Installation Issue (Upgrade)

I'm currently trying to install the audio content for STP - whenever it asks for audio content disc 1 (after the main install disc) and I insert the disc, it spins up and then rejects the disc (still asking for the same disc).
I checked to see if the disc was damaged but there are no signs of scratches...
I never installed this content for FCS2 - and I am trying to just use the audio content discs that came with the update (is that correct or do I need to use the ones from FCS2?)
Also - I am trying to install them to an external drive.

Try this as a possible workaround:
With that disc mounted on the desktop, open Disk Utility and create a disc image of that disc. No encryption, no compression, read only.
If DU does that successfully (double-click on the resultant dmg and let it run verification), then do the same thing for all the install discs. Create a folder and place all of the disc images into that folder. This whole process will take you several hours, but it could mean you don't have to wait for AppleCare to send you a replacement disc.
Now double-click each dmg to mount them all on the desktop. Then double-click on the Final Cut Studio install package and the installation of the entire Studio will proceed relatively quickly once you enter the SN and your personal information.
But if the dmg for the problem disc won't pass verification, then you must call AppleCare for a replacement.

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    03-19-2013,17:33:38 : D:\Software\Backupexec 12.5 64bit\WINNT\INSTALL\BE\setup.exe
    03-19-2013,17:33:38 : CSetupApp::GetInstalledGUID
    03-19-2013,17:33:38 : CSetupApp::LoadSetupXML
    03-19-2013,17:33:38 : CSetupApp::ScanXML
    03-19-2013,17:33:38 : D:\Software\Backupexec 12.5 64bit\WINNT\INSTALL\BE\Bin\Setup.xml
    03-19-2013,17:33:38 : MSI File Name = WindowsInstaller-KB893803-v2-x86.exe
    03-19-2013,17:33:38 : MSI Version = 3.1
    03-19-2013,17:33:38 : MSI Package Name = Symantec Backup Exec for Windows Servers.msi
    03-19-2013,17:33:38 : System Central Processor = 64
    03-19-2013,17:33:38 : Product Type = SETUP_BEX64
    03-19-2013,17:33:38 : Product Name = Symantec Backup Exec for Windows Servers
    03-19-2013,17:33:38 : Current Installing GUID ={BE61998B-E5BD-4E41-B2D7-96551E6FECE0}
    03-19-2013,17:33:38 : Product Version = 12.5
    03-19-2013,17:33:38 : CSetupSupport::IsValidMSIPackage
    03-19-2013,17:33:38 : D:\Software\Backupexec 12.5 64bit\WINNT\INSTALL\BE\Symantec Backup Exec for Windows Servers.msi
    03-19-2013,17:33:38 : {BE61998B-E5BD-4E41-B2D7-96551E6FECE0}
    03-19-2013,17:33:38 : {BE61998B-E5BD-4E41-B2D7-96551E6FECE0}
    03-19-2013,17:33:38 : Equal PID
    03-19-2013,17:33:38 : Product version: 12.5.2213
    03-19-2013,17:33:38 : StartBESequence
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    03-19-2013,17:33:38 : MDAC 6.1.7601.17514 is installed on this system.
    03-19-2013,17:33:38 : MDAC 6.1.7601.17514 is installed on this system.
    03-19-2013,17:33:38 : Executing BE_SetSQLxLangVersion.  Setting language version of SQL Express BKUPEXEC instance.
    03-19-2013,17:33:38 : BKUPEXEC SQLx setup file is SQLEXPR.EXE.
    03-19-2013,17:33:38 : MDAC 6.1.7601.17514 is installed on this system.
    03-19-2013,17:33:38 : Executing StartBESequence
    03-19-2013,17:33:38 : Pulling user data from the MSI
    03-19-2013,17:33:38 : Upgrade state set to 0
    03-19-2013,17:33:38 : Executing SSO::PullDataMSI()
    03-19-2013,17:33:38 : Executing CDlgCAS::PullDataMSI()
    03-19-2013,17:33:38 : MSI processing complete
    03-19-2013,17:33:38 : Pulling user data from the command line
    03-19-2013,17:33:38 : COMMAND LINE: Checking UIMODE value
    03-19-2013,17:33:38 : COMMAND LINE: Checking for program group placement value
    03-19-2013,17:33:38 : COMMAND LINE: Checking for main feature selection
    03-19-2013,17:33:38 : COMMAND LINE: Checking for serialization values
    03-19-2013,17:33:38 : CDlgChooseCustom::PullDataSilent
    03-19-2013,17:33:38 : After check for parameter file exists.
    03-19-2013,17:33:38 : CDlgLocalChooseCustom::Pass
    03-19-2013,17:33:38 : After Check for INSTALL_CHOICE.
    03-19-2013,17:33:38 : After Check for INSTALL_TYPE.
    03-19-2013,17:33:38 : After Check for INSTALL_MODE.
    03-19-2013,17:33:38 : CDlgLocalChooseCustom Pass Function end.
    03-19-2013,17:33:38 : Agent for Microsoft Exchange Server was added for evaluation
    03-19-2013,17:33:38 : Agent for Microsoft SQL Server was added for evaluation
    03-19-2013,17:33:38 : Ignoring the TSM switch.
    03-19-2013,17:33:38 : COMMAND LINE: Checking for service account values
    03-19-2013,17:33:38 : Not in Maintenance mode
    03-19-2013,17:33:38 : Getting the Silent Params.
    03-19-2013,17:33:38 : COMMAND LINE: checking for SSO values
    03-19-2013,17:33:38 : COMMAND LINE: checking for DlgChooseDBServer values
    03-19-2013,17:33:38 : COMMAND LINE: Checking for tape drivers values
    03-19-2013,17:33:38 : COMMAND LINE: Checking for TSM values
    03-19-2013,17:33:38 : COMMAND LINE: checking for CASO values
    03-19-2013,17:33:38 : COMMAND LINE: Checking for clone values
    03-19-2013,17:33:38 : COMMAND LINE: Checking progress settings
    03-19-2013,17:33:38 : COMMAND LINE: Checking for NOINSTALL value
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    03-19-2013,17:33:38 : /DEST: = C:\Program Files\Symantec1\Backup Exec\
    03-19-2013,17:33:38 : /SNO: = 0930292112010690
    03-19-2013,17:33:38 : /USER: = backup
    03-19-2013,17:33:38 : /DOM: = ACCENTPRESS
    03-19-2013,17:33:38 : /PASS: = ********
    03-19-2013,17:33:38 : /TS:
    03-19-2013,17:33:38 : /TD: = ALL
    03-19-2013,17:33:38 : /DOCS:
    03-19-2013,17:33:38 : /LOADER:
    03-19-2013,17:33:38 : /AOFO:
    03-19-2013,17:33:38 : /EXCH:
    03-19-2013,17:33:38 : /SQL:
    03-19-2013,17:33:38 : /NTA:
    03-19-2013,17:33:38 : /RAULUS:
    03-19-2013,17:33:38 : /DBSERVER:
    03-19-2013,17:33:38 : /DBINSTPATH: = C:\Program Files\Microsoft SQL Server\BE\
    03-19-2013,17:33:38 : /BACKUPDATA: = 0
    03-19-2013,17:33:38 : /MAC:
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    03-19-2013,17:33:38 : CDlgPushWelcome::Pass
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    03-19-2013,17:33:43 : Validating license data
    03-19-2013,17:33:44 : CDlgChooseInstall::ValidateData
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    03-19-2013,17:33:44 : Connected to SQL Server.
    03-19-2013,17:33:44 : m_bUseNativeClient = 1
    03-19-2013,17:34:05 : CDlgValidationSummary::ValidateData
    03-19-2013,17:34:05 : BEOperations::BE_GetInstalledProdCodeVersion
    03-19-2013,17:34:05 : MDAC 6.1.7601.17514 is installed on this system.
    03-19-2013,17:34:05 : CDlgSerialNumber Pass Function.
    03-19-2013,17:34:05 : After Check for Remote_Install.
    03-19-2013,17:34:05 : After Check for RA_INSTALL.
    03-19-2013,17:34:07 : Validating serialization data
    03-19-2013,17:34:07 : CDlgLocalChooseCustom::Pass
    03-19-2013,17:34:07 : After Check for INSTALL_CHOICE.
    03-19-2013,17:34:07 : After Check for INSTALL_TYPE.
    03-19-2013,17:34:07 : After Check for INSTALL_MODE.
    03-19-2013,17:34:07 : CDlgLocalChooseCustom Pass Function end.
    03-19-2013,17:34:07 : On Init of CDlgChooseCustom
    03-19-2013,17:34:07 : Leaving Init of CDlgChooseCustom
    03-19-2013,17:34:07 : CDlgLocalChooseCustom::OnInitDialog
    03-19-2013,17:34:07 : On Init of CDlgLocalChooseCustom
    03-19-2013,17:34:07 : Leaving Init of CDlgLocalChooseCustom
    03-19-2013,17:34:12 : Validating Local Options Data
    03-19-2013,17:34:13 : Validating service account data
    03-19-2013,17:34:13 : CDlgSSO Pass Function.
    03-19-2013,17:34:13 : After Check for INSTALL_MODE.
    03-19-2013,17:34:13 : DlgChooseDBServer Pass Function.
    03-19-2013,17:34:20 : m_bUseNativeClient = 1
    03-19-2013,17:34:20 : Validating DlgChooseDBServer data
    03-19-2013,17:34:20 : Drive C:     Required: 1102 MB     Available: 37138 MB
    03-19-2013,17:34:20 : CDlgChooseTapeDrivers Pass Function.
    03-19-2013,17:34:20 : After Check for INSTALL_MODE.
    03-19-2013,17:34:20 : After Check for INSTALL_CHOICE.
    03-19-2013,17:34:20 : After Check for INSTALL_TYPE.
    03-19-2013,17:34:20 : CDlgSerialNumber Pass Function.
    03-19-2013,17:34:20 : CDlgCAS Pass Function.
    03-19-2013,17:34:20 : After Check for INSTALL_MODE.
    03-19-2013,17:34:20 : CDlgClone Pass Function.
    03-19-2013,17:34:20 : CDlgClone not passed.
    03-19-2013,17:34:20 : CDlgRemoteChooseCustom Pass Function.
    03-19-2013,17:34:20 : After Check for INSTALL_CHOICE.
    03-19-2013,17:34:20 : Install Summary XML File:
    03-19-2013,17:34:20 : C:\Users\ADMINI~1\AppData\Local\Temp\1\BE61998B-E5BD-4E41-B2D7-96551E6FECE0\InstallReview.xml
    03-19-2013,17:34:20 : Install Summary XSL File:
    03-19-2013,17:34:20 : D:\Software\Backupexec 12.5 64bit\WINNT\INSTALL\BE\Bin\InstallSummary.xsl
    03-19-2013,17:34:20 : Install Summary HTML File:
    03-19-2013,17:34:20 : C:\Users\ADMINI~1\AppData\Local\Temp\1\BE61998B-E5BD-4E41-B2D7-96551E6FECE0\InstallReview.htm
    03-19-2013,17:34:20 : Not Quickstart Edition
    03-19-2013,17:34:20 : Entering GetSQLAndCASOInformation
    03-19-2013,17:34:20 : Leaving GetSQLAndCASOInformation
    03-19-2013,17:34:20 : MDAC 6.1.7601.17514 is installed on this system.
    03-19-2013,17:34:20 : m_bUseNativeClient = 1
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    03-19-2013,17:34:27 : Executing InstallLiveUpdate.
    03-19-2013,17:34:40 : Installing .Net Framework 2.0 SP1.
    03-19-2013,17:34:40 : Checking for .Net Framework 2.0 SP1.
    03-19-2013,17:34:40 : Vista or Longhorn server.  Not installing .NET Frameworks.
    03-19-2013,17:34:40 : .NET Framework was detected.  Skipping install.
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    03-19-2013,17:34:41 : m_bUseNativeClient = 1
    03-19-2013,17:34:41 : DRIVER={SQL Native Client};SERVER=ACCENTPRESSDC\BKUPEXEC;Trusted_Connection=Yes;DATABASE=master
    03-19-2013,17:34:41 : SQL Server version 9
    03-19-2013,17:34:41 : SQL version returned:  9
    03-19-2013,17:34:41 : Executing SQL_GetServicePack.
    03-19-2013,17:34:41 : DRIVER={SQL Native Client};SERVER=ACCENTPRESSDC\BKUPEXEC;Trusted_Connection=Yes
    03-19-2013,17:34:41 : Connected to SQL Server.
    03-19-2013,17:34:41 : ACCENTPRESSDC\BKUPEXEC is a SQL Server Product Level: 'SP4'
    03-19-2013,17:34:41 : Executing SQL_GetSQLServerEdition.
    03-19-2013,17:34:41 : DRIVER={SQL Native Client};SERVER=ACCENTPRESSDC\BKUPEXEC;Trusted_Connection=Yes
    03-19-2013,17:34:41 : Connected to SQL Server.
    03-19-2013,17:34:41 : ACCENTPRESSDC\BKUPEXEC is a SQL Server Express Edition
    03-19-2013,17:34:41 : "D:\Software\Backupexec 12.5 64bit\WINNT\INSTALL\SQLExpress\SQLEXPR.exe" /wait /qn /norestart /lv "C:\Program Files\Microsoft SQL Server\90\Setup Bootstrap\LOG\Summary.txt" INSTANCENAME=BKUPEXEC SQLACCOUNT="NT AUTHORITY\SYSTEM" SQLPASSWORD=""
    UPGRADE=SQL_Engine,SQL_Data_Files,SQL_Replication,Client_Components,Connectivity SAPWD=**** DISABLENETWORKPROTOCOLS=0
    03-19-2013,17:34:45 : V-225-53:  ERROR: Failed to install SQL Express BKUPEXEC instance with error 1601.  ***To search for information about this error, click
    here
    03-19-2013,17:34:45 : Please review C:\Program Files\Microsoft SQL Server\90\Setup Bootstrap\LOG\Summary.txt for more details.
    03-19-2013,17:34:45 : Failed to install third party products.
    03-19-2013,17:37:25 : Validating install complete
    03-19-2013,17:37:25 : Success unloading BEINSTDLGS.DLL.
    03-19-2013,17:37:25 : CLEANUP: Install has removed the following files from: C:\Users\ADMINI~1\AppData\Local\Temp\1\{BE61998B-E5BD-4E41-B2D7-96551E6FECE0}
    03-19-2013,17:37:25 : Removed files:
    03-19-2013,17:37:25 : ERROR:  Installation failed with error 1603.
    Symantec Backup Exec (TM) 13 Installation Log
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    03-19-2013,17:41:18 : Loading XML from:
    03-19-2013,17:41:18 : D:\Software\Symantec Backup Exec 2010 32-64bit\BE\WINNT\INSTALL\BEx64\Install\IFProducts.xml
    03-19-2013,17:41:18 : RawsDlgSequence::CheckInstMode
    03-19-2013,17:41:18 : BEOperations::BE_GetInstalledProdCodeVersion()
    03-19-2013,17:41:19 : Launching UI Install
    03-19-2013,17:41:19 : MDAC 6.1.7601.17514 is installed on this system.
    03-19-2013,17:41:19 : m_bUseNativeClient = 1
    03-19-2013,17:41:19 : MDAC 6.1.7601.17514 is installed on this system.
    03-19-2013,17:41:20 : BeSeqDlgs::DlgBERemoteConfig
    03-19-2013,17:41:20 : CopySupportFiles
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    03-19-2013,17:41:29 : m_bUseNativeClient = 1
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    03-19-2013,17:41:29 : DRIVER={SQL Native Client};SERVER=ACCENTPRESSDC\BKUPEXEC;Trusted_Connection=Yes
    03-19-2013,17:41:29 : Connected to SQL Server.
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    03-19-2013,17:41:29 : DRIVER={SQL Native Client};SERVER=ACCENTPRESSDC\BKUPEXEC;Trusted_Connection=Yes
    03-19-2013,17:41:29 : Connected to SQL Server.
    03-19-2013,17:41:29 : Executing SQL_GetServicePack.
    03-19-2013,17:41:29 : DRIVER={SQL Native Client};SERVER=ACCENTPRESSDC\BKUPEXEC;Trusted_Connection=Yes
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    03-19-2013,17:41:29 : ACCENTPRESSDC\BKUPEXEC is a SQL Server Product Level: 'SP4'
    03-19-2013,17:41:29 : m_bUseNativeClient = 1
    03-19-2013,17:41:51 : m_bUseNativeClient = 1
    03-19-2013,17:41:51 : AgentSeqDlgs::Misc_BE_CommonOps
    03-19-2013,17:43:04 : Currently executing as ACCENTPRESS\administrator
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    03-19-2013,17:43:04 : Successfully Logged on as service account.
    03-19-2013,17:43:04 : Successfully impersonated service account.
    03-19-2013,17:43:04 : EUserName value successfully written to the registry.
    03-19-2013,17:43:04 : EPassword value successfully written to the registry.
    03-19-2013,17:43:04 : EDomain value successfully written to the registry.
    03-19-2013,17:43:09 : There were no remote computers selected for install
    03-19-2013,17:43:09 : m_bUseNativeClient = 1
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    install of Microsoft Exchange Server 2007.  To support individual mailbox message and folder restores from Information Store backups, you must also download and install the Microsoft Exchange Server MAPI Client and Collaboration Data Objects package version
    06.05.7888 or later on the Exchange 2007 server.  This package can be found on the Microsoft Web site.
    03-19-2013,17:43:10 : Terminal Services enabled.
    03-19-2013,17:43:10 : Terminal Services server has been set to Install mode.
    03-19-2013,17:43:11 : Checking for .Net Framework 3.5 SP1.
    03-19-2013,17:43:11 : Executing InstallLiveUpdate.
    03-19-2013,17:44:35 : The return value for Symantec LiveUpdate returned error code: 0
    03-19-2013,17:44:35 : Installing Microsoft Report Viewer Redistributable 2005
    03-19-2013,17:44:35 : The return value for Microsoft Report Viewer Redistributable 2005 returned error code: 0
    03-19-2013,17:44:35 : ==================Installing MS VC 8.0 SP1 runtimes.==================
    03-19-2013,17:44:35 : Support directory: C:\Users\ADMINI~1\AppData\Local\Temp\1\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\
    03-19-2013,17:44:35 : Extracting runtime installer package vcredist_x64.exe to BE support folder.
    03-19-2013,17:44:35 : D:\Software\Symantec Backup Exec 2010 32-64bit\BE\WINNT\INSTALL\VCRedist\vcredist_x64.exe /q:a /C /T:"C:\Users\ADMINI~1\AppData\Local\Temp\1\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\VCRedist"
    03-19-2013,17:44:35 : Extracting runtime installer package VCREDI~2.EXE to BE support folder.
    03-19-2013,17:44:35 : "C:\Users\ADMINI~1\AppData\Local\Temp\1\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\VCRedist\VCREDI~2.EXE" /q:a /C /T:"C:\Users\ADMINI~1\AppData\Local\Temp\1\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\VCRedist"
    03-19-2013,17:44:36 : Starting Install
    03-19-2013,17:44:36 : Using Command Line: REBOOT=ReallySuppress
    03-19-2013,17:44:36 : Support directory: C:\Users\ADMINI~1\AppData\Local\Temp\1\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\
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    03-19-2013,17:44:36 : Discovered Total Actions: 115
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    03-19-2013,17:44:36 : Clean up Symantec installer keys.
    03-19-2013,17:44:37 : Terminal Services enabled.
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    Symantec Backup Exec (TM) 13 Installation Log
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    03-19-2013,17:56:31 : Windows Operating System Version: 6.1
    03-19-2013,17:56:31 : GetProductInfo returned success.  Checking for CORE OS values.
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    03-19-2013,17:56:33 : D:\Software\Symantec Backup Exec 2010 32-64bit\BE\WINNT\INSTALL\BEx64\Install\_Setup.exe
    03-19-2013,17:56:33 : Loading XML from:
    03-19-2013,17:56:33 : D:\Software\Symantec Backup Exec 2010 32-64bit\BE\WINNT\INSTALL\BEx64\Install\IFProducts.xml
    03-19-2013,17:56:33 : RawsDlgSequence::CheckInstMode
    03-19-2013,17:56:33 : BEOperations::BE_GetInstalledProdCodeVersion()
    03-19-2013,17:56:34 : Launching UI Install
    03-19-2013,17:56:35 : MDAC 6.1.7601.17514 is installed on this system.
    03-19-2013,17:56:35 : m_bUseNativeClient = 1
    03-19-2013,17:56:35 : MDAC 6.1.7601.17514 is installed on this system.
    03-19-2013,17:56:35 : BeSeqDlgs::DlgBERemoteConfig
    03-19-2013,17:56:35 : CopySupportFiles
    03-19-2013,17:56:35 : Saved support files to C:\ProgramData\Symantec\Backup Exec\Logs\InstallSummary
    03-19-2013,17:56:35 : AgentSeqDlgs::Misc_BE_CommonOps
    03-19-2013,17:56:35 : Executing BE_SetSQLxLangVersion.  Setting language version of SQL Express BKUPEXEC instance.
    03-19-2013,17:56:35 : BKUPEXEC SQLx setup file is SQLEXPR.EXE.
    03-19-2013,17:56:49 : Typical install value is set to : True
    03-19-2013,17:56:50 : Executing SQL_GetServicePack.
    03-19-2013,17:56:50 : DRIVER={SQL Native Client};SERVER=ACCENTPRESSDC\BKUPEXEC;Trusted_Connection=Yes
    03-19-2013,17:56:51 : Connected to SQL Server.
    03-19-2013,17:56:51 : ACCENTPRESSDC\BKUPEXEC is a SQL Server Product Level: 'SP4'
    03-19-2013,17:56:51 : Executing SQL_GetSQLServerEdition.
    03-19-2013,17:56:51 : DRIVER={SQL Native Client};SERVER=ACCENTPRESSDC\BKUPEXEC;Trusted_Connection=Yes
    03-19-2013,17:56:51 : Connected to SQL Server.
    03-19-2013,17:56:51 : Executing SQL_GetServicePack.
    03-19-2013,17:56:51 : DRIVER={SQL Native Client};SERVER=ACCENTPRESSDC\BKUPEXEC;Trusted_Connection=Yes
    03-19-2013,17:56:51 : Connected to SQL Server.
    03-19-2013,17:56:51 : ACCENTPRESSDC\BKUPEXEC is a SQL Server Product Level: 'SP4'
    03-19-2013,17:57:37 : m_bUseNativeClient = 1
    03-19-2013,17:57:37 : AgentSeqDlgs::Misc_BE_CommonOps
    03-19-2013,17:58:41 : Currently executing as ACCENTPRESS\administrator
    03-19-2013,17:58:41 : Install is not executing as the service account.
    03-19-2013,17:58:41 : Successfully Logged on as service account.
    03-19-2013,17:58:41 : Successfully impersonated service account.
    03-19-2013,17:58:41 : EUserName value successfully written to the registry.
    03-19-2013,17:58:41 : EPassword value successfully written to the registry.
    03-19-2013,17:58:41 : EDomain value successfully written to the registry.
    03-19-2013,17:58:51 : There were no remote computers selected for install
    03-19-2013,17:58:51 : m_bUseNativeClient = 1
    03-19-2013,17:58:51 : To back up Microsoft Exchange Server 2007, you must install the Exchange Management Tools for Microsoft Exchange Server 2007 on this computer.  The Management Tools can be installed during a custom
    install of Microsoft Exchange Server 2007.  To support individual mailbox message and folder restores from Information Store backups, you must also download and install the Microsoft Exchange Server MAPI Client and Collaboration Data Objects package version
    06.05.7888 or later on the Exchange 2007 server.  This package can be found on the Microsoft Web site.
    03-19-2013,17:58:52 : Terminal Services enabled.
    03-19-2013,17:58:52 : Terminal Services server has been set to Install mode.
    03-19-2013,17:58:52 : Checking for .Net Framework 3.5 SP1.
    03-19-2013,17:58:54 : Executing InstallLiveUpdate.
    03-19-2013,17:59:06 : The return value for Symantec LiveUpdate returned error code: 0
    03-19-2013,17:59:06 : Installing Microsoft Report Viewer Redistributable 2005
    03-19-2013,17:59:07 : The return value for Microsoft Report Viewer Redistributable 2005 returned error code: 0
    03-19-2013,17:59:07 : ==================Installing MS VC 8.0 SP1 runtimes.==================
    03-19-2013,17:59:07 : Support directory: C:\Users\ADMINI~1\AppData\Local\Temp\2\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\
    03-19-2013,17:59:07 : Extracting runtime installer package vcredist_x64.exe to BE support folder.
    03-19-2013,17:59:07 : D:\Software\Symantec Backup Exec 2010 32-64bit\BE\WINNT\INSTALL\VCRedist\vcredist_x64.exe /q:a /C /T:"C:\Users\ADMINI~1\AppData\Local\Temp\2\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\VCRedist"
    03-19-2013,17:59:07 : Extracting runtime installer package VCREDI~2.EXE to BE support folder.
    03-19-2013,17:59:07 : "C:\Users\ADMINI~1\AppData\Local\Temp\2\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\VCRedist\VCREDI~2.EXE" /q:a /C /T:"C:\Users\ADMINI~1\AppData\Local\Temp\2\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\VCRedist"
    03-19-2013,17:59:07 : Starting Install
    03-19-2013,17:59:07 : Using Command Line: REBOOT=ReallySuppress
    03-19-2013,17:59:07 : Support directory: C:\Users\ADMINI~1\AppData\Local\Temp\2\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\
    03-19-2013,17:59:07 : Launching MSI: C:\Users\ADMINI~1\AppData\Local\Temp\2\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\VCRedist\vcredist.msi
    03-19-2013,17:59:08 : Discovered Total Actions: 115
    03-19-2013,17:59:08 : The return code from the MSI is: 1601
    03-19-2013,17:59:08 : Cleaning up the symc status key
    03-19-2013,17:59:08 : The return value for Microsoft Visual C++ 2005 SP1 Redistributable returned error code: 1601
    03-19-2013,17:59:08 : Clean up Symantec installer keys.
    03-19-2013,17:59:10 : Terminal Services enabled.
    03-19-2013,17:59:10 : Terminal Services server has been set to Execute mode.
    03-19-2013,18:00:01 : The return code is: 0
    03-19-2013,18:00:01 : SUCCESS:  Installation has completed successfully.
    Symantec Backup Exec (TM) 13 Installation Log
    03-19-2013,18:02:24 : Windows Operating System Version: 6.1
    03-19-2013,18:02:24 : GetProductInfo returned success.  Checking for CORE OS values.
    03-19-2013,18:02:26 : Executing managed _Setup:
    03-19-2013,18:02:26 : D:\Software\Symantec Backup Exec 2010 32-64bit\BE\WINNT\INSTALL\BEx64\Install\_Setup.exe
    03-19-2013,18:02:26 : Loading XML from:
    03-19-2013,18:02:26 : D:\Software\Symantec Backup Exec 2010 32-64bit\BE\WINNT\INSTALL\BEx64\Install\IFProducts.xml
    03-19-2013,18:02:26 : RawsDlgSequence::CheckInstMode
    03-19-2013,18:02:26 : BEOperations::BE_GetInstalledProdCodeVersion()
    03-19-2013,18:02:26 : Launching UI Install
    03-19-2013,18:02:26 : MDAC 6.1.7601.17514 is installed on this system.
    03-19-2013,18:02:26 : m_bUseNativeClient = 1
    03-19-2013,18:02:26 : MDAC 6.1.7601.17514 is installed on this system.
    03-19-2013,18:02:26 : BeSeqDlgs::DlgBERemoteConfig
    03-19-2013,18:02:26 : CopySupportFiles
    03-19-2013,18:02:26 : Saved support files to C:\ProgramData\Symantec\Backup Exec\Logs\InstallSummary
    03-19-2013,18:02:27 : AgentSeqDlgs::Misc_BE_CommonOps
    03-19-2013,18:02:27 : Executing BE_SetSQLxLangVersion.  Setting language version of SQL Express BKUPEXEC instance.
    03-19-2013,18:02:27 : BKUPEXEC SQLx setup file is SQLEXPR.EXE.
    03-19-2013,18:03:11 : The return code is: 0
    03-19-2013,18:03:11 : SUCCESS:  Installation has completed successfully.
    Symantec Backup Exec (TM) 13 Installation Log
    03-19-2013,18:03:21 : Windows Operating System Version: 6.1
    03-19-2013,18:03:21 : GetProductInfo returned success.  Checking for CORE OS values.
    03-19-2013,18:03:22 : Windows Operating System Version: 6.1
    03-19-2013,18:03:22 : GetProductInfo returned success.  Checking for CORE OS values.
    03-19-2013,18:03:23 : Executing managed _Setup:
    03-19-2013,18:03:23 : D:\Software\Symantec Backup Exec 2010 32-64bit\BE\WINNT\INSTALL\BEx64\Install\_Setup.exe
    03-19-2013,18:03:23 : Loading XML from:
    03-19-2013,18:03:23 : D:\Software\Symantec Backup Exec 2010 32-64bit\BE\WINNT\INSTALL\BEx64\Install\IFProducts.xml
    03-19-2013,18:03:23 : RawsDlgSequence::CheckInstMode
    03-19-2013,18:03:23 : BEOperations::BE_GetInstalledProdCodeVersion()
    03-19-2013,18:03:24 : Launching UI Install
    03-19-2013,18:03:24 : Executing managed _Setup:
    03-19-2013,18:03:24 : D:\Software\Symantec Backup Exec 2010 32-64bit\BE\WINNT\INSTALL\BEx64\Install\_Setup.exe
    03-19-2013,18:03:24 : MDAC 6.1.7601.17514 is installed on this system.
    03-19-2013,18:03:24 : m_bUseNativeClient = 1
    03-19-2013,18:03:24 : MDAC 6.1.7601.17514 is installed on this system.
    03-19-2013,18:03:24 : Loading XML from:
    03-19-2013,18:03:24 : D:\Software\Symantec Backup Exec 2010 32-64bit\BE\WINNT\INSTALL\BEx64\Install\IFProducts.xml
    03-19-2013,18:03:24 : BeSeqDlgs::DlgBERemoteConfig
    03-19-2013,18:03:24 : RawsDlgSequence::CheckInstMode
    03-19-2013,18:03:24 : CopySupportFiles
    03-19-2013,18:03:24 : BEOperations::BE_GetInstalledProdCodeVersion()
    03-19-2013,18:03:24 : Saved support files to C:\ProgramData\Symantec\Backup Exec\Logs\InstallSummary
    03-19-2013,18:03:24 : AgentSeqDlgs::Misc_BE_CommonOps
    03-19-2013,18:03:24 : Executing BE_SetSQLxLangVersion.  Setting language version of SQL Express BKUPEXEC instance.
    03-19-2013,18:03:24 : BKUPEXEC SQLx setup file is SQLEXPR.EXE.
    03-19-2013,18:03:58 : Typical install value is set to : True
    03-19-2013,18:03:58 : m_bUseNativeClient = 1
    03-19-2013,18:03:58 : Executing SQL_GetServicePack.
    03-19-2013,18:03:58 : DRIVER={SQL Native Client};SERVER=ACCENTPRESSDC\BKUPEXEC;Trusted_Connection=Yes
    03-19-2013,18:03:58 : Connected to SQL Server.
    03-19-2013,18:03:58 : ACCENTPRESSDC\BKUPEXEC is a SQL Server Product Level: 'SP4'
    03-19-2013,18:03:58 : Executing SQL_GetSQLServerEdition.
    03-19-2013,18:03:58 : DRIVER={SQL Native Client};SERVER=ACCENTPRESSDC\BKUPEXEC;Trusted_Connection=Yes
    03-19-2013,18:03:58 : Connected to SQL Server.
    03-19-2013,18:03:58 : Executing SQL_GetServicePack.
    03-19-2013,18:03:58 : DRIVER={SQL Native Client};SERVER=ACCENTPRESSDC\BKUPEXEC;Trusted_Connection=Yes
    03-19-2013,18:03:58 : Connected to SQL Server.
    03-19-2013,18:03:58 : ACCENTPRESSDC\BKUPEXEC is a SQL Server Product Level: 'SP4'
    03-19-2013,18:03:58 : m_bUseNativeClient = 1
    03-19-2013,18:04:20 : m_bUseNativeClient = 1
    03-19-2013,18:04:20 : AgentSeqDlgs::Misc_BE_CommonOps
    03-19-2013,18:05:35 : Currently executing as ACCENTPRESS\administrator
    03-19-2013,18:05:35 : Install is not executing as the service account.
    03-19-2013,18:05:35 : Successfully Logged on as service account.
    03-19-2013,18:05:35 : Successfully impersonated service account.
    03-19-2013,18:05:35 : EUserName value successfully written to the registry.
    03-19-2013,18:05:35 : EPassword value successfully written to the registry.
    03-19-2013,18:05:35 : EDomain value successfully written to the registry.
    03-19-2013,18:05:36 : There were no remote computers selected for install
    03-19-2013,18:05:36 : m_bUseNativeClient = 1
    03-19-2013,18:05:36 : To back up Microsoft Exchange Server 2007, you must install the Exchange Management Tools for Microsoft Exchange Server 2007 on this computer.  The Management Tools can be installed during a custom
    install of Microsoft Exchange Server 2007.  To support individual mailbox message and folder restores from Information Store backups, you must also download and install the Microsoft Exchange Server MAPI Client and Collaboration Data Objects package version
    06.05.7888 or later on the Exchange 2007 server.  This package can be found on the Microsoft Web site.
    03-19-2013,18:05:37 : Terminal Services enabled.
    03-19-2013,18:05:37 : Terminal Services server has been set to Install mode.
    03-19-2013,18:05:37 : Checking for .Net Framework 3.5 SP1.
    03-19-2013,18:05:38 : Executing InstallLiveUpdate.
    03-19-2013,18:05:50 : The return value for Symantec LiveUpdate returned error code: 0
    03-19-2013,18:05:50 : Installing Microsoft Report Viewer Redistributable 2005
    03-19-2013,18:05:50 : The return value for Microsoft Report Viewer Redistributable 2005 returned error code: 0
    03-19-2013,18:05:50 : ==================Installing MS VC 8.0 SP1 runtimes.==================
    03-19-2013,18:05:50 : Support directory: C:\Users\ADMINI~1\AppData\Local\Temp\2\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\
    03-19-2013,18:05:50 : Extracting runtime installer package vcredist_x64.exe to BE support folder.
    03-19-2013,18:05:50 : D:\Software\Symantec Backup Exec 2010 32-64bit\BE\WINNT\INSTALL\VCRedist\vcredist_x64.exe /q:a /C /T:"C:\Users\ADMINI~1\AppData\Local\Temp\2\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\VCRedist"
    03-19-2013,18:05:50 : Extracting runtime installer package VCREDI~2.EXE to BE support folder.
    03-19-2013,18:05:50 : "C:\Users\ADMINI~1\AppData\Local\Temp\2\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\VCRedist\VCREDI~2.EXE" /q:a /C /T:"C:\Users\ADMINI~1\AppData\Local\Temp\2\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\VCRedist"
    03-19-2013,18:05:50 : Starting Install
    03-19-2013,18:05:50 : Using Command Line: REBOOT=ReallySuppress
    03-19-2013,18:05:50 : Support directory: C:\Users\ADMINI~1\AppData\Local\Temp\2\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\
    03-19-2013,18:05:50 : Launching MSI: C:\Users\ADMINI~1\AppData\Local\Temp\2\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\VCRedist\vcredist.msi
    03-19-2013,18:05:50 : Discovered Total Actions: 115
    03-19-2013,18:05:50 : The return code from the MSI is: 1601
    03-19-2013,18:05:51 : Cleaning up the symc status key
    03-19-2013,18:05:51 : The return value for Microsoft Visual C++ 2005 SP1 Redistributable returned error code: 1601
    03-19-2013,18:05:51 : Clean up Symantec installer keys.
    03-19-2013,18:05:51 : Terminal Services enabled.
    03-19-2013,18:05:51 : Terminal Services server has been set to Execute mode.
    03-19-2013,18:06:32 : The return code is: 0
    03-19-2013,18:06:32 : SUCCESS:  Installation has completed successfully.
    03-19-2013,18:07:36 : Setup is already running.  Unable to initialize another instance of setup.
    03-19-2013,18:07:39 : Error initializing shared data
    03-19-2013,18:07:39 : ERROR:  Installation failed with error 1603. GetLastError = :0
    Symantec Backup Exec (TM) 13 Installation Log
    03-19-2013,18:13:44 : Windows Operating System Version: 6.1
    03-19-2013,18:13:44 : GetProductInfo returned success.  Checking for CORE OS values.
    03-19-2013,18:13:44 : Windows Operating System Version: 6.1
    03-19-2013,18:13:44 : GetProductInfo returned success.  Checking for CORE OS values.
    03-19-2013,18:13:46 : Executing managed _Setup:
    03-19-2013,18:13:46 : D:\Software\Symantec Backup Exec 2010 32-64bit\BE\WINNT\INSTALL\BEx64\Install\_Setup.exe
    03-19-2013,18:13:46 : Executing managed _Setup:
    03-19-2013,18:13:46 : D:\Software\Symantec Backup Exec 2010 32-64bit\BE\WINNT\INSTALL\BEx64\Install\_Setup.exe
    03-19-2013,18:13:46 : Loading XML from:
    03-19-2013,18:13:46 : D:\Software\Symantec Backup Exec 2010 32-64bit\BE\WINNT\INSTALL\BEx64\Install\IFProducts.xml
    03-19-2013,18:13:46 : Loading XML from:
    03-19-2013,18:13:46 : D:\Software\Symantec Backup Exec 2010 32-64bit\BE\WINNT\INSTALL\BEx64\Install\IFProducts.xml
    03-19-2013,18:13:46 : RawsDlgSequence::CheckInstMode
    03-19-2013,18:13:46 : RawsDlgSequence::CheckInstMode
    03-19-2013,18:13:46 : BEOperations::BE_GetInstalledProdCodeVersion()
    03-19-2013,18:13:46 : BEOperations::BE_GetInstalledProdCodeVersion()
    03-19-2013,18:13:47 : Launching UI Install
    03-19-2013,18:13:47 : MDAC 6.1.7601.17514 is installed on this system.
    03-19-2013,18:13:48 : m_bUseNativeClient = 1
    03-19-2013,18:13:48 : MDAC 6.1.7601.17514 is installed on this system.
    03-19-2013,18:13:48 : BeSeqDlgs::DlgBERemoteConfig
    03-19-2013,18:13:48 : CopySupportFiles
    03-19-2013,18:13:48 : Saved support files to C:\ProgramData\Symantec\Backup Exec\Logs\InstallSummary
    03-19-2013,18:13:48 : AgentSeqDlgs::Misc_BE_CommonOps
    03-19-2013,18:13:48 : Executing BE_SetSQLxLangVersion.  Setting language version of SQL Express BKUPEXEC instance.
    03-19-2013,18:13:48 : BKUPEXEC SQLx setup file is SQLEXPR.EXE.
    03-19-2013,18:13:54 : Typical install value is set to : True
    03-19-2013,18:13:55 : m_bUseNativeClient = 1
    03-19-2013,18:13:55 : Executing SQL_GetServicePack.
    03-19-2013,18:13:55 : DRIVER={SQL Native Client};SERVER=ACCENTPRESSDC\BKUPEXEC;Trusted_Connection=Yes
    03-19-2013,18:13:56 : Connected to SQL Server.
    03-19-2013,18:13:56 : ACCENTPRESSDC\BKUPEXEC is a SQL Server Product Level: 'SP4'
    03-19-2013,18:13:56 : Executing SQL_GetSQLServerEdition.
    03-19-2013,18:13:56 : DRIVER={SQL Native Client};SERVER=ACCENTPRESSDC\BKUPEXEC;Trusted_Connection=Yes
    03-19-2013,18:13:56 : Connected to SQL Server.
    03-19-2013,18:13:56 : Executing SQL_GetServicePack.
    03-19-2013,18:13:56 : DRIVER={SQL Native Client};SERVER=ACCENTPRESSDC\BKUPEXEC;Trusted_Connection=Yes
    03-19-2013,18:13:56 : Connected to SQL Server.
    03-19-2013,18:13:56 : ACCENTPRESSDC\BKUPEXEC is a SQL Server Product Level: 'SP4'
    03-19-2013,18:13:56 : m_bUseNativeClient = 1
    03-19-2013,18:14:41 : m_bUseNativeClient = 1
    03-19-2013,18:14:41 : AgentSeqDlgs::Misc_BE_CommonOps
    03-19-2013,18:16:09 : Service account specified is not valid
    03-19-2013,18:16:09 : Unable to authenticate with the user and password information given for ACCENTPRESS\backup.
    03-19-2013,18:16:10 : Error validating service account credentials.
    03-19-2013,18:16:20 : Currently executing as ACCENTPRESS\administrator
    03-19-2013,18:16:20 : Install is not executing as the service account.
    03-19-2013,18:16:20 : Successfully Logged on as service account.
    03-19-2013,18:16:20 : Successfully impersonated service account.
    03-19-2013,18:16:20 : EUserName value successfully written to the registry.
    03-19-2013,18:16:20 : EPassword value successfully written to the registry.
    03-19-2013,18:16:20 : EDomain value successfully written to the registry.
    03-19-2013,18:16:22 : There were no remote computers selected for install
    03-19-2013,18:16:22 : To back up Microsoft Exchange Server 2007, you must install the Exchange Management Tools for Microsoft Exchange Server 2007 on this computer.  The Management Tools can be installed during a custom
    install of Microsoft Exchange Server 2007.  To support individual mailbox message and folder restores from Information Store backups, you must also download and install the Microsoft Exchange Server MAPI Client and Collaboration Data Objects package version
    06.05.7888 or later on the Exchange 2007 server.  This package can be found on the Microsoft Web site.
    03-19-2013,18:16:23 : Terminal Services enabled.
    03-19-2013,18:16:23 : Terminal Services server has been set to Install mode.
    03-19-2013,18:16:23 : Checking for .Net Framework 3.5 SP1.
    03-19-2013,18:16:25 : Executing InstallLiveUpdate.
    03-19-2013,18:16:37 : The return value for Symantec LiveUpdate returned error code: 0
    03-19-2013,18:16:37 : Installing Microsoft Report Viewer Redistributable 2005
    03-19-2013,18:16:38 : The return value for Microsoft Report Viewer Redistributable 2005 returned error code: 0
    03-19-2013,18:16:38 : ==================Installing MS VC 8.0 SP1 runtimes.==================
    03-19-2013,18:16:38 : Support directory: C:\Users\ADMINI~1\AppData\Local\Temp\1\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\
    03-19-2013,18:16:38 : Extracting runtime installer package vcredist_x64.exe to BE support folder.
    03-19-2013,18:16:38 : D:\Software\Symantec Backup Exec 2010 32-64bit\BE\WINNT\INSTALL\VCRedist\vcredist_x64.exe /q:a /C /T:"C:\Users\ADMINI~1\AppData\Local\Temp\1\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\VCRedist"
    03-19-2013,18:16:38 : Extracting runtime installer package VCREDI~2.EXE to BE support folder.
    03-19-2013,18:16:38 : "C:\Users\ADMINI~1\AppData\Local\Temp\1\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\VCRedist\VCREDI~2.EXE" /q:a /C /T:"C:\Users\ADMINI~1\AppData\Local\Temp\1\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\VCRedist"
    03-19-2013,18:16:38 : Starting Install
    03-19-2013,18:16:38 : Using Command Line: REBOOT=ReallySuppress
    03-19-2013,18:16:38 : Support directory: C:\Users\ADMINI~1\AppData\Local\Temp\1\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\
    03-19-2013,18:16:38 : Launching MSI: C:\Users\ADMINI~1\AppData\Local\Temp\1\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\VCRedist\vcredist.msi
    03-19-2013,18:16:39 : Discovered Total Actions: 115
    03-19-2013,18:16:39 : The return code from the MSI is: 1601
    03-19-2013,18:16:39 : The return value for Microsoft Visual C++ 2005 SP1 Redistributable returned error code: 1601
    03-19-2013,18:16:39 : Clean up Symantec installer keys.
    03-19-2013,18:16:39 : Cleaning up the symc status key
    03-19-2013,18:16:41 : Terminal Services enabled.
    03-19-2013,18:16:41 : Terminal Services server has been set to Execute mode.
    03-19-2013,18:17:08 : Skipping push of remote servers and agents due to failed local install.
    03-19-2013,18:17:08 : BeSeqDlgs::DlgInstallComplete
    03-19-2013,18:17:08 : AgentSeqDlgs::Misc_BE_CommonOps
    03-19-2013,18:17:08 : Skipping push of remote servers and agents due to failed local install.
    03-19-2013,18:17:09 : Gathering Telemetry items
    03-19-2013,18:17:09 : Failed to start the management service
    03-19-2013,18:17:09 : Service BackupExecManagementService was not found on computer '.'.
    03-19-2013,18:17:09 : Sending Telemetry to Symantec
    03-19-2013,18:17:09 : Transmit Telemetry initialized.
    03-19-2013,18:17:09 : TelemetryRegistryHelpers initialized.
    03-19-2013,18:17:21 : TransmitTelemetry.TransmitMessage URL=http://statsbe.hro.rnd.veritas.com/betelemetry/stats.php, Caught WebException The remote name could not be resolved: 'statsbe.hro.rnd.veritas.com'
    03-19-2013,18:17:33 : TransmitTelemetry.TransmitMessage URL=http://statsbe.norton.com/n/p, Caught WebException The remote name could not be resolved: 'statsbe.norton.com'
    03-19-2013,18:17:33 : Telemetry transmission failed.  Data was not sent.
    03-19-2013,18:17:33 : The return code is: 1601
    03-19-2013,18:17:33 : ERROR:  Installation failed with error 1601. GetLastError = :0
    03-19-2013,18:17:48 : Setup is already running.  Unable to initialize another instance of setup.
    03-19-2013,18:17:51 : Error initializing shared data
    03-19-2013,18:53:53 : m_bUseNativeClient = 1
    03-19-2013,18:53:53 : Executing SQL_GetServicePack.
    03-19-2013,18:53:53 : DRIVER={SQL Native Client};SERVER=ACCENTPRESSDC\BKUPEXEC;Trusted_Connection=Yes
    03-19-2013,18:53:54 : Connected to SQL Server.
    03-19-2013,18:53:54 : ACCENTPRESSDC\BKUPEXEC is a SQL Server Product Level: 'SP4'
    03-19-2013,18:53:54 : Executing SQL_GetSQLServerEdition.
    03-19-2013,18:53:54 : DRIVER={SQL Native Client};SERVER=ACCENTPRESSDC\BKUPEXEC;Trusted_Connection=Yes
    03-19-2013,18:53:54 : Connected to SQL Server.
    03-19-2013,18:53:54 : Executing SQL_GetServicePack.
    03-19-2013,18:53:54 : DRIVER={SQL Native Client};SERVER=ACCENTPRESSDC\BKUPEXEC;Trusted_Connection=Yes
    03-19-2013,18:53:54 : Connected to SQL Server.
    03-19-2013,18:53:54 : ACCENTPRESSDC\BKUPEXEC is a SQL Server Product Level: 'SP4'
    03-19-2013,18:53:54 : m_bUseNativeClient = 1
    Symantec Backup Exec (TM) 13 Installation Log
    03-19-2013,18:58:06 : Windows Operating System Version: 6.1
    03-19-2013,18:58:06 : GetProductInfo returned success.  Checking for CORE OS values.
    03-19-2013,18:58:08 : Executing managed _Setup:
    03-19-2013,18:58:08 : D:\Software\Symantec Backup Exec 2010 32-64bit\BE\WINNT\INSTALL\BEx64\Install\_Setup.exe
    03-19-2013,18:58:09 : Loading XML from:
    03-19-2013,18:58:09 : D:\Software\Symantec Backup Exec 2010 32-64bit\BE\WINNT\INSTALL\BEx64\Install\IFProducts.xml
    03-19-2013,18:58:09 : RawsDlgSequence::CheckInstMode
    03-19-2013,18:58:09 : BEOperations::BE_GetInstalledProdCodeVersion()
    03-19-2013,18:58:09 : Launching UI Install
    03-19-2013,18:58:10 : MDAC 6.1.7601.17514 is installed on this system.
    03-19-2013,18:58:10 : m_bUseNativeClient = 1
    03-19-2013,18:58:10 : MDAC 6.1.7601.17514 is installed on this system.
    03-19-2013,18:58:10 : BeSeqDlgs::DlgBERemoteConfig
    03-19-2013,18:58:10 : CopySupportFiles
    03-19-2013,18:58:10 : Saved support files to C:\ProgramData\Symantec\Backup Exec\Logs\InstallSummary
    03-19-2013,18:58:11 : AgentSeqDlgs::Misc_BE_CommonOps
    03-19-2013,18:58:11 : Executing BE_SetSQLxLangVersion.  Setting language version of SQL Express BKUPEXEC instance.
    03-19-2013,18:58:11 : BKUPEXEC SQLx setup file is SQLEXPR.EXE.
    03-19-2013,18:58:15 : Typical install value is set to : True
    03-19-2013,18:58:16 : m_bUseNativeClient = 1
    03-19-2013,18:58:16 : Executing SQL_GetServicePack.
    03-19-2013,18:58:16 : DRIVER={SQL Native Client};SERVER=ACCENTPRESSDC\BKUPEXEC;Trusted_Connection=Yes
    03-19-2013,18:58:16 : Connected to SQL Server.
    03-19-2013,18:58:16 : ACCENTPRESSDC\BKUPEXEC is a SQL Server Product Level: 'SP4'
    03-19-2013,18:58:16 : Executing SQL_GetSQLServerEdition.
    03-19-2013,18:58:16 : DRIVER={SQL Native Client};SERVER=ACCENTPRESSDC\BKUPEXEC;Trusted_Connection=Yes
    03-19-2013,18:58:16 : Connected to SQL Server.
    03-19-2013,18:58:16 : Executing SQL_GetServicePack.
    03-19-2013,18:58:16 : DRIVER={SQL Native Client};SERVER=ACCENTPRESSDC\BKUPEXEC;Trusted_Connection=Yes
    03-19-2013,18:58:16 : Connected to SQL Server.
    03-19-2013,18:58:16 : ACCENTPRESSDC\BKUPEXEC is a SQL Server Product Level: 'SP4'
    03-19-2013,18:58:16 : m_bUseNativeClient = 1
    03-19-2013,18:58:49 : m_bUseNativeClient = 1
    03-19-2013,18:58:49 : AgentSeqDlgs::Misc_BE_CommonOps
    03-19-2013,18:59:43 : Currently executing as ACCENTPRESS\administrator
    03-19-2013,18:59:43 : Install is not executing as the service account.
    03-19-2013,18:59:43 : Successfully Logged on as service account.
    03-19-2013,18:59:44 : Successfully impersonated service account.
    03-19-2013,18:59:44 : EUserName value successfully written to the registry.
    03-19-2013,18:59:44 : EPassword value successfully written to the registry.
    03-19-2013,18:59:44 : EDomain value successfully written to the registry.
    03-19-2013,18:59:46 : There were no remote computers selected for install
    03-19-2013,18:59:46 : m_bUseNativeClient = 1
    03-19-2013,18:59:46 : To back up Microsoft Exchange Server 2007, you must install the Exchange Management Tools for Microsoft Exchange Server 2007 on this computer.  The Management Tools can be installed during a custom
    install of Microsoft Exchange Server 2007.  To support individual mailbox message and folder restores from Information Store backups, you must also download and install the Microsoft Exchange Server MAPI Client and Collaboration Data Objects package version
    06.05.7888 or later on the Exchange 2007 server.  This package can be found on the Microsoft Web site.
    03-19-2013,18:59:47 : Terminal Services enabled.
    03-19-2013,18:59:47 : Terminal Services server has been set to Install mode.
    03-19-2013,18:59:47 : Checking for .Net Framework 3.5 SP1.
    03-19-2013,18:59:49 : Executing InstallLiveUpdate.
    03-19-2013,19:00:01 : The return value for Symantec LiveUpdate returned error code: 0
    03-19-2013,19:00:01 : Installing Microsoft Report Viewer Redistributable 2005
    03-19-2013,19:00:01 : The return value for Microsoft Report Viewer Redistributable 2005 returned error code: 0
    03-19-2013,19:00:01 : ==================Installing MS VC 8.0 SP1 runtimes.==================
    03-19-2013,19:00:01 : Support directory: C:\Users\ADMINI~1\AppData\Local\Temp\2\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\
    03-19-2013,19:00:01 : Extracting runtime installer package vcredist_x64.exe to BE support folder.
    03-19-2013,19:00:01 : D:\Software\Symantec Backup Exec 2010 32-64bit\BE\WINNT\INSTALL\VCRedist\vcredist_x64.exe /q:a /C /T:"C:\Users\ADMINI~1\AppData\Local\Temp\2\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\VCRedist"
    03-19-2013,19:00:02 : Extracting runtime installer package VCREDI~2.EXE to BE support folder.
    03-19-2013,19:00:02 : "C:\Users\ADMINI~1\AppData\Local\Temp\2\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\VCRedist\VCREDI~2.EXE" /q:a /C /T:"C:\Users\ADMINI~1\AppData\Local\Temp\2\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\VCRedist"
    03-19-2013,19:00:02 : Starting Install
    03-19-2013,19:00:02 : Using Command Line: REBOOT=ReallySuppress
    03-19-2013,19:00:02 : Support directory: C:\Users\ADMINI~1\AppData\Local\Temp\2\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\
    03-19-2013,19:00:02 : Launching MSI: C:\Users\ADMINI~1\AppData\Local\Temp\2\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\VCRedist\vcredist.msi
    03-19-2013,19:00:03 : Discovered Total Actions: 115
    03-19-2013,19:00:03 : The return code from the MSI is: 1601
    03-19-2013,19:00:03 : Cleaning up the symc status key
    03-19-2013,19:00:03 : The return value for Microsoft Visual C++ 2005 SP1 Redistributable returned error code: 1601
    03-19-2013,19:00:03 : Clean up Symantec installer keys.
    03-19-2013,19:00:05 : Terminal Services enabled.
    03-19-2013,19:00:05 : Terminal Services server has been set to Execute mode.
    03-19-2013,19:00:07 : Skipping push of remote servers and agents due to failed local install.
    03-19-2013,19:00:07 : BeSeqDlgs::DlgInstallComplete
    03-19-2013,19:00:07 : AgentSeqDlgs::Misc_BE_CommonOps
    03-19-2013,19:00:07 : Skipping push of remote servers and agents due to failed local install.
    03-19-2013,19:00:10 : Gathering Telemetry items
    03-19-2013,19:00:10 : Failed to start the management service
    03-19-2013,19:00:10 : Service BackupExecManagementService was not found on computer '.'.
    03-19-2013,19:00:10 : Sending Telemetry to Symantec
    03-19-2013,19:00:10 : Transmit Telemetry initialized.
    03-19-2013,19:00:10 : TelemetryRegistryHelpers initialized.
    03-19-2013,19:00:10 : TransmitTelemetry.TransmitMessage URL=http://statsbe.hro.rnd.veritas.com/betelemetry/stats.php, Caught WebException The remote name could not be resolved: 'statsbe.hro.rnd.veritas.com'
    03-19-2013,19:00:10 : Telemetry data was successfully sent to Symantec
    03-19-2013,19:00:10 : The return code is: 1601
    03-19-2013,19:00:11 : ERROR:  Installation failed with error 1601. GetLastError = :0 
    DJH

  • Issues upgrading from 7.5.1 to 10gR3

    We are having issues upgrading from Content Server 7.5.1 to 10gR3 running a Sql Server 2005 back end (based on Windows Server 2003).
    We run through the upgrade process (which completes with warnings), but when we try to start the Content Server, we get the following error:
    ( 0%) Changing lengths of fields in table 'DocFormats'...
    system 01.17 12:17:42.738 main When asking the database
    for a list of tables, we got no tables back (internal)
    01.17 12:17:42.753 main !
    csUnableToLocateDatabaseTable,DocFormats-exception stack
    intradoc.data.DataException: !
    csUnableToLocateDatabaseTable,DocFormats
    <snip>
    Unable to locate table 'DocFormats' in database.
    We are looking for advice from anyone who has been through this upgrade (in the same type of environment), or who have encountered this error or anything like it. The error appears to indicate a database access issue, but we have profiled the upgrade and startup, and have proved that the processes are reaching the database. We
    have also tried the install against clean and complex installs, and have tried both JDTS and Microsoft drivers without success (same error).
    We have spent many days on this, and have been working with Oracle support, but are starting to worry about how realistic the upgrade is.
    Cheers,
    Dave T

    Oracle support suggested I execute an "exec sp_changeobjectowner 'DocFormats','<SchemaName>" command against the database.
    I did this for the DocFormats table only.
    When I tried to start the instance, the error message stated the DocFormats table was now missing.
    Inside the database, the table 'Stellent.DocFormats' was visible through SQL Server management.
    I then created a copy of this table as 'dbo.DocFormats' (as it was originally), and tried starting the process again (with the config.cfg variables you suggested).
    It turns out the upgrade process can now see the DocFormats table and upgrade it successfully (The dformat column is now showing as varchar(80) ).
    The startup process now fails at the very next table in the upgrade list (see output below).
    Sounds like a database owner/permissions issue.
    Any ideas from anyone with SQL Server experience?
    Output from \bin\idcserver.exe -console -debug:
    11:05:30.006     main     SELECT dValue FROM Config WHERE dSection='DevUpdate' AND dName='MetaFieldLengthUpdateV8'
    systemdatabase     01.18 11:05:30.006     main     1.79 ms. SELECT dValue FROM Config WHERE dSection='DevUpdate' AND dName='MetaFieldLengthUpdateV8'[Executed. Returned row(s): false]
    systemdatabase     01.18 11:05:30.006     main     SELECT dValue FROM Config WHERE dSection='DevUpdate' AND dName='FormatFieldLengthUpdateV8'
    systemdatabase     01.18 11:05:30.006     main     2.56 ms. SELECT dValue FROM Config WHERE dSection='DevUpdate' AND dName='FormatFieldLengthUpdateV8'[Executed. Returned row(s): false]
    ( 0%) Changing lengths of fields in table 'DocFormats'...
    systemdatabase     01.18 11:05:30.022     main     getColumns DocFormats
    systemdatabase     01.18 11:05:30.022     main     1.66 ms. getColumns DocFormats[Retrieved 3 columns.]
    systemdatabase     01.18 11:05:30.084     main     Table list: DocFormats
    systemdatabase     01.18 11:05:30.084     main     SELECT * FROM DocFormats
    systemdatabase     01.18 11:05:30.084     main     2.83 ms. SELECT * FROM DocFormats[Executed. Returned row(s): true]
    systemdatabase     01.18 11:05:30.100     main     Delete DocFormats
    systemdatabase     01.18 11:05:30.116     main     drop table DocFormats
    systemdatabase     01.18 11:05:30.256     main     148 ms. Delete DocFormats[Executed]
    systemdatabase     01.18 11:05:30.256     main     Connection with id of 'main.1' is removed from active connections with key of 'main'.
    systemdatabase     01.18 11:05:30.256     main     release pool connection
    systemdatabase     01.18 11:05:30.256     main     assigning connection
    systemdatabase     01.18 11:05:30.256     main     Connection with last id of <unassigned> is added to active connections with key of 'main'.
    systemdatabase     01.18 11:05:30.256     main     Assigned connection to this thread, took 0.49 ms.
    systemdatabase     01.18 11:05:30.256     main     Preparing connection for use, id initialized as main.2
    systemdatabase     01.18 11:05:30.256     main     dFormat varchar(80) NOT NULL, dConversion varchar(30) NULL, dDescription varchar(80) NULL|PK_DocFormats| PRIMARY KEY (dFormat)
    systemdatabase     01.18 11:05:30.256     main     CREATE TABLE DocFormats (dFormat varchar(80) NOT NULL, dConversion varchar(30) NULL, dDescription varchar(80) NULL, CONSTRAINT PK_DocFormats PRIMARY KEY (dFormat))
    systemdatabase     01.18 11:05:30.256     main     7.25 ms. dFormat varchar(80) NOT NULL, dConversion varchar(30) NULL, dDescription varchar(80) NULL|PK_DocFormats| PRIMARY KEY (dFormat)[Executed.]
    systemdatabase     01.18 11:05:30.256     main     Connection with id of 'main.2' is removed from active connections with key of 'main'.
    systemdatabase     01.18 11:05:30.256     main     release pool connection
    systemdatabase     01.18 11:05:30.256     main     assigning connection
    systemdatabase     01.18 11:05:30.256     main     Connection with last id of <unassigned> is added to active connections with key of 'main'.
    systemdatabase     01.18 11:05:30.272     main     Assigned connection to this thread, took 2412 ns.
    systemdatabase     01.18 11:05:30.272     main     Preparing connection for use, id initialized as main.3
    systemdatabase     01.18 11:05:30.272     main     SELECT * FROM DocFormats
    systemdatabase     01.18 11:05:30.288     main     4.26 ms. SELECT * FROM DocFormats[Executed. Returned row(s): false]
    systemdatabase     01.18 11:05:30.288     main     INSERT INTO DocFormats (dFormat, dConversion, dDescription) values('application/msword', 'PassThru', 'apMicrosoftWordDesc')
    systemdatabase     01.18 11:05:30.288     main     2.93 ms. INSERT INTO DocFormats (dFormat, dConversion, dDescription) values('application/msword', 'PassThru', 'apMicrosoftWordDesc')[Executed. 1 rows affected.]
    ( 0%) Importing table 'DocFormats'...
    systemdatabase     01.18 11:05:30.288     main     INSERT INTO DocFormats (dFormat, dConversion, dDescription) values('application/pdf', 'PassThru', 'apPdfOptimization')
    systemdatabase     01.18 11:05:30.288     main     1.87 ms. INSERT INTO DocFormats (dFormat, dConversion, dDescription) values('application/pdf', 'PassThru', 'apPdfOptimization')[Executed. 1 rows affected.]
    systemdatabase     01.18 11:05:30.288     main     INSERT INTO DocFormats (dFormat, dConversion, dDescription) values('application/rtf', 'PassThru', 'apRtfDesc')
    systemdatabase     01.18 11:05:30.303     main     2.06 ms. INSERT INTO DocFormats (dFormat, dConversion, dDescription) values('application/rtf', 'PassThru', 'apRtfDesc')[Executed. 1 rows affected.]
    systemdatabase     01.18 11:05:30.303     main     INSERT INTO DocFormats (dFormat, dConversion, dDescription) values('application/vnd.ms-excel', 'PassThru', 'apMicrosoftExcelDesc')
    systemdatabase     01.18 11:05:30.303     main     1.70 ms. INSERT INTO DocFormats (dFormat, dConversion, dDescription) values('application/vnd.ms-excel', 'PassThru', 'apMicrosoftExcelDesc')[Executed. 1 rows affected.]
    systemdatabase     01.18 11:05:30.303     main     INSERT INTO DocFormats (dFormat, dConversion, dDescription) values('application/vnd.ms-powerpoint', 'PassThru', 'apMicrosoftPowerPointDesc')
    systemdatabase     01.18 11:05:30.303     main     1.69 ms. INSERT INTO DocFormats (dFormat, dConversion, dDescription) values('application/vnd.ms-powerpoint', 'PassThru', 'apMicrosoftPowerPointDesc')[Executed. 1 rows affected.]
    systemdatabase     01.18 11:05:30.303     main     INSERT INTO DocFormats (dFormat, dConversion, dDescription) values('application/vnd.ms-project', 'PassThru', 'apMicrosoftProjectDesc')
    systemdatabase     01.18 11:05:30.303     main     1.53 ms. INSERT INTO DocFormats (dFormat, dConversion, dDescription) values('application/vnd.ms-project', 'PassThru', 'apMicrosoftProjectDesc')[Executed. 1 rows affected.]
    systemdatabase     01.18 11:05:30.303     main     INSERT INTO DocFormats (dFormat, dConversion, dDescription) values('application/vnd.visio', 'PassThru', 'apVisioDesc')
    systemdatabase     01.18 11:05:30.303     main     1.63 ms. INSERT INTO DocFormats (dFormat, dConversion, dDescription) values('application/vnd.visio', 'PassThru', 'apVisioDesc')[Executed. 1 rows affected.]
    systemdatabase     01.18 11:05:30.303     main     INSERT INTO DocFormats (dFormat, dConversion, dDescription) values('application/wordperfect', 'PASSTHRU', 'apWordPerfectDesc')
    systemdatabase     01.18 11:05:30.303     main     1.98 ms. INSERT INTO DocFormats (dFormat, dConversion, dDescription) values('application/wordperfect', 'PASSTHRU', 'apWordPerfectDesc')[Executed. 1 rows affected.]
    systemdatabase     01.18 11:05:30.303     main     INSERT INTO DocFormats (dFormat, dConversion, dDescription) values('application/write', 'PassThru', 'apMicrosoftWriteDesc')
    systemdatabase     01.18 11:05:30.319     main     4.89 ms. INSERT INTO DocFormats (dFormat, dConversion, dDescription) values('application/write', 'PassThru', 'apMicrosoftWriteDesc')[Executed. 1 rows affected.]
    systemdatabase     01.18 11:05:30.319     main     INSERT INTO DocFormats (dFormat, dConversion, dDescription) values('image/graphic', 'ImageThumbnail', 'apThumbnailsDesc')
    systemdatabase     01.18 11:05:30.319     main     2.12 ms. INSERT INTO DocFormats (dFormat, dConversion, dDescription) values('image/graphic', 'ImageThumbnail', 'apThumbnailsDesc')[Executed. 1 rows affected.]
    systemdatabase     01.18 11:05:30.319     main     INSERT INTO DocFormats (dFormat, dConversion, dDescription) values('text/html', 'PassThru', 'Hyperlink text document')
    systemdatabase     01.18 11:05:30.319     main     1.84 ms. INSERT INTO DocFormats (dFormat, dConversion, dDescription) values('text/html', 'PassThru', 'Hyperlink text document')[Executed. 1 rows affected.]
    systemdatabase     01.18 11:05:30.319     main     INSERT INTO DocFormats (dFormat, dConversion, dDescription) values('text/plain', 'PassThru', 'Text file')
    systemdatabase     01.18 11:05:30.319     main     1.66 ms. INSERT INTO DocFormats (dFormat, dConversion, dDescription) values('text/plain', 'PassThru', 'Text file')[Executed. 1 rows affected.]
    systemdatabase     01.18 11:05:30.319     main     INSERT INTO DocFormats (dFormat, dConversion, dDescription) values('text/postscript', 'Distiller', 'apDistillerDesc')
    systemdatabase     01.18 11:05:30.319     main     1.60 ms. INSERT INTO DocFormats (dFormat, dConversion, dDescription) values('text/postscript', 'Distiller', 'apDistillerDesc')[Executed. 1 rows affected.]
    ( 17%) Changing lengths of fields in table 'ExtensionFormatMap'...
    systemdatabase     01.18 11:05:30.319     main     Alter ExtensionFormatMap
    systemdatabase     01.18 11:05:30.335     main     !csDbUnableToPerformAction_alter,\!csDbTableMissing
    (internal)     01.18 11:05:30.335     main     setExceptionCause threw: null
    systemdatabase     01.18 11:05:30.335     main     15 ms. Alter ExtensionFormatMap[!csDbTableMissing]
    systemdatabase     01.18 11:05:30.335     main     Connection with id of 'main.3' is removed from active connections with key of 'main'.
    systemdatabase     01.18 11:05:30.335     main     release pool connection
    (internal)     01.18 11:05:30.350     main     !csDbUnableToPerformAction_alter,\!csDbTableMissing-exception stack
    intradoc.data.DataException: !csDbUnableToPerformAction_alter,\!csDbTableMissing
         at intradoc.jdbc.JdbcWorkspace.alterTable(Unknown Source)
         at intradoc.server.IdcExtendedLoader.changeFieldLength(Unknown Source)
         at intradoc.server.IdcExtendedLoader.expandFormatFieldLengthsV8(Unknown Source)
         at intradoc.server.IdcExtendedLoader.extraBeforeCacheLoadInit(Unknown Source)
         at intradoc.server.IdcSystemLoader.loadCaches(Unknown Source)
         at intradoc.server.IdcServerManager.init(Unknown Source)
         at IdcServer.init(Unknown Source)
         at IdcServer.main(Unknown Source)
    Caused by: java.sql.SQLException: !csDbTableMissing
         ... 8 more
    Unable to alter table '!csDbTableMissing'.

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    hi every body ..
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    is it available in online ?
    how can i down load from  internet
    can u please help me in this issue..
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    regards
    sadasiva

    Hi,
    You have to download the J2EE Component DVD from the Service Market place.
    You can do it as below:
    1. Goto service.sap.com\swdc >Installation and Upgrades>A-Z Index>Click 'E'>SAP ERP>SAP ERP 6.0>Installation and Upgrade-->Oracle.
    In the Downloads tab, click the "BS 2005 SR3 Java Components" and download the DVD and give the path during your installation.
    Hope it is useful to you.
    Regards,
    Satish Dhanalakoti

  • Adobe Revel 2.3.2 installation issue

    Dear Revel users:
    We are aware of the installation issues people are experiencing with the latest iOS version release, and we are very sorry for the inconvenience it has caused.
    We do rigorous testing prior to all releases, but unfortunately an unexpected interoperability issue has occurred with the way our App is getting bundled up for delivery to customers. We are working closely with Apple to resolve the issue as soon as possible, and we've re-submitted an update to see if this can help us narrow down the failure. Thank you for your patience. Meanwhile, feel free to access Revel via your web browser, Mac, windows 8, Android devices.
    I will update this thread when I get new information.
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    Dear Revel users:
    As you may know, many users had issues installing Revel iOS update version 2.3.2. We are pleased to inform you that the issue has been resolved. We know how frustrating it must have been to not be able to access your photos and videos, and are truly sorry for all the inconvenience.
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    On Fri, Aug 1, 2008 at 12:57 PM, Alex Glosband
    <
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    A new message was posted by Alex Glosband in
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    View/reply at
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