Installing and serial number issue

I tried to install Photoshop Elements 10 which was rolled backed as a shared technologies problem. I quit Adobe Bridge. I tried install again but now the message is the serial number is invalid. What to do.

Do you have any other Adobe software installed? Which version of Windows are you using?

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Trial mode and serial number issue with Creative Cloud

Hello,
I recently bought a CC membership but I seem to be getting the same trial mode/serial number window others have been receiving when trying to open a Creative Cloud app. I've already spoken with two Adobe techs without any resolves. I've uninstalled and reinstalled CC, I renamed an OOBE file that the tech suggested I do and looked into the Language preferences. I'm on an iMac 10.8.4.
I'm really not technically minded but to me it seems like something continues to read my original CS6 trial I had previously. I've since uninstalled it but something remains perhaps My only thoughts at this point would be to make sure I have any recent files backed up then perhaps use Time Machine and revert back to before I installed CC then try installing again OR do the trial and hope once the 30 days are up it will read my paid account.
I would really appriciate any feedback. I've used far too many excuses at work having missed deadlines due to this issue.
Thank you

Okay, I think I have it solved *fingers crossed* by following this:
Mac:
1. Please click on "Go" and navigate to /private/etc
2. Open "hosts" file and check out for any entries for Adobe.com
3. Remove the entries and save the file
4. try again launching any product from CS6
Thanks
- Nitin
I did a backup of the hosts file and labelled it "hosts-backup" and put it on my desktop, then made another copy of the hosts file (since you can't alter the original). This time I removed ALL the Adobe entries and named the file "hosts", and saved that to the desktop. I then replaced the original hosts file with the altered saved version by dragging it into the etc folder.
I started up Flash cc and it worked! I've since downloaded PS cc and it's opened as well. I just hope it continues to function...

Hi, I would like to install my Creative Suite 5.5 Design Standard - I got the serial number and disk, but you are asking for another product and serial number that I dont have? What should I do?

Hi, I would like to install my Creative Suite 5.5 Design Standard - I got the serial number and disk, but you are asking for another product and serial number that I dont have? What should I do?

The serial number that you might have is an upgrade version & it will be asking for a previous qualifying version serial number.
The issue can be different too, please contact Adobe Support for resolution: http://adobe.ly/yxj0t6
Regards
Rajshree

Can I download Adobe Creative Suite 5.5 Design Premium on a new Mac if I've had it installed on my old one since December 2011? I have the product key and serial number.

I bought a new Macbook Pro 13 inch in December 2011 and I bought the Adobe Creative Suite 5.5 Design Premium shortly after and installed it on the computer. The other day my friend spilled his drink on my computer and it is now going to cost me $800 to get it fixed so I am considering getting a new one instead of getting mine fixed I'm not sure if the memory is still ok or not either. It didn't get that wet and Apple told me it is more than likely ok but there is no guarantee that they are going to keep the memory when they fix it. So I was wondering if I get a new one if I can install the Suite on the new one I still have the product key and serial number for the Suite. Or if I decide to get mine fixed and the memory is swept, then can I reinstall it on mine after it is fixed? If anyone can help me it would be greatly appreciated!!! Thank You

deactivate your installation on your old computer (help>deactivate).
Downloads available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
Lightroom: 5.6| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

I bought Photoshop CS6 Extended(education edition) for Mac. Now ik want to install it on my (new) macbook. I have the product code and serial number. I receive an error code: may be a false copy. How can I install this program?

In 2012, I bought Photoshop CS6 Extended (education edition) for Mac. Now I want to install it on my new Macbook. I have the correct serial number and product code, but I receive an error message: the software may be a false copy etc....What to do?

Here is a copy of the error
This means : Installation failed.
Verification of the Adobe Software failed
The product you want to install is no valid Adobe product and seems to be falsified.
HUgo
Op 29-aug.-2014, om 23:42 heeft Jeff A Wright <[email protected]> het volgende geschreven:
I bought Photoshop CS6 Extended(education edition) for Mac. Now ik want to install it on my (new) macbook. I have the product code and serial number. I receive an error code: may be a false copy. How can I install this program?
created by Jeff A Wright in Downloading, Installing, Setting Up - View the full discussion
Hugo please turn off your e-mail signature.
If your serial number is listed as being valid at http://www.adobe.com/ then I would recommend obtaining a fresh copy of the installation files. You can find details on how to locate your serial number at Find your serial number quickly - http://helpx.adobe.com/x-productkb/global/find-serial-number.html.
To download a fresh copy of the installation files please see Download CS6 products.
Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at https://forums.adobe.com/message/6685617#6685617
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I installed the serial number and the computer tells me it's not enough numbers.

I installed CS2 and I installed the serial number and the computer tells me it's not enough numbers.

Roland Jean your account only has an upgrade for Photoshop CS3 listed under it. In order to install you need to enter your previous qualifying serial number in addition to your Photoshop CS3 serial number.

I have LR4. My Mac crashed. I bought a new mac, used my LR4 cd and Serial number to install on new mac and i lost all my presets. please help

i have LR4 on my mac book pro. The macbook pro crashed so I bought a new mac. When I used my LR4 cd and serial number on new mac I lost all my presets. please help

Repair the Hard Drive - Mavericks, Lion/Mountain Lion
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Repair
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported.
Clone Mavericks, Lion/Mountain Lion using Restore Option of Disk Utility
     1. Select Disk Utility from the main menu then press the Continue
         button.
     2. Select the destination volume from the left side list.
     3. Click on the Restore tab in the DU main window.
     4. Select the destination volume from the left side list and drag it
         to the Destination entry field.
     5. Select the source volume from the left side list and drag it to
         the Source entry field.
     6. Double-check you got it right, then click on the Restore button.
Destination means the internal drive. Source means the external startup drive.

Unable to update Premier Elements even after the Product and Serial number have been registered

Trying to apply online updates through Premier Elements but i am told there is a problem with the serial number.
I have followed all the online advice to try and resolve but nothing seems to work.
Help required please.

cathfre
This is not Adobe. Rather user to user.
We will try to help you but typically Adobe is the only one who can resolve serial number issues.
But, whether here or at Adobe Chat, details are needed.
1. What version of Premiere Elements is involved and on what computer operating system are you trying to run it on?
2. Did you successfully install the version and ran into problems only when you went to use Help Menu/Update or some
other scenario? If so, what was the exact message that you got from Help Menu/Update? What were you seeking to update -
Camera Raw or an Update for the version that you have?
We will be watching for your details.
Thanks.
ATR
Add On...If you have the current version and want to contact Adobe Chat, please click on the following link
Contact Customer Care
which is set to
Premiere Elements
Adobe ID, Signing In
Adobe ID. Sign In, and Account Help
Chat Panel
If the link does not hold its set, then you will have to navigate to the Chat Panel using the above titles as guides.
At this moment, the Chat Panel seems to be in working condition.

Aperture keeps asking for my name and serial number

Aperture keeps asking for my name and serial number, but only on one of my Macs. This is a new Mac that I restored from my old Mac. It made sense to have to put in the documentation the first time, but the program keeps asking for it. Any thoughts?

Be sure to enter the serial number, when you are logged in from an account with Administrator priveleges - otherwise the serial number cannot be stored.
Aperture is installed for all users on your mac, so the serial number is written to the system library, not the user library; this requires read/write access for administrators. Do you enter your serial number using an administrator account?
SInce you migrated your system from another mac, you still may have an older ProAppSystemID file or Aperture cannot write to the System Library.
To stop Aperture asking for the serial number, first check, if you still have an old file "ProAppsSystemID" in your System Library.
Quit Aperture.
Go to your MacintoshHD and open the folder "Library", then "Application Support", then "ProApps".
Remove the File "ProAppsSystemID" to the Desktop, if it exist and restart Aperture.
Reenter your serial number, hopefully for the last time.
Sometimes Aperture writes this file to a temporary directory, when it cannot write to the Library. If the above does not work, look at the temporary directory /tmp
Use the Finder's "Go" menu
Go > Got to folder and enter /tmp into the textfield. If you see ProAppsSystemID there, move it to its proper location in /Library/Application Support/ProApps.
Aperture must be running, and you will have to wait a few minutes to be seeing the file appearing the /tmp directory.
Regards
Léonie

I find that I am unable to receive updates. When I try to re-install, the serial number is not recognized. I have a retail, boxed, full-version of PS6.

I find that I am unable to receive updates. When I try to re-install, the serial number is not recognized. I have a retail, boxed, full-version of PS6

Call Apple or an Apple Store in your city and ask them. Or do a Google search.

2 issues - Invalid Serial Number issue & Lightroom 5 Trial vs full version folder hierarchy question

Hello
not sure if I should split these two questions...
1 - Invalid Serial Number issue
I'm helping out a friend with their large photo collection and they bought Lightroom 5 and received the serial number but when we add this to Lightroom it states that it's invalid - I tried leaving it until the following week (I visit them weekly) and it still refusing the number - when I went into their Adobe account and took a look at downloads the option to download the full version is greyed out (or an x - I'm not sat on their computer right now so can't double check) but it wouldn't allow me to do anything so we just had the trial version.
anyone know what the issue is - shall I get them to contact Adobe to get them to take a look - I also had issues trying to find a customer support email address lol. (I seem to faffing with lots of websites/software/companies this week so getting a little frazzled!)
2 - Lightroom 5 Trial vs full version folder hierarchy question
This question is linked to the above i- I am wondering if the folders in Lightroom are different in the trial version vs the fully paid version.
I had set up some greeting card templates and contact sheet layouts for my friend and tried to transfer them to her computer but whilst, LR 'sees' the folders it just doesn't acknowledge the templates - I tried it several ways but I've not had that issue before so will that sort itself when I get the serial number fixed?
Thank you for any help or suggestions - hope you all have a good weekend :-)
Lenny

Hi Lenny, the two questions may be related but the trial is actually the same as the full version. I would suggest getting the serial number issue sorted out first. There have been known issues where a paid for product still shows up as a trial.There is not a lot the community can do. You need to contact Adobe directly using the link below. Use the dropdown menu for boxes (1) & (2) to scroll down the list and choose:
1. Adobe Photoshop Lightroom
2. Serial number issues or activating my product
3. Click on the blue button: Still need help? Contact us – then click the button marked “chat now”
It’s usually possible to start a live chat, if an Adobe agent is free, and often to get the problem fixed right away.
Click here to get help now Contact Customer Care

Adobe ID and Serial Number for PSE11

I updated my PSE11 from trial to DVD installed by serial number, and have been using it for about 18months. Today when I tried to sign in with my Adobe ID I was told my email address didn't have an account.
I started a new account, but how do I get my reistered product onto my account?

In that case, you may need to contact adobe chat support - http://helpx.adobe.com/in/contact.html
Thanks
Andaleeb

Serial number issue in STO PGR

HI
I am facing serial number issue after doing PGR
i am into STO process . Oce PGI for outbound delivery is created and then MIGO (PGR) will happen at recveing pant
issue is after MIGO (PGR) the serial number status must be in AVLB ..but it is still in EDEL ESTO ...
The AVLB status must come automatically in the equipment master.

Hi
I am doing through PO...we don't have inbound delivery process ... so i do MIGO with reference to PO
We have equipment master IE01/2.. plant is assigned after MIGO reeving plant is getting updated in the equipment master but the serial number status is not getting changed to AVLB.... also the serial number profile is with MMSL procedure.

Elements 1.0.1 won't install - invalid serial number

Adobe no longer offers support on this product. We can't afford to upgrade. My computer crashed now I can't get through the install menu a previously working serial number will not work on this new machine. I keep getting a message that the serial number is invalid. The operating system has not changed. I am still using Windows XP on a Dell machine. Please Help.

The online chat function was finally open and I had a great tech direct me to the appropriate place in the website to request a repaired serial number - after logging into my account and the support portal there's a nifty little tab called serial number where I could upload the scan I had made of my case and serial number. They were able to email me the correct serial number to input and voila, just like that she installed beautifully. While this has been frustrating, and I would highly recommend every organization take the time to document date/place of purchase and all serial numbers (online accounts/passwords too) Adobe clearly has their act together. NOW if they can just get some competent US Citizens who speak English clearly to support the product and who know how to do their jobs I will continue to use and recommend Adobe products. I hope my experience helps somebody else! Thanks so much to those who tried to help us by responding to this post.

S30 Machine type and Serial Number are INVALID

Hello, I am wondering if I can get some help here.A while back I had a motherboard replaced by lenovo service. The machine arrived turned on once and then it died.Once the tech left the machine was used a handful of times and then stored. I a now working on it and I noticed this screen, which appreared after the mobo replacements. Iam wondering if anyone knows how to fix this issue. What is Error 00CE really saying? Thanks

It's really saying what shows on the screen there....the serial number and machine type are invalid. My guess is the tech that replaced your board did not update the MTM/SN fields when he flashed BIOS on the new board (if he flashed BIOS at all), and those fields are still listing the defaults that are populated by the board manufacturer.
Run the latest DOS BIOS flash package (I think current BIOS is 45 maybe for the A0 branch), and when prompted, enter the correct information from your system for the machine type and serial number. That should alleviate the POST error you're seeing.

Installing and serial number issue

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