Incident and WorkItemRelatesToRequestOffering
Incident doesn't Relates to the Request Offering?
ManagementPackRelationship - 2730587f-3d88-a4e4-42d8-08cf94535a6e - System.WorkItemRelatesToRequestOffering
SourceObject: System.WorkItem.Incident - a604b942-4c7b-2fb2-28dc-61dc6f465c68
TargetObject: System.RequestOffering - 8fc1cd4a-b39e-2879-2ba8-b7036f9d8ee7
Through the SDK, I can capture the information of the service request, but not the incident.
Thanks,
Bruno Barros
Hi all,
It is possible to create service notification in ECC from CRM complaint.
Regards
Apoorva Asthana
Similar Messages
-
I currently have a runbook running every hour to attach Incidents Templates to Problems. I would like to just add a runbook activity to the Incident Template to activate the runbook, and only link that Incident to the problem it needs to be attached to.
I don't know how to set-up my Initialize Data activity in my runbook to load the calling Incidents GUID though.
I'm very new to Orchestrator, so please be detailed in your directions.
The way my runbook works now is, I make my incident templates have the PR # they are for in the Alt Contact Block. My runbook searched for that, and then loads the PR# it has there and creates the relationship between the two, and then deletes that PR# so
it doesnt hit on the next search.
I would like my activity that calls the runbook to pass the Incident GUID to the runbook, so my runbook only has to query the PR# included in the incident, and create the relationship that way.
Thanks for any help you can provide.This might help:
Working With Relationships in the SCSM Orchestrator Integration Pack
Basically, you'll receive the ID of the runbook automation activity from Service Manager, which you can then use with the Get Object and Get Relationship to get the runbook activity object, then get the incident object related to it. I realize this is confusing,
but there should be more info out there to search on as well. Hope that helps.
Noah Stahl | Automys |
Downloadable Microsoft automation examples and solutions -
I upgraded to iOS7 without incident and all has been functioning fine. However, today I am unable to access anything that requires connection. Wifi is strong, and working fine on other devices. Any suggestions?
Hi there,
You mentioned that you have tried a few troubleshooting steps already, but you may want to take a look at the article below, specifically the section titled "If you are unable to access the Internet while connected to a Wi-Fi network"
iOS: Troubleshooting Wi-Fi networks and connections
http://support.apple.com/kb/ts1398
Hope that helps,
Griff W. -
Hi All,
It is possible to map incident and accident log of Plant maintenance in CRM 7.0,If yes How and what will be the process.
Regards
Apoorva AsthanaHi all,
It is possible to create service notification in ECC from CRM complaint.
Regards
Apoorva Asthana -
SCSM 2012 Relationship between Incident and Service Level Instance Time Information
Hi,
I am using a runbook similar to
this one, but am getting many different Incident relationships.
For testing, I want to initiate the runbook not with a Monitor Object looking at the Service Level Instance Time Information class, but manually with an Initialize Data action.
Can someone advise how to do this? What 'GUID' does the Monitor Object look at and pass on to the runbook?
Or perhaps a powershell snippet that shows how the relationship works...
Thanks,
Joe.Try this:
SELECT dbo.MTV_System$SLA$Instance$TimeInformation.BaseManagedEntityId, dbo.MTV_System$SLA$Instance$TimeInformation.DisplayName,
dbo.MTV_System$SLA$Instance$TimeInformation.StartDate_6F33A83B_41D9_A782_379E_A75CA15145F3,
dbo.MTV_System$SLA$Instance$TimeInformation.Id_1C7A525A_E7EC_59B9_6FF3_CFCECA1A64A0,
dbo.MTV_System$SLA$Instance$TimeInformation.IsCancelled_16DDBB6C_0E00_ACAD_4F04_D134E61AF82B,
dbo.MTV_System$SLA$Instance$TimeInformation.TargetWarningDate_B98D2C5F_CBA2_8DB9_CA33_E0F808A9801E,
dbo.DisplayStringView.DisplayName AS SLAstatus, dbo.MTV_System$WorkItem$Incident.Id_9A505725_E2F2_447F_271B_9B9F4F0D190C,
dbo.MTV_System$WorkItem$Incident.Title_9691DD10_7211_C835_E3E7_6B38AF8B8104 AS IncidentTile
FROM dbo.MTV_System$SLA$Instance$TimeInformation INNER JOIN
dbo.RelationshipView ON dbo.MTV_System$SLA$Instance$TimeInformation.BaseManagedEntityId = dbo.RelationshipView.TargetEntityId INNER JOIN
dbo.MTV_System$WorkItem$Incident ON dbo.RelationshipView.SourceEntityId = dbo.MTV_System$WorkItem$Incident.BaseManagedEntityId INNER JOIN
dbo.DisplayStringView ON
dbo.MTV_System$SLA$Instance$TimeInformation.Status_F632EA19_0367_CC81_BCB5_5E0387B1B5E3 = dbo.DisplayStringView.MPElementId
WHERE (dbo.RelationshipView.IsDeleted = 0) AND (dbo.RelationshipView.RelationshipTypeId = 'ba08f9bb-85c7-20d8-05e3-0035938cddd5') AND
(dbo.DisplayStringView.LanguageCode = 'ENU')
Cheers,
Marat
Site: www.scutils.com
Twitter: LinkedIn:
Graveyard: -
When I try to finalize my Imovie 11 project it errors out. I have made several movies and never had this problem. I have emptied trash, and installed all updates to computer. It will finalize the shorter, trailer but not the project itself. It is not, by far, the largest project I've ever done. I am not getting a specific error code.
When I try to finalize my Imovie 11 project it errors out. I have made several movies and never had this problem. I have emptied trash, and installed all updates to computer. It will finalize the shorter, trailer but not the project itself. It is not, by far, the largest project I've ever done. I am not getting a specific error code.
-
Link and De link of the two incident tickets.
Hi Experts,
Issue as below.
Example we have two incident tickets as 1001 and 1002 . We can navigate from one ticket to another ticket by Document flow enabling.
We have done the requirement but the problem is this is working fine only when we come out of the crmd_order and re enter the incident and assaign or delete the document flow functionality.
Suppose we linked incident 1001 to 1002 and it navigates to incident 1002 . in the same session while de linking , it is not de link to the incident 1001. When we come out of the incident 1002 and re enter in crmd_order then if we perform the de link, it's working fine.
Regards,
Lakshma.ans not found.
-
My computer got very touchy a few days ago as in the finder or in mail I would single click to select an item and it would open (rather than alloiwng me to just select it) or I would command select to select several items and they would open before I finished.
I did a complete reinstall and finder part of the problem is gone, but it still exists in Mail. Also before the reinstall just about every email I sent would duplicate-- not it only happens occaisionally.
Anyone got any ideas-- thank youHi, ybg, and welcome to the Community,
Your detailed report (thank you) indicates to me your account has been compromised a second time. Change your Skype account password immediately if you have not already done so, as well as that of any saved payment method on file. I would also run a maintenance cycle on your computer/laptop, ensuring all patches and updates are installed. Also run your preferred anti-virus/malware/spyware suite using the most recent virus signature files available.
You are right to contact Skype Customer Service to report this incident. I have read that people experience problems reaching them, however please do continue to do so, choosing a different path through the various steps than you used the first time; try also using a different web browser. I have also read that the instant message chat sessions with Customer Service agents appear as a pop-up dialogue box, which needs to be enabled or the connection to the agent will not process.
Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
As a general proactive precaution, I would recommend reviewing how you access the internet, particularly seeking any vulnerabilities or patterns common to the first incident and this one.
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often! -
My iMac20 powers off by itself and won't switch back on
I'm sorry this is a bit of a saga but I'm at the end of my tether with so will be really grateful if anyone has any experience of this issue and can give me some help?
The problem started in May when, after an hour or so of use, my iMac 20 suddenly started to turn itself off and wouldn't turn back on again until the following day. This happened around half a dozen times so I took the machine to the local Apple store and was told that it was probably the thermal trip and if I removed the power cord and left it disconnected for a while, it would power up again more quickly. That evening when it cut out, I followed the advice I was given and removed the power cord from the back of the machine but it made no difference and the machine would not restart until the following morning. Back to the Apple store I went and this time they took the machine in to the workshop; a day or two later I was told that they had cleaned out the fans and tweaked some software and had run it successfully on the bench for several hours with no problem. After paying £49, I collected the machine, took it home, ran it for an hour or so and off it went again and as before, refused to turn on. Back again to the Apple store; "Had I reloaded the operating system?" Well no, because I hadn't been told that I needed to. And anyway why would I... surely the thermal cut-out was a hardware issue? The response was that the problem was definitely software-based and nothing to do with overheating or a faulty power supply unit (which was/is my favourite candidate for villain of the piece). So off home I went, backed up my stuff and ran Disc One successfully and started running Disc Two. After about 20 minutes into Disc Two the machine did its usual trick and powered off, and I went looking for a bottle of wine.
Back to the Apple store. The guy controlling the 'guest list' for the Genius Bar said that if I wanted to return the machine to the workshop that day it would be considered a new incident and there would be a further charge for any repair work. However, if I made a fresh appointment (for a couple of days later) then the work would be done as part of the previous 'repair'. Somebody at Apple really needs to look at the way the stores deal with dissatisfied customers.
So, Saturday the 11th of July arrives and I head back to the Genius Bar for my free appointment. I explained to a very helpful guy that this is my fifth visit and I would like to get to the bottom of the problem. He referred to the tech person who dealt with the original workshop repair and she came out to explain that the issue is caused by 'something' lurking in my Library folder and that if I wipe my hard drive and re-install the OS from scratch but without the Library folder, the problem should be solved.
I spent Sunday wiping the hard drive, running the OS discs and then reinstating my iTunes, photos etc and waiting for the machine to turn itself off - but it didn't! I left my external hard drive returning all my files and documents overnight and when I woke up on Monday, everything was still up and running... bliss!
Then, this afternoon, after downing loading a music file in flac format, I found that it wouldn't go into iTunes without the help of Fluke software. I downloaded the Fluke stuff and then as I dragged the flac file into iTunes - boof! The machine went off and won't switch back on again.
So finally... has anyone seen any similar behaviour with their iMac and was it caused by software or hardware? And if it is software that's causing the problem, why can't I switch the machine on again immediately?
,Amsys plc, the company Apple uses for off-site repairs returned my iMac20 today and the accompanying advice note states that the fault was resolved by replacing the power supply unit. I am really grateful to Apple for finally getting to the bottom of the problem, particularly as the repair was done free of charge, although I had already paid £49 for a useless workshop investigation at the Kingston store. The service given by Amsys was exemplary... the collection and return of the machine was carried out at the times promised and whenever I contacted the company by phone, each person I spoke to seemed to have knowledge of the repair without having to refer to the case notes (and none of the 'press 1 for service, 2 for sales...' rubbish).
So once again BDAqua, many thanks for suggesting I call Apple... it's just a shame that the staff of the Kingston store refused to accept what was obvious to me. -
Itunes freezes and fails to recognise my ipod classic.
Hello.
I have an ipod classic 160gb, which I bought last summer. I have managed to previously upload music perfectly with no problems. However, I recently plugged in my ipod, which said it was connected, but itunes failed to automatically start up and wouldn't do so even when I double-clicked the icon. I then unplugged my ipod and managed to get itunes running, but it had to change some of my windows settings that it said were incompatible with itunes. I still managed to play and use my ipod, but it did freeze after the incident and refused to play a song that had previously played fine. I then tried to replug my ipod to the computer and itunes failed to work again, so I disconnected the ipod and uninstalled and reinstalled itunes, but the problem still persisted. I then left my ipod plugged in for over two hours, with itunes up (I started it up before plugging in the ipod), whilst I went to work and when I returned, it had recognised that there was an ipod, but claimed it was corrupted and recommended unplugging it and then re-plugging it or restoring it. However, I have over 5000 songs on my ipod that are no longer on itunes so I am reluctant to restore it and I have had similar experiences with my previous ipod classic 160gb, where I reconnected it and then ejected it and all the songs had disappeared. Any help would be much appreciated. Thanks.The only way, that I can think of, that you can fix your iPod is to put it into DFU (download firmware update) mode by holding in the menue button and centre button simultaneously until an apple logo appears. However, this will delete all your data. To retrieve the data, I would reccommend using an application such as Pod2Mac or Pod2Pc before entering DFU. These applications will help you get a copy of all your music from your iPod onto your computer which can then be synched back later.
Always ensure you have the latest version of iTunes installed on your computer and the latest version of your Operating System.
Hope this helps!!! -
Oracle 9I Database, and Mobile Server install history
Dear Oracle technical representative:
This TAR started out as a true request for help in solving installation problems with Oracle 9i Release 2 Enterprise Edition, and Oracle 9i Mobile Server Release 5.0.1, but it has turned into a history of frustration with out of date, laconic, and often incorrect, and misleading documentation. As a software developer, I understand that documentation is always out of date, at least mine is. Nonetheless, I must speak my mind while understanding, and sympathizing with your situation.
I struggled through the documentation, and managed to get everything working. While I was doing that, I wrote down the step by step procedure that I used to get Database, and Mobile Server running. By sharing this rough install history with you, it is my hope that it will help prevent others from experiencing the same difficulties that I have had. It has been my observation that when a user has problems installing a trial software package they give up quickly, and do not purchase a copy. It is thus extremely important that the installation instructions, and quick start guide be accurate, attentive to detail, and well written. The first impression is the one that counts.
The Oracle 9i Lite Installation, and Configuration Guide for Windows NT shipped with Oracle 9i Lite Release 5.0.1 definitely requires, and emergency rewrite. It is terribly out of date, inaccurate, and laconic. My guess is that it is a very sloppy rewrite of poorly written 8i documentation. The Oracle 9i Database Installation Guide for Windows is somewhat better. It however should do a better job informing you that before installing onto a old server the Microsoft Foundation Class (MFC), and VC runtime libraries must be up to date. The history describes the trouble with not having the MFC42.dll at version 6. Another corker is that the default port the installer presents is 2030, and not 1521, and that leads to major confusion in the both the Database, and Mobile Server installs.
Thank you for looking at the history. I hope that it will be of use to you when you update your documentation.
Thomas G. Matney
Mississippi State University
[email protected]
(662)325-2791
TAR for Oracle 9i Release 2 Database Enterprise Edition, and Oracle Lite Release 5.0.1 Mobile Server
Installation problems are highlighted in red.
Installation sequence/history:
1. Installed Windows NT 4.0 Server SP1 on Dell Power Edge 4300 dual x86 server to wipe the slate clean.
2. Setup TCP/IP, and IPX/SPX networks
Computer name YGGDRASILL
Host name = YGGDRASILL
Domain = CFR.MSSTATE.EDU
Internet name = YGGDRASILL.CFR.MSSATE.EDU = 130.18.130.225
3. Installed NT SP3, and Internet Explorer 4.01 from the NT 40 Options Pack CD as the gateway to installing MTS 2.0, and IIS 4.0.
4. Installed MTS 2.0, and IIS 4.0 from NT 4.0 Optins Pack CD.
5. Applied NT 4.0 SP6.
6. Installed Internet Explorer 5.5 as a prerequisite to installing MADAC 2.6.
7. Installed MDAC 2.6
8. Installed Paint Shop Pro 7 for capturing error screens.
9. As previous install errors stated that the ordinal function xxxx could not be found in MFC42.dll, the latest version (6.0.8665.0) of the dll was installed, and registered from MS VC++ SP5. Also I upgraded MSVCIRT.dll, MSVCRT.dll, MSCRT40.dll, and added MSVC60.dll from SP5 to be on the safe side.
According to the installation documents all the prerequisites for installing Oracle 9i Release 2 Database Enterprise Edition are satisfied.
10. Began install of Oracle Database Enterprise Edition with target parameters:
Home directory = D:\Oracle\Ora92
Database directory = D:\Oracle\oradata
Global database name = FIA.YGGDRASILL.CFR.MSSTATE.EDU
Port = 2030
SID = FIA
SYSTEM Password = phwphw
SYS Password = phwphw
SCOTT Password = phwphw
DBSNMP Password = I left this one unassigned or empty.
tnsnames.ora entry for remote TCP/IP connection
a. CD 1 of 3 load
1. Error writting to MFC42u.dll. Action ignore. A check indicated that MFC42u.dll version did not match the updated version of MFC42.dll. Plan is to update after install. Unicode version of MFC is probably not used by the installer.
b. CD 1 completed with only one problem, and CD 2 load begins.
c. CD 2 installed without incident., and CD 3 load begins, and completes without farther problems. The only issue to address at this time is to update the MFC42u.dll.
HTTP Server URLs
http://7778
https://4443
12. Evaluation of install success begins.
a. Oracle HTTP Service will not start. It is of particular interest that on installs that I do not upgrade the MFC42.dll the Oracle HTTP Service will start correctly, but during the install I get the error message Ordinal nnnn not found in MFC42.dll, and the Oracle MTS Recovery Service crashes during the install. I am caught between a rock and hard spot on this one. See the Figure 1. At the end of this document. I do not need the HTTP Server at this time but I will need it later and this issue must be resolved. It appears that it hangs during startup. I am sorry but I lost the ordinal number nnnn.
When I try to start the HTTP server from the Programs menu. It Hangs, and does not return an error message. See Figure 2, and the included Apache Setup.txt, the install log, and the HTTPd.conf . The conf, and setup files look OK to me. What is the problem?
b. All other services start correctly.
c. Logged into the database as SCOTT on the server with SQL Plus using the connection information:
FIA.CFR.MSSTATE.EDU =
(DESCRIPTION =
(ADDRESS_LIST =
(ADDRESS = (PROTOCOL = TCP)(HOST = yggdrasill)(PORT = 1521))
(CONNECT_DATA =
(SERVER = DEDICATED)
(SERVICE_NAME = FIA.YGGDRASILL.CFR.MSSTATE.EDU)
I created some tables, inserted data, and queried for the data. Everthing seems to be working correctly.
d. Logged in remotely from my AOL account on a dial-up line using Oracle 9i Release 2 Personal Edition installed on my ThinkPad. Every thing tested out as above. I used the connection information:
FIA.CFR.MSSTATE.EDU =
(DESCRIPTION =
(ADDRESS_LIST =
(ADDRESS = (PROTOCOL = TCP)(HOST = yggdrasill.cfr.msstate.edu)(PORT = 1521))
(CONNECT_DATA =
(SERVER = DEDICATED)
(SERVICE_NAME = FIA.YGGDRASILL.CFR.MSSTATE.EDU)
13. I concluded that except for the Oracle HTTP Server Service not starting correctly, and that after updating the MFC42u.dll to VC++ SP5 level the stage is set for installing Oracle 9i Mobile Server Release 5.0.1. I copied the MFC42u.dll to the server and registered it successfully.
14. As Visual Studio 6.0 Professional updates all of the MFC stuff, I decides to install it at this juncture, and apply SP5.
15. Installed JDK1.3.1 required for Oracle 9i Mobile Server Release 5.0.1
At this time the prerequisites for installing Oracle 9i Mobile Server Release 5.0.1 are satisfied, and MFC, and rt are at version 6.
It is important to note that after installing MS Visual Studio Professional 6.0 SP5, the HTTP server started working. It is clear that prior to installing Oracle Database it is essential that MFC, and possibly other components are upgraded before starting an installation of Oracle. This probably only applies to old NT servers, but it should be mentioned in the installation instructions.
16. Attempt to install Oracle Mobile Server Release 5.0.1
a. File locations Screen
Name: = OraLite501
Path: = D:\OraLite501
b. Select Mobile Server at Installation Screen
c. Mobile Server Repository Database Information Screen
Hostname = YGGDRASILL = hostname from tnsnames.ora
Port = 2030 = same as Database port
It is troublesome that the port in tsnames.ora is 1521, and not 2030 as was specified in the database install. I will try this port on the reinstall. On the retry, it worked. The problem was that I was mislead by the default port of 2030 at the database install. The database was actually installed on port 1521, and I was not given an error message, or warning. As I am a first time installer of Oracle products this threw me for a loop. The default port for the database needs to be 1521, if regardless of what the user specifies for a port you are going to install on port 1521.
Net Service Name = FIA.YGGDRASILL.CFR.MSSTATE.EDU = Global database name as required by installation instructions.
d. Yes. At Do you want to install the Mobile Server Repository question.
e. At Oracle Protocol Support, I checked the SPX box.
f. Summary, and Install screens function to specifications.
g. Mobile Server Repository Wizard
Database System password:
Password = phwphw
h. Mobile Server Repository Wizard
Schema Name: fiafield
Password : fiafield
i. Success at last with the install part. The problem was the wrong port number. See my above comments on this problem, and how Oracle could grease the skids for the next first time installer.
j. I could not find the httpd.conf file in the place the install instructions said it should be for running the Mobile Server in Oracle HTTP Server. Since only one copy of httpd.conf existed, I added the include D:\OraLite501\mobile\server\bin\wtgias.conf to the bottom of the file assuming that it is the correct one. I the re-booted instead of using apache -k restart. The Oracle HTTP Server started, so there is hope. The install instructions state that the httpd.conf file would most likely be in the program files directory, when they are really installed in the Oracle Lite home directory.
k. According to the documentation the Mobile Server should start when the Oracle HTTP Server starts with the wtgias.conf file added to the httpd.conf file. It does not. If I use Process Explorer, I know that Apache loaded the wtgias.conf, because both Apache.exe processes that are running have the wtgias.dll loaded. The facts are at this stage of the game are
1. OraMTSRecoveryService is started
2. OracleOraHome92HTTPService is started
3. OracleOraHome92Listener is started on port
4. OracleServiceFIA is started
5. Apache.exe has the wtgias.dll loaded
6. The Moble Server is not running and it should be if the documentation is correct.
7. If I start the Mobile Server either as a service using wtgsvc -i or with the webtogo command from the DOS prompt, the Mobile Server starts, but when I attempt to log in with the URL http://Yggdrasill:7778/webtogo/startup it inform me the Mobile Server is not started and it is. Figure 3 shows the response I receive from the login attempt.
l. I finally ran the Mobile Server in total debug mode using the command webtogo -d0", and it gave me the subtle hint that the correct URL is
http://Yggdrasill.cfr.msstate.edu/webtogo/startup.
When I use the above URL and I can login to the Mobile Server with UN = fiafield, and PW = fiafield. I was confused by the documentation. I was under the assumption that the host address would be either http://Yggdrasill:7778, or http://Yggdrasill:4443. After all when I, installed Oracle Database these URLs were listed. It needs to be made clear in the installation guide for the mobile server that the Mobile Server address is http://Your servers WWW address/webtogo/startup, and the statements about the Mobile Server will start when the Oracle HTTP Server is started needs to be removed since they are incorrect. Also, the documentation should clearly state that the Schema Name, and Password given in the Repository Wizard Screen are synonymous with the username, and password for the Mobile Server login.
m. After determning the hard way that the Mobile Server does not start when the the Oracle HTTP Server starts, and that the correct URL is http://Internet address/webtogo/startup = http://Yggdrasill.cfr.msstate.edu/webtogo/startup, I decide to start the Mobile Server as a service with the command wtgsvc -i. After I re-booted, to my surprise, I could not login to the Mobile Server. When I checked the system services, the webtogo service was running. So to give the start as a service thing a fair chance I re-booted again, but obtained the same results. I thus concluded that the Mobile Server will not run correctly as a service. As it turns out my conclusion was wrong. After waiting a few minutes, my login try was successful. The documentation should indicate that after booting it may be a minute or two before the Mobile Server service become available.
n. After some serious problems with the installer, and the documentation everything is working. I have a green light to go on to the next stage, which is program the handheld to take advantage of the Mobile Server. I will be glad to get back to programming, and am so thankful that I am not a network administrator.
Appendix
HTTPd.Conf (Abstract only), Apache Setup.txt,
tsnames.ora, and listener.ora.
HTTPd.conf (Abstract only)
# Based upon the NCSA server configuration files originally by Rob McCool.
# Include the Oracle configuration file for custom settings
include "D:\oracle\ora92\Apache\Apache\conf\oracle_apache.conf"
include "D:\OraLite501\mobile\server\bin\wtgias.conf "
tsnames.ora
# TNSNAMES.ORA Network Configuration File: D:\oracle\ora92\network\admin\tnsnames.ora
# Generated by Oracle configuration tools.
INST1_HTTP.CFR.MSSTATE.EDU =
(DESCRIPTION =
(ADDRESS_LIST =
(ADDRESS = (PROTOCOL = TCP)(HOST = yggdrasill)(PORT = 1521))
(CONNECT_DATA =
(SERVER = SHARED)
(SERVICE_NAME = MODOSE)
(PRESENTATION = http://HRService)
FIA.CFR.MSSTATE.EDU =
(DESCRIPTION =
(ADDRESS_LIST =
(ADDRESS = (PROTOCOL = TCP)(HOST = yggdrasill)(PORT = 1521))
(CONNECT_DATA =
(SERVER = DEDICATED)
(SERVICE_NAME = FIA.YGGDRASILL.CFR.MSSTATE.EDU)
EXTPROC_CONNECTION_DATA.CFR.MSSTATE.EDU =
(DESCRIPTION =
(ADDRESS_LIST =
(ADDRESS = (PROTOCOL = IPC)(KEY = EXTPROC0))
(CONNECT_DATA =
(SID = PLSExtProc)
(PRESENTATION = RO)
listener.ora
# LISTENER.ORA Network Configuration File: D:\oracle\ora92\network\admin\listener.ora
# Generated by Oracle configuration tools.
LISTENER =
(DESCRIPTION_LIST =
(DESCRIPTION =
(ADDRESS_LIST =
(ADDRESS = (PROTOCOL = IPC)(KEY = EXTPROC0))
(ADDRESS_LIST =
(ADDRESS = (PROTOCOL = TCP)(HOST = yggdrasill)(PORT = 1521))
SID_LIST_LISTENER =
(SID_LIST =
(SID_DESC =
(SID_NAME = PLSExtProc)
(ORACLE_HOME = D:\oracle\ora92)
(PROGRAM = extproc)
(SID_DESC =
(GLOBAL_DBNAME = FIA.YGGDRASILL.CFR.MSSTATE.EDU)
(ORACLE_HOME = D:\oracle\ora92)
(SID_NAME = FIA)
Apache SetupInfo.txt
The following information is available in:
D:\oracle\ora92\Apache\Apache\setupinfo.txt
The HTTP Server can be accessed using the following URLs:
http://yggdrasill:7778
https://yggdrasill:4443You can find information regarding enabling the iSQLPLUS in the following Oracle manual.
http://download-east.oracle.com/docs/cd/B19306_01/server.102/b14357/ch2.htm -
Database 9i, and Mobile Server install history
Dear Oracle technical representative:
This TAR started out as a true request for help in solving installation problems with Oracle 9i Release 2 Enterprise Edition, and Oracle 9i Mobile Server Release 5.0.1, but it has turned into a history of frustration with out of date, laconic, and often incorrect, and misleading documentation. As a software developer, I understand that documentation is always out of date, at least mine is. Nonetheless, I must speak my mind while understanding, and sympathizing with your situation.
I struggled through the documentation, and managed to get everything working. While I was doing that, I wrote down the step by step procedure that I used to get Database, and Mobile Server running. By sharing this rough install history with you, it is my hope that it will help prevent others from experiencing the same difficulties that I have had. It has been my observation that when a user has problems installing a trial software package they give up quickly, and do not purchase a copy. It is thus extremely important that the installation instructions, and quick start guide be accurate, attentive to detail, and well written. The first impression is the one that counts.
The Oracle 9i Lite Installation, and Configuration Guide for Windows NT shipped with Oracle 9i Lite Release 5.0.1 definitely requires, and emergency rewrite. It is terribly out of date, inaccurate, and laconic. My guess is that it is a very sloppy rewrite of poorly written 8i documentation. The Oracle 9i Database Installation Guide for Windows is somewhat better. It however should do a better job informing you that before installing onto a old server the Microsoft Foundation Class (MFC), and VC runtime libraries must be up to date. The history describes the trouble with not having the MFC42.dll at version 6. Another corker is that the default port the installer presents is 2030, and not 1521, and that leads to major confusion in the both the Database, and Mobile Server installs.
Thank you for looking at the history. I hope that it will be of use to you when you update your documentation.
Thomas G. Matney
Mississippi State University
[email protected]
(662)325-2791
TAR for Oracle 9i Release 2 Database Enterprise Edition, and Oracle Lite Release 5.0.1 Mobile Server
Installation problems are highlighted in red.
Installation sequence/history:
1. Installed Windows NT 4.0 Server SP1 on Dell Power Edge 4300 dual x86 server to wipe the slate clean.
2. Setup TCP/IP, and IPX/SPX networks
Computer name YGGDRASILL
Host name = YGGDRASILL
Domain = CFR.MSSTATE.EDU
Internet name = YGGDRASILL.CFR.MSSATE.EDU = 130.18.130.225
3. Installed NT SP3, and Internet Explorer 4.01 from the NT 40 Options Pack CD as the gateway to installing MTS 2.0, and IIS 4.0.
4. Installed MTS 2.0, and IIS 4.0 from NT 4.0 Optins Pack CD.
5. Applied NT 4.0 SP6.
6. Installed Internet Explorer 5.5 as a prerequisite to installing MADAC 2.6.
7. Installed MDAC 2.6
8. Installed Paint Shop Pro 7 for capturing error screens.
9. As previous install errors stated that the ordinal function xxxx could not be found in MFC42.dll, the latest version (6.0.8665.0) of the dll was installed, and registered from MS VC++ SP5. Also I upgraded MSVCIRT.dll, MSVCRT.dll, MSCRT40.dll, and added MSVC60.dll from SP5 to be on the safe side.
According to the installation documents all the prerequisites for installing Oracle 9i Release 2 Database Enterprise Edition are satisfied.
10. Began install of Oracle Database Enterprise Edition with target parameters:
Home directory = D:\Oracle\Ora92
Database directory = D:\Oracle\oradata
Global database name = FIA.YGGDRASILL.CFR.MSSTATE.EDU
Port = 2030
SID = FIA
SYSTEM Password = phwphw
SYS Password = phwphw
SCOTT Password = phwphw
DBSNMP Password = I left this one unassigned or empty.
tnsnames.ora entry for remote TCP/IP connection
a. CD 1 of 3 load
1. Error writting to MFC42u.dll. Action ignore. A check indicated that MFC42u.dll version did not match the updated version of MFC42.dll. Plan is to update after install. Unicode version of MFC is probably not used by the installer.
b. CD 1 completed with only one problem, and CD 2 load begins.
c. CD 2 installed without incident., and CD 3 load begins, and completes without farther problems. The only issue to address at this time is to update the MFC42u.dll.
HTTP Server URLs
http://7778
https://4443
12. Evaluation of install success begins.
a. Oracle HTTP Service will not start. It is of particular interest that on installs that I do not upgrade the MFC42.dll the Oracle HTTP Service will start correctly, but during the install I get the error message Ordinal nnnn not found in MFC42.dll, and the Oracle MTS Recovery Service crashes during the install. I am caught between a rock and hard spot on this one. See the Figure 1. At the end of this document. I do not need the HTTP Server at this time but I will need it later and this issue must be resolved. It appears that it hangs during startup. I am sorry but I lost the ordinal number nnnn.
When I try to start the HTTP server from the Programs menu. It Hangs, and does not return an error message. See Figure 2, and the included Apache Setup.txt, the install log, and the HTTPd.conf . The conf, and setup files look OK to me. What is the problem?
b. All other services start correctly.
c. Logged into the database as SCOTT on the server with SQL Plus using the connection information:
FIA.CFR.MSSTATE.EDU =
(DESCRIPTION =
(ADDRESS_LIST =
(ADDRESS = (PROTOCOL = TCP)(HOST = yggdrasill)(PORT = 1521))
(CONNECT_DATA =
(SERVER = DEDICATED)
(SERVICE_NAME = FIA.YGGDRASILL.CFR.MSSTATE.EDU)
I created some tables, inserted data, and queried for the data. Everthing seems to be working correctly.
d. Logged in remotely from my AOL account on a dial-up line using Oracle 9i Release 2 Personal Edition installed on my ThinkPad. Every thing tested out as above. I used the connection information:
FIA.CFR.MSSTATE.EDU =
(DESCRIPTION =
(ADDRESS_LIST =
(ADDRESS = (PROTOCOL = TCP)(HOST = yggdrasill.cfr.msstate.edu)(PORT = 1521))
(CONNECT_DATA =
(SERVER = DEDICATED)
(SERVICE_NAME = FIA.YGGDRASILL.CFR.MSSTATE.EDU)
13. I concluded that except for the Oracle HTTP Server Service not starting correctly, and that after updating the MFC42u.dll to VC++ SP5 level the stage is set for installing Oracle 9i Mobile Server Release 5.0.1. I copied the MFC42u.dll to the server and registered it successfully.
14. As Visual Studio 6.0 Professional updates all of the MFC stuff, I decides to install it at this juncture, and apply SP5.
15. Installed JDK1.3.1 required for Oracle 9i Mobile Server Release 5.0.1
At this time the prerequisites for installing Oracle 9i Mobile Server Release 5.0.1 are satisfied, and MFC, and rt are at version 6.
It is important to note that after installing MS Visual Studio Professional 6.0 SP5, the HTTP server started working. It is clear that prior to installing Oracle Database it is essential that MFC, and possibly other components are upgraded before starting an installation of Oracle. This probably only applies to old NT servers, but it should be mentioned in the installation instructions.
16. Attempt to install Oracle Mobile Server Release 5.0.1
a. File locations Screen
Name: = OraLite501
Path: = D:\OraLite501
b. Select Mobile Server at Installation Screen
c. Mobile Server Repository Database Information Screen
Hostname = YGGDRASILL = hostname from tnsnames.ora
Port = 2030 = same as Database port
It is troublesome that the port in tsnames.ora is 1521, and not 2030 as was specified in the database install. I will try this port on the reinstall. On the retry, it worked. The problem was that I was mislead by the default port of 2030 at the database install. The database was actually installed on port 1521, and I was not given an error message, or warning. As I am a first time installer of Oracle products this threw me for a loop. The default port for the database needs to be 1521, if regardless of what the user specifies for a port you are going to install on port 1521.
Net Service Name = FIA.YGGDRASILL.CFR.MSSTATE.EDU = Global database name as required by installation instructions.
d. Yes. At Do you want to install the Mobile Server Repository question.
e. At Oracle Protocol Support, I checked the SPX box.
f. Summary, and Install screens function to specifications.
g. Mobile Server Repository Wizard
Database System password:
Password = phwphw
h. Mobile Server Repository Wizard
Schema Name: fiafield
Password : fiafield
i. Success at last with the install part. The problem was the wrong port number. See my above comments on this problem, and how Oracle could grease the skids for the next first time installer.
j. I could not find the httpd.conf file in the place the install instructions said it should be for running the Mobile Server in Oracle HTTP Server. Since only one copy of httpd.conf existed, I added the include D:\OraLite501\mobile\server\bin\wtgias.conf to the bottom of the file assuming that it is the correct one. I the re-booted instead of using apache -k restart. The Oracle HTTP Server started, so there is hope. The install instructions state that the httpd.conf file would most likely be in the program files directory, when they are really installed in the Oracle Lite home directory.
k. According to the documentation the Mobile Server should start when the Oracle HTTP Server starts with the wtgias.conf file added to the httpd.conf file. It does not. If I use Process Explorer, I know that Apache loaded the wtgias.conf, because both Apache.exe processes that are running have the wtgias.dll loaded. The facts are at this stage of the game are
1. OraMTSRecoveryService is started
2. OracleOraHome92HTTPService is started
3. OracleOraHome92Listener is started on port
4. OracleServiceFIA is started
5. Apache.exe has the wtgias.dll loaded
6. The Moble Server is not running and it should be if the documentation is correct.
7. If I start the Mobile Server either as a service using wtgsvc -i or with the webtogo command from the DOS prompt, the Mobile Server starts, but when I attempt to log in with the URL http://Yggdrasill:7778/webtogo/startup it inform me the Mobile Server is not started and it is. Figure 3 shows the response I receive from the login attempt.
l. I finally ran the Mobile Server in total debug mode using the command webtogo -d0", and it gave me the subtle hint that the correct URL is
http://Yggdrasill.cfr.msstate.edu/webtogo/startup.
When I use the above URL and I can login to the Mobile Server with UN = fiafield, and PW = fiafield. I was confused by the documentation. I was under the assumption that the host address would be either http://Yggdrasill:7778, or http://Yggdrasill:4443. After all when I, installed Oracle Database these URLs were listed. It needs to be made clear in the installation guide for the mobile server that the Mobile Server address is http://Your servers WWW address/webtogo/startup, and the statements about the Mobile Server will start when the Oracle HTTP Server is started needs to be removed since they are incorrect. Also, the documentation should clearly state that the Schema Name, and Password given in the Repository Wizard Screen are synonymous with the username, and password for the Mobile Server login.
m. After determning the hard way that the Mobile Server does not start when the the Oracle HTTP Server starts, and that the correct URL is http://Internet address/webtogo/startup = http://Yggdrasill.cfr.msstate.edu/webtogo/startup, I decide to start the Mobile Server as a service with the command wtgsvc -i. After I re-booted, to my surprise, I could not login to the Mobile Server. When I checked the system services, the webtogo service was running. So to give the start as a service thing a fair chance I re-booted again, but obtained the same results. I thus concluded that the Mobile Server will not run correctly as a service. As it turns out my conclusion was wrong. After waiting a few minutes, my login try was successful. The documentation should indicate that after booting it may be a minute or two before the Mobile Server service become available.
n. After some serious problems with the installer, and the documentation everything is working. I have a green light to go on to the next stage, which is program the handheld to take advantage of the Mobile Server. I will be glad to get back to programming, and am so thankful that I am not a network administrator.
Appendix
HTTPd.Conf (Abstract only), Apache Setup.txt,
tsnames.ora, and listener.ora.
HTTPd.conf (Abstract only)
# Based upon the NCSA server configuration files originally by Rob McCool.
# Include the Oracle configuration file for custom settings
include "D:\oracle\ora92\Apache\Apache\conf\oracle_apache.conf"
include "D:\OraLite501\mobile\server\bin\wtgias.conf "
tsnames.ora
# TNSNAMES.ORA Network Configuration File: D:\oracle\ora92\network\admin\tnsnames.ora
# Generated by Oracle configuration tools.
INST1_HTTP.CFR.MSSTATE.EDU =
(DESCRIPTION =
(ADDRESS_LIST =
(ADDRESS = (PROTOCOL = TCP)(HOST = yggdrasill)(PORT = 1521))
(CONNECT_DATA =
(SERVER = SHARED)
(SERVICE_NAME = MODOSE)
(PRESENTATION = http://HRService)
FIA.CFR.MSSTATE.EDU =
(DESCRIPTION =
(ADDRESS_LIST =
(ADDRESS = (PROTOCOL = TCP)(HOST = yggdrasill)(PORT = 1521))
(CONNECT_DATA =
(SERVER = DEDICATED)
(SERVICE_NAME = FIA.YGGDRASILL.CFR.MSSTATE.EDU)
EXTPROC_CONNECTION_DATA.CFR.MSSTATE.EDU =
(DESCRIPTION =
(ADDRESS_LIST =
(ADDRESS = (PROTOCOL = IPC)(KEY = EXTPROC0))
(CONNECT_DATA =
(SID = PLSExtProc)
(PRESENTATION = RO)
listener.ora
# LISTENER.ORA Network Configuration File: D:\oracle\ora92\network\admin\listener.ora
# Generated by Oracle configuration tools.
LISTENER =
(DESCRIPTION_LIST =
(DESCRIPTION =
(ADDRESS_LIST =
(ADDRESS = (PROTOCOL = IPC)(KEY = EXTPROC0))
(ADDRESS_LIST =
(ADDRESS = (PROTOCOL = TCP)(HOST = yggdrasill)(PORT = 1521))
SID_LIST_LISTENER =
(SID_LIST =
(SID_DESC =
(SID_NAME = PLSExtProc)
(ORACLE_HOME = D:\oracle\ora92)
(PROGRAM = extproc)
(SID_DESC =
(GLOBAL_DBNAME = FIA.YGGDRASILL.CFR.MSSTATE.EDU)
(ORACLE_HOME = D:\oracle\ora92)
(SID_NAME = FIA)
Apache SetupInfo.txt
The following information is available in:
D:\oracle\ora92\Apache\Apache\setupinfo.txt
The HTTP Server can be accessed using the following URLs:
http://yggdrasill:7778
https://yggdrasill:4443When you install the MD Workstation you are opted to choose among different applications i.e. mobile sales, mobile service, mobile system maintenance or authorization management tool. You can there choose the application to install besides the installation of the MD Workstation.
If you want to add application(s) later, you have to choose 'modify' and choose all parts for the MD Workstation plus the applications. If you omit options chosen before when doing the first installation then these will be removed. So be shure to choose ALL relevant things for the application as well as for the MD Workstation.
You can also generate the application from the installed repository, there are several notes on this subject available ('how to generate an application') which are referred to in about any installation guide or note changing the msa coding.
Regards Kai -
"Link Problem" in Incident Form does not seem to work right? How do I do it correctly?
1. The Link Problem tool in the task pane on our Incidents, do not seem to actually link the Incident to the Problem.
2. I can link the two by going to the Problem and adding it on the related items tab, but this is very time consuming in a call center environment, especially during an outage where we are relying a lot more on Problem and root cause analysis.
3. I have tried creating the incident and applying, then doing the Link Problem tool and selecting the problem, then applying again and selecting OK to close the incident. Again it doesn't work for me.
What am I doing wrong, number one?
Can we do this without manually opening the problem for every incident and attaching from there?
3. Can I build an incident template that will automate the Attachment to the problem at creation? (Tried this today to and it wouldn't work, but then again, the Link Problem might again be the culprit) This would be great for real time saving during
an outage. Once outage is found, I could create the template with all the necessary items filled out, and would like to have it automatically attach to the specific problem I choose at template creation, and that way analysts can simply apply template, and
click OK when they get a call related to the outage.Thanks for the response Thomas!
The functionality seems to work just fine. I use the LINK PROBLEM and it pops up the problem search box, I search for and select a Problem, I then select it and click ok, and I get no error saying the relationship was not created.
The problem is, when I open the problem after that, there is never any relationship showing in related items there, as it says there should be.
Also, to point out, I am talking about newly created Incidents. I tried even using APPLY prior to doing the LINK PROBLEM but it still did not work. I suspect it may be a workflow problem, where the workflow to create the incident has not completed, there
for the relationship is not completed.... and I get no error.
In my work environment, we have analysts during outages taking a call every 30 seconds, and I need a more efficient way for this system to work. As of now, they spend 1-2 minutes doing the ticket, and that is too long.
I have decided to try a newb way, where I created an Incident (GENERIC OUTAGE) that folks can use, and every 15-30 minutes during an outage, I can open the problem and search for open incidents with that title, and attach all that I find from the problem
side. This is assuming that once attached they will not show up in the search to attach the next time lol. Also this assumes that if attached from the problem, they will auto resolve when the problem is resolved.
I am rusty on my programming, and am currently trying to get refreshed. I am sure that would come in handy for this :)
Oh and lastly, one additional tidbit that will make this clearer, with regard to work flow, we re also running our Service Manager in our help desk, virtualized, as they have not upgraded to Win 7 yet :(. So that compiles my time to add ticket issue :(. -
E-Mail End User comments are not working when Activity is applied to Incident
Hey Together,
i have a strange Problem.
I use a workflow which Triggers relationship changes of the affected user of an incident. And when the affected user changes, a template with a runbook Automation activity will be applied that triggers a runbook for the notification.
Today i figured out that the Exchange Connector will
not Import comments via email anymore when i apply the Runbook Activity to the incident ?
The Event log says:
Exchange Connector: Unable to process mail item. Subject="TEST Connector [IR555]", Error Message=The key value of an object cannot be changed.
As soon as i delete the activity from the incident everything works again as it should.
I have installed the 3.1 Version of the Connector.
Has anybody an idea why this happens? I cannot find a direct relation between Acion Log Comments and Activity ???
thanks
ChrisNot exactly. I would simply either:
create a new incident from the template which contains the runbook automation activity
or
create a new incident and apply the template
both ways you end up with a brand spanking new incident with the activity attached. Then start sending emails to that incident and see if the error persists.
http://codebeaver.blogspot.dk/ -
Issue with permission while creating incident
We have an issue. Sometimes our analytics get "no sufficient permission to perform the operation".
First of all they assigned roles with different queues. They have access to edit incidents with user role profile advanced operators and queue for incidents with status New. And they have access to read incidents with user role profile read-only operator
and queue for incidents with statuses Closed or Canceled.
When open new form for creating incident and wait a few minutes they may can't save incident and get permission error. But object in newly opened incident form isn't added in any queues. And then I find that incident was actually created.
Also when they save incident successfully, they can't even see it for up to 5 minutes while incident isn't in queue.
That's really annoying and confusing. As I can't get any way to troubleshoot what exactly form can't save.
Any workarounds to this? Or how do you separate access to closed and active incidents?Hi
Rather than creating queues for these, you may be better creating Views for this instead, unless you specifically need to deny access to work items in these states.
Queue membership is calculated on a schedule and incurs a performance overhead. Therefore I tend to use these sparingly for things like support group separation and SLO targeting.
Also, if your analysts are opening an incident and waiting for a while, it is likely that a background workflow is updating the incident while the analyst has the record open. This will prevent the changes from being committed and will generate an
error.
HTH
Shaun
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