Incoming audio on iphone 5s call is muffled and too low to hear

Just activated iphone 5s has an audio problem. Incoming calls audio is muffled and to low to hear.

Stop restoring the new phones from your backup, instead set up as a new device.

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    Hi Lorenzo,
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    Hello instructor1,
    Thank you for using Apple Support Communities. 
    This article should help you troubleshoot your voice dropping out or varies in volume. 
    If your voice is too faint or sounds unclear using iPhone, or iPod touch - Apple Support
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    Hi,
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    Message was edited by: Chris Fletcher

    I had the same problem a few days ago, went to the Apple Store and they told me that after using your headphones, a little switch inside the headphone jack can get stuck. They told me to plug the headphones back in and play a song and pull the headphones out while its playing (this will pause the song) push play and the speaker should work again. You may have to do this a couple of times, they had to with mine.
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    Take a look at the article linked below, it provides a lot of great troubleshooting tips that will resolve most low or muffled audio issues like the one you’ve described.
    iPhone: No sound or distorted sound from speaker
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    Have a look at the troubleshooting section of this article which may help
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  • My iphone keeps calling my mom by itself immediately after I finish a call with someone else... why?

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    Sounds like you need to do some basic user troubleshooting, starting with a reset:
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    wow 35 views but no reply.

  • HT4623 my iPhone can call out and receive text messages and emails but is not receiving any incoming calls

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    Hi Baileyfour,
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    Click on the link to see more details and screenshots. 
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