Integrate Multiple CTIs with CRM 7.0

Hi all,
Can we integrate many CTI's with Single CRM 7.0 Server and If yes any brief steps.
Kind Regards,
Srinivas Reddy

Hi Glenn,
If 7.0 CRM/ICI CTI and Genesys integrated so that all user info for agents is stored on the Genesys Config Server, and Genesys is configured with 2 ACD switches, 2 TServers and 2 Gplus Adapters?
Is there a way to configure two CMS profiles, and then assign value of any of the CMS profile in the Function Profile ID "CONTACTCENTER" dynamically in the code to a Business Role?
What we need to accomplish is that, based on the agent info in CRM, find out which of the 2 switchs (CMS profiles) agent is must be connected to, and that info is stored on the Genesys Config Server.
So, once agent clicks on "Log ON' in the IC phone toolbar, we need to find that specific info on the Genesys Config Server, then return to IC and assign appropriate switch (CMS profile) to the Business Role agent logges in as.
Thank you,
Vadim.

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Hi, Guru:
I would like to check with you.
I need show a demo to integrate crystal reports with our CRM product.
I know for CRM mobile (mobile system maintenance), we could have this option. however, my requirement is to seek any other options to integrate crystal reports with CRM webclient UI, so just like to check with you if you know how I can start to implement this.
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SAP Customizing Implementation Guide -> SAP NetWeaver ® Business Intelligence -> Links to Other Systems -> Crystal Enterprise Integration):
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Hi Experts,
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Hello,
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Regards,
Farrukh Hanif

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How to integrate Google calendar with MS CRM Service calendar

Dear Team,
how to integrate Google calendar with MS CRM Service calendar?
Please reply to below mail id
[email protected]
Thanks & Regards
Dhamodharan R
Thanks & Regards Dhamodharan R Myblog : http://mscrmexpert.wordpress.com

Hello,
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As Microsoft's Dynamics Community forums are on a different platform, we cannot move the question for you.
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When you see answers and helpful posts, please click Vote As Helpful, Propose As Answer, and/or Mark As Answer.
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Message was edited by: Joaquim Fonseca

Dear AP,
Thanks for Ur reply.
Let me brief U my scenario. ECC 6.0 & CRM 2007 are in place but not the content server. I'm using SAP default DMS data base to check-in the originals through DMS.
Now I want to give a link of the DIR created in ECC DMS to CRM object for Example Opportunity ---> Attachments Tab.
When I do the search using document type in attachment tab I'm getting a message No documents found.
Plz guide me how to integrate DMS with CRM. Plz let me know if any other config to be done.
Rgds,
Sukan

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I am working on a BizTalk 2013 integration with CRM 2015 on premise server and currently developing a POC to see how it works. There are quite a few good articles on BizTalk-CRM integration and I am referring them while building this POC. However I thought
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Hi Abhishek,
While exploring the CRM REST capabilities i found the below content on MSDN that says the REST endpoint works only for getting the contact by uniqueID and not by firstname and lastname etc...
https://msdn.microsoft.com/en-us/library/gg328090.aspx#BKMK_RetrievingRecords
Retrieving records
HTTP GET is used when you are retrieving records. When a unique identifier for
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We have a requirement to integrate existing Interactive Voice Response system,Computer Telephone Integration and Automatic Call Distribution with proposed SAP CRM. In order to integrate them we would like to use third party adapters from companies like AMT,SIEMENS,Genesys etc..
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Hi Tony-
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We are using OSM 7.0 in our solution, in which we need to integrate OSM with CRM and one inventory system.
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~RS

RS;
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Brian.

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Integrate Multiple CTIs with CRM 7.0

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