Installing creative cloud isn't working

I start to install the creative cloud on my MacBook but it just stops randomly and cancels.

Please read, and reply back here with information https://forums.adobe.com/thread/1499014
-and try some steps such as changing browsers and turning off your firewall for downloads
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

Similar Messages

Hallo, - I have a PC running Win 7 Professional. After running Kaspersky Internet Security 2015 the Creative Cloud isn't working any more. I tryed to delete the cloud and reinstall (system error 1) it but no change. I also can't download Flash - even not

Hallo, - I have a PC running Win 7 Professional. After running Kaspersky Internet Security 2015 the Creative Cloud isn't working any more.
I tryed to delete the cloud and reinstall (system error 1) it but no change. I also can't download Flash - even not shutting down Kaspersky. Help Please!!

Hallo, - I have a PC running Win 7 Professional. After running Kaspersky Internet Security 2015 the Creative Cloud isn't working any more.
I tryed to delete the cloud and reinstall (system error 1) it but no change. I also can't download Flash - even not shutting down Kaspersky. Help Please!!

I updated my Macbook and now adobe creative cloud isn't working anymore

I have to download Adobe Application Manager to get back Creative Cloud again but it isn't installing.

Lukkshell do you receive any specific error messages? What operating system are you using?

Creative Cloud isn't working!

I had to reset my pc first off. I went to down load PS and of course it downloaded the cloud once it finished I ran the cloud to sign in but its blank.. it says creative cloud at the top, the gear is there but no option except for help, pin and quit. It doesn't even go through the motions on start up as it did before. I did run it as admin and I have the compatibility set to windows 8 but still no dice. Any help ?

Hi Lewkycharmes,
Please rename OOBE Folder from the following location
Windows: [System drive]:\Users\[user name]\AppData\Local\Adobe\OOBE
Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE folder
After renaming the OOBE folder please restart the machine and then launch the application once again.
Thanks,
Ratandeep Arora

I installed the free creative cloud on my work desktop, can I also install it on my home laptop and how?

I installed the free creative cloud on my work desktop, can I also install it on my home laptop, and how do I do that?

Hi sacredjny2,
You can use the trial version for 30 days on your home machine, try :Creative Cloud Help | Install, update, or uninstall apps
Thanks,
Atul Saini

Can I install Creative Cloud on my laptop at home, my desktop at work and iPad at home?

Can I install Creative Cloud on my laptop, windows, at home, my desktop, windows, at work and my iPad, Apple, at home?

You can install it max on Two machine.
For more information on Creative Cloud please refer following FAQ list:
http://www.adobe.com/in/products/creativecloud/faq.html
You can find answer to your question under "Getting Started" section.

I'm installing Creative Cloud on a MAC OSX 10.6.8 I have the 'installing window' displaying that it is about 95% complete but hasn't moved in 30 minutes; cannot quit it either...cancel button doesn't work, can't esc. What's up?

I'm installing Creative Cloud on a MAC OSX 10.6.8 I have the 'installing window' displaying that it is about 95% complete but hasn't moved in 30 minutes; cannot quit it either...cancel button doesn't work, can't esc. What's up?

I'm installing Creative Cloud on a MAC OSX 10.6.8
You'll have to upgrade your operating system first.
Most, if not all, Cloud apps require at least OS X 10.7.

Why does Creative Cloud Setup stop working when I re-install the program?

I have Photoshop CC and Lightroom CC trough Creative Cloud. But then Creative Cloud stopped working -and now I need help to get CC running again.
I have read the troubleshootingpages and this is what I have done so far:
I uninstalled Creative Cloud
Restarted the PC
Downloaded and run CreativeCloudSet-Up.exe
After about 5 minutes of downoading and installing:
Creative Cloud Setup has stopped working.
Problemsignatur:
Navn på problemhendelse: APPCRASH
Programnavn: CreativeCloudSet-Up (5).exe
Programversjon: 2.9.1.474
Tidsstempel for program: 54e11f94
Navn på feilmodul: AdobePIM.dll
Feilmodulversjon: 2.9.1.474
Tidsstempel for feilmodul: 54e11f95
Unntakskode: c0000005
Unntaksforskyvning: 00010e25
OS-versjon: 6.1.7601.2.1.0.768.3
ID for nasjonal innstilling: 1044
Tilleggsinformasjon 1: 0a9e
Tilleggsinformasjon 2: 0a9e372d3b4ad19135b953a78882e789
Tilleggsinformasjon 3: 0a9e
Tilleggsinformasjon 4: 0a9e372d3b4ad19135b953a78882e789
I have done this 5 times and NOTHING HELPS.
ANY CLUE WHAT TO DO??

Bjørnarj6963233 I would recommend utilizing the steps listed in Error "Failed to Install" Creative Cloud Desktop application to reinstall the Creative Cloud Desktop application. Also which operating system are you using?

How many times can a team member install Creative Cloud for teams ?

How many times can a team member install Creative Cloud for teams ?
Is it possible for one team member to install it for example on a portable mac and a desktop pc at the same time?

From the Creative Cloud FAQ at https://www.adobe.com/products/creativecloud/faq.html under the Purchasing and getting started section:
On how many computers can I install the software I download from Creative Cloud?
You can install the desktop applications available in Creative Cloud on your primary computer and one backup computer, as long as they are not running at the same time. You will have access to both the Mac OS and Windows versions, so if you have a Mac at home and a PC at work, for instance, you can install your applications on both. See the product license agreements page for more information.

Adobe CS6 Apps Shuts Down After Installing Creative Cloud.

I can't start my Photoshop, Illustrator or InDesign CS6 anymore, it just shuts down as soon as it's done loading, without any errors. Only Bridge CS6 will start.
I tried launching with Ctrl+Alt and Ctrl+Alt+Shift but it did not work.
Then I tried uninstalling it (With all the preferences as well), and install it again, that did nothing - still the same issue.
I updated windows and my gfx drivers (GeForece 332.21 - NVS4200M) after the issue started.
I tried both the 32bit and the 64bit version.
I have manually removed the preferences file.
I have disabled the firewall and my AV.
I have logged out and back in of the Creative Suite Utility.
My hosts file is not blocking any sites.
I am running Windows 7 Enterprise 64 bit.
I tried to open a issue on superuser but that did not help, nobody has awnsered it yet.

Nicoar do you receive any specific error messages? I would recommend starting with the steps listed in Error "Failed to Install" Creative Cloud Desktop application - http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html.

Adobe creative cloud has stopped working, all my individual programmes from adobe open and work fine, but when I try to open adobe cloud it starts to open then says adobe cloud has stopped working, looking for a solution then shuts down, I can not open it

Adobe creative cloud has stopped working, all my individual programmes from adobe open and work fine, but when I try to open adobe cloud it starts to open then says adobe cloud has stopped working, looking for a solution then shuts down, I can not open it at all.

Without proper system information and the application logs nobody can tell you much.
Troubleshoot Creative Cloud download and install issues
Mylenium

Not getting the option to install creative cloud. Only trial version or choose new plan

Hi,
I'm trying to install Photoshop on a second computer. Problem is I can't find the installer for Creative Cloud. When I log in at adobe.com and go to products, all i get is the option to get a trial version or sign up for a new plan. It's like it thinks I'm not already on a plan.
Explicitly going to menu -> pc apps -> clicking the creative cloud icon takes me to the general creative cloud promotional page. I can't see any option to just install the creative cloud app.
Am I missing something? Seached the forums and all the replies just tell me to go to adobe.com/products and install.

Oh, it was that simple?
Tried it and it worked just like you said. It's downloading now. Thank you so much!
Got to say that's a bit of baffling gui design. One would think a link to install Creative Cloud would be one of the main things needed for the account page on the website. Not only did I have to do something I didn't want to do (get the trial), but after installing the manager, it immediately started downloading and installing photoshop. I really hope it's not installing the trial version. I guess I'll have to wait and see.
Regardless, that solves this question. Again, thanks for the quick help. Have a nice day!
/Alex

I am trying to install Creative Cloud on my laptop. I already installed it on my desktop just fine but I can't figure it out?

I am trying to install Creative Cloud on my laptop. I already installed Photoshop CC on my desktop just fine. I paid for photoshop and lightroom for two computers. Isn't that right?

Kathyrn Peters do you receive any specific error messages when you attempt to install the Creative Cloud Desktop application? Are you utilizing the process discussed in Install and update apps - https://helpx.adobe.com/creative-cloud/help/install-apps.html to install the Adobe Creative applications?

How to install creative cloud on second computer?

Hi,
I have purchased Adobe Creative Cloud for work and I'm one of 2 administrators. I am however the only the person using the products (the other admin is a general admin person in our organization). I have installed Adobe Creative Cloud on my work computer (a PC) but would also like to install a few of the products on my home computer (a Mac) as well as I sometimes work from home and my Mac is generally alot faster than the PC. How do I do this? I have signed on to Adobe Creative Cloud online however it seems I can only download the programs I need as trials.

Cloud License allows 2 activations http://www.adobe.com/legal/licenses-terms.html
-Install on a 2nd computer http://forums.adobe.com/thread/1452292?tstart=0
-Windows or Mac does not matter... 2 on the same operating system, or 1 on each
-Both computer Cloud subscriptions may not be in use at the same time

How to install Creative Cloud on any drive other than my System drive...

You are now chatting with 'Bhagawan'
Bhagawan: Hello. Welcome to Adobe Technical Support.
Bhagawan: Hi Steve
Steve: It appears CC installs on my system drive without asking me. The way I manage my system - this is not acceptable. So, how do I install on the drive I install all my other apps?
Bhagawan: I understand that you want to install Creative Cloud desktop app. Am I correct?
Steve: On a particular drive - not my system drive.
Steve: CC, Photoshop, etc.
Bhagawan: I will be glad to check and help you with this issue.
Bhagawan: Steve, creative cloud desktop app can be install only on C drive, but other apps you select for other drive.
Steve: My C: drive is dedicated to my OS only.
Steve: It is a special drive that will not work for very long if software companies put their programs on it till it fills up and then everything stops.
Steve: Didn't Adobe think of this?
Steve: I have one computer that only has a few MBs left of C:. What do I do on that computer?
Steve: "left on C:"
Bhagawan: Give me a minute.
Bhagawan: Thank you.
Bhagawan: Steve, I'm really sorry, creative cloud desktop app will be installed on C Drive, since the operating system is installed, but other Creative Cloud apps can be installed other Drive and depends on file size.

I had the same problem and finally solved it.
It is "funny" that CC doesn't ask you where to install apps. Or better to say, it asks you but doesn't care. In Creative Cloud desktop app/Preferences there is option to choose where you want apps to be installed, but they are still installed in C:/Program Files/....
How to install apps on secondary drive in just 3 steps:
1. Go to page Adobe CC 2014 Direct Download Links – Creative Cloud 2014 Release | ProDesignTools and download all apps that you will need.
2. Once downloaded, install it. During installation you will be asked where you want app to be installed (just like in any other "normal" installation)
3. Be happy
Hope I helped
Marko

Installing creative cloud isn't working

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