Im getting backup corrupt after being told by apple to go to 6.1.1 due tothe known battery issues. Anyone know why this might be happening?

Hi all, I recently went to 6.1 and immediately experienced the well publicised issue with battery drain. Rang Apple, followed their recommendations, perform backup, then wipe the phone, then set up as new on 6.1.1, drain battery to zero, then charge for 8 to 10 hours.  Then restore from backup.  Except first time doing it it said that there was not sufficient memore on the PC, (12gig is free), and now its saying itunes could not restore as either the backup is corrupt or not compatible with the iphone bing restored, thats not the case as its the same iphone.  Does anyone have any thoughts or am i in trouble!!

If the backup is corrupt, there is nothing that can be done with that backup.
Restore as new.
All of your content should be in iTunes, simply sync it back.

Similar Messages

  • When I publish a movie using Captivate 6 I sometimes get a slide that is overlayed with part of a previous slide.  Does anyone know why this might be happening and what I can do to prevent it?

    When I publish a movie using Captivate 6 I sometimes get a slide that is overlayed with part of a previous slide.  Does anyone know why this might be happening and what I can do to prevent it?

    Which version of 6? Check the slide quality, if it is at Low, push it to High or Optimized. Then uncheck all compression settings in Preferences, Project, SWF Size and Quality.

  • Trying to install adobe acrobat pro 9 on a new laptop after deactivating it on old laptop. After installation I get Update check for some reason then doesn't let me go any further Anyone know why this is?

    OK so I have deactivated and uninstall the version off the old laptop, then reinstalled the version on the new laptop. When you go to open a document it says it wants to do an upgrade check for some reason, anyone know why this is? It will not take the serial number after that and it doesn't show the version we have in the drop down list.

    Hi johnb49273320,
    What operating system are you running on the new laptop? If it's a current OS, then it may be incompatible with Acrobat 9. Please see https://helpx.adobe.com/x-productkb/policy-pricing/system-requirements-acrobat-family-prod ucts.html.
    It could also be that you're trying to install an upgrade, and the installer is looking for the serial number for the previous version (is the previous version listed in the drop-down list?).
    Best,
    Sara

  • I am batch processing in PS 2014 (watermark and saving as jpeg from ps file). I get the message for some but not all 'this file needs to be saved as a copy with this option'. And then I have to save it manually. Does anyone know why this happens? (It is j

    I am batch processing in PS 2014 (watermark and saving as jpeg from ps file). I get the message for some but not all 'this file needs to be saved as a copy with this option'. And then I have to save it manually. Does anyone know why this happens? (It is just a plain photoshop file, a watermark is added, then save as jpeg - the jpeg is saved to a different folder than the original photoshop file.)  It happens for about 10 of 30/40  files approximately . Thank you, Kathryn

    I believe I have figured it out - I need to flatten the image, even though there are no layers except for layer 0, first.

  • Cannot download songs get error 5002.  Does anyone know why this is happening?

    I was able to download about 4 new songs today, but then started to get an error 5002 when trying to download a few more.  Does anyone know why this happening and how to resolve?  I've already shut down and restarted my phone, logged out of itunes and relogged in...neither solved the issue.

    It didnt do anything for me...
    just to make sure... of the correct step...
    rm -rf  ./.itmstransporter
    then
    sudo /Applications/iTunes\ Producer.app/Contents/MacOS/iTunes\ Producer
    About that folder, I searched for it, but couldnt find it, is it inside the Itunes Producer packages?
    is there a way to localize it in finder?

  • Hi, i get the error -49 when trying to Export a Movie edited in iMovie and recorded with Elgato Video Capture anyone know why i get this Error and can help me?

    Hi, i get the error -49 when trying to Export a Movie edited in iMovie and recorded with Elgato Video Capture anyone know why i get this Error and can help me?

    Read this
    http://support.apple.com/kb/ts1583

  • TS4291 I can't send mail from my iPad apps, I just get the error message, 'The recipient- was rejected by the server because it does not allow relaying.' Does anyone know what this means and how to fix the problem.

    I can't send mail from my iPad apps, I just get the error message, 'The recipient… was rejected by the server because it does not allow relaying.' Does anyone know what this means and how to fix the problem.

    iOS: Unable to send or receive email
    http://support.apple.com/kb/TS3899
    Can’t Send Emails on iPad – Troubleshooting Steps
    http://ipadhelp.com/ipad-help/ipad-cant-send-emails-troubleshooting-steps/
    Setting up and troubleshooting Mail
    http://www.apple.com/support/ipad/assistant/mail/
    Using a POP account with multiple devices
    http://support.apple.com/kb/ht3228
    iOS: Adding an email account
    http://support.apple.com/kb/HT4810
    iOS: Setting up an Outlook.com, Hotmail, Live, or MSN email account
    http://support.apple.com/kb/ht1694
    Server does not allow relaying email error, fix
    http://appletoolbox.com/2012/01/server-does-not-allow-relaying-email-error-fix/
    Why Does My iPad Say "Cannot Connect to Server"?
    http://www.ehow.co.uk/info_8693415_ipad-say-cannot-connect-server.html
    How to Sync Contacts with Your iPad Using iTunes
    http://www.dummies.com/how-to/content/how-to-sync-contacts-with-your-ipad-using- itunes.html
    iOS: 'Mailbox Locked', account is in use on another device, or prompt to re-enter POP3 password
    http://support.apple.com/kb/ts2621
    eMail Groups - You can use a third party app that many users recommend.
    MailShot -  https://itunes.apple.com/us/app/mailshot-pro-group-email-done/id445996226?mt=8
    Group Email  -  https://itunes.apple.com/us/app/group-email!-mail-client-attachments/id380690305 ?mt=8
    iPad Mail
    http://www.apple.com/support/ipad/mail/
    Configuration problems with IMAP e-mail on iOS with a non-standard SSL port.
    http://colinrobbins.me/2013/02/09/configuration-problems-with-imap-e-mail-on-ios -with-a-non-standard-ssl-port/
    Try this first - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.)
    Or this - Delete the account in Mail and then set it up again. Settings->Mail, Contacts, Calendars -> Accounts   Tap on the Account, then on the red button that says Remove Account.
     Cheers, Tom

  • Every time I turn the computer off or put it in sleep mode... when I come back my wallpaper is gone. I have to keep going to my pics and getting it back. Does anyone know why this keeps happening??

    Every time I turn the computer off or put it in sleep mode... when I come back my wallpaper is gone. I have to keep going back to my pics and getting it back.
    Does anyone know why this keeps happening??

    Are you choosing it from one of these folders (in my screenshot) or you can also put that picture into the correct folder. The path is:
    HD > Library > Desktop Pictures
    If you add it to the folder manually, please restart your computer.
    And yes, letting it sleep is a good idea, or else the startup disk will spin and the screen may suffer from image persistence if you leave a window or image parked in the same spot too long, so the screensave is a good idea.

  • HT4759 After I add a new PC to synchronize Outlook contacts and calendar with icloud, another PC/Outlook stops synchronizing that had been working fine.  Does anyone know why this happens repeatedly?  Is there a limit to the # of PCs that synchronize with

    After I add a new PC to synchronize Outlook contacts and calendar with icloud, another PC/Outlook stops synchronizing that had been working fine.  Does anyone know why this happens repeatedly?  Is there a limit to the # of PCs that synchronize with iCloud

    Not possible.

  • My iPad 2 randomly had a line going down the screen when I switched it on today, does anyone know why this is or how to get rid of it ?

    My iPad 2 randomly had a line going down the screen when I switched it on today, does anyone know why this is or how to get rid of it ?

    Hello there, Adavidson137.
    The following Knowledge Base article offers some great clarification on display anomalies:
    About LCD display pixel anomalies for Apple products released in 2010 and later
    http://support.apple.com/kb/ht4044
    The following steps for troubleshooting iPhone display issues can also be useful for your iPad as well:
    iPhone: Hardware troubleshooting
    http://support.apple.com/kb/ts2802
    Display image issues
    This can include bright or dark pixels, lines in video, or sections of video missing.
    Try turning iPhone off and then on again.
    Verify the issue is not content related, by viewing different content.
    If the image is too dark, adjust the brightness. In General Settings choose Brightness and Wallpaperand slide the slider.
    My issue is still not resolved. What do I do next?
    Contact Apple Support.
    Thanks for reaching out to Apple Support Communities.
    Cheers,
    Pedro.

  • After updating to system 7.2 the library folder in my home folder has disappeared.. anyone know if this is a byproduct of OS7.2

    After updating to system 7.2 on my MacAir, the library folder in my home folder has disappeared.. anyone know if this is a byproduct of OS7.2

    Not with 10.7.2 but with OSX Lion since it was released.
    Apple has hidden the Library folder by default.
    In Finder option-click Go in the menubar and it will appear under Home.
    Or permanently with this Terminal command: chflags nohidden ~/Library
    Stefan

  • Everytime I open Safari I get a message that says the "Safari version you are using doesn't support the Community Toolbar."  Does anyone know what this means?

    Everytime I open Safari I get a message that says "we're sorry but the Safari browser version you are currently using does not support the Community Toolbar." Does anyone know what this means?

    Have a read at this thread https://discussions.apple.com/message/15620421#15620421 with similar problem and a solution.
    Stefan

  • My intel-Mac doesnt seem to release memory after I quit applications and I have to continually restart to regain memory. Does anyone know why this is happening?

    I have a Intel-iMac running snow leopard and programs that I run and then quit wont release the memory the were using I have 3GB of Ram so I should have plenty available. Has anyone else had this problem? Im tired of restarting to get my memory back.

    Russ Grebenc wrote:
    I realize that 3 GB is not much today but 95% of what I use is Safari, Firefox, and Mail and I never used to have this problem. Im using Snow Leopard 10.6.8. Its a 2.4 Ghz Intel Core 2 Duo iMac.
    Browsers tend to use a lot of RAM, particularly if you have multiple tabs open. If you want to see where your RAM is being used open Activity Monitor (Applications - Utilities - Activity Monitor) and you can see. If your machine has the ability to upgrade the RAM that is what I'd strongly recommend you do.

  • HT4650 my safari keeps crashing on my iMac. anyone know why. this keeps happening after 10 seconds or so. any ideas?

    SAFARI keeps crashing on my Imac.
    I have checked for virus software and appear to have none.
    I have checked the automatic safari address that loads, which mysteriously had a ,http/ with a coma infront of the default website address to load on safari. I have changed this so the default website is back to apple without the , before the address.
    Can anyone suggest what I do next. I keep getting an error message after 3-10 seconds.

    And have you loaded any optimizers/add-ons/accelerators/anti-malware tools/etc or similar?
    Any (free or paid) product that was advertised as helpful?
    Any Safari extensions loaded?

  • While trying to back up my iPhone i keep getting the error message that it cannot read the contents of my phone... It then directs me to restore it back to factory settings. Anyone know why this is happening?

    I've used this same iTunes account multiple times to back up phones and restore them when I've gotten new devices. I have restored this device as well once before, but i want it as up to date as possible becuase I am getting the iPhone 6 tomorrow. I've run a diagnostics test and under the connectivity test its saying there is no iPhone found, as well as under the sync test. I've gone through all the steps and what the possible problem could be (un-installing and re-installing, making sure all the software is active and up to date on my computer and making sure everything is installed correctly and running properly) and I'm still getting the same error message. I'm out of options and idea. Please help!

    Hey avitz99,
    Thanks for the question. After reviewing your post, it sounds like the iPhone is not recognized in iTunes. I would recommend that you read this article, it may be able to help you resolve or isolate the issue.
    iOS: Device not recognized in iTunes for Windows
    Thanks for using Apple Support Communities.
    Have a nice day,
    Mario

Maybe you are looking for