Installation complaint

Hi
I want to complain to BT about the workmanship of the engineer who came to install my 'faster broadband option 3'.
I would like to send BT a couple of pics, please does anyone know how I can do that?
Basically the engineer ran a new wire through an extractor on our wall, over the outside of the frame, cracking the plastic slats when he drilled straight through it.
Many thanks
Angie
https://mail.google.com/mail/?ui=2&ik=5e8154063c&v​iew=att&th=131b2edfb73064f5&attid=0.1&disp=inline&​...
https://mail.google.com/mail/?ui=2&ik=5e8154063c&v​iew=att&th=131b2ee0e0e8caa0&attid=0.1&disp=inline&​...

You could try this link here It is taken from the openreach website>contact us, there are a couple of headings your complaint falls under.
(If I have helped you in any way to say "Thank You" please click on the star next to the message. Thank You)
If I have solved your Issue please click the "Mark as accepted solution" button.

Similar Messages

  • What is the BT Infinity installation complaint pho...

    It's in the subject, really. We had BT Infinity installed three days ago and aside from the router having died already (Type A orange power light of death) and a replacement winging its way over, I want to complain about the installation work done. I would like either a phone number to action this or for one of the moderators here to pick up this complaint and action it immediately.
    I should have checked it at the time, but yesterday as I was bringing my bins in I checked the work done on the outside of my house to put the cables through the wall for BT Infinity. The engineer who did the job has managed to completely smash up the brick he's gone through, with large chunks having sheared off and just been left behind bushes in front of my property. For comparison, just next to the BT entry point is work done by Sky engineers who managed not to cause damage.
    The bloke was a contractor (MJ Quinn integrated services), not a BT employee, and I understand these cowboys are paid per job so it's in their interest to rush. I have however confirmed with my solicitors that since my dealings were with BT, BT are responsible for the damage caused.
    Solved!
    Go to Solution.

    lol thats a blowout. They do happen though especially if a lot of pressure is applied to the drill and you happen to be going through the middle of a brick. The installer should have at least applied silicone to the hole and tried to put the brick back together. Sky bloke was lucky in coming out where he did otherwise the same could have happened to him. 

  • BT Infinity installation complaint

    I am writing this email as I am wanting to know what is the best route of complaint regarding the attempted installation of my new BT Infinity 2 connection.
    An engineer from Kelly Communications visited my home a few days ago to install my new BT Home Hub, he hadnt been here 10 minutes before he informed that he needed to nip outside and do some work on my line from the CAB booth at the end of my street. 30 minutes later he returned to say he had unfortunately broken my landline connection and could not fix it or install my Infinity broadband connection, he assured me that a BT engineer would visit the same day and fix the problem and install my internet. 
    Nobody arrived and I have been left with no landline and no internet. I assumed they would be along the following day but again nobody visited my home. I then used a friends phone and called BT customer service to sort out the problem, only to be told that it was obviously my fault that my phone line was broken and I was to be charged £180 to fix the problem and that nobody could visit me for the next 5-6 days.
    I am really not happy with the current level of service I have recieved and have no intention of paying to fix a problem that I had no hand in causing, I am writing this email to know who is best to contact to amend this problem in the quickest and most efficient manner possible. 
    Any help would be great as I was really looking forward to what I thought was going to be a good, quality internet service.

    Hi
    I am sorry to see you are having problems with your BT Service
    I suggest you contact the forum mods they should be able to get this problem sorted for you this is a link to them http://bt.custhelp.com/app/contact_email/c/4951
    They normally reply by email or phone directly to you within 3 working days they will take personal ownership of your problem until resolved and will keep you informed of progress
    They are a UK based BT specialist team who have a good record at getting problems solved
    This is a customer to customer self help forum the only BT presence here are the forum moderators
    If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

  • Re: Broadband installation complaint

    After ordering a BT line installation in mid february 2014, I have a go live date of 24th March.
    When the 24th March came, I took the day off work, and BT didnt show up, they also didnt let me know they wern't coming. I had to call them to find out.
    They told me external work was not complete (this is not acceptable as I ordered the line install 5 weeks prior). They said the work would be complete by the 26th and they would call to update me, They didnt call, I had to call them again. They used the same excuse - the external work was not complete and it would be done by the 2nd April - they will call me with an update.
    Its now the 3rd April, and I have heard nothing, so I called BT and yet again, same excuse - external work not complete, they said they willl call me on the 7th.
    the 7th April is 2 weeks AFTER i should have gone live, 7 weeks AFTER i ordered.
    BT  have failed to keep me informed on 3 occasions. And I am still non the wiser. Every time i call it is a different answer and outcome, this is not fair and I am getting to the end of my temper with these incompetent call takers and managers.
    I spoke to a manager earlier today (3rd) and he is meant to be calling me back with an update (he was also VERY rude and unhelpful) - this most likely wont happen so I need this to be resolved.
    My partner and I are both having to use our mobile phones to go through work emails at home without any broadband, which is making our phone bills VERY EXPENSIVE!
    This needs to be resolved asap!
    I have got to go through OFCOM and will be esculating this further!
    What a useless company!!

    I have asked a moderator to provide assistance, they will post an invite on this thread.
    They are the only BT employees on this forum, and are a UK based team of people, who take personal ownership of your problem.
    Once you get a reply, make sure that you are logged into the forum, then click on their name, you will see a screen like this. Click on the link as shown below.
    Please do not send them a personal message, as they may not be on duty for a long time, and your message will not be tracked properly.
    For your own security, do not post any personal details, on this forum. That includes any tracking number you are give.
    They will respond either by phone or e-mail within 5-6 working days.
    Please use the tracked e-mail, to reply, not via the forum. Thanks
    This is the form you should see when you click on the link. If you do not see this form, then you have selected the wrong link.
    When you submit the form, you will receive an enquiry number, so please keep a note of it
    There are some useful help pages here, for BT Broadband customers only, on my personal website.
    BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

  • How to file the complaint for GEEK SQUAD installation for car remote and alarm security ?

    My name is Benny. I want to install the remote start and alarm in My 2015 Toyota Highlander. before I make an appointment. I go to Bestbuy store and make sure it's compatible with the Viper Responder LC3 5706V 2-Way Remote Start and Security System. Bestbuy print out the document everything say is compatible with my vehicle. and then I make  an Appointment on July 31, 2015, 01:00 PM 4 Hrs162 SANTILLI HWY EVERETT MA Confirmation Number: VRJF2718. it is the lady help me to install it. she say it take 4 to 5 hours to finish. I said I wait here at Bestbuy out there until finish installation. After more than 5 hours. I come in the Bestbuy mobile installation there. and the lady tell me my car is broke fuse link. The vehicle will not start. and also she said she did not touch anything. I ask why the fuse is broke if you did not touch anything. she said the fuse broke all the time. It is normal. My car less than 1400 miles. just like new. My all family use Toyota. 6 year never broke the engine fuse. She try to tell me the fuse link broke is not because the installation process. She try to tell is not her responsibility. She said already call Woburn Toyota repair on Monday. I m so worry about my car. I take the subway to Wellington station and walk to Bestbuy on the next day. and then she tell me the car has to tow to Woburn Toyota to repair. on August 4. I went to Bestbuy with my friends. We talk to the Geek Squad manager I think his name is Jason. He tell me the car can fix and pick up today about 1PM,  I called Woburn Toyota and they tell me pick up my car. after pick up my car. I have to go back to Bestbuy finish the remaining installation because the viper already installed in my car. About 2:30PM. Tom said it take about 20 to 30 minutes to program the key. after Program the key. It has problem to start the engine. Sometime the engine start only a few seconds it shut it down. He don't know how to program the key, the key has the code has to match the car. Tom keep try and try to start the engine until the car battery is dead. and then use the  jump starter to charge the battery. and keep try and try. I don't remember how many time he try to start the engine. it make me very scare. I ask Tom many time about the compatible. He said yes. about 6PM. I talk to the manager, I said do you think will tow my car again. He tell me to talk to Tom. I told Tom I have to use my car tomorrow for work. I paid to much for the cab. And then he take out the Vipers. Wednesday 4:40am in the morning. I drive for my job. I found out the automatic light is not on. it has other issue. The Auto switch is on, but the automatic light is not on. me and my friends went to Bestbuy again and talk to manager. First He said is not my responsibility. You already pick up the car. I m telling you. no one will know the automatic sensor will broke if not drive at night or dark place. I have my KDLINKS X1 FULL HD WIDE ANGLE CAR DASHBOARD CAMCORER WITH GPS install in my car. The installation day is July 31. All drive load recorded. July 31. I drive my friends to China town and get in the Tunnel and then go back to Bestbuy get in the tunnel again. It show the light automatic on. No any problem when I drop on Bestbuy. I have alot Evidence prove. No one touch my new car. Only Geek Squad. I lost money because the Viper Responder LC3 5706V already used. It can't return it. Also I lost time. wait long time in Bestbuy, 4 hours job it take 5 days. I have no car to use. I have to paid the cab for my job. I have to drive my car to Woburn Toyota to see what is broke on 08/7/2015. After 5 hours long wait. The Toyota said Tom forgot to connect the wire.  They said the first time broke the big fuse link and tow to Toyota repair. It is the big problem. It broke because they start the engine more than hundred time. I know because I took the chair and wait inside the second time with Tom. He try to start my engine between 5 second. I know what is troubleshooting. but if you try to start the engine 3 time and not work. You will know is sometime wrong. You have to find out the problem and maybe get help. Not just keep try to start the engine on the remote. I tell Tom even you try thousand time. it could be the same. I know I complaint the first time when they broke my car big fuse. but please don't treat my car like that. I want to ask you. if you take your car there for installation. You wait there more than 5 hours and your new car is broke by them. and you have no car to use for your job. Are you happy about that. Second time he said only take 30 minutes to program the key. It take me wait there 5 hours. He forgot connect the wire. If you don't believe, you can call Woburn Toyota. Everyone know Bestbuy broke my 2015 Toyota Highlander. Bestbuy should reimburse my lost. I lost time and money. The Viper I can't return to other retail store because it used by your company. It fail to install and broke my car. I try to call Geek squad 18004335778 two times and talk to different people. they just hand up my phone after I tell my stories. They never give me the solution. and I know I post the message here may not helpful. I will keep try other way to tell my stories to other if Bestbuy not give me the solution. My phone numbers is {removed per forum guidelines}. 

    Thanks your reply. I mean no one know my feeling. except if the new car is your. If Geek Squad can't install it. Just let me know and go. right? I ask many time? Are you ok to finish? He said yes. First time fail after 5 hours long wait and tow my car to Toyota repair. Second time said only take 20 to 30 minutes to program the key. but fail again after about 4 hours 30 minutes long wait and head light is not automatic turn on at night. I have to take a day off drive to Toyota repair. My time is money. wait there more than 10 hours and done nothing. 5 days no car and take the subway Bus and long walk. How do I feel? I m the customer. if without the customer. How you get pay? Geek Squad use my remote start and alarm and I can't return it. I loss time and money. My new car has a repair record. That is what Bestbuy want to do for the customer. Geek Squad work for Bestbuy. right? You are not just loss one customer. You will loss more and more than the remote start alarm cost. Bestbuy will not know? How come just 200$ remote start alarm and the 50$ module. Bestbuy don't want to reimburse. I m not tell you to pay me 5 days for rental car. why don't just want a happy ending? Bestbuy is big company. I m very small. 250$ it cost Bestbuy nothing. You can't let the customer loss money because you. right?

  • Complaint: very delayed installation and appalling...

    I moved into a new build house on August 3rd last year and have been kept waiting 6 months for a telephone / broadband installation without any explanation of what is causing the delay from BT, or of how much longer the delay will continue.
    BT engineers have failed to attend my property on the given installation date on three seperate occasions (28th September 2012, 29th November 2012 and 7th February 2013).
    One each of these occasions in addition to not turning up on the date promised BT failed to notify me that they would not be turning up, thus causing me to waste a day's holiday from work.
    On the last occasion I rang up two days before the Engineer was supposed to visit, and was assured by the BT call centre 100%, that he/she would definitely be attending, and then two days later they did not attend.
    I have had my original order cancelled without being informed of the fact by BT. I only found out that it had been cancelled when I rang up to inquire about its status.
    My online BT login associated with my original order has also been disabled with no expantion
    I have experienced very poor service from the call centres which I have been forced to use.
    On one occasion I had to explain to the BT call centre employee that a UK address needs a house number in addition to a street, town etc.
    On another occasion the BT call centre employee kept me on the phone for 40 minutes, and asked for the same identity details 3 times, after which he said that somebody would ring me back tomorrow which they failed to do. It should not take 40 minutes for somebody to say he cannot help and make a false promise to ring me back.

    Hi
    I am sorry to see you are having problems
    I suggest you contact the forum mods they should be able to get this problem sorted for you this is a link to them http://bt.custhelp.com/app/contact_email/c/4951
    They normally reply by email or phone directly to you within 3 working days they will take personal ownership of your problem until resolved and will keep you informed of progress
    They are a UK based BT specialist team who have a good record at getting problems solved
    This is a customer to customer self help forum the only BT presence here are the forum moderators
    If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

  • A Tale of Woe --- Infinity Installation

    It's now over a month since I originally ordered infinity and telephone with BT, and I have neither - both have never worked at all. There have been multiple failings on the part of BT, from two engineer visits (who failed to properly document the fault) and the technical faults team (who did not listen to me, did not record information properly and did not properly assess the fault).
    I've been very patient and polite throughout the whole endeavour; however I’m now being told that I have to wait another month to have my broadband and phone line installed. This is not acceptable, and is over 2 months since I originally ordered! If BT had listened to me, or functioned in any type of efficient manner, my situation would now be resolved. I can't even find the correct place to document a complaint, so public is always best.
    Timeline.
    14/12/2013. Ordered Unlimited BT Infinity 2 and phone line. THIS IS A COMPLETELY NEW INSTALLATION. We had just moved into a new property, and have NOT had a broadband or telephone connection before at a previous property.
    24/12/2013. Engineer arrived to install broad & phone. He failed to get anything (either phone line or broadband) working. He said that there was an issue with PCP. The line had been set up on the incorrect "green box" - one that was over a mile away, instead of the box just down the road from us. He said, it looked as though the line had been transferred from the previous owners to us, instead of being set up new. He said that he would report this back to BT, as it required an Openreach engineer to sort it out. HE DID NOT DO THIS.
    27/12/2013. I called BT, and went through an automated system. This tested the line and found a fault on the line, generating an automated response for the fault on both the phone line and the broadband.
    27/12/2013. I called BT again, as I was sure that I should explain what had happened with the engineer (and explain the problem with the PCP) - I was confident that the automated system would not be enough to get this problem fixed in the most efficient way. I was told that a general fault had been found in BT's network, and that it would be fixed on the 06/01/2014. Instead of listening to me about the issue with the PCP (which had been explained to me by the engineer), the CSO bluntly refused to take the issue further, stating that it was a "general problem in BT's network" that would resolve my issue once dealt with. As above, this is NOT a BT network problem, it is a problem that is specifically to do with the property and how it's been routed. I was told that if it did not resolve the problem I would be entitled to "compensation" - which I am now due. I specifically asked the CSO to make a note of this on the file.
    02/01/2014. The Broadband fault was closed with absolutely zero feedback to myself or anyone looking into it.
    02/01/2014. I contacted BT via chat so see why the broadband fault had been closed when it was not working. I was told that the broadband would not work with the phone line error. No explanation as to why it had been closed was forthcoming. CSO was blunt and unhelpful.
    06/01/2014. The Openreach engineer arrived. Lo and behold, he told me EXACTLY the same thing as the previous engineer - the whole set up from the beginning was incorrect. We have been set up on the wrong PCP, and the line needs to be set up again from the sales end. He did a 5 minute line test and then left. I had to wait 10 days, for a 5 minute chat to tell me something that I already knew, and that, had the CSO I spoke to on the 27th listened to me, would probably be fixed by now. THE ENGINEER DID NOT REPORT THIS.
    07/01/2014. Once again it was up to me to contact BT to have the matter resolved. Spoke to tech help and requested that this matter be looked into urgently. I was told that the engineers marked the fault as fixed – contrary to what the engineer himself told me yesterday. Apparently this “fault” needs to be sent back AGAIN to the engineers to get reinvestigated, and I would be contacted in 24 hours. I said that I would like to hear back within one hour (as I just keep getting fobbed off), and the CSO “Ratna” agreed that I would be contacted at the time specified today by them or their supervisor. The call-back came (2 hours late), which was then apparently too late for the CSO to contact the relevant team and hear back from them today – so they will be calling me tomorrow. BT has now agreed that there is a “cabling issue”.
    08/01/2014. Had a call from BT at 1pm today – unfortunately this was during my lunch break and I missed it. No message was left to inform of what it was regarding, or what the call-back number was.
    08/01/2014. Spent half an hour in a queue waiting to speak to a chat agent only to be told (when I reached number 1 on the queue), that the session had been cancelled as there we “no agents available”
    08/01/2014. Went through the chat queue again however Ratna had apparently gone home for the day, so I spoke to Sanjog instead. I was then told that the engineers need more time to check the fault and that I would get a call back tomorrow. Sanjog then proceeded to reject the “cleared” mark on the fault (again?), and tell me that the engineering team close at 5 so he would be unable to contact them now. 
    10/01/2014. Didn’t get a call back yesterday, so spoke to chat again today. I was told that the line was connected to the wrong distribution point (as I told the BT on the 27th December), and that the technical faults team would be unable to deal with it. I was then told that I would need to speak to customer options, and that they would need to place a new order for the line. The CSO on chat, then called me to transfer me to customer options. After about half an hour on hold, I spoke to the same CSO, and was told that customer options would actually be unable to deal with it, and that she would need to send an email to the engineers and that they would be contacting me directly today.
    10/01/2014. Spoke to the sales team this afternoon who went through the process of setting up a new order. I was told that I would need to wait until the 27th January for the engineers to come out to install the new line. Half way through setting up the order I was put on hold and the line cut out after about 10 minutes.
    10/01/2014. I expected an immediate call back to complete the order however this did not occur. Instead, it was left up to me to call back and spend an hour on the phone trying to find someone to complete the order. I eventually found the same operator who completed the order for me. I was then told that I would need to wait until 25th February 2014 for the new line to be installed. I said this was not good enough (and she agreed) as it was nearly a month since placing the original order, so she sent an “email” to her manager, who would call me back to arrange a much closer date for the installation.
    14/01/2014. I never received a phone call from BT, so it was once again up to me to call and explain the same thing again, to try and have someone bring the installation date forward. I spoke to order management who (once again agreed) that the time I had been waiting was beyond ridiculous. So had to “email” an escalation claim to OpenReach in order to try to get that date pushed forward, which she did.
    16/01/2014. I actually got a call back from BT! However, it was simply a rejection message “All engineering resource in your area has been allocated to work on repairs to the network as a result of the recent bad weather across the uk”. So they were unable to bring the date of the appointment forward. I find this hard to believe that BT cannot spare one engineer for < 1 hour to install a new line for me, given the huge amount of time it’s taken to get to this point.
    Summary of Failings:
    I was told what the issues were by two separate engineers. A new line had to be installed to the nearest PCP by placing a new order with sales. Neither properly documented this with the faults team or followed up on what needed doing. It was left up to me to try and explain.
    The faults team categorically dismissed everything I said, and did their own thing. By following that processes, it took over 2 weeks for the original fault with the line to be discovered. If either the engineers had properly documented the faults, or the faults team had listened to me at the very beginning of the process, the new line would have been set up, and I would now have broadband.
    On multiple occasions I did not receive call-backs that were promised and it was left up to me to contact BT. This was a failure on all fronts, technical support, engineers and sales were all supposed to call me at some point, including management, supervisors and CSO’s. This is a failure from bottom to top.
    All correspondence between different teams appears to have been completed via email. I asked on multiple occasions to have the matter resolved there and then, and was always told that it would take 24 to 48 hours to complete. This is ridiculous that apparently the teams have no direct line of communication. It would have taken a 5 minute conversation with the correct person to sort out the entire mess.
    What Now?
    So, who do I contact to complain about this? I've had enough of the useless chat & telephone CSO's, and I'm not going to wait 14 days for a response from a letter. Does BT not have a complaints email address?

    Why is so hard to complain to BT?
    I just went round in circles with a chat representative who categorically refused to put me on to their manager. It states in BT's complaints procedure that:
    "We aim to resolve your problem to your complete satisfaction as quickly as possible. If we can't resolve your problem immediately we will agree a course of action with you."
    I've now been waiting 3 days to be contacted via the forums mods. I would hope that this has been processed as an "expedite" case, due to the fact that it's been over a month since the original order was made. This is neither quick, nor satisfactory.
    I just want to speak to a manger who has the ability to do something. I'm  absolutely fed up of being fobbed off by CSO's. Take a quick look at the chat transcript below if you fancy a lesson in how not to deal with a customer who would like to complain. . .
    *Transcript Removed.
    The "complaints specialist" CSO above did absolutely nothing to resolve my complaint and then closed the chat session!
    This is seriously bad practice ^^ BT's complaints team are not even following their own complaints guidelines.
    I really hope that this is an isolated case. If all cases are dealt with such disdain then BT will be suffering a Class Action Lawsuit against them in the near future. I've now wasted such a huge amount of time trying to get this issue sorted satisfactorily and not one single person in BT cares.

  • Creative Audigy Platinum Installation Help with Pentium 4 3.2GHz HT Enab

    :mansad:
    Dear Fellows,I have recently upgraded to a new Pentium 4 machine. The config is as follows:Pentium 4 3.2eGHz MB cache HT (Hyper-Threading Enabled)Intel Original 865GBF MainboardGB Kingston DDR 400MHz RAM20GB SATA WD HDDSound Blaster Audigy PlatinumATI RADEON 8500 DV 64MBThe problem I am facing is with Audigy Platinum. Once I install the operating system (Win XP) and move to the installation of Creative Audigy Platinum Sound card. All the applications are installed and the system hangs while updating *drivers*. I restarted but it corrupts the whole operating system conflicting with Display Driver, Mainboard driver as well as Windows. CD/DVD Rom also disappear. I then reinstalled operating system again. I would like to request for help and solving this issue and I dont want to get rid of Creative Audigy. I have heard complaints with Hyper-threading technology but I disabled it and the same problem occured. I tried everything e.g. latest drivers from Creative website, BIOS updates, Driver updates etc etc. The problem starts once the drivers are to be updated for Creative Audigy Platinum.Anticipating your response soon.Regards,

    Hi Jeremy,
    I would like to thank you for your kind assistance with my problem.
    Heres the good news, I finally managed to install and run my Creative Audigy Platinum perfectly.
    Credit goes to your assitance and support.
    For your info, I would like you to know what I really did.
    I have an Intel Genuine 865GBF mainboard. I installed clean copy of Windows XP (SP) and downloaded and installed latest Chipset INF utility from Intel website. I guess this utility tells the mainboard what kind of hardware is configured on the board.
    Please note that I did not add any PCI card except the AGP graphics card.
    After finishing Windows XP, I installed the Creative Audigy Card in a different PCI slot. When windows started, it detected the sound card installed.
    I simply ran the driver and programs from the Creative CD and it installed perfectly. I then updated the drivers downloaded from the Sound Blaster site in correct order.
    After finishing with Creative Audigy Platinum installation. I installed other hardware devices, service packs, AV and applications.
    Its the third day and everything is running well.
    I just wrote the steps if someone else faces the same problem, he/she can sort it out the same way.
    Thanks again for your help.
    Best regards,

  • Adobe acrobat 9 pro installation/licensing issues

    I installed my licensed copy of Acrobat 9 on a new Windows  7 system.  Acrobat launched but would not open files and shuts down on attempt. Message is "Licensing for this product has stopped working" with subtext "You cannot use the product at this time. You must repair the problem by uninstalling and then reinstalling this product or contacting your IT administrator or Adobe customer support for help."
    I doubt any of you have a solution, so I simply remark on what transpired as a warning and complaint:
    1.  I went to Adobe databse and found that a patch was provided to correct installations/licensing problems on windows 7.  I downloaded it and installed per instructions.  It did not resolve the problem.
    2.  I uninstalled/reinstalled several times. no resolution.
    3.  I called customer support and was outsourced to someone who knew little and first sent me to a kb article having to do with 'expired licensing' even though I clearly informed them that the message and the fact had nothing to do with expired licenses.  They finally referred me to kb405970 on "Licensing has stopped working".  I tried all of the applicable solutions (methods 1-6) and none of them worked.  Now I will have to wait until tomorrow (though I had pressing work to do today) to contact support again.  I fear I will get another outsourced tech who knows little and wastes more of my time.  Such is Adobe's way of supporting paid and licensed product users.
    I understand and sympathize with Adobe's wishes to protect its products from piracy.  However, I expect and paid for a product which works on major and supported operating systems like windows 7. I also understand that if MS or Mac put out a new OS or version, it may require certain adjustments or updates on Adobe's part.  What I do not understand (or have patience with) is that 1) Adobe failed to provide a patch that works; 2) that it then sends me to an outsourced customer service tech who didn't have the knowledge to correct the problem and gave me the wrong information to begin with*. What I finally got was the kb article with a series of multi-step instructions for several methods, none of which worked.  This is an unprofessional and unethical response to those of us who have paid for our product and expect it to work under reasonable conditions in a supported environment.  This is not an acceptable good-faith effort to resolve issues for which Adobe should take full responsibility.
    If any of you do happen to have a real solution (or had a similar problem) do let me know....
    *The first thing the outsourced tech wished to do was get onto my machine via a remote connection, before anything was tried other than giving them the error message and have them provide me with the wrong information. It became clear that this person had less knowledge than I do (which isn't saying much) and there was no way I was going to permit a clueless techie to crawl around in my machine and fiddle with settings.  That is simply asking for trouble. I'm perfectly capable of opening panels and following instructions myself. DC should be the last thing tried; not the first.

    Bill,  I tried as you suggested - installed every update from 9.1  through 9.3.4.  The 'license not working message persists'. The only change was that now Acrobat will not close and must be forced to shut down from the taskbar menu.  I appreciate the suggestion though.
    Called Adobe (Manila) again, within the hours given on their contact page for installation and licensing issues, and was told "It's Sunday, nobody here can help you".  Finally, after an hour of hammering got them to get me a supervisor (their script says to tell the customer there "Is no supervisor available on Sunday"  -  Finally the "supervisor", Alvin, suggested I need a new serial number and left me on the line while he called someone else to get on. Cameback and informed me that he couldn't get one, I'd have to call Monday (how's that for having solutions?)  Result: wasted more time and had more delay on my project.
    Conclusion:  Adobe has become obsessed and 'piranoic' about piracy and licensing to the extent that they put that first and client/customer needs second (if that).  After reading a lot of online 'Adobe Sucks'  forums, I'm inclined to believe Adobe is shooting itself in its own foot and is not going to be a reliable method of presentation/document transmission in the future - service and support is an integral part of software and other concerns such as piracy or licensing need to be transparent to legitimate users.  Sad that they spend so much time on this, when they need to be fixing real problems.  As well, these outsourcing Philipines companies are poor substitutes for good support - they are so scripted and obsessed with regulations over solutions that it is clear that only the most persistent users will get anywhere with them.  As a frontline of contact with after-sale clients, they are going to cost Adobe a lot of potential business in the future, whatever their short-term savings.  Too bad. Adobe used to be a leader in the market.
    Next round:  Calling Manila again this am. to be continued...

  • Flash Player Installer downloads from the Adobe distribution site as a generic file without an extension and the file won't open.

    Hi, everyone.
    When I download Flash Player Installer from the Adobe distribution site Adobe Flash Player Distribution | Adobe the file downloads to my hard drive as a generic file with no extension, and Windows can't determine which program to use in order to open/play the file. I am using Windows 7 Professional 64 bit.
    Is there something wrong with the downloaded file? Or am I missing required software?
    Thank you for your time,
    -Brandon

    Yes, I've never had a problem before. I've even downloaded the Flash Player Install files from the Adobe distribution site on multiple occasions in the past without issue. The only thing I could think of is that perhaps the ".exe" extension was left off to avoid triggering security measures on a computer or private network that would prevent the download.
    Anyway, it worked after I added the ".exe" extension to the filename, so I have no complaints!

  • Is there a way to escalate a complaint to someone ...

    I live in the Bolton area with my family but I travel a lot and am currently in the USA, trying to solve this issue long distance.
    One of my adult children was moving house and I was transferring the BT package I have - phone, BT Vision, broadband, international calling etc to the new apartment while maintaining a line at the main house. Or so I thought.
    I've been a BT client for decades but the attitude of company reps I've had to deal with this year means I will not extend my contract beyond the current one. Not because they aren't polite enough, but because they either don't care, or can't be effective. Whatever the incentive package is it doesn't seem to allow, or encourage them, to solve problems.
    I called BT to ask about how to facilitate the move and was advised to call as soon as I had a firm move-in date for my son, who is the person who most uses the BT services I currently pay for.
    On March 7 I called (from America) to arrange the transfer for March 26th. But the rep couldn't trace the new address.
    It must not be registered, he said. Keep looking on line and when you see it listed, call back.
    By last Friday, when I couldn't even find the option for booking the move on line, I called another rep (Kimberley) who said "No problem. I'll just have to type in the address to find it"; something she said the first rep could have done.
    She offered me a "first possible installation date" of 18th April which I said was too late as my daughter-in-law is pregnant and needs to be able to contact people. 3.5 weeks without a phone, internet or television service wasn't acceptable, especially as I'd tried to book the move well within the normal timescale and been fobbed off by someone less competant than her. Surely they could sort this out.
    The response was a polite 'take it or leave it'. So I booked it and was assured someone would call about the problem she was having booking the BT Vision alongside the phone and broadband. It was agreed that total package would cease at the main house on the 10th....with a new line being booked for those premises later.
    I put in an online complaint, (not against her - she was nice enough) in the hope that someone with greater clout could expedite the installation, and followed that up with a telephone call. Another rep noticed that the 130 pound fee being charged was 'clearly a mistake' and could be sorted out and she would put me throught to someone else who could deal with the timing too since it was beyond her remit.
    So Mukhtar took over, a very pleasant sounding person who said he was very sorry about the delay but there was nothing to be done, no, not even though it seemed to be BT's error in the first place. As for the fee - Yes there isn't a charge for new installations if someone moves an entire package but another department would be dealing with that as he had just discovered that the issue had been placed with' First line assistance' as there seemed to be a problem with meeting the 18th April appointment, though it was still on order and hadn't been cancelled. He couldn't explain what the problem was. He was very sorry and could quite understand that a pregnant  woman would need a telehpone etc....."Have a good day".
    Sometime today a rep called the house and spoke to my son (they don't call international numbers so couldn't speak to me). My son asked for the installation to be sooner than 18th April as he has to access to his emails or he can't do his work. (He's doing a piece of research as part of a further education project) 'Ah Ha', said the rep, and accused him of trying to disguise a business account as a home account. And then, just to make matters even worse the rep said the installation wouldn't be being made at all as they don't have accounts paid for by one person at an address lived in by another. Cue outrage!
    BT Customer Care at it's very best!
    Right from the outset I had said that I needed two things  - the current package, which is paid for by me, to be moved to other premises, and a second package - also to be paid for by me -  to be installed at the main house, details of that to be decided once this move was sorted out. I'd have to have a new number at the apartment, they said. No problem, I'll just keep the current one at the main house. I'd have to be quick re-booking or they'd allocate it to someone else.
    I said if it's more convenient I could transfer this account being moved to my my son's name, even though I would be paying for it.
    "No you can't - that's breaking the contract. And that will cost you 227 pounds to do that" was the response.
    So as of now - though no one has officially informed me yet - I can't move the services, can't put the contract in the name of my son, can't close the contract without cost to me......and I have no idea what happens to the  service at the main house on the 10th. Will it be there when I get home? I've no idea.
    Who can I talk to who can solve this current situation, or at least explain why the service is so awful?
    Solved!
    Go to Solution.

    I had thought this situation was solved but it just got worse. In addition to being without service for several days I am now being charged  a cancellation fee for a broadband service that BT disconnected in error. BT Vision was also terminated by BT but the set up charges are still in place. Does anyone know who the relevant Ombudsman is? I called BT from America on Friday - for an hour - while someone called Aruj sorted out why there is an order 'in progress' that I didn't initiate; why I have fees relating to a problem created by BT and why there are references to a house move that didn't take place and a BT Vision service I no longer have but didn't cancel myself. He assured me it would be rectified and my bill would be reduced by 139 pounds and we would get confirmation of this later that day. I asked him what chance there was that this would not actually happen - he said no chance at all; my new bill would be 23.50.
    There was no text message. An online chat person today told me there had been a fee reduction request which had been declined and there was nothing else he could help me with as he dealt only with broadband. But he would get BT Vision to email me. They always seem so helpful.............
    I'm sure I'm listed somewhere as 'a problem', there's no other explanation for why I get the runaround

  • Is there an actaul person with an email I can contact with a complaint?

    I just spent a FRUSTRATING 90 minutes on the website and "Customer Support" chat that went nowhere.
    I am working remotely using an old WIN XP machine, and I need to refresh Premiere Pro. I figured I'd download the package and re-install, since the install disks (and S/N) are 1500 miles away. But the S/N isn't listed in my account. My situation: in 2008 I purchased (box version) and registered CS3. Since that time, between the changes at Adobe and my email, all I have is the confirmation note from Adobe that I registered. I don't think they even emailed serial numbers back then. I own CS6, but Premiere Pro needs a 64 bit O/S, so I'm stuck.
    Customer "Support" was pretty worthless: after I typed in concise details of my problem, I was told "the product is not in your account".  After that, I was told that if I provided the serial number, I could be helped. You know, if you can't get qualified people, why bother? (chat transcript below).
    The website said "Contact Adobe" if a S/N was missing or not in my account. But there's no way to contact Adobe.The website goes in circles, and there are no email addresses. I don't have the hours to spend on a phone call to go through what I did with chat.
    So. How can I get the ear of someone who could help me, or at least address this problem? I'm sure I'm not the first person this has happened to.
    TRANSCRIPT OF CHAT:
    General Info
    *Chat start time*  Mar 31, 2015 7:11:47 PM PST
    *Chat end time*  Mar 31, 2015 7:43:16 PM PST
    *Duration (actual chatting time)* 00:31:29
    *Operator*  raj
    Chat Transcript
    info:Thank you for your patience.
    While you wait, you can try our community forums
    <http://forums.adobe.com/index.jspa?promoid=JOPCT> where experts are available
    24 hours a day, 7 days a week.
    info:We are still assisting other customers, thank you for your patience. You
    can also try our community forums
    <http://forums.adobe.com/index.jspa?promoid=JOPCT>, available 24 hours a day, 7
    days a week.
    info:You are now chatting with raj.
    raj:Hello. Welcome to Adobe Technical Support.
    Tex Green:Hi! Did you read my problem? I need to tretrieve the serial from my
    CS3 Master collection
    raj:Please allow me a moment while I look into your account & verify the details.
    info:Your chat transcript will be sent to [email protected] at the end
    of your chat.
    Tex Green:I can send you a copy of the "Thanks for Registering" email I got when
    I registered - but I don't have the original email with the serial numbers.
    raj:There is no cs3 registered under your account
    Tex Green:That's what I'm saying. I registered in 2008; Adobe has gone through
    some major changes since and my info must have gotten lost.
    raj:Is it the box product ?
    Tex Green:Yes.
    Tex Green:But the disks are 1500 miles away, and I need to do a repair.
    Tex Green:I'm working remote using my old WIN XP machine. I'd install my CS6,
    but Premier Pro needs the 64 bit OS...
    raj:just allow me a moment
    Tex Green:OK
    raj:the serial number will be on the top of the box
    Tex Green:Except I have no access to the box.
    raj:I am afraid in order to help you i need to have the serial number of the
    product
    Tex Green:This is from teh system info: 13251577375129683654
    raj:This is not the serial number
    Tex Green:Never mind. If I had the serial number to provide, I wouldn't need help.
    raj:To complete the installation of the product it will ask you to put the
    serial number, and it is not registered under your account
    Tex Green:Close the session. This will get nowhere.
    raj:Thank you for contacting Adobe. Good Bye.

    The only email I have ever comes across for complaints would be [email protected] (it is not mis-spelled).  I don't know if it is still of use.
    Chat is going to be your only option for getting help, and you shouldn't be surprised if they don't offer help due to your product no longer being supported (sad but true).
    If you had not mentioned that you have an email confirming you registered (double-check that) I would have told you that you probably did not purchase thru Adobe and never registered it so they have no record of you owning it.  They do not email serial numbers for disc purchases - they are provided with the discs as you were told in chat.

  • A long list of complaints that no one at BT will a...

    I was a customer of BT for about 2 years and before that had always had a BT landline in properties I lived within and never found any problems with their service until I came to moving house and then some very serious customer service problems started and my relationship quickly deteriorated. I would gratefully accept any advice or tips on how to resolve my problems of which a brief outline of them are below. At the end of October 2010 I moved house. At that time I cotacted BT to see if they could transfer my previous phone line to my new address. At this point in time the person that I contacted at BT told me that there had never been a bT line at my new address and I would have to pay the full price for a new installation – or if I took out BT’s broadband then the price would be half of the 127.99 original price. Being the best of a bad set of choices I went for the taking BT broadband and installation. We booked the appointment for the engineer to come out on a Tuesday afternoon 6/11/10 however on the Monday an email was received to let us know that the phone line has been fixed and there was no need for an engineer to call out. This we found very odd indeed, as we were told that there was no line ever going into this property. Concerned about this we rang BT to try and find out what was happening and how they possibly managed to install a phone line without gaining access to the property.. The person on the other end of the line insisted that the engineers fixed the line at the exchange, this at the time I disagreed strongly and kept the arrangement in place for the engineer to call out on the Tuesday. Tuesday morning came and another email came through and it stated that the issues had been resolved. This again was followed by a telephone call to argue with the call centre that the line can not have been fixed, they still insisted that it had, and to be honest by now I was starting to doubt myself. I got home and spoke to my partner who had taken the day off to wait for the engineer and we looked for a phone line that we were lead to believe by BT that was never in at this address. After a bit of searching we discovered that there was indeed a BT phone line going into the property however this wire was not connected. By now my patience was starting to wear thin, I’d be lied to consistently, first that I’d need to pay for an expensive installation, that an engineer would call out, that the line had been fixed (twice) and any time I rang I was being told a different story of what was happening or what had happened. I rang to let the engineering people know that the hadn’t been fixed, and they assured me that an engineer will call out and sort my problems on Wednesday. Wednesday came and no sign of an engineer came. As it got close to lunch time there still was no sign of an engineer, I gave BT a ring to see what was happening, the person on the other end of the phone then provided to tell me that the engineers wouldn’t be calling with us today as the system that is used to allocate the work to engineers was not updated properly and they could not call out with us today. That afternoon we contacted BT to speak to the cancellation department, we informed them of the situation and they were very helpful after they transferred us through to a member of staff in an English call centre that understood our complaints and frustration. The member of staff then informed us that we would not be charged for the installation of the phone line or any of the broadband. However a bill had already just gone out to us, but we should ignore this and the correct bill with the installation and cancellation charges taken off and as in lieu of the poor customer service received the cancellation charge from my previous address would also be removed, leaving us with just the calls we made at the previous address. We were told that this would be sent out 14 days after the date of cancellation. The bill arrived full of charges for installations and cancellations so we did as instructed and ignored this. Then a week or 2 later a reminder came which paniced us a bit, so we gave bt a call and again this was just a standard reminder and they are generated automatically so I should just ignore this as well and the new bill was going to posted out in a few days. On the Thursday after we had cancelled every service we had with BT a engineer called at our house just was we were preparing to go to work. As we had we had cancelled BT the day before and none could afford to take another day off to allow them access to the property we informed him that we did not require their services and they left. So we sat waiting for this amended bill for BT to come and a few days ago a bill came, however no amendments were made, in fact there was the entire previous bill with a late charge added in for good measure. Very confused and annoyed we tried to speak to someone form bt however the call centre worker either, couldn’t understand what we were saying, why we were not happy, or the systems bt use to check customer accounts is completely different from one call centre to another. He said that the matter is being transferred to the investigations department but to be honest I’m not a 100% confident that this will be done. I’m really not sure what to do any advice would be most welcome, I don’t really want to be paying 127.99 for an installation that never happened and then another 30.00 cancellation fee for a service I never received in the first place. I’m also not best pleased that they have also added in late fees for a bill that on 2 occasions I was advised to ignore.
    Solved!
    Go to Solution.

    Hi alx845208,
    Welcome to the BTCare Forum.
    Sounds like a right mess, sorry you've had to go through this. If you can email in your forum username and BT account details (this will be in the bills you received) I'll look into this and see what we can do to sort this out.
    Thanks,
    Stephanie
    Stephanie
    BTCare Community Manager
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post. If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • What a victory: failed installs due to "shared technology" errors returns endless threads via Google

    I purchased PSE 10 (download) and lit up an install. It failed. I searched Google and oddly, the moment I hit the terms "photoshop elements 10 install fail" I got 40-50 results for "shared technology" failures. You guys are failure stars!
    By the way, I cannot thank you enough for wasting my day like this. Back in the old days one had to visit microsoft.com to waste an entire ******** day trying to get their poorly engineered product installed, after it's failed endlessly to do as expected. Bill would be proud, if he weren't busy out there earning billions of dollars by giving away millions...which is nicer than what I have to say about you right now. Who needs time with their kids? Install PSE!!! It's a great time soak!
    So, with that, I beg of you to please start sending me the usual asinine, nonworking fixes-in-a-box to get this product installed on my machine, even though we both know it won't work. Meanwhile, I have purchased downloaded, installed, and started using the Corel's latest version of PSP, which nearly FLEW into my hard drive and immediately worked right out of the box. Boy, they suck, huh? No. They don't. You do.
    I've followed the hilariously funny and equally useless advice on your help forums (my favorite: " If you are using a downloaded installer, or running the installation from the hard drive, the Shared Technologies can fail because of the installation path. Copy the installation files to a folder to the root of the drive." Really? So you're saying "to install this stupid product, first you must fix our stupid mistake." Love you. Truly, I do.) and nothing has worked. I assume you will end up pointing at Microsoft and calling them bad, since every other app on my computer works without this moronic, yet remarkably popular, failure.
    And even if we get this (endlessly) failed implementation to work - emphasis on IF - I will probably de-install it and demand a refund, depending on whether PSP has their product up to par, which is far more likely than Adobe having a working fix.
    Now, I will say for the record that I have been harsh, and snide, and nasty. I am tired, and frustrated, and it's been four hours, and I have had enough. Having said that, deal with it. I am your customer (for the moment). Why do I need to ask you to make your product work? Isn't that the point? Is it? Helloooo?

    It has occurred to me that Adobe's support people may be cowards. Then again, I am being a jerk, and it's probable they may have read my comments and said "screw this guy." I might say that. Then again, if I worked for a world-class company like Adobe I might step up and defend my product.
    Then again, I might not, because they fell off the tracks some time ago and failed to stay in sync with the technologies they need to work with (read: Microsoft) to the degree they have Google reflecting:
    a.) Adobe's level of failure in compatibility given the immediate and numerous responses to the simple keywords "elements fail" returning an astonishing number of responses (mine at the top lately) and...
    b.) Adobe's own technical staff offering roughly a dozen differing, non-working fixes to the issue and...
    c.) Adobe's studied and intentional avoidance of my emails, this thread, and hilariously worthless chat support.
    It is very likely the source of the issue is an administrator profile glitch on the MS side, or perhaps an MSI issue, but good luck getting that clarified from Adobe.
    They!
    Don't!!
    Know!!!
    And they don't care. All I can say about that is I am glad I only dropped sixty-odd bucks on this product rather than seven-odd hundred for CS6. Maybe I'd get support if I had, but these snotty threads would be YouTubed, Reddited, and published in the local paper.
    Next: there has been a breakthrough! An amazing breakthrough!
    Among the many useless and stupid bits of advice Adobe's staff throw around on the support site, there is a great recommendation to try to load the product in safe mode. Last night I booted into safe mode and tried to run the installer, which of course immediately popped a dialog box stating it couldn't run in safe mode, so there's Adobe's great advice for you. While I was laughing and taking screen shots for posterity I glanced at my desktop, and there it was: the Photoshop Elements 10 icon. What are you doing there? I double clicked, and viola! It was loaded all along! Opened right up with that blue screen with a thousand names of the dev team.
    Wait. What? I thought it rolled back? It SAID it rolled back the install. No? That 5 minutes it spends “rolling back” it just pretends to roll back, deletes the icon, leaving my computer polluted with a product I already got a refund on from Amazon? Really?
    Anyway I rebooted back into my normal state and lo and behold, the PSE 10 icon is still there on my desktop. It did not install from safe mode. It had been installed from the beginning, and for whatever reason booting into safe mode and rebooting back seems to fix whatever idiotic and mindless failure Adobe built into this thing which they couldn't otherwise help me fix. Plain reboots did not do this: only booting into and back out of safe mode.
    Thinking I was imagining things, I got up this morning and checked. Yep. There it is on my desktop, working as if it had been there all along and I hadn't been ignored, avoided, led astray, given stupid advice, or sold a product that clearly wasn't ready for sale. PSE 10. Working. Seemingly fully functional. Glory be.
    Now, since I am the one who fixed it, I was thinking Adobe should pay me. I spent about 10 hours fuming over this thing, and I bill $65 an hour as a consultant. I realize that I am not an Adobe coder or support specialist, but I fixed it and should be compensated for my time at my rate. A bonus is in order as well - call it pain and suffering. 10X$65 plus a little sweetener, let's call it a thousand bucks. What do you say, Adobe? Are you going to award my ingeniousness and brilliance? You couldn't handle it, and still can't, but I did it. Me. The bitchy, whiny one infesting your support board with angry hate. You owe me.
    Yeah, I didn’t think so. Anyway, I have always liked PSE and have used past versions to great success. I think I will like PSE10 just as much, regardless the fact my view of Adobe is that much dimmer for the shamefully bad experience of late. This has been a pretty sucky couple of days, and from the boards and complaints I have found out it's the exception rather than the rule, but exceptional nonetheless.
    Now I shall screenshot this thread and publish it everywhere I can find a place for it. I will call out the responses I received from Adobe (none) and the great support I received from Adobe (none) and the quality service I received from Adobe (none). Then I will do my level best to remember what the heck I was doing that made me want to buy PSE in the first place: there was a photo of...something, and I wanted to...do something. What was it? I've spent so much time in Adobe FailShop I have forgotten what I was doing here in this bottomless abyss of fail...
    Ta taa, Adobe Support. Love you, really I do. True story.

  • 11g R2 RAC - Grid Infrastructure installation - "root.sh" fails on node#2

    Hi there,
    I am trying to create a two node 11g R2 RAC on OEL 5.5 (32-bit) using VMWare virtual machines. I have correctly configured both nodes. Cluster Verification utility returns on following error \[which I believe can be ignored]:
    Checking daemon liveness...
    Liveness check failed for "ntpd"
    Check failed on nodes:
    rac2,rac1
    PRVF-5415 : Check to see if NTP daemon is running failed
    Clock synchronization check using Network Time Protocol(NTP) failed
    Pre-check for cluster services setup was unsuccessful on all the nodes.
    While Grid Infrastructure installation (for a Cluster option), things go very smooth until I run "root.sh" on node# 2. orainstRoot.sh ran OK on both. "root.sh" run OK on node# 1 and ends with:
    Checking swap space: must be greater than 500 MB.   Actual 1967 MB    Passed
    The inventory pointer is located at /etc/oraInst.loc
    The inventory is located at /u01/app/oraInventory
    *'UpdateNodeList' was successful.*
    *[root@rac1 ~]#*
    "root.sh" fails on rac2 (2nd node) with following error:
    CRS-2672: Attempting to start 'ora.evmd' on 'rac2'
    CRS-2676: Start of 'ora.evmd' on 'rac2' succeeded
    Timed out waiting for the CRS stack to start.
    *[root@rac2 ~]#*
    I know this info may not be enough to figure out what the problem may be. Please let me know what should I look for to find the issue and fix it. Its been like almost two weeks now :-(
    Regards
    Amer

    Hi Zheng,
    ocssd.log is HUGE. So I am putting few of the last lines in the log file hoping they may give some clue:
    2011-07-04 19:49:24.007: [    CSSD][2997803920]clssnmvSchedDiskThreads: KillBlockThread for voting file ORCL:DATA sched delay 2180 > margin 1500  cur_ms 36118424 lastalive 36116244
    2011-07-04 19:49:26.005: [    CSSD][2997803920]clssnmvSchedDiskThreads: DiskPingThread for voting file ORCL:DATA sched delay 4150 > margin 1500 cur_ms 36120424 lastalive 36116274
    2011-07-04 19:49:26.006: [    CSSD][2997803920]clssnmvSchedDiskThreads: KillBlockThread for voting file ORCL:DATA sched delay 4180 > margin 1500  cur_ms 36120424 lastalive 36116244
    2011-07-04 19:49:27.997: [    CSSD][2901298064]clssnmSendingThread: sending status msg to all nodes
    2011-07-04 19:49:27.997: [    CSSD][2901298064]clssnmSendingThread: sent 5 status msgs to all nodes
    2011-07-04 19:49:33.001: [    CSSD][2901298064]clssnmSendingThread: sending status msg to all nodes
    2011-07-04 19:49:33.001: [    CSSD][2901298064]clssnmSendingThread: sent 5 status msgs to all nodes
    2011-07-04 19:49:37.996: [    CSSD][2901298064]clssnmSendingThread: sending status msg to all nodes
    2011-07-04 19:49:37.996: [    CSSD][2901298064]clssnmSendingThread: sent 5 status msgs to all nodes
    2011-07-04 19:49:43.000: [    CSSD][2901298064]clssnmSendingThread: sending status msg to all nodes
    2011-07-04 19:49:43.000: [    CSSD][2901298064]clssnmSendingThread: sent 5 status msgs to all nodes
    2011-07-04 19:49:48.004: [    CSSD][2901298064]clssnmSendingThread: sending status msg to all nodes
    2011-07-04 19:49:48.005: [    CSSD][2901298064]clssnmSendingThread: sent 5 status msgs to all nodes
    2011-07-04 19:50:12.003: [    CSSD][2901298064]clssnmSendingThread: sent 5 status msgs to all nodes
    2011-07-04 19:50:12.008: [    CSSD][2997803920]clssnmvSchedDiskThreads: DiskPingThread for voting file ORCL:DATA sched delay 1660 > margin 1500 cur_ms 36166424 lastalive 36164764
    2011-07-04 19:50:12.009: [    CSSD][2997803920]clssnmvSchedDiskThreads: KillBlockThread for voting file ORCL:DATA sched delay 1660 > margin 1500  cur_ms 36166424 lastalive 36164764
    2011-07-04 19:50:15.796: [    CSSD][2997803920]clssnmvSchedDiskThreads: KillBlockThread for voting file ORCL:DATA sched delay 2130 > margin 1500  cur_ms 36170214 lastalive 36168084
    2011-07-04 19:50:16.996: [    CSSD][2901298064]clssnmSendingThread: sending status msg to all nodes
    2011-07-04 19:50:16.996: [    CSSD][2901298064]clssnmSendingThread: sent 5 status msgs to all nodes
    2011-07-04 19:50:17.826: [    CSSD][2997803920]clssnmvSchedDiskThreads: DiskPingThread for voting file ORCL:DATA sched delay 1540 > margin 1500 cur_ms 36172244 lastalive 36170704
    2011-07-04 19:50:17.826: [    CSSD][2997803920]clssnmvSchedDiskThreads: KillBlockThread for voting file ORCL:DATA sched delay 1570 > margin 1500  cur_ms 36172244 lastalive 36170674
    2011-07-04 19:50:21.999: [    CSSD][2901298064]clssnmSendingThread: sending status msg to all nodes
    2011-07-04 19:50:21.999: [    CSSD][2901298064]clssnmSendingThread: sent 5 status msgs to all nodes
    2011-07-04 19:50:26.011: [    CSSD][2997803920]clssnmvSchedDiskThreads: DiskPingThread for voting file ORCL:DATA sched delay 1740 > margin 1500 cur_ms 36180424 lastalive 36178684
    2011-07-04 19:50:26.011: [    CSSD][2997803920]clssnmvSchedDiskThreads: KillBlockThread for voting file ORCL:DATA sched delay 1620 > margin 1500  cur_ms 36180424 lastalive 36178804
    2011-07-04 19:50:27.004: [    CSSD][2901298064]clssnmSendingThread: sending status msg to all nodes
    2011-07-04 19:50:27.004: [    CSSD][2901298064]clssnmSendingThread: sent 5 status msgs to all nodes
    2011-07-04 19:50:28.002: [    CSSD][2997803920]clssnmvSchedDiskThreads: DiskPingThread for voting file ORCL:DATA sched delay 1700 > margin 1500 cur_ms 36182414 lastalive 36180714
    2011-07-04 19:50:28.002: [    CSSD][2997803920]clssnmvSchedDiskThreads: KillBlockThread for voting file ORCL:DATA sched delay 1790 > margin 1500  cur_ms 36182414 lastalive 36180624
    2011-07-04 19:50:31.998: [    CSSD][2901298064]clssnmSendingThread: sending status msg to all nodes
    2011-07-04 19:50:31.998: [    CSSD][2901298064]clssnmSendingThread: sent 5 status msgs to all nodes
    2011-07-04 19:50:37.001: [    CSSD][2901298064]clssnmSendingThread: sending status msg to all nodes
    2011-07-04 19:50:37.002: [    CSSD][2901298064]clssnmSendingThread: sent 5 status msgs to all nodes
    *<end of log file>*And the alertrac2.log contains:
    *[root@rac2 rac2]# cat alertrac2.log*
    Oracle Database 11g Clusterware Release 11.2.0.1.0 - Production Copyright 1996, 2009 Oracle. All rights reserved.
    2011-07-02 16:43:51.571
    [client(16134)]CRS-2106:The OLR location /u01/grid/oracle/product/11.2.0/grid/cdata/rac2.olr is inaccessible. Details in /u01/grid/oracle/product/11.2.0/grid/log/rac2/client/ocrconfig_16134.log.
    2011-07-02 16:43:57.125
    [client(16134)]CRS-2101:The OLR was formatted using version 3.
    2011-07-02 16:44:43.214
    [ohasd(16188)]CRS-2112:The OLR service started on node rac2.
    2011-07-02 16:45:06.446
    [ohasd(16188)]CRS-2772:Server 'rac2' has been assigned to pool 'Free'.
    2011-07-02 16:53:30.061
    [ohasd(16188)]CRS-2302:Cannot get GPnP profile. Error CLSGPNP_NO_DAEMON (GPNPD daemon is not running).
    2011-07-02 16:53:55.042
    [cssd(17674)]CRS-1713:CSSD daemon is started in exclusive mode
    2011-07-02 16:54:38.334
    [cssd(17674)]CRS-1707:Lease acquisition for node rac2 number 2 completed
    [cssd(17674)]CRS-1636:The CSS daemon was started in exclusive mode but found an active CSS daemon on node rac1 and is terminating; details at (:CSSNM00006:) in /u01/grid/oracle/product/11.2.0/grid/log/rac2/cssd/ocssd.log
    2011-07-02 16:54:38.464
    [cssd(17674)]CRS-1603:CSSD on node rac2 shutdown by user.
    2011-07-02 16:54:39.174
    [ohasd(16188)]CRS-2765:Resource 'ora.cssdmonitor' has failed on server 'rac2'.
    2011-07-02 16:55:43.430
    [cssd(17945)]CRS-1713:CSSD daemon is started in clustered mode
    2011-07-02 16:56:02.852
    [cssd(17945)]CRS-1707:Lease acquisition for node rac2 number 2 completed
    2011-07-02 16:56:04.061
    [cssd(17945)]CRS-1605:CSSD voting file is online: ORCL:DATA; details in /u01/grid/oracle/product/11.2.0/grid/log/rac2/cssd/ocssd.log.
    2011-07-02 16:56:18.350
    [cssd(17945)]CRS-1601:CSSD Reconfiguration complete. Active nodes are rac1 rac2 .
    2011-07-02 16:56:29.283
    [ctssd(18020)]CRS-2403:The Cluster Time Synchronization Service on host rac2 is in observer mode.
    2011-07-02 16:56:29.551
    [ctssd(18020)]CRS-2407:The new Cluster Time Synchronization Service reference node is host rac1.
    2011-07-02 16:56:29.615
    [ctssd(18020)]CRS-2412:The Cluster Time Synchronization Service detects that the local time is significantly different from the mean cluster time. Details in /u01/grid/oracle/product/11.2.0/grid/log/rac2/ctssd/octssd.log.
    2011-07-02 16:56:29.616
    [ctssd(18020)]CRS-2409:The clock on host rac2 is not synchronous with the mean cluster time. No action has been taken as the Cluster Time Synchronization Service is running in observer mode.
    2011-07-02 16:56:29.641
    [ctssd(18020)]CRS-2401:The Cluster Time Synchronization Service started on host rac2.
    [client(18052)]CRS-10001:ACFS-9327: Verifying ADVM/ACFS devices.
    [client(18056)]CRS-10001:ACFS-9322: done.
    2011-07-02 17:01:40.963
    [ohasd(16188)]CRS-2757:Command 'Start' timed out waiting for response from the resource 'ora.asm'. Details at (:CRSPE00111:) in /u01/grid/oracle/product/11.2.0/grid/log/rac2/ohasd/ohasd.log.
    [client(18590)]CRS-10001:ACFS-9327: Verifying ADVM/ACFS devices.
    [client(18594)]CRS-10001:ACFS-9322: done.
    2011-07-02 17:27:46.385
    [ctssd(18020)]CRS-2412:The Cluster Time Synchronization Service detects that the local time is significantly different from the mean cluster time. Details in /u01/grid/oracle/product/11.2.0/grid/log/rac2/ctssd/octssd.log.
    2011-07-02 17:27:46.385
    [ctssd(18020)]CRS-2409:The clock on host rac2 is not synchronous with the mean cluster time. No action has been taken as the Cluster Time Synchronization Service is running in observer mode.
    2011-07-02 17:46:48.717
    [crsd(22519)]CRS-1013:The OCR location in an ASM disk group is inaccessible. Details in /u01/grid/oracle/product/11.2.0/grid/log/rac2/crsd/crsd.log.
    2011-07-02 17:46:49.641
    [ohasd(16188)]CRS-2765:Resource 'ora.crsd' has failed on server 'rac2'.
    2011-07-02 17:46:51.459
    [crsd(22553)]CRS-1013:The OCR location in an ASM disk group is inaccessible. Details in /u01/grid/oracle/product/11.2.0/grid/log/rac2/crsd/crsd.log.
    2011-07-02 17:46:51.776
    [ohasd(16188)]CRS-2765:Resource 'ora.crsd' has failed on server 'rac2'.
    2011-07-02 17:46:53.928
    [crsd(22574)]CRS-1013:The OCR location in an ASM disk group is inaccessible. Details in /u01/grid/oracle/product/11.2.0/grid/log/rac2/crsd/crsd.log.
    2011-07-02 17:46:53.956
    [ohasd(16188)]CRS-2765:Resource 'ora.crsd' has failed on server 'rac2'.
    2011-07-02 17:46:55.834
    [crsd(22592)]CRS-1013:The OCR location in an ASM disk group is inaccessible. Details in /u01/grid/oracle/product/11.2.0/grid/log/rac2/crsd/crsd.log.
    2011-07-02 17:46:56.273
    [ohasd(16188)]CRS-2765:Resource 'ora.crsd' has failed on server 'rac2'.
    2011-07-02 17:46:57.762
    [crsd(22610)]CRS-1013:The OCR location in an ASM disk group is inaccessible. Details in /u01/grid/oracle/product/11.2.0/grid/log/rac2/crsd/crsd.log.
    2011-07-02 17:46:58.631
    [ohasd(16188)]CRS-2765:Resource 'ora.crsd' has failed on server 'rac2'.
    2011-07-02 17:47:00.259
    [crsd(22628)]CRS-1013:The OCR location in an ASM disk group is inaccessible. Details in /u01/grid/oracle/product/11.2.0/grid/log/rac2/crsd/crsd.log.
    2011-07-02 17:47:00.968
    [ohasd(16188)]CRS-2765:Resource 'ora.crsd' has failed on server 'rac2'.
    2011-07-02 17:47:02.513
    [crsd(22645)]CRS-1013:The OCR location in an ASM disk group is inaccessible. Details in /u01/grid/oracle/product/11.2.0/grid/log/rac2/crsd/crsd.log.
    2011-07-02 17:47:03.309
    [ohasd(16188)]CRS-2765:Resource 'ora.crsd' has failed on server 'rac2'.
    2011-07-02 17:47:05.081
    [crsd(22663)]CRS-1013:The OCR location in an ASM disk group is inaccessible. Details in /u01/grid/oracle/product/11.2.0/grid/log/rac2/crsd/crsd.log.
    2011-07-02 17:47:05.770
    [ohasd(16188)]CRS-2765:Resource 'ora.crsd' has failed on server 'rac2'.
    2011-07-02 17:47:07.796
    [crsd(22681)]CRS-1013:The OCR location in an ASM disk group is inaccessible. Details in /u01/grid/oracle/product/11.2.0/grid/log/rac2/crsd/crsd.log.
    2011-07-02 17:47:08.257
    [ohasd(16188)]CRS-2765:Resource 'ora.crsd' has failed on server 'rac2'.
    2011-07-02 17:47:10.733
    [crsd(22699)]CRS-1013:The OCR location in an ASM disk group is inaccessible. Details in /u01/grid/oracle/product/11.2.0/grid/log/rac2/crsd/crsd.log.
    2011-07-02 17:47:11.739
    [ohasd(16188)]CRS-2765:Resource 'ora.crsd' has failed on server 'rac2'.
    2011-07-02 17:47:13.547
    [crsd(22732)]CRS-1013:The OCR location in an ASM disk group is inaccessible. Details in /u01/grid/oracle/product/11.2.0/grid/log/rac2/crsd/crsd.log.
    2011-07-02 17:47:14.111
    [ohasd(16188)]CRS-2765:Resource 'ora.crsd' has failed on server 'rac2'.
    2011-07-02 17:47:14.112
    [ohasd(16188)]CRS-2771:Maximum restart attempts reached for resource 'ora.crsd'; will not restart.
    2011-07-02 17:58:18.459
    [ctssd(18020)]CRS-2412:The Cluster Time Synchronization Service detects that the local time is significantly different from the mean cluster time. Details in /u01/grid/oracle/product/11.2.0/grid/log/rac2/ctssd/octssd.log.
    2011-07-02 17:58:18.459
    [ctssd(18020)]CRS-2409:The clock on host rac2 is not synchronous with the mean cluster time. No action has been taken as the Cluster Time Synchronization Service is running in observer mode.
    [client(26883)]CRS-10001:ACFS-9200: Supported
    2011-07-02 18:13:34.627
    [ctssd(18020)]CRS-2405:The Cluster Time Synchronization Service on host rac2 is shutdown by user
    2011-07-02 18:13:42.368
    [cssd(17945)]CRS-1603:CSSD on node rac2 shutdown by user.
    2011-07-02 18:15:13.877
    [client(27222)]CRS-2106:The OLR location /u01/grid/oracle/product/11.2.0/grid/cdata/rac2.olr is inaccessible. Details in /u01/grid/oracle/product/11.2.0/grid/log/rac2/client/ocrconfig_27222.log.
    2011-07-02 18:15:14.011
    [client(27222)]CRS-2101:The OLR was formatted using version 3.
    2011-07-02 18:15:23.226
    [ohasd(27261)]CRS-2112:The OLR service started on node rac2.
    2011-07-02 18:15:23.688
    [ohasd(27261)]CRS-8017:location: /etc/oracle/lastgasp has 2 reboot advisory log files, 0 were announced and 0 errors occurred
    2011-07-02 18:15:24.064
    [ohasd(27261)]CRS-2772:Server 'rac2' has been assigned to pool 'Free'.
    2011-07-02 18:16:29.761
    [ohasd(27261)]CRS-2302:Cannot get GPnP profile. Error CLSGPNP_NO_DAEMON (GPNPD daemon is not running).
    2011-07-02 18:16:30.190
    [gpnpd(28498)]CRS-2328:GPNPD started on node rac2.
    2011-07-02 18:16:41.561
    [cssd(28562)]CRS-1713:CSSD daemon is started in exclusive mode
    2011-07-02 18:16:49.111
    [cssd(28562)]CRS-1707:Lease acquisition for node rac2 number 2 completed
    2011-07-02 18:16:49.166
    [cssd(28562)]CRS-1605:CSSD voting file is online: ORCL:DATA; details in /u01/grid/oracle/product/11.2.0/grid/log/rac2/cssd/ocssd.log.
    [cssd(28562)]CRS-1636:The CSS daemon was started in exclusive mode but found an active CSS daemon on node rac1 and is terminating; details at (:CSSNM00006:) in /u01/grid/oracle/product/11.2.0/grid/log/rac2/cssd/ocssd.log
    2011-07-02 18:17:01.122
    [cssd(28562)]CRS-1603:CSSD on node rac2 shutdown by user.
    2011-07-02 18:17:06.917
    [ohasd(27261)]CRS-2765:Resource 'ora.cssdmonitor' has failed on server 'rac2'.
    2011-07-02 18:17:23.602
    [mdnsd(28485)]CRS-5602:mDNS service stopping by request.
    2011-07-02 18:17:36.217
    [gpnpd(28732)]CRS-2328:GPNPD started on node rac2.
    2011-07-02 18:17:43.673
    [cssd(28794)]CRS-1713:CSSD daemon is started in clustered mode
    2011-07-02 18:17:49.826
    [cssd(28794)]CRS-1707:Lease acquisition for node rac2 number 2 completed
    2011-07-02 18:17:49.865
    [cssd(28794)]CRS-1605:CSSD voting file is online: ORCL:DATA; details in /u01/grid/oracle/product/11.2.0/grid/log/rac2/cssd/ocssd.log.
    2011-07-02 18:18:03.049
    [cssd(28794)]CRS-1601:CSSD Reconfiguration complete. Active nodes are rac1 rac2 .
    2011-07-02 18:18:06.160
    [ctssd(28861)]CRS-2403:The Cluster Time Synchronization Service on host rac2 is in observer mode.
    2011-07-02 18:18:06.220
    [ctssd(28861)]CRS-2407:The new Cluster Time Synchronization Service reference node is host rac1.
    2011-07-02 18:18:06.238
    [ctssd(28861)]CRS-2412:The Cluster Time Synchronization Service detects that the local time is significantly different from the mean cluster time. Details in /u01/grid/oracle/product/11.2.0/grid/log/rac2/ctssd/octssd.log.
    2011-07-02 18:18:06.239
    [ctssd(28861)]CRS-2409:The clock on host rac2 is not synchronous with the mean cluster time. No action has been taken as the Cluster Time Synchronization Service is running in observer mode.
    2011-07-02 18:18:06.794
    [ctssd(28861)]CRS-2401:The Cluster Time Synchronization Service started on host rac2.
    [client(28891)]CRS-10001:ACFS-9327: Verifying ADVM/ACFS devices.
    [client(28895)]CRS-10001:ACFS-9322: done.
    2011-07-02 18:18:33.465
    [crsd(29020)]CRS-1013:The OCR location in an ASM disk group is inaccessible. Details in /u01/grid/oracle/product/11.2.0/grid/log/rac2/crsd/crsd.log.
    2011-07-02 18:18:33.575
    [ohasd(27261)]CRS-2765:Resource 'ora.crsd' has failed on server 'rac2'.
    2011-07-02 18:18:35.757
    [crsd(29051)]CRS-1013:The OCR location in an ASM disk group is inaccessible. Details in /u01/grid/oracle/product/11.2.0/grid/log/rac2/crsd/crsd.log.
    2011-07-02 18:18:36.129
    [ohasd(27261)]CRS-2765:Resource 'ora.crsd' has failed on server 'rac2'.
    2011-07-02 18:18:38.596
    [crsd(29066)]CRS-1013:The OCR location in an ASM disk group is inaccessible. Details in /u01/grid/oracle/product/11.2.0/grid/log/rac2/crsd/crsd.log.
    2011-07-02 18:18:39.146
    [ohasd(27261)]CRS-2765:Resource 'ora.crsd' has failed on server 'rac2'.
    2011-07-02 18:18:41.058
    [crsd(29085)]CRS-1013:The OCR location in an ASM disk group is inaccessible. Details in /u01/grid/oracle/product/11.2.0/grid/log/rac2/crsd/crsd.log.
    2011-07-02 18:18:41.435
    [ohasd(27261)]CRS-2765:Resource 'ora.crsd' has failed on server 'rac2'.
    2011-07-02 18:18:44.255
    [crsd(29101)]CRS-1013:The OCR location in an ASM disk group is inaccessible. Details in /u01/grid/oracle/product/11.2.0/grid/log/rac2/crsd/crsd.log.
    2011-07-02 18:18:45.165
    [ohasd(27261)]CRS-2765:Resource 'ora.crsd' has failed on server 'rac2'.
    2011-07-02 18:18:47.013
    [crsd(29121)]CRS-1013:The OCR location in an ASM disk group is inaccessible. Details in /u01/grid/oracle/product/11.2.0/grid/log/rac2/crsd/crsd.log.
    2011-07-02 18:18:47.409
    [ohasd(27261)]CRS-2765:Resource 'ora.crsd' has failed on server 'rac2'.
    2011-07-02 18:18:50.071
    [crsd(29136)]CRS-1013:The OCR location in an ASM disk group is inaccessible. Details in /u01/grid/oracle/product/11.2.0/grid/log/rac2/crsd/crsd.log.
    2011-07-02 18:18:50.118
    [ohasd(27261)]CRS-2765:Resource 'ora.crsd' has failed on server 'rac2'.
    2011-07-02 18:18:51.843
    [crsd(29156)]CRS-1013:The OCR location in an ASM disk group is inaccessible. Details in /u01/grid/oracle/product/11.2.0/grid/log/rac2/crsd/crsd.log.
    2011-07-02 18:18:52.373
    [ohasd(27261)]CRS-2765:Resource 'ora.crsd' has failed on server 'rac2'.
    2011-07-02 18:18:54.361
    [crsd(29171)]CRS-1013:The OCR location in an ASM disk group is inaccessible. Details in /u01/grid/oracle/product/11.2.0/grid/log/rac2/crsd/crsd.log.
    2011-07-02 18:18:54.772
    [ohasd(27261)]CRS-2765:Resource 'ora.crsd' has failed on server 'rac2'.
    2011-07-02 18:18:56.620
    [crsd(29202)]CRS-1013:The OCR location in an ASM disk group is inaccessible. Details in /u01/grid/oracle/product/11.2.0/grid/log/rac2/crsd/crsd.log.
    2011-07-02 18:18:57.104
    [ohasd(27261)]CRS-2765:Resource 'ora.crsd' has failed on server 'rac2'.
    2011-07-02 18:18:58.997
    [crsd(29218)]CRS-1013:The OCR location in an ASM disk group is inaccessible. Details in /u01/grid/oracle/product/11.2.0/grid/log/rac2/crsd/crsd.log.
    2011-07-02 18:18:59.301
    [ohasd(27261)]CRS-2765:Resource 'ora.crsd' has failed on server 'rac2'.
    2011-07-02 18:18:59.302
    [ohasd(27261)]CRS-2771:Maximum restart attempts reached for resource 'ora.crsd'; will not restart.
    2011-07-02 18:49:58.070
    [ctssd(28861)]CRS-2412:The Cluster Time Synchronization Service detects that the local time is significantly different from the mean cluster time. Details in /u01/grid/oracle/product/11.2.0/grid/log/rac2/ctssd/octssd.log.
    2011-07-02 18:49:58.070
    [ctssd(28861)]CRS-2409:The clock on host rac2 is not synchronous with the mean cluster time. No action has been taken as the Cluster Time Synchronization Service is running in observer mode.
    2011-07-02 19:21:33.362
    [ctssd(28861)]CRS-2412:The Cluster Time Synchronization Service detects that the local time is significantly different from the mean cluster time. Details in /u01/grid/oracle/product/11.2.0/grid/log/rac2/ctssd/octssd.log.
    2011-07-02 19:21:33.362
    [ctssd(28861)]CRS-2409:The clock on host rac2 is not synchronous with the mean cluster time. No action has been taken as the Cluster Time Synchronization Service is running in observer mode.
    2011-07-02 19:52:05.271
    [ctssd(28861)]CRS-2412:The Cluster Time Synchronization Service detects that the local time is significantly different from the mean cluster time. Details in /u01/grid/oracle/product/11.2.0/grid/log/rac2/ctssd/octssd.log.
    2011-07-02 19:52:05.271
    [ctssd(28861)]CRS-2409:The clock on host rac2 is not synchronous with the mean cluster time. No action has been taken as the Cluster Time Synchronization Service is running in observer mode.
    2011-07-02 20:22:53.696
    [ctssd(28861)]CRS-2412:The Cluster Time Synchronization Service detects that the local time is significantly different from the mean cluster time. Details in /u01/grid/oracle/product/11.2.0/grid/log/rac2/ctssd/octssd.log.
    2011-07-02 20:22:53.696
    [ctssd(28861)]CRS-2409:The clock on host rac2 is not synchronous with the mean cluster time. No action has been taken as the Cluster Time Synchronization Service is running in observer mode.
    2011-07-02 20:53:43.949
    [ctssd(28861)]CRS-2412:The Cluster Time Synchronization Service detects that the local time is significantly different from the mean cluster time. Details in /u01/grid/oracle/product/11.2.0/grid/log/rac2/ctssd/octssd.log.
    2011-07-02 20:53:43.949
    [ctssd(28861)]CRS-2409:The clock on host rac2 is not synchronous with the mean cluster time. No action has been taken as the Cluster Time Synchronization Service is running in observer mode.
    2011-07-02 21:24:32.990
    [ctssd(28861)]CRS-2412:The Cluster Time Synchronization Service detects that the local time is significantly different from the mean cluster time. Details in /u01/grid/oracle/product/11.2.0/grid/log/rac2/ctssd/octssd.log.
    2011-07-02 21:24:32.990
    [ctssd(28861)]CRS-2409:The clock on host rac2 is not synchronous with the mean cluster time. No action has been taken as the Cluster Time Synchronization Service is running in observer mode.
    2011-07-02 21:55:21.907
    [ctssd(28861)]CRS-2412:The Cluster Time Synchronization Service detects that the local time is significantly different from the mean cluster time. Details in /u01/grid/oracle/product/11.2.0/grid/log/rac2/ctssd/octssd.log.
    2011-07-02 21:55:21.908
    [ctssd(28861)]CRS-2409:The clock on host rac2 is not synchronous with the mean cluster time. No action has been taken as the Cluster Time Synchronization Service is running in observer mode.
    2011-07-02 22:26:45.752
    [ctssd(28861)]CRS-2412:The Cluster Time Synchronization Service detects that the local time is significantly different from the mean cluster time. Details in /u01/grid/oracle/product/11.2.0/grid/log/rac2/ctssd/octssd.log.
    2011-07-02 22:26:45.752
    [ctssd(28861)]CRS-2409:The clock on host rac2 is not synchronous with the mean cluster time. No action has been taken as the Cluster Time Synchronization Service is running in observer mode.
    2011-07-02 22:57:54.682
    [ctssd(28861)]CRS-2412:The Cluster Time Synchronization Service detects that the local time is significantly different from the mean cluster time. Details in /u01/grid/oracle/product/11.2.0/grid/log/rac2/ctssd/octssd.log.
    2011-07-02 22:57:54.683
    [ctssd(28861)]CRS-2409:The clock on host rac2 is not synchronous with the mean cluster time. No action has been taken as the Cluster Time Synchronization Service is running in observer mode.
    2011-07-02 23:07:28.603
    [cssd(28794)]CRS-1612:Network communication with node rac1 (1) missing for 50% of timeout interval.  Removal of this node from cluster in 14.020 seconds
    2011-07-02 23:07:35.621
    [cssd(28794)]CRS-1611:Network communication with node rac1 (1) missing for 75% of timeout interval.  Removal of this node from cluster in 7.010 seconds
    2011-07-02 23:07:39.629
    [cssd(28794)]CRS-1610:Network communication with node rac1 (1) missing for 90% of timeout interval.  Removal of this node from cluster in 3.000 seconds
    2011-07-02 23:07:42.641
    [cssd(28794)]CRS-1632:Node rac1 is being removed from the cluster in cluster incarnation 205080558
    2011-07-02 23:07:44.751
    [cssd(28794)]CRS-1601:CSSD Reconfiguration complete. Active nodes are rac2 .
    2011-07-02 23:07:45.326
    [ctssd(28861)]CRS-2407:The new Cluster Time Synchronization Service reference node is host rac2.
    2011-07-04 19:46:26.008
    [ohasd(27261)]CRS-8011:reboot advisory message from host: rac1, component: mo155738, with time stamp: L-2011-07-04-19:44:43.318
    [ohasd(27261)]CRS-8013:reboot advisory message text: clsnomon_status: need to reboot, unexpected failure 8 received from CSS
    *[root@rac2 rac2]#* This log file start with complaint that OLR is not accessible. Here is what I see (rca2):
    -rw------- 1 root oinstall 272756736 Jul  2 18:18 /u01/grid/oracle/product/11.2.0/grid/cdata/rac2.olrAnd I guess rest of the problems start with this.

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