Illustrator / Wacom tablet / Yosemite problem

Ever since the latest Yosemite update I have experienced problems with Illustrator when using my Wacom tablet (Intuos Pro). Basically, if I draw a box or draw a marquee to select multiple items/points, the box I’m drawing will jump and draw the wrong size and in completely the wrong place. I also have other issues, like when adding anchor points to a line the application will suddenly freeze. It doesn’t even seem to fully crash (going to Force Quit appears to show the application is still running), but I can’t do anything so have to quit anyway. I have this same issue every single time and I can’t work for more than 5 minutes without it happening. I’m running Yosemite on a MacBook Pro with the latest Adobe CC updates and latest Wacom drivers installed. At the moment it only seems to happen in illustrator, not the other apps. This is causing big problems for my work, so any help greatly appreciated. Thanks.

Hi Sair,
I’ve hit upon a sort-of solution that might help you:
With your second monitor plugged in, go to System Preferences > Displays > Arrangement, then drag the white bar from the smaller display to the larger (see screenshot below). This will effectively make your second display into your main display, and your laptop becomes your secondary display. I’ve been using Illustrator and InDesign in the larger display since doing this a week ago and haven’t had any problems. The only issue is that if in you normally run something else alongside Illustrator in your primary display this could, I guess, be affected, although I haven’t had any issues so far.
Obviously it’ll be much better if Adobe / Apple / Wacom correct the issue, but I hope this helps in the meantime!
Michelle

Similar Messages

Wacom Intuos + Yosemite = Freeze

Just as an FYI to those of you having issues with Wacom Intuos tablets and Yosemite.
There is definitely an issue causing lockups/freezing with the Wacom drivers under Yosemite. This is also being discussed over at MacRumors.
My combo is:
Retina iMac (iMac 15,1)
OS X Yosemite (10.10, Build 14A389)
Intuos 5 Pro tablet
Latest Wacom OS X drivers (6.3.10w2)
Symptom (nearly 100% reproducibility)
Let computer go to sleep (iMac power settings at defaults). When you wake the computer, login screen comes on, then the entire system locks. No mouse, no keyboard input, nothing. Just the login screen. Only way to get the system back is a hard reset with the power button.
When the Intuos tablet is unplugged (but drivers still installed), problem still happens.
When the Intuos drivers are uninstalled (using the utility in Applications/Wacom/Wacom Tablet Utility), problem goes away.
Here's hoping Intuos gets their drivers fixed ASAP, because for now, some of us have very expensive paperweights on our desks.

I see you are running LR 2.6. You should load version 2.7, which is the last update for LR 2:
http://www.adobe.com/support/downloads/detail.jsp?ftpID=4673
LR updates reload the complete program, which will eliminate the installation as an issue.
The link I posted talks about the larger Intuos4 tablet, but all Intuos4 tabletsuse the same USB connector type. Apparently the internal solder connections can break from heavy tugging on the small miniUSB connector. I have the medium Intuos4 and wrap the cable across the back edge and held down with a small piece of clear tape. Since your problem seems to occur intermittently (after ~ 1 hour) it indicates losing the USB connection to your tablet may be the cause. You can use a camera miniUSB cable to replace your current cable for testing purposes. I have about six of these, since one comes with virtually every camera today. I also suggest plugging it into a different USB port on your computer, to eliminate that possibility as well.
If you still have the problem you can try deleting your Preferences file, which does NOT get replaced when you reinstall or update LR:
http://lightroomers.com/replacing-the-lightroom-preference-file/745/
On Windows 7, open Windows Explorer and navigate to the Users/[username]/AppData/Roaming/Adobe/Lightroom/Preferences folder, and delete the Lightroom 2 Preferences.agprefs file. LR will create a new preferences file the next time it is opened.
If still no joy perhaps upgrade to LR4, which has its own set of issues and learning curve.

After installing Yosemite, I got this message 'this version of Pen Tablet Preference is not compatible with this version of OS X i.e. my Wacom Tablet software. Do I have to a new Wacom Tablet or is there a way to update my existing software for it?

After installing Yosemite, I got this message 'this version of Pen Tablet Preference is not compatible with this version of OS X ie my Wacom Tablet Software. Can it be made compatible without buying a new Wacom Tablet?

Ive just downloaded a Driver update from Wacom for my Tablet so hopefully this has resolved this problem.

Wacom tablet problems with CS3

I've had Flash 8 which was fine with my Wacom tablet.
However, now that I've downloaded Flash CS3 it's caused problems
with my Wacom tablet even if I return to Flash 8. For example, if I
double click on a symbol, a broken rectangular object appears and
enlarges. I'm eventually taken to edit the symbol, how it's become
most time consuming. Is there a patch or a solution?
Sincerely,
Dale

how is this related to a wacom tablet?
can you provide a screenshot of this "broken rectangular
object"?
Chris Georgenes
Adobe Community Expert
mudbubble.com
keyframer.com
howtocheatinflash.com
nationalvelvet wrote:
> I've had Flash 8 which was fine with my Wacom tablet.
However, now that I've
> downloaded Flash CS3 it's caused problems with my Wacom
tablet even if I return
> to Flash 8. For example, if I double click on a symbol,
a broken rectangular
> object appears and enlarges. I'm eventually taken to
edit the symbol, how it's
> become most time consuming. Is there a patch or a
solution?
> Sincerely,
> Dale
>

Security update 2011-011 caused problems for Wacom tablet

I have Wacom Bamboo Fun (model CTE-650) tablet, which have since worked well after every passed "security updates". However, after I installed new Security update 2011-011, it started to act weird. I can move pen pointer on screen, but cannot select anything and can't move windows etc..
I checked the disk, verified and repair permissions, and also tried to install most recent Wacom tablet driver but nothing have helped so far. Does anyone experienced this? Any solutions..?

I too have problem with my Wacom Bamboo Fun tablet (in this case the CTE-450). It acts as normal mouse, it does not map to the screen coordinates, only to up. down, left right movement.
When I open the Tablet preference pane, it tells me it does not detect any tablet. I restarted, and nothing. I reinstalled the latest driver (Driver 5.2.4-4(RC) for OS X 10.6, 10.5 & 10.4 (PPC & Intel) from 15 Feb 2011) and still does not work.
Apple... is it you who invalidated my valuable piece of hardware?

Wacom tablet and photoshop

I have just got a new Macbook Pro Yosemite. I have Adobe CS6 and everytime I use my Wacom tablet it acts buggy. For instance: Using the eraser tool, if I want to make the eraser larger I hit "]" as a shortcut. This doesn't work unless I click on a mouse first on the background before using the Pen again. This happens for other tools and shortcuts. The Polygonal Lasso tool also only works if there is a very long lag between points using the Wacom Pen.
Is anyone else having this issue? I've tried reinstalling the Wacom drivers and updating the software but it has yet to be effective. Any help would be greatly appreciated!
Cheers

That is a definite yes. It is way more accurate than the mouse is and it provides pressure values that will be important for any brush work. Even Illustrator makes use of them.
There will be a lot of clipping images for the web page so it makes sense to have a precise instrument to do the job.
One last thing, it will help prevent carpal tunnel in your wrist. If you already have it it will provide some relief. If nothing more than a way to alter how you hold your hand for a while.
It will take some time getting use to the tablet, so keep a mouse around, especially at school. Nothing worse than getting frustrated when your under a time crunch. Play with the tablet at home get use to it, when you feel comfortable with it, then try it in school. Just be prepared to use the mouse when your under pressure. Over time that won't be an issue.

Wacom tablet brush features lagging and non-responsive

I am a photographer and rely heavily on my Wacom tablet to edit my images in Photoshop. The latest CS6 update and CC update disables any tool that uses the brush feature. If I work with a tool for example the quick selection tool, before I can use any keyboard shortcuts or hot keys I have to click anywhere else in my workspace, then my keyboard will work. I cannot increase the selection size of the tool, cannot adjust hue or saturation, and cannot choose another tool using the keyboard shortcuts.
THIS IS A HUGE PROBLEM for me at the moment. My editing time has nearly TRIPLED because of the additional steps I have to take.
I contacted Wacom support and they told me to contact Adobe. All of the Adobe forums said to contact Wacom. I am now stuck in an endless battle of neither company wanting to take responsibility.
The most recent Wacom drive supports Mac 10.8x-10.10x so Wacom does not believe that their driver is the cause of the malfunction. When I use my Apple mouse I do not have any of these issues in Photoshop. Yes, the simple answer is to stop using my Wacom and just use my mouse but that is not a plausible argument for a left-handed person.
I am also frustrated that I could not contact support via email that I had to start a discussion. Hoping someone from Adobe will respond or even see this. Clearly there is an error with the Adobe software.

Ok the problem seems to be fixed for me. Here what I did:
Before, I was running Yosemite 10.10 on an iMac i7
I had the latest driver from Wacom (I tried a couple of older drivers, to no avail)
I'm running PS CS6, with all update
I'm using a Wacom Intuos 5 medium tablet
I was getting super bad lag while using the brush and other tools. Let's say I'd open an image to edit. After selecting the keyboard shortcut for my brush, I'd make one pass with the brush on the image. The brush stroke would be there, but it wouldn't show up in the history palette. Only after making another brush stroke would the previous action be recorded in the history palette. I was lagging real bad. In between brush strokes I wouldn't be able to change tools or even change the size of my brush. Nothing worked. I'd have to click off the image to regain control, or click the trackpad to regain control. BTW, the trackpad worked perfectly. NO lag for anything in PS. The polygonal lasso tool, one of my favorite selection tools, was basically unusable with the lag. I'd have to click several times before it would catch up and then sometime it would just randomly close the selection. So that was useless.
Ok, so that's what was happening to me. My tablet was basically useless. It took triple the time to work with it.
All I did was update Yosemite to 10.10.1 and the tablet now works PERFECTLY in photoshop cs6 for me. I'm not sure you'll get the same results but it worked for my computer. I really didn't think it would work so I was pleasantly surprised when it did.
I had tried installing older wacom drivers. Didn't work.
I tried reinstalling PS CS6 in a new user profile on my Mac. Didn't work.

Why does my Wacom tablet only make straight lines with the pencil & brush tool even WITHOUT shift?

I have Photoshop CS3 on Mac OSX 10.5.8 on a white MacBook and I'm using a Wacom CTE-630, and I always had the correct drivers.
Yesterday I discovered that the brush and pencil tools were incapable of doing anything but a dot or a straight line while I used my Wacom tablet. Using those tools with the touchpad works perfectly! Curves and squiggles abound! But for some reason I can't do it with my tablet.
And I yes I tried downloading the latest drivers from the Wacom website... to no avail.
After looking through forums I discovered that it was a problem experienced by users of tablets of other brands, I couldn't find any mention of Wacom tablets having this issue. And then I saw a thread somewhere that mentioned holding shift created straight lines! So I immediately thought that perhaps photoshop was functioning in reverse or maybe my shift button was broken...
So I pressed shift, and something different happened, if I made a dot on the page a line would automatically appear, connecting that dot to the previous dot I had made. Which is in contrast to the issue I had been having which goes something like this:
If I try to make any curved lines, a dot will appear where I first made contact on the page and then when I release the pen from the tablet a straight line will go from there to the dot at the start of the line. In other words, a dot appears when I start a line and no matter what I do with the line after that, a straight line goes from where I ended the line to where I started it!! ARGHHHH!!
And it turns out It's not a Wacom problem, or it doesn't seem to be, because it works fine with the brush tool in Illustrator CS3.
So I came to the conclusion it was Photoshop that was at fault. I found nothing on these forums related to my issue.
I hope someone can help. Because I was really itching to start digitally painting again. =(
Thanks in advance!!

Yes I did solve the problem!
Thanks to everyone that suggested things, but none of them worked. In the end it was Wacom, yes... WACOM that solved the problem. Even though it was an Adobe Photoshop issue as far as I could tell. So thank you Wacom, you helped me when I needed it most.
So now to the vital solution:
"Thank you for your recent enquiry regarding pen tool in Adobe Photoshop CS3.
Please try the step below for reset CS3
For MAC, please hold pressing command + alt+ shift, then open Photoshop.
Get the CS3 update. Start CS3 while holding.
If the problem remains, uninstall and reinstall Adobe Photoshop CS3 again."
Worked the first time for me. So spread the word! This issue shall trouble people no more, a solution has been found!

Photoshop CC work area troubleshooting on wacom tablet

Hi I have a very odd problem going on with photoshop cc while using my wacom tablet. For the most part it runs fine with no real problems whatsoever. I can work on photoshop normally until I move my cursor away from the wacom screen, back to my MacBook, and click out of the program. Once I do this the work area in photoshop disappears. specifically meaning the window where my current file is being made goes blank. everything around the work area appears the same, like the tools, tabs, etc. My only solution to this problem is to turn off and on the wacom tablet. It works fine after that until I click out of the program again. Its getting pretty annoying to deal with now so any help would be super appreciated. I will post pics to give you guys an example when I get the chance. Posting from my phone right now.
here are my specs:
Macbook Pro 15-inch
2.3 GHz Intel Core i7
4 GB 1600 MHz DDR3
NVIDIA GeForce GT 650M 512 MB
OSX 10.9.2 (13C64)
Cintiq 13 HD

Is it just slow drawing, or is actual computation (image size, rotate, GBlur, etc.) also slow?
If the slowdown is drawing, then the most likely culprit would be the video card driver. Update your driver from the GPU maker's website.
If the computation slows down, then something is interfering with Photoshop. We've seen some third party plugins, and some antivirus software cause slowdowns over time.

Using the Wacom tablet on CS6

I am on the creative cloud and have down loaded and successfully installed PS6. I am a professional illustrator and use the Wacom tablet. My concern is with the pen pressure effect not staying on. I have went to help option on PS6 and checked for updates and down loaded them with no results and called support as well please help. I went to the Wacom sit as well to check to if my drivers are updated and they are, and called their support as well with no results. I understand that PS6 is a new product and that I may have to wait for patches, that is fine. If there are any other options please advise.

Actually I am having similar issues with Photoshop CS6 extended and the Wacom Intuos2 tablet, that is, there's a variable that CS6 will not work...in my case, it's tilt and rotation. I can get pressure sensitivity to work, but Photoshop CS6 doesn't respond to tilt or rotation. (This is frustrating as I have a painting project coming up in a Photoshop class and I can't get the brush to work right...). Pressure response is fine for me, but the computer will not register the tilt of the pen. When I try it in a different program on my computer (Corel Painter 12), the mouse icon and pen strokes all show that the program is receiving and processing pen tilt, rotation, orientation (pen tip vs. eraser) and pressure. When I try my tablet on Photoshop CS5 on the Mac in my classroom, Photoshop CS5 also responds to pen tilt, rotation, orientation, and pressure.
I have thus far completely deleted the Wacom drivers and reinstalled them with the latest driver version. This has had no effect. From all I can tell, the tablet seems to be working, but CS6 extended isn't reading. What am I missing here?

Wacom Tablet Mapping Bug Only in Photoshop

I am using a Graphire Wireless Wacom Tablet on a Windows 7 PC at work. I installed the most recent drivers, and it works flawlessly in a duel monitor setup, and I have no trouble mapping it however I would like.
This is all great until I launch Adobe Photoshop (CS4). Upon launch of the program there is some kind of bug, and suddenly the mapping acts as if both displays were squished into only the primary display. I can toggle between displays, and instead of toggling between display 1, 2, and both, it toggles between the left and right half of the screen and the whole screen. The other monitor is still functioning normally, only the mapping of the tablet is effected, and as soon as I close Photoshop, it reverts back to normal.
I did find one posting with the same problem, but it was resolved my installing the updated drivers, which I already have, and the discussion was closed. Any help I can get would be great.

Wacom has per-appliation settings, and somewhere you've changed the tablet mapping for Photoshop.
Photoshop does not know about the tablet mapping, only the Wacom driver knows about and controls the tablet mapping.
Check the Wacom control panel/preferences. If you can't figure it out, contact Wacom technical support.

Photoshop CC 2014 incompatible with Wacom tablets?

Hey everyone, so I'm having a lot of issues with my Wacom tablets and PS CC 2014. So, I have two tablets hooked up to my computer (and before you ask, no, the issues don't stem from two tablets being connected to the computer. I already tested that.) A Cintiq 21UX and an Intuos 5. Both work very well and as you would expect in Photoshop CC, however in CC 2014 they have loads of problems. On the Cintiq, while I get great, fluid lines with the brush tool I can't change my eraser's size on the fly by rotating my pen like usual. It's very annoying and absolutely destroys workflow. Now, the eraser works, but the size can't be changed by flipping the pen from the brush tool like it normally would be able to. That's just the issue with the Cintiq though, on the Intuos 5 there's no pen pressure whatsoever! It just thinks the pen is a mouse, on both sides of it. I'm certain this isn't a driver issue, as the tablets have their drivers up-to-date and work perfectly with both Photoshop CC (standard) and Corel Painter X3.
Does anyone know how I could fix these issues?

I'm on Windows 8.1 with an Intuos4 tablet. I updated to photoshop CC 2014 and after updating the tablet driver so I had the use Windows Ink checkbox I got the pressure sensitivity back but the lines are horrible and jagged so I'm trying to revert to the old implementation following your instructions and created the txt file named PSUserConfig.txt with the lines
# Use WinTab
UseSystemStylus 0
That worked to get pressure sensitivity to work whether or not the Windows ink box was checked but didn't fix the jagged lines.
I'm not sure I understand the second part of your instructions about turning off gestalt's functionality (Not even sure what that is) Is there supposed to be a PSUSerConfig.txt file because there wasn't one until I just saved the one I made. Is any of this even going to fix the jagged lines or is that a whole different issue?
Everything works just fine in Photoshop CC 64bit

Wacom Tablet & macbook

Hello,
I am very new to osX, I bought my macbook last week. None of my earlier OS 9 applications would run on osX. Its going to be hard enough getting photoshop, illustrator etc all over again, but I really cannot do without my Wacom tablet (graphire 2). Is there anyway that I could get that to work.
thanks,
asma

Hi,
I have a graphire4 & MacBook, instead of installing the tablet with the drivers that came in the tablet's installation CD, go to Wacom's site and download the new drivers they have there, they're Universal for sure and they should work.
I have a friend that uses a graphire3 with an intel based iMac and he had to do the same thing, and the tablet came back to life as it did with his old iBook.
Try and report back.

Wacom Tablet Issues with LR 5.6

Ever since I upgrade to LR 5.6, I'm having problems with my wacom tablet (intuos 5 wireless small). When I use the TAT, as I move up and down the slider moves a couple of numbers and them stops. If I use my blue tooth mouse, it works just fine. Also, if I go up to the Histogram and click and drag, nothing at all happens using the tablet, but works just fine with blue tooth mouse. There are a lot of other issues with rendering and unstable pen action. I have no issues with the tablet in Photoshop CC - 2014 ACR or any other programs. It's definitely tied to LR 5.6.
Any help on this will be greatly appreciated. Oh, I have uninstalled and re-installed and have the same problem.
Dennis

I downloaded the driver at Wacom Europe GmbH - Support - Treiber ran it without the tablet being connected, than plugged in the Intous again. Immediately a new USB-recognition/installation process started (but all customizations were preserved).
That was all. I am not a nerd, just a normal user, so nothing special to report. It just worked out fine.

I recently updated my imac to 10.9 and now my wacom tablet won't work

Has anyone had problems with their Wacom tablets after updating to 10.9?

This is what I see in prefs while tablet is connected:
Boo hiss. Unacceptable.

Illustrator / Wacom tablet / Yosemite problem

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