Informix / SQL Query to calculate Service Level Met %

Question

Hi,
We have a client running UCCX 7.0 and we are upgrading it to 8.5.
They have a custom .net application that display different stats on IP Phone. I have converted all of them except i am having problem calculating Service Level Met %
Existing SQL query converts boolean into Float but Informix gives error that boolean can't be converted to float or integer.
here is part of existing query (SQl Server) to calculate service level met %
ROUND((SUM(CAST(ssl.metServiceLevel AS FLOAT))/COUNT(CAST(ssl.metServiceLevel AS FLOAT))) * 100,2) AS serviceLevelMet
I will greatly appreciate if anyone can help converting this query into Informix query format.
Thank you

Answer 1

Hi Sonain
Try this, it won't display a service level until you have received at least one call on the CSQ.
SELECT csqsum.CSQName,loggedInAgents,talkingAgents,availableAgents,workingAgents,reservedAgents,servicelevel
FROM  RtCSQsSummary csqSum left outer join
     (SELECT csqname, ROUND(sum(100 * (MetSL)/ (case when (MetSL + NotSL  = 0) then 1 else (MetSL + NotSL) end)) ) as servicelevel
        FROM(
            SELECT
                 trim( csqname) csqname
                ,sum( case cqd.metServiceLevel when 't' then  1 else 0 end)  MetSL
                ,sum( case cqd.metServiceLevel when 't' then 0 else 1 end) NotSL
            FROM ContactServiceQueue csq
                inner join contactqueuedetail cqd  on cqd.targetID = csq.recordID
                inner join contactroutingdetail crd on crd.sessionID = cqd.sessionID
                inner join contactcalldetail ccd on crd.sessionID = ccd.sessionID
            WHERE Date(current) - Date(crd.StartDateTime ) = 0
            GROUP BY csqname
        )z
   GROUP BY z.csqname
    )y
ON y.CSQName = csqsum.CSQName
Please rate helpfull posts.
Graham