InfoStore is missing Indexes, database corrupt

Recently, we added two new Crystal users to our AD domain. Following the usual procedure, we went into the Crystal Management Console to add them to Crystal. (We go to Authentication, then the "Windows AD" tab and click the "update" button.)
We were prompted with the Error:
Error updating Windows AD authentication properties: The object already exists in the collection
After opening a case with SAP, we discovered our Information Store (CMS_InfoObjects5) is missing all of the Indexes, including the one that constrains the "ObjectID' to a unique field. After inspecting the database, we determined there are many duplicate "ObjectIDs". It looks like we have duplicate users (Administrator, Guest and some others) and some other duplicate objects (I think these may be reports, it is impossible to tell since the columns contain binary data). (This explains the error message above!)
We have about 200 reports configured in this Information Store/DB with various permissions assigned to each report. It would be a huge undertaking to rebuild the DB manually.
Can anyone recommend a way to recover from this? I have tried the following scenario:
Created a new/empty Information Store and copied all the records from the corrupt database to this new store. For the records that were duplicated I copied over all the "older" (based on the modifieddate field) duplicates and left out the "newer" ones. We then pointed our CMS to this databse and after going into Authentication then "Windows AD" tab, we were still unable to do an "Update". (It wasn't the same error, it was a new one but I forgot what the exact error was).
Next, I did the exact same thing, but this time I copied all of the "newer" records from the existing/corrupt database to this new/empty database. This time, I can't even login. I get an error message about not being able to load the authentication plug in. I get this message if I try to log using "Windows AD" or "Enterprise".
I am not sure what to do next. I decided to try using the SDK to pull out a list of all of the reports and permissions from our current DB and from our backup DB (from a few months ago, before all of the indexes disappeared). I decided we could go back to that version of the database (the backup) if I had a list of all the new reports and permissions. (We could update those manually to get the backup DB in sync with our current data). Although, I am unable to get the SDK or any of the sample code to work. I ran into various problems such as: The sample code seems to be written for Visual Studio 2003 and .Net 2.0 and I can't get it to compile. So, I inspected the code and pulled out some of the SQL commands and tried running the queries directly, but realized the table names are different. The sample code expects a table name of "CI_INFOOBJECTS", but that table doesn't exist in our database. We do have "CMS_InfoObjects5", but it has a different schema from the "CI_INFOOBJECTS". This is so frustrating!!!
Even though the existing DB/InfoStore is corrupt (well, not really corrupt, but it is missing all of the indexes and therefore the proper constraints and therefore we can't add new users), the server still "works". All permissions/reports/users are in tact, we just can't add any new users. (We can add reports and assign permissions properly though.)
I suppose I need to open our case back up with SAP, but first I wanted to get some opinions from folks here on the forum.
Any ideas? How would you approach this problem?

No, I haven;t but I did consider it.
I wonder if it will stop when it comes across the duplicate entries, or if it will just skip them? Anyone?

Similar Messages

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    198               uncomplete_parameter = 3                                       
    199               others               = 4.                                      
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    Hi,
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  • Missing indexes in db02

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    Source code corrections

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    >
    Shivam Mittal wrote:
    > Hi,
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