Incoming email issue

In Mail the "To:" line of all incoming emails to me inappropriately shows a friend whose name begins aa. Tapping on the name icon yields a drop-down that includes my name and others. This list seems to be from a failed attempt to set up an email distribution for a club in my web based att.net/yahoo account on my Mac. Couldn't make it work then. On my Mac the emails don't show the other names.

Hi Praveen,
Based on the error message, this issue may be about Use SharePoint Directory management Service.
Whether you set “Use SharePoint Directory management Service” to YES in Central Administration->Incoming E-Mail Settings.
If yes, you must configure the application pool identity account for the SharePoint Central Administration website to have the
Create, delete, and manage user accounts user right to the container that you specify in AD DS.
More information, please refer to the link:
https://technet.microsoft.com/en-us/library/cc262947.aspx
And there is a similar post for your reference:
http://blogs.technet.com/b/jks/archive/2009/03/04/how-to-deal-with-an-error-in-configuring-incoming-e-mail-settings.aspx
Best Regards,
Wendy
Forum Support
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact
[email protected]
Wendy Li
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Similar Messages

Incoming Email Issues

I'm having issues, most likely pertaining to this below. Incoming emails are not showing up but all internal and outgoing emails are fine.
There is no valid SMTP Transport Layer Security (TLS) certificate for the FQDN of remote.superiormedicalsupply.com. The existing certificate for that FQDN has expired. The continued use of that FQDN will cause mail flow problems. A new certificate that contains
the FQDN of remote.superiormedicalsupply.com should be installed on this server as soon as possible. You can create a new certificate by using the New-ExchangeCertificate task.
I admit I'm not entirely familiar with this process so I may need some hand holding. i've tried to renew the certificates that are expired and would need to complete pending request, but I'm not sure with what I need to complete this request
with. Can I do this with a *.abc.com certificate? Any other advice?

Hi,
According to your description, I understand that you want to renew an Exchange certificate and need an assist.
If I misunderstand you concern, please do not hesitate to let me know.
Here’s a link about New Exchange 2013 Certificate, for your reference:
http://social.technet.microsoft.com/wiki/contents/articles/29174.new-exchange-2013-certificate.aspx
Besides, I want to double confirm whether it’s some error message about incoming message. Is there any NDR return back to sender?
Please post related message, it’s more helpful for further troubleshooting.
Best Regards,
Allen Wang

Issue in incoming email settings in discussion forum

hi,
I have enbaled incoming email settings in my discussion forum list.
i have sent a email with a subject, sent to the targeted-emailid to the discussion forum and its sent successfully.
But the users whom i want to share this discussion thread were not able to receive the email in return when someone posted a reply on this forum.
Pls let me know how to resolve this if its possible OOB. any settings / config changes i need to make it on the exchaneg server or SP Central Admin ?
also how to attach a file / [ attachments ] as a reply to this discussion forum thread.

If users want alerts email for some users, you need to set alerts or ask someone to set alerts
You can set alerts in behalf of other users as the administrator for list and inidividual items. Just set up an alert like you are setting it up for yourself...Use the drop-down menu to select "Alert Me", delete your name and enter in someone else's. If
the username textbox is greyed out, you don't have the proper permissions. I think you need to have the "Manage Permission" rights of the site which is included in the Manage Hierachy and Full Control permission levels.
http://social.technet.microsoft.com/Forums/sharepoint/en-US/0dba8b5f-11ec-4717-96df-8bb317db43ff/discussion-board-alert-me-need-only-about-new-threadsnot-messages
you can also try IAlertNotificationHandler interface to customize alert. If you don’t want to write code, you may consider using 3<sup>rd</sup> party tool about SharePoint
alert which you can find on the internet.
For more information, please refer to:
http://support.microsoft.com/kb/948321/en-us
http://blogs.msdn.com/sharepointdeveloperdocs/archive/2007/12/14/how-to-customizing-alert-emails-using-ialertnotificationhandler.aspx
If this helped you resolve your issue, please mark it Answered

Gmail Sync Issue: Incoming Emails

I'm experiencing an issue with my gmail account syncing incoming emails in the email app. The yellow 'alert' triangle of death has appeared since 2/24/10, when I last received emails on 2/24/10. However, outgoing emails appear to successfully send. I've twice now deleted my gmail account and re-added it in hopes of fixing this problem. Anyone else experiencing this? Any suggested fixes please?
Thanks and Happy Friday. Hopefully the 1.4.0 Update will arrive soon and magically cure my gmail ailment.

I'm having the same problem. It also won't sync when I delete emails in Gmail or on my iPhone - they still show up in Mail.
Has anyone found a solution?

Why is iMessage taking my incoming emails and then not making them available for my PC to get? Why can I not send a text msg with photos when iMessage is turned off (but MMS is still on).

Apple is great!
Why is iMessage taking my incoming emails and then not making them available for my PC to get? Why can I not send a text msg with photos when iMessage is turned off (but MMS is still on).
I compose an iMessage with the destination as my email address and I attach 2 photos I want on my PC. I send them several times from my iPhone 5C but they never arrive. I look at my ipad later and realize that it's iMessage app is getting ( and swallowing) these emails. I then turn the ipad off. Still can't get the photos through because iphone is now getting them on it's iMessage. I turn off the iMessage feature and try to send photos from text msging. Phone tells me it can't send photos unless iMessage it turned on. What happened to regular MMS text messaging? I go and try to send photos as an email attachment and see that there is no option to attach from the stupid email program. I look up online to learn about the brave new world of apple attachments and send them.
Why is iMessage taking my incoming emails and then not making them available for my PC to get?
The email program on my iphone is not configured to remove messages from the server.
If iMessage is turned off I don't have the issue.
Why can I not send a text msg with photos when iMessage is turned off (but MMS is still on).

Did not work. I've selected iMessage to ON and left it. After a few hours I recieved a message "activation unsuccessful. Turn on iMessage to try again". This has been going on for the past 3 days.

I have a OSX version 10.7.5. On Safari mail I can no longer see the information that usually appears at the beginning of an incoming email, like the date, senders details etc. What do I do to be able to see this again?

I have a OSX version 10.7.5. On Safari mail I can no longer see the information that usually appears at the beginning of an incoming email, like the date, senders details etc. What do I do to be able to see this again?

No, I get my mail on my computer, not on a website. I used to be able to see the information but in sorting another issue I must have changed a setting or something. I have gone to View. Under Message Attributes most things are ticked but many of them are not bold print i.e. they are pale grey. I don't know how to activate them again.

Incoming Email not working for one web app, but IS working for others in same farm.

I have enabled incoming email in a large multi-web application farm running SharePoint 2013 SP1 and the Feb 2015/March 2015 CUs that were pushed down in Windows Updates. It works just fine for two web applications, but it will not work for one particular
web application. I see the email land in the /drop folder. If I remove the email address from the library in http://nonworkingapp web
application and use it on a library in a http://working web application, then the email is processed successfully. Conversely,
if I take an address from a library in http://working and move it to a library inhttp://nonworkingapp it
does not work. I've tried multiple site collections on http://nonworkingapp. This rules out any SMTP issues, etc. and means
the issue is bound to this web application. Permissions are the same between the "non-working" and "working" locations: domain users are members on the site, and the library inherits permissions from the site. The App Pool and Timer
Service accounts have rights to the folder and to the library.
The error in the ULS log is the typical error processing message, but it gives no additional information even though I have enabled Verbose logging.
The Incoming E-Mail service has completed a batch. The elapsed time was 00:00: 00.0156294. The service processed 2 message(s) in total. Errors occurred processing 2 message(s): Message ID: Message
ID:
Typically, you see "alias not found" or some permissions or quota issue here, but this issue is NOT the same as those. In this case NO additional information is provided in ULS.
Edit: running stsadm.exe -o refreshdms -url http://one/failing/site fixed some similar issues where "Unknown alias" was
reported even though the list did have an alias (see here:http://blogs.technet.com/b/vinitt/archive/2009/07/15/e-mail-enabled-list-alias-information-is-not-synchronized-between-configuration-database-and-content-database.aspx).
This did not fix the issue for the case mentioned above.
What could possibly be the issue preventing incoming email from working on this one web application?

Thanks for your reply. Incoming E-Mail was running on all 3 WFE, however I do not think this was the cause. As noted, _other_ emails send to http://workingapp are working just fine. I can send two emails - one to a library on http://workingapp
and another on http://notworkingapp. The email to http://notworkingapp will sit in the drop folder, while the one to http://workingapp will be processed correctly. In addition, the ULS log on WFE1 indicates an attempt to process the file fails.
So clearly, the timer job on WFE1 is running and attempting to process the file. For kicks, I disabled the service on WFE2 and WFE3, but with no change in the behavior.
WRT to #1, I have done this already (as noted in the original post). I can remove an alias from http://workingapp and place it on http://nonworkingapp and it is not processed. If I return it to http://workingapp it is processed. In other
words, I go into Library Settings -> Incoming Email for a working library, and copy the alias, then disable incoming email for that library. I then go to Library Settings -> Incoming Email for a non-working library, enable incoming email, and paste
the alias. Once done, emails sent to the alias are not processed. I then do the reverse, and it works again.
On #2, I have already tried multiple libraries on http://nonworkingapp (also as noted in the original post).
In my environment, incoming email does not work for any library on http://nonworkingapp, but does work for any library on http://workingapp. Troubleshooting listed above has ruled out any problem with basic mail server configuration or library settings
- the problem is bound to http://nonworkingapp
I'm not sure what you mean by "steps to reproduce the issue". If I knew that, I would probably be able to solve the issue. The best I could come up with to describe the situation would be:
Set up SP 2010 in a three-node configuration with multiple web apps
Enable incoming email and confirm it works
Migrate to a SP2013 SP1 farm in a three node configuration.
Enable a new email alias for a library
Observe that it doesn't work for one web application.
Obviously, it's pretty unlikely that attempting that in a lab would actually have the same result.

CRM 5.0 ERMS - Setting Priority, Due Date etc of Incoming Email

Hi Gurus
We've moved our incoming e-mail processing from a Non-ERMS set-up to an ERMS set-up.
Previously we were able to assign the Priority & Due Date for Incoming Emails in Transaction.
SPRO -> IMG -> Customer Relationship Management -> Interaction Center Webclient -> Agent Inbox -> Settings for Asynchronous Inbound Processing ->
Define Receiving E-mail/Fax Settings
Now with E-mails coming through via ERMS we have the following issues:
Priority is set to Medium when we require High
Due Date is set to 31/12/2099 when we require 24 hours from arrival into ERMS
Responsible Group is Blank when it should be the assigned Org Unit.
Is this something that is controlled throught the Rule Modeler, if so how?
Maximum points for the correct answer here.
Many Thanks in advance
Panduranga

Hi,
Yes you have to do settings in rule modeler, please go through the following link for ERMS and rule modeler and if you are still not able to solve let me know.
http://help.sap.com/saphelp_crm50/helpdata/en/83/0a94734da3439fabcd079cee3f3c72/frameset.htm
Regards,
Deepak
I think you need to do these settings in Transaction CRMC_IC_AUIGNADR
Edited by: Deepak Ahuja on May 14, 2008 4:15 PM

EmailRecieved Event handler for incoming email in Sharepoint 2013

Hi,
I am developing custom event handler to enable incoming email for custom document library. i have couple of questions.
1. Once i attached the event handler, i could see incoming email settings for the custom document library, but it displays only 2 options as below :
              1. Allow this document library to recieve email
                             Yes       No
                2. E-mail address
All other properties are not displaying. Is this normal behaviour on custom event handler for custom document library or any issue anywhere?
2. So i have given other properties using powershell as below:
$list = $web.lists["invoice Documents"]
$list.EmailAlias ="TestDocument"
$list.EnableAssignToEmail = $true
$list.rootFolder.Properties["vti_emailusesecurity"] = 1
$list.rootFolder.Properties["vti_emailsaveattachments"] = 1
$list.rootFolder.Properties["vti_emailattachmentfolders"] = "root"
$list.rootFolder.Properties["vti_emailoverwrite"] = 0
$list.rootFolder.Properties["vti_emailsavemeetings"] = 0
$list.rootFolder.Properties["vti_emailsaveoriginal"] = 0
$List.RootFolder.Update();
$list.Update();
here i have given vti_emailusesecurity as 1, so it should allow incoming email for the user who has permission for the list.
But any user from the domain is sending mail to this list, the Emailrecieved event handler is triggered. I am expecting that this event handler should not be triggered and expecting access denied error in the ULS Log. But that is not happening, and emailrecived
is triggered and email is delivering to this address successfully.
Can you please anyone help if experience on this?
Thanks
Sathya

http://www.coretekservices.com/2012/01/26/sharepoint-content-organizer-%25e2%2580%2593-emailing-your-drop-off-library-and-getting-it-to-work
Central Administration > Monitoring > Review Job Definitions (under Timer Jobs) > Content Organizer Processing
Also check below:
http://tutorial.programming4.us/windows_server/SharePoint-2010---Content-Organizer-as-a-Document-Routing-Tool.aspx
If this helped you resolve your issue, please mark it Answered

Incoming Emails with Blank message body in Outlook 2013 and 2010

Dear TechNet
Why Some of the incoming message we received in Outlook are displayed with blank message body but same message when viewed from Internet browser web client or in Blackberry device message body is viewable and also same message is viewable
in outlook ver 2003 , 2007, 2010 ( without service pack1)
Above problem of incoming email message with blank message body we are facing to users with outlook2013 and outlook 2010 (with sp1) and when the sender of the email is using Lotus Notes Client ver 8.5.3
Request you kindly suggest any setting need to be done in outlook or windows registry to resolve the email messages with blank body.
Thanks in Advance ............................
Regards,
Jayesh
Mob : 09819375673

This is commonly seen with an Outlook add-in, such as the AVG add-in. I just ran into it again today. I removed AVG and enabled Windows Defender on a Win8 laptop with Outlook 2013, and that took care of the issue. If you must use AVG, you can disable the
add-in and then test new emails.
To disable the AVG add-in, this is one method:
Important Follow the steps in this section carefully. Serious problems might occur if you modify the registry incorrectly. Before you modify it, back up the registry.
(https://support.microsoft.com/kb/322756/ )
in case problems occur.
To resolve this problem, follow these steps to disable the Avgoutlook.Addin add-in. If the problem is , we recommend that you contact the vendor of the add-in to ask about an updated version of the add-in.
Exit Microsoft Outlook if it is running.
Start Registry Editor.
In Windows 8
Press the Windows logo key+R, type regedit in the Open box, and then press Enter.
In Windows 7, 8 or Windows Vista
Click Start, type regedit in the Start Search box, and then press Enter.
Locate and then select the following registry subkey, depending on the type of Office and Windows installations that you have.
32-bit Office plus 32-bit Windows
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Outlook\Addins\avgoutlook.Addin
64-bit Office plus 64-bit Windows
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Outlook\Addins\avgoutlook.Addin
32-bit Office plus 64-bit Windows
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Office\Outlook\Addins\avgoutlook.Addin
Right-click the LoadBehavior value, and then click Modify.
Change the Value Data value to 0, and then click
OK.
Start Microsoft Outlook.
Note To re-enable this add-in in Outlook, change the LoadBehavior value to
3.

My new incoming emails are not shown in 'BOLD' any longer why ?

My new incoming emails are no longer 'BOLD'. This is obviously very frustrating as I don't know which I opened and read and which I didn't. I checked on Internet Explorer and this wasn't the case - that is, the new emails were still 'BOLD'. Hope you or someone can help. Thanks

Hello,
Which email provider is this?
Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache.
Note: ''This will temporarily log you out of all sites you're logged in to.''
To clear cache and cookies do the following:
#Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
#Under "Time range to clear", select "Everything".
#Now, click the arrow next to Details to toggle the Details list active.
#From the details list, check ''Cache'' and ''Cookies'' and uncheck everything else.
#Now click the ''Clear now'' button.
Further information can be found in the [[Clear your cache, history and other personal information in Firefox]] article.
Did this fix your problems? Please report back to us!
Thank you.

IMAP is not downloading all the Incoming emails fully in outlook 2013.

Hi,
I have configured IMAP in outlook 2013.Earlier,we are using POP account and now our email account are configured as IMAP in outlook 2013.
After configured IMAP in outlook 2013,it starts downloading all the mails like Inbox,sent emails etc.But IMAP has not downloaded all the Inbox (incoming)emails.
I have checked in emails server,there are 4,189 inbox emails but IMAP has downloaded only 2000 inbox emails only.
The same i have checked in email server for sent items.In email server there are 1,755 sent emails but IMAP downloaded sent emails only 1000 emails.
Please let me know why IMAP has not downloading all the Incoming mails fully & the sent mails fully.
Your support is highly appreciated.
Regards
Pradeep.R

Just try to remove the recent update that has been pushed out by Microsfot to Outlook 2013 and Office 365 users. You can do this by following given steps:
Step 1: Open your start menu and click visit your Control Panel.
Step 2: Click Programs and Features.
Step 3: Click View Installed updates.
Step 4: Locate either the KB2837618 or KB2837643 and remove them.
Disable the "Show only subcribed folders" option in Outlook.
Step 1: Right click the name of your account with the issue, then click the IMAP folders link.
Step 2: Outlook will open a box with IMAP folders. There is a checkbox that says, "When displaying hierarchy in Outlook, show the subcribed folders." Uncheck that box.
Step 3: Force sending/receiving within Outlook and everything should synchronize up properly.
Changing the root folder path
Visit your Account Settings, then Advanced for the mail account that you are having trouble with. This can be located at one of the following:
Go to Change Account>More Settings>Advanced Tab
File > Account Settings > Account settings > Change... > More Settings... > Advanced
Step 1: In the Folders option, look for "Root Folder Path" and enter "INBOX" (with all caps).
Step 2: Save your setting and force a Send/Receive
Hope, It will resolve your issue.
If you have still any doubt, feel free to comment. We will reply you ASAP.

Incoming Email - Suggestions

Hello,
We are using @sp.xxx.com as a address for incoming email enabled lists in our Sharepoint 2013 environment. This is working fine internally, but our users want to send emails from external emails ex: gmail to @sp.xxx.com enabled lists.
So we have requested our security to enable the same in exchange server. But they disagreed due to some security reason.
So to overcome this issue i' am thinking to change address from @sp.xxx.com
to @xxx.com in incoming email enabled lists,
in this way we can send emails from external addresses, since xxx.com is our main company domain.
Please let me know your thoughts around this. Any help here will be highly appreciated.
Thanks,
Praveen
Sharepoint HELP

Thank you Inderjeet for your prompt response.
So changing from @sp.xxx.com to @xxx.com
(company domain) in incoming email enabled lists is a good practice?
Please note in our SharePoint environment every day new incoming email enabled lists will get created . So these entries will get created under mail domain i.e
@xxx.com. Is it a good practice?
Regards,
Praveen
Sharepoint HELP

Incoming Email not showing up in business context

Hi,
We route incoming emails through ERMS to a service org. Then through the inbox, we select email and click on 'interact' button to create a service ticket manually. We notice that email does not show in the business context during the interaction but shows up after we click the end button and come back and look at the service ticket again..This works for us in older CRM 5.0 release but is not working in CRM 7.0. Any pointers on the issue? How can we make the email to show up in the business context during the current interaction. Please note that we do not create a separate interaction record for each interaction. Service ticket is our interaction record for interact purposes..
Thanks
Dan

Hello Dan,
Can you please check SAP note 1336278 : ERMS not creating doc flow between IR and ST - Part II, this might help!
Please award points if this pointer helps!
Regards
Lata

Incoming Email in SharePoint 2013

Trevor,
Side question - I need to configure incoming email; since I have multiple WFE Servers & APP Servers and based on Q&A at the link below (is the hotfix part of the December cumulative update 15.0.4551.1511 or I have to apply it separately)?
http://social.technet.microsoft.com/Forums/sharepoint/en-US/f9f1d254-0f9e-4eec-a1c7-a94252668680/sharepoint-2013-incoming-mail-with-nlb?forum=sharepointgeneral
Note that the SPLockJobType will be changed to Job in the December 2013 CU for load balancing purposes.
http://sharepoint.nauplius.net/2013/08/update-on-incoming-email-job-lock-type-change-between-sharepoint-2010-and-2013/
It is not recommended to run Incoming Email on more than one SharePoint 2013 server due to a synchronization issue Microsoft identified (hence the job lock type change).
Thanks
Davinder

As of the December 2013 Cumulative Update, you can have more than 1 server in a SharePoint 2013 farm running the Incoming Email service as the LockJobType was changed back to None. The change is part of the Dec 2013 CU.
Trevor Seward
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This post is my own opinion and does not necessarily reflect the opinion or view of Microsoft, its employees, or other MVPs.

Incoming email issue

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