Incident Management in PLM 7.1

Hi Experts!
Does anyone have any experience in configuring Incident Management on the PLM 7.1? Is there a standard configuration guide?
Thanks a lot in advance!!

hello Irene
I am not sure what you would you are searching for. The new Incident management of SAP EH&S is descibed here:
http://help.sap.com/ehs-comp10
It is an add on on top of ECC 6.0 Enhp5 and to my knowledge require an additional license fee.
Clearly: you will find installation guidelines etc. in SAP marketplace
which Incident Managment do you would like to use ? Old or new one?
The old one is described e.g. here:
http://help.sap.com/erp2005_ehp_05/helpdata/en/8a/3b6e361b2fac0be10000009b38f839/frameset.htm
Chapter: Incident/Accident Management (EHS-IHS-IA)
I have not checked SAP marketplace,. A good check is to take a look at the "best practise" approach. Please check this FORUM; you will find links to the "best practise" approach. I assume that there could be something regarding the old incident management
With best regards
C.B.
Edited by: Christoph Bergemann on Nov 9, 2011 8:19 PM
Edited by: Christoph Bergemann on Nov 9, 2011 8:19 PM

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Note
The following error text was processed in the system ESM : Adaptererror in TRANSPARENT_CONTAINER "TCO_LONG_TEXT" of view "AGS
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Method: RAISE_FOR of program CX_WDR_ADAPTER_EXCEPTION======CP
Method: IF_NW7_VIEW_ELEMENT_ADAPTER~SET_CONTENT of program
/1WDA/C7STANDARD==============CP
Method: IF_NW7_VIEW_ELEMENT_ADAPTER~SET_CONTENT of program
/1WDA/C8STANDARD==============CP
Method: IF_NW7_VIEW_ELEMENT_ADAPTER~SET_CONTENT of program
/1WDA/C8STANDARD==============CP
Method: IF_NW7_VIEW_ELEMENT_ADAPTER~SET_CONTENT of program
/1WDA/C8STANDARD==============CP
Method: IF_NW7_VIEW_ELEMENT_ADAPTER~SET_CONTENT of program
/1WDA/C7STANDARD==============CP
Method: IF_NW7_VIEW_ELEMENT_ADAPTER~SET_CONTENT of program
/1WDA/C8STANDARD==============CP
Method: IF_NW7_VIEW_ELEMENT_ADAPTER~SET_CONTENT of program
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Method: IF_NW7_VIEW_ELEMENT_ADAPTER~SET_CONTENT of program
/1WDA/C8STANDARD==============CP
Method: IF_NW7_VIEW_ELEMENT_ADAPTER~SET_CONTENT of program
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*"    VALUE(IV_CATEGORY) TYPE CRMT_ACTIVITY_CATEGORY
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*"    VALUE(IT_APPX_DATA_BIN) TYPE SOLIX_TAB
*"    VALUE(IT_SAP_NOTES) TYPE AIC_T_SAP_NOTES_T
*"    VALUE(IV_EXEC_BADI) TYPE FLAG DEFAULT 'X'
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Hi,
I meet the same issue, but my error message is different from yours.
My message shows as following:
Transaction could not be sent to SAP. See long text for detail.
Action could not be successfully executed.
This is what I have met at last step to confirm this message and I have no idea how to solve this issue.
I create new incident for this issue, but I don't get any useful information back.
They said the customer I test doesn't renew its MA, but I tried another one who has purchased new MA for his/her products to test.
Yet, we got the same error as well.
I also seek assistant at 3rd party, but they have no idea about this issue.
We even restore system to one month ago when the incident was sent to SAP successfully.
It doesn't work either.
Hope i have assistant from someone who can fix this issue.
Thanks

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Hi Team
I have been doing lot of research on integrating SCSM and SCOM for Incident Management Automation(Auto-ticketing). I did configurations in SCSM, SCOM and it worked pretty well! :) However, I need some clarifications on Incident Priority calculations.
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Any help is much appreciated.
regards,
Guru
Gururaj Pai

In Screenshot, it was a typo error in Rule Name, should have been Lync P3(Stupid error from my side!) Is it a correct of targeting individual classes in routing rules? Because, Any class may contain lot of rules/monitors in it. And if we choose P2 incident
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last month. Going forward, we would like to configure the whole MP in routing rule. Then, how should I configure routing rules for 3 different priorities? Can you also confirm Incident Priority calculation is done via SCSM templates or SCOM alert priority
or severity? Thanks for your time. Guru
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0EHSM_HSS_INC_REC              Incident Management
0EHSM_HSS_INC_REC_01              Incidents
0EHSM_HSS_INC_REC_02              Injuries
0EHSM_HSS_INC_REC_03              Assets
0EHSM_HSS_INC_REC_04              Financial Transactions
0EHSM_HSS_INC_REC_05              Releases
0EHSM_HSS_INC_REC_06              Actions
0EHSM_HSS_INC_REC_07              Investigations
0EHSM_HSS_INC_REC_08              Risk Matrix
0EHSM_HSS_INC_REC_09              Notices of Violation
0EHSM_HSS_INC_REC_10              HCM Data
0EHSM_HSS_INC_REC-IO           Incident Management Master Data
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GJ

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