm
    If you see swapfiles, add up the total space they are taking, and also the space taken by the sleepimage file. These are working to decrease the amount of free space you have and they can quickly grow to tens of GB when Photoshop and other Adobe softwares are running.
    Since it sounds like you have now upgraded your RAM, that should help, but you may find that the swapfiles and sleepimage files are taking even more disk apce faster and I think 100 GB free space is needed to avoid further slowdowns.

  • Adobe Illustrator CS6 crashes

    Adobe Illustrator CS6 crashes with spinning ball on MAC OS X 10.6.8 on new or existing files. Help?
    Message was edited by: stanbujak

    Reset your prefs, or with Ilustrator closed move this folder to your desktop
    /Users/(YOURNAME)/Library/Preferences/Adobe Illustrator CS6 Settings/

  • Illustrator CS6 crashes every time when I try to use the type tool over an image. HELP!

    I've been working on several files for some package design. Every time I try to replace some text that happens to be sitting over a linked photo, illustrator freezes up and crashes. Every single time without fail, it fails.
    I tried to move the same piece of text off the artboard, modify it, and move it back, but it crashed even while off the board (and not on top of an image).
    What is causing this? Is there a fix?
    I'm running Windows 7, up to date on all software (windows & adobe included). Using Illustrator cs6, 64bit. I'm running on a new machine as well - though I was having this issue on another computer as well.

    Temporarily break the link to the image by renaming, then make your edit, then change the name back when done.
    Also open the image in photoshop, check over channels and paths for anything strange or unecessary, do a save as to same filename and replace, this may flush out any problem with the image.

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