In return sales order(va01) return amt value is not showing plz help

Question

DEAR,
Issue : When Sales Order, Delivary, Transfer Order, Billing is created by one user , and if the same user creates Sales Return Order(VA01) it is working fine. But if any other user creates this Sales Return then it is not showing Sales Return AMOUNT value which has to be copied from the Billing Dcoument.
This Sales Return transaction calling Form Routine which contains code to get Sales Return value . when same user who created Sales Order, Delivary, Transfer Order, Billing creates Sales Return then SPA/GPA PARAMETERs used in Form Routine program to get Reference Billing Document no.,etc , are getting populated by values , but if different user creates Sales Return this SAP/GPA PARAMETERS is not getting populated. i.e
DATA V_VBELN TYPE VBELN.
GET PARAMETER ID 'VF' FIELD V_VBELN .
why it is not getting populated plz help

Answer 1

Hi,
When you create a return based on a complaint, you:
Post the goods to your warehouse for checking
And then, implement one of the following activities:
Approve the complaint and create a credit memo
Approve the complaint, and implement a free of charge subsequent delivery based on the return
Reject the complaint
Process Flow
You create a sales document with the order type for returns. You can create the return in one of the following ways:
– Without reference to an order
– With reference to an existing order
– With reference to an invoice
You can block the return in Customizing, so it is not invoiced. Go to Sales - Sales Documents - Sales document header - Define sales document type in the billing block field in the billing section.
If the returned goods are sent to your warehouse, create a delivery (returns delivery) with reference to the return.
The goods issue posted for the returns delivery matches the goods receipt to your own stock.
After you have checked the goods, you can implement one of the following activities for the complaint:
Approve it by deleting the block reject it by entering a reason for rejection.
The quantity for which the customer should receive credit.
The order quantity rather than the delivered quantity is used as the basis for the credit memo.
If the customer returns only some of the goods and disposes of the remaining goods himself, you can still create a credit memo for the full amount.
On the other hand, you can create a partial credit memo for certain items even if the customer returns the entire quantity. To do this, the quantity to be ordered in the return has to be reduced to the quantity to be credited.
Whether the customer should receive a replacement.
If the customer is to receive replacement goods, do not create a credit memo.
You can enter a reason for rejection for the appropriate items in the return. You then create a free of charge subsequent delivery with reference to the return in order to send the replacement goods to the customer.
regards,
Siddharth.