Information requested re 10 day stabilisation

Question

Hello to all,
Joined BT Total BB on 8th March. told max speed I could expect 17 Mb. which would not be achieved for 10 days.
Had problem 11th March with no connection, Engineer came Tues 15th and changed hube (bt hub 2) as original faulty.
checked speed each day after and it varied between 1.4 and 1.7 Mb.
Today rang BB Helpline on phone for 53 mins speaking (or trying to) a foreign gentleman who was as thick as a post and not getting anywhere. After many breaks checking this and that told
 first that the maximum line spped on my line was 4Mb so my 1.7 Mb was not that bad.
As my exchange (Tunbridge Wells) was fibre optic why did I not go for Infinity.
My Answer
Accordind to BT Sales and Line speed checker max on my line was 17Mb,
My Exchange was Elland, West Yorkshire (01422) not Tunbridge Wells (01892), and was not due for fibre optic until May 2012 so not able or wish to go for infinity as 17Mb was fine for me.
When informed that I had had a new hub replied that my 10 day period statred again and there was nothing he could do untill this was complete so would I call back after 28th March.
I understood that the 10 days were for line performance checks so what difference does a new hub make?
My BT speed check shows:
Test1 comprises of two tests
1. Best Effort Test: -provides background information.
 Download Speed
 1432 Kbps
0 Kbps 2000 Kbps
Max Achievable Speed
 Download speedachieved during the test was - 1432 Kbps
 For your connection, the acceptable range of speedsis 800-2000 Kbps.
 Additional Information:
 Your DSL Connection Rate :2270 Kbps(DOWN-STREAM), 1106 Kbps(UP-STREAM)
 IP Profile for your line is - 1750 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 3.14:14.54:82.37 (SBE:NBEBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has decided to use these traffic classes.
2. Upstream Test: -provides background information.
 Upload Speed
 817 Kbps
0 Kbps 1106 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 817 Kbps
 Additional Information:
 Upstream Rate IP profile on your line is - 1106 Kbps
We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.
Please visit FAQ section if you are unable To understand the test results.
Any comments / suggestions please ?
Keith
Solved!
Go to Solution.

Answer 1

imjolly again thanks. just done speed test at speedtester.bt.com and also checked stats on router with the following result.
Tested at 1129
FAT
Results Image not loaded
Test1 comprises of two tests
1. Best Effort Test: -provides background information.
Download Speed
2131 Kbps
0 Kbps 2000 Kbps
Max Achievable Speed
Download speedachieved during the test was - 2131 Kbps
For your connection, the acceptable range of speedsis 800-2000 Kbps.
Additional Information:
Your DSL Connection Rate :13243 Kbps(DOWN-STREAM), 1120 Kbps(UP-STREAM)
IP Profile for your line is - 1750 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 34.76:16.05:49.21 (SBE:NBEBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has decided to use these traffic classes.
2. Upstream Test: -provides background information.
Upload Speed
902 Kbps
0 Kbps 1120 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 902 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 1120 Kbps
We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.
Please visit FAQ section if you are unable To understand the test results.
ADSL line status
Connection Information
Line state Connected
Connection time 0 days, 12:56:07
Downstream 13,244 Kbps
Upstream 1,120 Kbps
ADSL Settings
VPI/VCI 0/38
Type PPPoA
Modulation G.992.5 Annex A
Latency type Interleaved
Noise margin (Down/Up) 14.5 dB / 6.5 dB
Line attenuation (Down/Up) 22.2 dB / 4.8 dB
Output power (Down/Up) 20.2 dBm / 1.7 dBm
Loss of Framing (Local/Remote) 0 / 0
Loss of Signal (Local/Remote) 0 / 0
Loss of Power (Local/Remote) 0 / 0
FEC Errors (Down/Up) 345 / 0
CRC Errors (Down/Up) 14 / 0
HEC Errors (Down/Up) 271 / 0
Error Seconds (Local/Remote) 10 / 0
Rates seem to have shot up overnight
Your DSL Connection Rate :13243 Kbps(DOWN-STREAM), 1120
but profile has dropped from 2272 to 1750.
To me it seems that the line is capped for some reason
Keith