Inconsistent windows printers

I�ve been fighting this one for some time and it looks like others have as well. Let me start by asking a question and then elaborating:
Is there a location where JRE printer driver exceptions may be diagnosed and resolved (by sharing the experiences of others)?
Here is the problem I face: we have over 1000 users of a Java desktop �GUI� application. Everything works very well (we are happy). But have a user say they are having a printer issue and the expression on the tech�s face is one you won�t normally see outside the dentist office � it�s bad, very bad.
Generally, the printer issues we face are JVM exceptions, complete with an hs_err_pid###.log files (I�m looking at 5 right now). However we have other issues including �tiny print� and �massive print�. We are starting to log these issues to better support our users, but we do get surprised very regularly (throw in a FAX machine with matching print driver and I�ll just send you an hs_err_pid###.log file to save time).
I know windows print drivers rank at the bottom of the list for code quality, but I face the biggest problem of all when one of our users notes that they are able to print from all other windows applications � except this Java application. Now I have to do something�
Back to the question: if the problem can not be �contained� or �solved� in code, then would it be reasonable to ask for a website to help Java developers share information (e.g. this ABC V1.0 driver sucks � upgrade to V1.1 and you are good to go).
Sorry: I�m a little frustrated as my 1000 (and growing) users are as well�.
Thanks!

1. Check permissions of the printer share.
2. Download the latest drivers for Mac OS X from Epsons homepage. Make sure you use these during printer setup.

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