Imported image missing on print

hi, i'm getting complaints from clients that imported images on pdfs (distilled from illustrator) appear on view but are missing on printed layouts.  the images appear when i print from my epson and hp bxw laser printer so i have no idea what the problem is.  can someone shed some light on this subject?   thanks very much.

...i usually link the image so it's a smaller file.  does it make a difference?
Do you provide the image file separately? If not, that might be the problem.
Sure the file is smaller. It doesn't include the honking humongous image data. Embed it. You have to provide the data in any event, and you might as well make it part of the layout so that it doesn't get separated.
More to the point, there are several good reasons to use 'save as PDF' rather than printing to the Adobe PDF virtual printer or distilling via an EPS. Might want to look up papers written by Adobe scientist Dov Isaacs on this subject.

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