In UI after selecting one of business roles like IC_AGENT, then its again

Hi All,
have u ever faced issue that after login to UI then after selecting one of business roles like IC_AGENT, then its again coming back to same page,
i.e. ....instead going to Workcenter page of IC_AGENT its in Business role selection page itself, any Idea?
recently in production they increased Application servers, so when it get dispatched from Dispatcher to one of server,
at Application server level its may get redirected to same page instead go ahead?
Best Regards,
Vijmek

Hi Vijmek,
This could be a case of multiple logon condition. Please check whether the following are satisfied (taken from one of the pages in SCN, lost the link):
1. login/accept_sso2_ticket must be set to 1 for Dflt/Profile/Current
2. login/create_sso2_ticket must be set to 2 for Dflt/Profile/Current
3. Check user type in transaction SU01 -> Logon data tab, check User Type. Usually, it should be "DIALOG". If it is other types, like "SERVICE", it also will cause multiple logon requirement.
4. For warnings during login, check service crm_ui_start for CRM 7.0 and crm_ui_frame for CRM 6.0 (SICF). Open this node and click on tab Error Pages -> scroll down and click on the 'Configuration' button -> under Actions During Logon section, check Do Not Display Warnings.
Regards,
Shiromani

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Edited by: VS on Aug 7, 2009 2:42 PM
Edited by: VS on Aug 7, 2009 3:06 PM

In UI after selecting one of business roles like IC_AGENT, then its again

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