Individual installs

We just upgraded from XI r2 to 3.1 and would like to be able to give our users the ability to install things like QAAWS, Designer, and DeskI without having to distribute the 3 Gigabyte Enterprise installation we were given.
These users are in various offices hundreds of miles apart. Some don't have the disk space or bandwidth for downloading something that size and making multiple DVDs seems inefficient.
I like how the WebI rich client can be installed through the Infoview interface. Any chance of this happening with other applications? Is there any way to get individual installations of QAAWS, Designer, and/or DeskI clients?
Any help is appreciated!

Xi3.1 Distribution also has Client Only version, which is smaller. It installs WRC, Designer, Deski, Import Wiz etc....
It should be available to download from SMP.
There are no individual installations for the clients you listed.
You can also use silent install option, to install from central location. As you will only install required components - bandwith will not be as great.
Whole process will be similar to distributing any other application package, like Office for example...

Similar Messages

Centrally Controling JRE Installations/Updates Company Wide

We are currently using a java based CRM system with a huge number of different peices. We would like to look into doing some upgrades and it has come to our attention that if a user has an older version of the JRE one of the applications works fine but when they click the upgrage feature at the client side and upgrades to the latest version, the application no longer runs.
I fully understand this is probably an issue with the CRM solution not working with the newer JRE but our fear is that more then one person will begin to upgrade their clients. Also, we have very little control over what JRE versions they go and download and install.
The question is, is there a known function/feature/or software package that will allow us to centrally manage what version of the JRE is allowed to be installed and or upgrade similar to how you can use WSUS for managing what microsoft patches are released to your corporate enviroment?
Does Sun have anything like this?
Does anyone have any suggestions on things we can do?

Hmm. Well... I'll bump this thread one more time to give it one last gasp. Am I asking too many things at once? If I had one single question that needed to be answered, it's this:
When dealing with Adobe software that requires a login for ongoing communication with Adobe, what is the risk of using the master user account and password for my organization as the username and password for any individual installation, and how do other people mitigate this risk?
Oh wait... is that two questions? Crap!

IMacG4: DVD shows on desktop, but installation stops after a minute

With my iMac G4 (1.2 ghz + 1 gig dram), the Leopard DVD shows on the desktop. Go thru the install process, selecting "Erase and Install" on an external drive ... stops after about a minute or two with "Cannot install on this disk .. cannot validate(???) some files".
I've poured over this Discussion Board and have seen several other identical instances. I also have a DVD with no mfg or date stamp on either its inner or outer rings; further, the Apple logo is completely transparent.
I called Apple Tech Support, got bumped up to Level 2 Tech Support where I was told that I have not scientifically demonstrated that it is not my third-party (LaCie) firewire drive. That is mathematically true; however, with the volume of similar issues reported on this Forum, I reject this hypothesis as reasonable.
To continue, I called Sales and found a very nice gentleman with whom I shared every detail of my history, including the comments by Level 2 Tech Support. The sales person agreed to send me a replacement Leopard disk which I am expecting later today. Further, I intend to return my existing Leopard disk via snail mail.

To continue ...
I have also scoured macfixit.com and noted their detailed procedures to first clone the Leopard disk to one partition of an external drive, select this partition as the start-up drive, anf finally reboot the Mac and follow the instructions on "Erase and Install" on another partition or another external drive.
If the second Leopard disk fails, then I intend to meticulously follow the above cloning procedure.
Just one more thing, and this goes back to my frustrating experience in installing the then-brand new iWork 08. I proved beyond any scientific doubt that this installer demanded that there be no remnants of previous versions of iPages or Keynote anywhere. So I trashed these remnants and the subsequent installation was successful.
I am curious if this unreasonable requirement pertains to any of the individual installs that are part of the overall Leopard installation procedure??

Agent only Installation!

Hello there,
I wanted to install only 10.2 Agent (OEM Grid) on Solaris 5.9 SPARC system.Where I can find the agent software to install the Agent on this Box?Is there any documentation available to install agent ?
I wanted to get the documentation for individual installation of agent(Manual Installation) and Installation from the Grid control (Deployment- Install agent).
I would appreciate , if you provide some information on this.
Thanks,
Rajesh

Thanks, Nazim!
I think the first method is the easy one.I will follow that one.
I have one doubt in the second method.I download the agent from the URL you mentioned for Solaris SPARC systems.
The file is 'Solaris_GridControl_agent_download_10_2_0_2_0.zip'.
When I unzip it I got one 'instructions.txt' file which is having the following instructions.
1. Download the Solaris_GridControl_agent_download_10_2_0_2_0.zip file from OTN.
2. Copy the downloaded file to <OMS_HOME>/sysman/agent_download/10.2.0.2.0 directory.(create <OMS_HOME>/sysman/agent_downloa
d/10.2.0.2.0 directory, if it doesn't exist.)
3. cd <OMS_HOME>/sysman/agent_download/10.2.0.2.0
4. <OMS_HOME>/bin/unzip Solaris_GridControl_agent_download_10_2_0_2_0.zip
5. If agent_download.rsp doesn't exists at <OMS_HOME>/sysman/agent_download/10.2.0.2.0 directory then:
a. mv agent_download.rsp.bak agent_download.rsp
b. edit agent_download.rsp and modify s_OMSHost="%s_hostname%" and s_OMSPort="%s_OMSPort%" with the correct OMSHost and
OMSPort values.(However, even if you are specifying a secure Management Service, you must still enter the non-secure port nu
mber here)
eg. s_OMSHost="stadv26.us.oracle.com"
s_OMSPort="4889"
6. Edit <OMS_HOME>/sysman/agent_download/10.2.0.2.0/solaris/agentDownload.solaris and modify OMShost=%s_OMSHost% and httpPor
t=%s_OMSPort% with the correct OMSHost and OMSPort.(However, even if you are specifying a secure Management Service, you mus
t still enter the non-secure port number here)
For eg. OMShost =stadv26.us.oracle.com
httpPort=4889
7. Follow the agentDownload instructions from 5.4 section of Oracle Enterprise Manager Installation and Basic Configuration
Guide.
Now, my doubt is , in the instructions it asked me to create this folder
'<OMS_HOME>/sysman/agent_download/10.2.0.2.0' , since I dont have OMS home in the box where I have to install agent.Is it required to create OMS home on that box? I didnt see the instruction in 5.4 section of OEM Installation and Basic config.
I checked for runInstaller there, but I couldnt find it after extracting the zip file.
I would appreciate , if you provide some information on this.(As I am new to this I'm bit confused).
thanks,
Rajesh

Re-installation "best practices"?

well..... Bridge has gone bad..... and I find that I need to reinstall the entire suite to install Bridge..... (feel free to fill in the blanks)
Does a new installation uninstall before installing? are there any best practices for a do-over?
thanks

sorry, it's CS5
The problem that I'm having is with Bridge and unfortunately the recommendation is to uninstall first but Bridge seems to be one of the components without an uninstaller, or individual installer. So after reinstalling I seem to have the same problems. I posted here in the PS forum because it seems that the installer is linked to the PS install.
regards.

Embed serial number during installation

Our University just purchased a site license for CS5 and I need to setup a deployment package for our software distribution system. I would like for our end-users to have the same GUI interface as an individual installation so I do not want to use Adobe Application Manager to create this package. Does anyone know if it is possible to start the regular CS5 installation (via set-up.exe) with the serial number already embedded somewhere in a file? (XML, etc).
Thanks,
Sundiata

Hi,
You can push the setup on your network and then install it as trial. You can use SCCM or Activity Directory to do so. Follow the link for the "Adobe Provisioning Toolkit Enterprise Edition" to serialize through command line.
http://wwwimages.adobe.com/www.adobe.com/content/dam/Adobe/en/devnet/creativesuite/pdfs/Ad obeProvisioningToolkitEnterpriseEditionTechNote.pdf

Installation Error with new iMac 20"

I formatted my iMac 20" and did a custom install... I deselected some of the extras (omnioutliner, iwork trial, office test drive, etc). I had deselected the entire extras category at first and then selected one-by-one the applications I wanted such as Photobooth, iPhoto, etc. The entire iLife suite was unselected and then I selected I believe it was iWeb first and it automatically selected the rest of the iLife suite for me (which I thought was fine because I wanted all of those things installed).
I run through the installation... and now none of the iLife things are there EXCEPT iWeb... the auto-selection during the customization was a trick... even though it checked them off automatically, it didn't really install them. Total "My Bad" on Apple's part there!
Now I have to format that 250GB sucker again and re-do all this.... Sigh.

I have 22 years of experience with Mac OS installers scattered over 7 different Macintosh computers.
I have inserted my Install DVD and recreated the steps you took.
1. You did not need to reformat and reinstall a second time. You could have only installed the other iLife programs that you wished to add to your current installation by doing a 2nd custom install and only selecting the additional iLife programs you wanted.
2. Perhaps a lesson for us all in really watching what is happening. When I recreated the steps that you took in your initial install I noticed something that you didn't. iMovie, iPhoto and iDVD are each large individual installations of 197 MB, 465 MB and 1.8 GB respectively. However, they are intimately integrated and the installation of one requires a small amount of something from the other to complete the install. The installer is not intuitive, you selected a custom install and only selected iWeb. The installer doesn't know that the other parts of iLife are not already installed and followed your instructions to ONLY install iWeb and the small parts of the other three that allow them to integrate. If you had watched, when you clicked to install iWeb and the installer added the other three programs to the installation, the size of the installations for those three also changed to only 408 KB, the integrated parts.

Populating the Signal Express Category on the Functions Palette

Hi
Can anybody help with advice on how to populate the signal express category on the block diagram Functions palette ?
Thanks
Solved!
Go to Solution.
Attachments:
LV Functions Palette.PNG ‏14 KB

Hi Ewan,
Uninstalling and reinstalling in the right order would ensure that everything was properly associated. However, I don't think that should be necessary yet in your situation. Please go to Control Panel > Programs and Features > National Instruments Software to see the full list of National Instruments software you have installed. From here you should be able to select any individual installation from the list and select "Repair". Instead of just seeing that something is already installed and exiting, this should go through the installation and check for corruption. As well, this should add the correct associations if they were currently missed due to the order of installation.
Please try running a repair of SignalExpress 2013 and restarting your computer, then check to see if the functions palette in LabVIEW is fully populated.
Thanks!
Emily C
Applications Engineer
National Instruments

Upgrading from TCS 2.0 to TCS v. 2.5 - Know What You're Getting!!!

I'm not the type to normally write in forums but I just went through 2 days of customer service and technical support hell and thought I would share the experience with the sole motivation being to spare fellow TCS users the aggravation and make you aware of a possible disconnect between sales and technical support - know what you`re getting!!
Yesterday I purchased the upgrade from TCS 2.0 to TCS 2.5 from the Adobe online store as an electronic download. After receiving a confirmation email I logged into my Adobe account and noted that the download page contained 2 serial numbers, one for Photoshop CS5, one for Captivate 5 and then a zip folder for UPDATES only to Framemaker and Robohelp and also 2 language packs for text-to-speech for Captivate 5. Obviously I was missing links to Framemaker, Robohelp and Acrobat.
The goal of my purchase was to procure an additional licence in order to install TCS v 2.5 on 2 additional computers so, I had a sick feeling that I may have misunderstood what was offered in the upgrade; I then had the following conversation with Adobe`s Chat Live Now (excerpted from transcript):
Me: Hi. I just purchased the upgrade from TCS 2.0 to TCS 2.5. My expectation was that this contained all programs within the suite yet on my downloads the only programs that are listed are Photoshop CS5 and Captivate 5. Does this upgrade package not include the ability to install Framemaker, Robohelp and Acrobat. I purchased on the assumption that the upgrade would constitute an additional licence for these products as well. Was I wrong?
Perkins: ...TCS includes all programs, you need to select those programs while installing.
Me: Okay, I'm just downloading it now so I will confirm that it does, in fact, include all of the programs. So just to clarify, my original understanding was correct and the upgrade provides me with 2 additional licences for TCS?
Perkins: Yes. You can install 1 copy of the software on 2 computers with same Operating System.
Okay - fair enough, I then re-visited the Adobe Technical Communication Suite 2.5 web page under Upgrade--Reasons to Upgrade where it states:
``Work with full new versions of Adobe professional tools for technical communicators and help authors, including Adobe® FrameMaker® 9, Adobe RoboHelp® 8, Adobe® Captivate® 5, Adobe Acrobat® 9 Pro Extended, and Adobe Photoshop® CS5 software``.
Now to me, FULL means full versions. I subsequently entered customer service hell and spent an hour and a half on the phone being transferred through 5 different people, none of whom were familiar with the contents of the Technical Communication Suite. It took forever jsut to get them to understand that I weas upgrading from TCS version 2.0 and NOT trying to upgrade from Photoshop CS4 and Captivate 4 directly. Eventually my question as to whether I was entitled to an additional licence for Framemaker, Robohelp and Acrobat Pro Extended was elevated to Tier 2 and I was told I would be contacted by Adobe. Today I received a voicemail and email stating that I should install Framemaker, Robohelp and Acrobat Pro Extended from my original TCS v 2.0 installer. I subsequently did so (successfully) and then installed Captivate 5 without issue.
The next challenge arose with Photshop CS5 - the serial number, according to the installer, was invalid. Back to customer support who referred me to technical support - turns out the download link on my Adobe account download page was for a Chinese language-only version of Photoshop Extended which doesn`t even come with TCS 2.5! So, another 90 minutes on the phone throughout which I keep seeking clarification, does TCS 2.5 grant me an additional licence for Framemaker 9, Robohelp 8 and Acrobat 9 Pro Extended...
Technical Service states they can send me a physical disc with installers for Photoshop CS 5 and Captivate 5 and then CONFIRMED that I am NOT entitled to any additional licences for Framemaker, Robohelp or Acrobat, I am ONLY entitled to the 2 installs under the original TCS version 2 licence. This of course runs completely contrary to the literature on the website and my conversation with Live Chat Now. In disgust, I have submitted a refund request.
Just for kicks I decided to again try to clarify with Live Chat Now what products that I, as a customer, receive a licence for by purchasing the upgrade to TCS v 2.5 and have pasted the transcript of that chat as follows;
Me: Can you please confirm for me whether upgrading from the Adobe Technical Communication Suite version 2.0 to version 2.5 entitles me to 1 additional licence for ALL of the applications that constitute the Technical Communication Suite (i.e. Robohelp, Acrobat, Framemaker, Captivate, Photoshop and Presenter) OR does it merely entitle me to 1 licence to install Photoshop CS5 and Captivate 5 in conjunction with my pre-existing TCS 2.0 installation?
Morph: Give me a minute, Im reading it.
Me: sure
Morph: When you place the order for upgrade, you will get new products.
Me: I understand that I will get Photoshop CS5 and Captivate 5 BUT do I also get Framemaker, Acrobat and Robohelp?
Morph: Adpbe eLearning Suite 2 includes: Adobe Captivate 5, Flash Professional CS5, Dreamweaver CS5, Photoshop CS5 Extended, Acrobat 9 Pro, Adobe Presenter 7 (Available only on Windows platform), Soundbooth CS5.
Morph: No.
Morph: Only Acrobat is Included.
Me: I am not talking about the e-Learning Suite, I am referring to the Technical Communication Suite
Morph: Oh okay, got you, first tell me, using which product you will be upgrading this from?
Me: TCS 2.0
Morph: Okay.
Morph: Yes, if you do this upgrade you will get Adobe FrameMaker 9, RoboHelp 8, Adobe Captivate 5, Photoshop CS5, Acrobat 9 Pro Extended, and Adobe Presenter 7
Me: so this will entitle me to 1 additional licence for all of these applications, over and above the licence I already own for the TCS version 2?
Morph: Correct, however, you may also be installing the software (Upgrade version) directly without uninstalling the previous version of the software.
Me: So just to clarify, if I purchase the upgrade and decide that I want to install on a completely different machine than the two computers that already have TCS version 2.0 installed (as entitled by my licence) then I will be able to, in effect, install the TCS 2.5 onto two completely different computers (as per the Adobe licence) so that, at the end of the day, I can actually have FOUR computers with TCS installed by virtue of the 2 licences that I should have - one from TCS version 2.0 and 1 licence from TCS version 2.5É
Morph: Purchasing the upgrade version product is nothing but a full version, but if you do not have the serial key for older version you cant Install the upgrade, but for full version you do no need previous version serial number.
Morph: Correct.
Morph: You can simply purchase your upgrade and verify that you have the qualifying older product during the installation process.
Morph: If it's installed on your computer, the Adobe installer will either find it or prompt you to help it find the software for verification.
Morph: If it's not installed, you will be prompted to enter the qualifying serial number for the older version.
Me: Is the download file one individual installer or an installer for each application
Morph: It is one Indiviidual Installer.
Morph: When you download it will automatically Install every program in the Suite one-by-one.
Me: Okay, the reason I have been asking is that yesterday I made this purchase yet my download page had links only to Photoshop (a Chinese language only version of Photoshop Extended which does not come with the Suite) and Captivate. There was no link whatsoever for the other applications. I went through customer service and technical support and no one, and I mean no one, could answer the questions I`ve asked you. According to customer support and the serialization team, the upgrade to v. 2.5 DOES NOT include Framemaker, Robohelp and Acrobat. As a consumer I have absolutely no idea what is right and what is wrong. How am I supposed to make an informed purchase...
Morph: did you check on the link and confirmed that it does not Include the upgrade to version 2.5?
Me: Sorry - not clear what you mean, my receipt from the Adobe store was for TCS v 2.5
Morph: Like I said upgrade for the Technical communicate suite Includes Adobe FrameMaker 9, RoboHelp 8, Adobe Captivate 5, Photoshop CS5, Acrobat 9 Pro Extended, and Adobe Presenter 7, and you should be getting all as a single download link, seems like you are not able to make it with the link to Install Individual products altogether, so you need to contact our Customer Service at 800-833-6687. for the
Morph: precise Info.
Me: I went through that route yesterday and today and they told me that the upgrade DOES NOT include the other applications. As well, I noticed that the download file size for the upgrade is 1 half the size of the full version - obviously something is missing
Me: The information you are telling me is the precise opposite of what they told me. How do I, as a consumer, get the proper answer
Morph: upgrade do Includes the product I have mentioned above.
Me: I know you`re trying to assist but I`m flummoxed - my case was escalated to Tier 2 and they told me it doesn`t include the other applications
Morph: up to some extent i can help being a sales team member, ant only customer people generate the links and have access to customer account to check what really went wrong.
Me: Is it possible to have a senior sales rep contact me - this matter of a `simple` upgrade has consumed a ridiculous amount of time. As far as my issue - Adobe tells me nothing was wrong and that the upgrade is only a licence for Photoshop and Captivate
Morph: Okay,Just a minute.
Morph: You can contact our Sales Team on 1-800-585-0774.
So, at the end of the day, sales tells me that upgrading to v 2.5 grants me an additional licence for ALL applications in the suite whereas Adobe`s own technical support has told me this is not true. Again I ask, how does a consumer make an informed choice...
I`ve been buying Adobe software for both Mac and PC since Creative Suite 2 came out and this has absolutely been the most frustrating experience I have ever had. I get great use out of the Techncial Communication Suite and thought it would be nice to have an additional licence but at the end of the day I have decided it certainly was not worth the hassle - particularly when Adobe itself can`t figure out what I am entitled to!!
I am a fan of Adobe`s software but honestly, is business that good that you can treat your customers this way????

Hi. I suspect that may indeed be the case. If so, that's fine but nowhere is it clearly articulated what a user gains by purchasing the upgrade (and I am specifically referring to an upgrade from TCS version 2 to v 2.5) and certainly sales (as evidenced by my chat transcripts where I believe I asked quite specific questions) are advising customers that you will, in fact, gain an additional licence to ALL components of the TCS by upgrading.
If it had been clearly articulated on the Adobe TCS 2.5 website that an upgrade from TCS version 2 only entitles users to install Photoshop CS5 and Captivate 5 in conjunction with the existing installation of the other components of TCS 2 - or - better yet, stated clearly that the upgrade from version 2 to 2.5 does not entitle the end-user to an additional licence for Acrobat Pro Extended, Framemaker, Robohelp and Presenter 7 then that would allow me, as a consumer, to make an informed decision whether to make the purchase. Since that is not the case, and Adobe's sales representatives are clearly advising customers otherwise, I felt compelled to post this so others don't waste their time as I did trying to sort it out. At one point I was advised that I should use my existing TCS version 2 installer to install Acrobat etc but received contradictory answers as to whether I was entitled to an additional licence for these products. At no time during my first hour and forty-five minute conversation, my second ninety minute conversation nor my third, and last, twenty minute conversation was anyone able to clearly articulate what you have stated - and - that still leaves the fact that the text on Adobe's website is misleading.
BTW - why I received a download link from Adobe for a Chinese-language-only version of Photoshop CS5 Extended is still a mystery
At the end of the day, I think the TCS (while not perfect) is a very useful tool and I will, in all probability, upgrade to the full version of TCS 3 which will, no doubt, constitute a full licence for all components of the suite. I am not attributing malicious intent to the Adobe employees, but I am saying that they themselves seem confused about what is included in the upgrade and provided contradictory statements. If Adobe employees can't provide a straight, cut-to-the-chase answer about what seems a straightforward question then that certainly creates unnecessary confusion for the customer.

For Your Consideration: Ultimate Lync 2010 client install with SCCM 2007

While the subject of my post may be very presumptuous, I submit the following for your consideration to answer the often-asked question about how to deploy Lync 2010 client with SCCM.
Background:
I cannot understand why Microsoft made the Lync install so darned confusing, complex, and convoluted.
After our Lync 2010 FE server was up and running and all users migrated off our OCS server to the Lync environment, I spent about a month and a half trying to figure out how to:
1. Uninstall the OCS 2007 R2 client
2. Install all prerequisites for the Lync client
3. Install Lync on all user workstations silently.
While researching this, the simple answer I kept seeing given to this question was, "just use the .exe with the right switches according to the TechNet article here: http://technet.microsoft.com/en-us/library/gg425733.aspx". Well, my response is, I
tried that and while the program installed itself correctly pushed through SCCM, because I was doing it using an administrative account (i.e. the SYSTEM account) due to our users not having admin rights, when the install was done, Lync would automatically
start up, but in the SYSTEM context so that the user couldn't see it was running, they go to run it and it won't run for them. I was unable to find any switch or option to prevent the automatic launch. I suppose the simple solution to that would
be to have the user reboot, but that's unnecessarily disruptive and was contrary to the desire to make this a silent install.
The next simplest answer I saw was, "extract the MSI and use that with the right switches". Problem with that is that the MSI by itself doesn't remove the OCS client or install the prerequisites, and also either requires a registry change to even allow
the MSI to be used or a hacked MSI that bypasses the registry key check. I tried to put a package together to uninstall OCS, install the prereqs, and use a hacked MSI, but I never could get the MSI hacked properly. The other problem I ran into
was detecting if the OCS client was running in a predictable way so I could terminate it, properly uninstall it, and then do the rest of the installations. It was this problem that ultimately led me to the solution that I'm about to detail and that has
worked marvellously for us.
Solution:
As I said before, when I first looked at this problem, I started by building a typical software deployment package (Computer Management -> Software Distribution -> Packages) and then created the programs to do the install. My first attempt was
just with the .exe file provided as-is by Microsoft using the switches they document in the link above for IT-Managed Installation of Lync, and...well, the end result wasn't quite as desirable as hoped. So, my next attempt was to extract all the prerequisite
files and the Lync install MSI (both for x86 and x64), attempt to hack it to get around the "UseMSIForLyncInstallation" registry key, and make the command-lines to terminate OCS and uninstall it.
In the past when I had an install to do with SCCM that also required uninstalling an older version of a given application, I typically used the program-chaining technique. That's where you have, for example, 3 or more programs that run in a package
in a sequence and you have Program 3 be set to run after Program 2 does and then set Program 2 to run after Program 1 so you get the desired sequence of Programs 1-2-3 running in that order. So, I created programs to 1) kill Communicator.exe 2) uninstall
Communicator 2007 R2 by doing an "msiexec /uninstall {GUID}" 3) install Silverlight 4) install Visual C++ x86 5) optionally install Visual C++ x64, and then 6) install the Lync x86 or x64 client. That final step was always the point of failure because
I couldn't get the hacked MSI for the Lync Client install to work. I also realized that if Communicator wasn't running when the deployment started, that step would fail and cause the whole process to bail out with an error. That's one of the downsides
of program-chaining, if one step fails, SCCM completely bails on the deployment. This is what also led me to the key to my solution: TASK SEQUENCES.
I'm not sure how many people out there look in the "Operating System Deployment" area of SCCM 2007 where Task Sequences normally live, but I also wonder how many people realize that Task Sequences can be used for more than just Operating System deployments.
One of the biggest advantages of a task sequence is you can set a step to ignore an error condition, such as if you try to terminate a process that isn't running. Another advantage is that task sequences have some very good built-in conditionals that
you can apply to steps, for example, having the sequence skip a step if a certain application (or specific version of an application) is not installed on the machine. Both of those advantages factor highly into my solution.
OK, for those who already think this is "TL;DR", here's the step-by-step of how to do this:
First, you need to extract all the files from the LyncSetup.exe for your needed architectures. We have a mix of Windows XP and Windows 7 64-bit, so my solution here will take both possibilities into account. To extract the files, just start up
the .exe like you're going to install it, but then when the first dialog comes up, navigate to "%programfiles%\OCSetup" and copy everything there to a new location. The main files you need are: Silverlight.exe, vcredist.exe (the x64 LyncSetup.exe includes
both x86 and x64 Visual C++ runtimes, you need them both, just rename them to differentiate), and Lync.msi (this also comes in an x86 and x64 flavor, so if you have a mix of architectures in your environment, get both and either put them into their own directories
or rename them to reflect the architecture).
For my setup, I extracted the files for the x86 and x64 clients and just dumped them each into directories named after the architectures.
Next, move these files into a directory to your SCCM file server, whatever it might be that you deploy from, in our case, it was just another volume on our central site server. Go to the SCCM console into Computer Management -> Software Distribution
-> Packages and then create a new package, call it something meaningful, and then point to the directory on your SCCM file server for the source files.
Now you need to create 3 to 5 programs inside the package:
1. Name: Silverlight
   Command Line: x86\Silverlight.exe /q     (remember, inside my main Lync install folder on my distribution point, I have an x86 directory for the files from the x86 installer and an x64 folder for the files from the x64 installer.
The fact is the Silverlight installer is the same in both, so you only need one of them.)
   On the Environment tab: Program can run whether or not a user is logged in, runs with administrative rights, Runs with UNC name
   On the Advanced tab: Suppress program notifications
   All other options leave default.
2. Name: Visual C++ x86
    Command Line: x86\vcredist_x86.exe /q
   On the Requirements tab: Click the radio button next to "This program can run only on specified client platforms:" and then check off the desired x86 clients.
   Environment and Advanced tabs: same as Silverlight
   (If you have only x64 clients in your environment, change all x86 references to x64. If you have a mixed environment, create another program identical to this one, replacing references to x86 with x64.)
3. Name: Lync x86
    Command Line: msiexec /qn /i x86\Lync.msi OCSETUPDIR="C:\Program Files\Microsoft Lync" (The OCSETUPDIR fixes the issue with the Lync client wanting to "reinstall" itself every time it starts up)
    Requirements, Environment, and Advanced tabs: Same as with Visual C++ and Silverlight
    (Same deal as above if you have all x64 clients or a mix, either change this program to reflect or make a second program if necessary)
Now you need to make the Task Sequence. Go to Computer Management -> Operating System Deployment -> Task Sequences. Under the Actions pane, click New -> Task Sequence. In the Create a New Task Sequence dialog, choose "create a
new custom task sequence", Next, enter a meaningful name for the task sequence like "Install Microsoft Lync", Next, Next, Close.
The task sequence will have up to 12 steps in it. I'll break the steps down into 3 phases, the prereqs phase, uninstall OCS phase, and then Lync install phase.
Prereqs Phase:
These are the easiest of the steps to do. Highlight the task sequence and then in the Actions pane, click Edit.
1. Click Add -> General -> Install Software. Name: "Install Microsoft Silverlight". Select "Install a single application", browse to the Lync package created earlier and then select the Silverlight program.
2. Add -> General -> Install Software. Name: "Install Microsoft Visual C++ 2008 x86". Install Single Application, browse to the Lync package, select the Visual C++ x86 package.
As before, if you're an all-x64 environment, replace the x86 references with x64. If you have a mixed environment, repeat step 2, replacing x86 with x64.
3. Add -> General -> Run Command Line. Name: "Enable Lync Installation". This step gets around the UseMSIForLyncInstallation registry requirement. The Lync client MSI simply looks for the presence of this key when it runs, so
we'll inject it into the registry now and it doesn't require a reboot or anything. It just has to be there before the client MSI starts.
Command Line: reg add "hklm\Software\Policies\Microsoft\Communicator" /v UseMSIForLyncInstallation /t REG_DWORD /d 1 /f
Uninstall OCS Phase:
This part consists of up to 6 Run Command Line steps. (Add -> General -> Run Command Line)
4. Name: "Terminate Communicator". Command Line: "taskkill /f /im communicator.exe". On the Options page, check the box next to "Continue on error". This will terminate the Communicator process if it's running, and if it's not, it'll
ignore the error.
5. Name: "Terminate Outlook". Command Line: "taskkill /f /im OUTLOOK.exe". Check the "Continue on error" on the Options page here too. Communicator 2007 hooks into Outlook, so if you don't kill Outlook, it might prompt for a reboot
because components are in use.
(NOTE: If necessary, you could also add another step that terminates Internet Explorer because Communicator does hook into IE and without killing IE, it might require a restart after uninstalling Communicator in the next steps. I didn't run into
this in my environment, though. Just repeat step 5, but replace OUTLOOK.EXE with IEXPLORE.EXE)
6. Name: "Uninstall Microsoft Office Communicator 2007". Command Line: "msiexec.exe /qn /uninstall {E5BA0430-919F-46DD-B656-0796F8A5ADFF} /norestart" On the Options page: Add Condition -> Installed Software -> Browse to the
Office Communicator 2007 non-R2 MSI -> select "Match this specific product (Product Code and Upgrade Code)".
7. Name: "Uninstall Microsoft Office Communicator 2007 R2". Command Line: "msiexec.exe /qn /uninstall {0D1CBBB9-F4A8-45B6-95E7-202BA61D7AF4} /norestart". On the Options page: Add Condition -> Installed Software ->
Browse to the Office Communicator 2007 R2 MSI -> select "Match any version of this product (Upgrade Code Only)".
SIDEBAR
OK, I need to stop here and explain steps 6 and 7 in more detail because it was a gotcha that bit me after I'd already started deploying Lync with this task sequence. I found out after I'd been deploying for a while that a tech in one of our remote
offices was reinstalling machines and putting the Communicator 2007 non-R2 client on instead of the R2 client, and my task sequence was expecting R2, mostly because I thought we didn't have any non-R2 clients out there. So, at first I just had our Help
Desk people do those installs manually, but later on decided to add support for this possibility into my task sequence. Now, when you normally uninstall something with msiexec, you would use the Product Code GUID in the command, as you see in steps 6
and 7. All applications have a Product Code that's unique to a specific version of an application, but applications also have an Upgrade Code GUID that is unique for an application but common across versions. This is part of how Windows knows that
Application X version 1.2 is an upgrade to Application X version 1.1, i.e. Application X would have a common Upgrade Code, but the Product Code would differ between versions 1.1 and 1.2.
The complication comes in that Communicator 2007 and Communicator 2007 R2 have a common Upgrade Code, but different Product Codes and the "MSIEXEC /uninstall" command uses the Product Code, not the Upgrade Code. This means that if I didn't have step
6 to catch the non-R2 clients, step 7 would be fine for the R2 clients, but fail on non-R2 clients because the Product Code in the MSIEXEC command would be wrong. Luckily, we only had one version of the non-R2 client to deal with versus 4 or 5 versions
of the R2 client. So, I put the command to remove Communicator 2007 non-R2 first and checked for that specific product and version on the machine. If it was present, it uninstalled it and then skipped over the R2 step. If non-R2 was not present,
it skipped that step and instead uninstalled any version of the R2 client. It's important that steps 6 and 7 are in the order they are because if you swap them, then you'd have the same outcome as if step 6 wasn't there. What if neither is on the
machine? Well the collection this was targeted to included only machines with any version of Communicator 2007 installed, so this was not a problem. It was assumed that the machines had some version of Communicator on them.
8. Name: "Uninstall Conferencing Add-In for Outlook". Command Line: "msiexec.exe /qn /uninstall {730000A1-6206-4597-966F-953827FC40F7} /norestart". Check the "Continue on error" on the Options Page and then Add Condition ->
Installed Software -> Browse to the MSI for this optional component and set it to match any version of the product. If you don't use this in your environment, you can omit this step.
9. Name: "Uninstall Live Meeting 2007". Command Line: "msiexec.exe /qn /uninstall {69CEBEF8-52AA-4436-A3C9-684AF57B0307} /norestart". Check the "Continue on error" on the Options Page and then Add Condition -> Installed Software
-> Browse to the MSI for this optional component and set it to match any version of the product. If you don't use this in your environment, you can omit this step.
Install Lync phase:
Now, finally the main event, and it's pretty simple:
10. Click Add -> General -> Install Software. Name: "Install Microsoft Lync 2010 x86". Select "Install a single application", browse to the Lync package created earlier and then select the "Lync x86" program. As before, if you
only have x64 in your environment, replace the x86 with x64, or if you have a mixed environment, copy this step, replacing x86 references with x64.
And the task sequence is done! The final thing you need to do now is highlight the task, click Advertise in the Actions pane, and deploy it to a collection like you would with any other software distribution advertisement. Go get a beer!
Some final notes to keep in mind:
1. You can't make a task sequence totally silent...easily. Users will get balloon notifications that an application is available to install. The notifications cannot be suppressed through the GUI. I've found scripts that supposedly
hack the advertisement to make it be silent, but neither of them worked for me. It was OK, though because in the end we wanted users, especially laptop users, to be able to pick a convenient time to do the upgrade. The task sequence will appear
in the "Add/Remove Programs" or "Programs and Features" Control Panel. You can still do mandatory assignments to force the install to happen, you just can't make it totally silent. On the plus side, the user shouldn't have to reboot at any point
during or after the install!
2. In the advertisement setup, you can optionally show the task sequence progress. I've configured the individual installs in this process to be silent, however, I did show the user the task sequence progress. This means instead of seeing
5 or 6 Installer windows pop up and go away, the user will have a single progress bar with the name of the step that is executing.
3. One step that I didn't consider when I actually did this was starting the Lync client as the user when the install was complete. The user either had to start the client manually or just let it start on its own at the next logon. However,
while I was writing this, I realized that I could possibly start the client after installing by making another Program in the Lync Package with a command line that was along the lines of "%programfiles%\Microsoft Lync\communicator.exe" and then in the Environment
tab, set it to "Run with user's rights" "only when a user is logged on".
4. My first revision of this task sequence has the Prereqs phase happening after the OCS uninstall phase, but I kept running into problems where the Silverlight installer would throw some bizarre error that it couldn't open a window or something wacky
and it would fail. Problem was, I couldn't re-run the task sequence because now it would fail because OCS had been uninstalled, so that's why the Prereqs happen first. It ran much more reliably this way.
5. For some reason that baffles me, when I'd check the logs on the Site Server to monitor the deployment, I'd frequently see situations where the task sequence would start on a given machine, complete successfully, almost immediately start again, and
then fail. I'm not sure what is causing that, but I suspect either users are going to Add/Remove Programs and double-clicking the Add button to start the install instead of just single-clicking it, or the notification that they have software to install
doesn't go away immediately or Lync doesn't start up right after the install, so they think the first time it didn't take and try it a second time.
I hope this helps some of you SCCM and Lync admins out there!

On Step 8 I found multiple product codes for the Conferencing Add-In for Outlook. Here's a list of the ones I found in the machines on my network:
{987CAEDE-EB67-4D5A-B0C0-AE0640A17B5F}
{2BB9B2F5-79E7-4220-B903-22E849100547}
{13BEAC7C-69C1-4A9E-89A3-D5F311DE2B69}
{C5586971-E3A9-432A-93B7-D1D0EF076764}
I'm sure there's others one, just be mindful that this add-in will have numerous product codes.

Wont install or update the drivers.. urgent! :(

Hello,
Ive been used the BETA for a while now, and I was looking forward to upgrade to the final version 2.0.
When I insterted my Leopard disk and tried to update my drivers, it couldnt install the REMOTE, TRACKPAD or the KEYBOARD support.
I tried to uninstall these drivers through DEVICE MANAGER, so I can install the new ones from scratch, but they didnt want to install either.
Now my keyboard or my trackpad wont work under Windows....
Can anybody help me???

You should not uninstall these drivers from the device manager but use the software uninstall option to do this. If you can still use a mouse and the keyboard (unplug & re-insert the keyboard) then try a few other options.
To install the updated trackpad driver explore the Leopard DVD in Windows.
You will see a Driver folder, go into the Driver folder and continue into the Apple folder.
In the Driver\Apple folder are the Apple drivers for the remote, trackpad and keyboard. Just execute the individual installs to update the drivers.
This is really the brute force method, I propose this since you are currently in a bad state.
If you run into a similar problem in the future please use the software uninstall option in the control panel to remove the old drivers and use the repair functionality in the Boot Camp installer.

Mac OS 10.6.2 won't install

Hi everyone,
I am having some problems installing the latest update for leopard. Basically I have just got my 13' macbook pro from repair(top spec model), I wiped the HD before sending it in. Now I have installed leopard and cannot do the update. When going through the software update it came up with an error each time, and when I downloaded the individual installer I get the error:
Mac os x update can't be installed on this disc. This volume does not meet the requirments for this update.
I have managed to do all of ilife updates so am really baffled as to what is wrong. I have tried 2-3 times via software update and same with the other installer, I have restarted and repaired the disc and verified it with no errors.

Hello M:
Glad things are OK now. Please mark the thread solved so that others will not visit and think you need feedback.
Also, please update your profile to reflect the correct OS X level.
Barry

Bluetooth headset no longer work after latest update

I use a Plantronics Voyager Pro bluetooth headset for Skype calling and Ventrillo on my Macbook Pro. Since after the latest update, it no longer works. Both input and output doesn't work and the applications hang for about 30 seconds. I've tried re-pairing the device to no avail. Both applications work if I switch them to the built-in microphone.
I also tried doing the same thing with a Plantronics 245 and I get the same issue.
Both headset work with my phone.

FIXED!!!!
Steps to UNF*ing your Mac.
1) Install an app called Pacifist
2) Download the individual installer for the Magic Touch Update here: http://support.apple.com/kb/DL1066 DO NOT INSTALL THIS
3) Load your OSX Install DVD
4) Open the MagicTrackpadMultiTouchUpd1.0.dmg in Pacifist
5) Open your OSX Installer DVD in Pacifist
6) Look at the MagicTrackpadMultiTouchUpd1.0.dmg package in Pacifist to see exactly what it installed and where.
7) Find these SAME EXACT FILES on the OSX Installer and reinstall them as root (e.g. using your admin password when asked)
8) Repair permissions (Do NOT skip this)
9) Reboot
10) MOST IMPORTANT: Never install the update again!!
Your bluetooth headset will work in skype after this. You will replace EVERY FILE THE MagicTrackpadMultiTouchUpd1.0.dmg package installed with one from the DVD. If you can not find it, the search bar in Pacifist works wonders.
You will get an error if you try to reinstall admin.framework about not having permission to install. This will be the ONLY file you will not reinstall.
Yes, you have more or less, in a very complicated fashion uninstalled the update (software update shows the Magic Touch update as needed afterwards).
Find me on Skype, where I will be able to walk you through it from my Plantronics Voyager Pro bluetooth headset at james.t.bolin
In case you developers want to know, I'll give you my play by play. After the installation of the update, it borked the bluetooth causing Skype to freeze. Reinstalling all the original kexts from the installer disk fixed the skype freezing issue, but there was still no audio. In fact, after reinstalling everything in the System>Library folder still left me with no audio, but it would not freeze or cause kernel panics at this point.
This is where I got the magic. I started replacing stuff in the usr directory. Upon replacing the usr>libexec>cups>backend>bluetooth; usr>libexec>hidd; usr>sbin>blued; and the blue.8 and hidd.8 files, I got audio back and the stars aligned in perfect harmony. I suspect apple needs to retool the kexts and rewrite the root level profiles.

Acrobat Pro 8.1 stalls in Firefox .....frequently

I appear to have a problem with Acrobat Pro 8.1.6 downloading .pdf files in Firefox 3.0.14. This is happening frequently on files greater than about 2 MB. I am currently trying to download a reference manual that is 7.7MB. All was normal until about 3.1 MB was downloaded. The program appeared to stall. Looking at Processes in Task Manager, Acrobat.exe is using 9-11% of the CPU with System Idle taking up the other 89-91%. It has been about 30 minute and the download is now at 3.53 MB. I called technical support on the site that has the reference I am trying to download and they see all to be normal downloading the document from their computers (of course they are on the same server). This happens on another system and other sites, so it doesn't appear to be my individual installation. Maybe it's my ISP, but I doubt they will fess up. I have a 1.5 MB/s DSL connection. Could it be Firefox? Has anyone else had this problem? I am running Windows XP(32 bit) SP3 with latest updates. I have a fairly recent computer with Intel dual core processor and 4GB of RAM. Any help or comments would be appreciated!
Barry

You should check your file associations (Start--> Control Panel--> Folder Options--> File types) to check what program should open .pdf files. It should be Adobe Acrobat.
Also, you should make sure that you DO NOT HAVE Acrobat and Acrobat Reader installed on the same system This situation has been know to cause all sorts of erratic behavior with Acrobat. Also, Adobe STRONGLY SUGGESTS that only one product, not both, be installed on one system.
Ken F.

Ipad not Syncing with iTunes

I am having increasing problems with getting my iPad to Sync with Itunes on my 17" MacBook Pro. Both Mac OS and iTunes up to date with latest software as is the iPad. The trouble started a couple of months ago with some apps failing to sync. I deleted them from the iPad and then it was ok for a while, however this has repeated itself with an increasing frequency.
Today, whenever I connect my iPad to Itunes it will not sync. It starts with the message "Waiting to Sync" then after a while briefly displays Cancelling Sync and then stops. If I try and move from the Summary tab in iTunes to the Apps tab I get the spinning ball of death and iTunes hangs until I either Force Quit or unplug the iPad.
Interestingly there is no problem when I connect my wifes iPad to my Macbook Pro. However I have the same problem when I try to connect to iTunes on her MacAir.
I have reset my iPad's settings. I have restarted my Mac and iPad numerous times. I have deleted all the iPad backup files on iTunes and done just about everything I can find with respect to things even remotely similar from the web or discussion boards. Logically I have to assume it is something on my iPad however everything else is working fine - or so it seems.
Anybody else out there with this or a similar problem or any suggestions???
Thanks in advance.

I want to start off by saying the latest update is the worst piece of software I have ever tried downloading onto my computer. After three unsuccesful updates directly from Itunes I downloaded it to file and then installed three times before it succesfully installed. At this point Itunes would freeze when trying to recognize my Ipad, Ive reinstalled twice more including individual installs of Quicktime and Itunes and NOTHING is making this worthless software work. I am not impressed at all Apple, as a matter of fact I'm tempted to NEVER buy another Apple product again because of how poor this latest update is. but whatever, some help would be nice.

Individual installs

Similar Messages

Maybe you are looking for