Im losing faith in Apple

Question

I absolutley love my 3GS but im begining to lose faith in Apple and will seriously consider moving to a different brand of phone when my contract is up.
My phone had to be exchanged because of signal problems early on when i first had it which wasnt really a problem because it was a straight exchange then it kept switching off so had to go for repair so i didnt have a phone for nearly 2 weeks.
Ive now got problems connecting to the itunes store (And many others have the same problem) since the itunes update, My sons got the new iphone4 which has the notorious signal problem (And he brought a bumper)and theres obvious problems with the latest version 4 software which i darent install in case it causes me more issues.
It seems to me Apple are quick to charge top price for thier phones but are pretty shoddy on sorting out any faults they inccur. Steve Jobs brushes off iphone4 problems and tells people they are holding thier phone wrong, It doesnt exactly instill you with confidence for the Apple brand.
Apple need to pull thier fingers out and start to look after thier customers a bit better before they start to move on else where.
Rant over

Answer 1

Little comfort but according the Oftel and then confirmed by 4 big networks Stoke and Staffs have poor to moderate 3G coverage at best and who's to argue with the Telecomms regulator so you may find others having issues in your area with just about any smart phone.
Personel experience holds this out as i visit a customer in Longton few times a year and both my business O2 Nokia N95 and personal Orange Iphone struggle to connect/ find a 3G signal every time
Oh and don't say those with Blackberrys aren't - You do know most of those business phones are actually are operating on the 2G network don't you and sending/receiving email ain't that resource hungry.
As for your phone not loading into iTunes its most likely down to your cable- the pins and the base of your phone are damaged easily if you plug them directly into the phone frequently.
Best using a dock to reduce this risk.
As to the snipe at customer service why?
You had a 3GS with a fault (happens) - they exchanged it no problem
Your exchange phone developed a fault of switching its self off - Likely the proximity sensor - They repaired it.
Go with a fault -APPLE WILL HELP YOU find a solution - THEY DO THAT.
Apple after a period of investigation (All businesses surely need time to find out if their product have a design problem)
They acknowledged their IS an issue with the antenna under specific conditions and they offer at least a work round - FOC to ALL customers even if you HAVEN"T experienced the issue yourself you can now have a case or bumper FOC.
And the actual fault here is a bit of naivety on Apples part- still being new to mobile phones and their quirk, because Nokia/Sony Ericsson/Samsung and others have +ALL Known+ about the antenna issues for years -so much so they INCLUDE references and how NOT to hold your phone instructions in their user manuals.
Apple will surely follow this simple practise !
I expect though don't know for sure that the delay in delivering the White Iphone4 and general low stocks could well be because the Apple are working on a mid term and minor modification - something along the lines of under cutting the steel band for increased insulation.
FOR SURE THEY WON'T just keep trucking the same phone for ever - THATS NOT the APPLE way at all.