Crystal report integration with CRM

Hi, Guru:
I would like to check with you.
I need show a demo to integrate crystal reports with our CRM product.
I know for CRM mobile (mobile system maintenance), we could have this option. however, my requirement is to seek any other options to integrate crystal reports with CRM webclient UI, so just like to check with you if you know how I can start to implement this.
Cheers,
Eric

Hello Eric,
Check
SAP Customizing Implementation Guide -> SAP NetWeaver ® Business Intelligence -> Links to Other Systems -> Crystal Enterprise Integration):
Also,in the following URl you can search for CRYSTAL REPORT.
http://help.sap.com/saphelp_crm50/helpdata/en/1a/023d63b8387c4a8dfea6592f3a23a7/frameset.htm
Hope this helps!
Regards,
Shanthala Kudva.

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Crystal report integration with CRM 7.0

Hi, Guru:
I would like to check with you.
I need show a demo to integrate crystal reports with our CRM product.
I know for CRM mobile (mobile system maintenance), we could have this option. however, my requirement is to seek any other options to integrate crystal reports with CRM webclient UI, so just like to check with you if you know how I can start to implement this.
Cheers,
Eric

Hello Eric,
Check
SAP Customizing Implementation Guide -> SAP NetWeaver ® Business Intelligence -> Links to Other Systems -> Crystal Enterprise Integration):
Also,in the following URl you can search for CRYSTAL REPORT.
http://help.sap.com/saphelp_crm50/helpdata/en/1a/023d63b8387c4a8dfea6592f3a23a7/frameset.htm
Hope this helps!
Regards,
Shanthala Kudva.

Crystal Report Integration with BW 70

Crytal Integration with SAP BW
Posted: Apr 21, 2008 6:53 PM E-mail this message Reply
Need help.
I have read some links at SDN, like Getting started link on BO and also http://www.businessobjects.com/product/packages/ to understand do we have to buy any additional licenses to use Crytal reports with my SAP BI 70?
1) We already own Crystal Enterprise. We are using for Non SAP Data
2) I remember to see SAP's integration kit in BW 3.5 and toolset to allow creating Crystal Reports on BW Queries. Also remember as SAP Customer we have access to create 10 queries even when we do not have Crystal License. Part of BW 3.5.
3) Since we have Crystal Enterprise already, do we need to buy additional Licenses for using it for SAP BW?
My question is limited to Crytal and not Generic BO, because SAP had some content development relationship with Crystal earlier. We have Business content (Brazilian Taxes in Crystal Reports)
BusinessObjects XI Integration Kit for SAP will certainly will allow it but is it really needed for Crystal Reports?
Can some one clarify?
Pankaj Gupta

Hi
We recently bought Crystal Reports and also now in the process of connecting it to ECC6.0, CRM and BI 7.0. We do have the SAP integration Kit and from the installation manual I can figure out that the integration kit is a must because of many auth issues etc. They have provided a couple of transport to be imported into each of the systems and many parameter settings.
If you are not having the Integration Kit it you should be trying to connect through ODBC etc which may be quite difficult with BI.
Sunder Arunachalam

Crystal reports integration with sql server and visual studio 2010

when I am trying to open a crystal report through code ( visual basic 2010 ) I get the error
the report has no tables
I am using SQL SERVER 2008 R2
HERE IS THE CODE I WROTE
Imports System.Data
Imports System.Data.OleDb
Imports CrystalDecisions.CrystalReports.Engine
Imports CrystalDecisions.Windows.Forms
Imports CrystalDecisions.Shared
Public Class frmRep
    Dim objConnection As New OleDbConnection("Provider=SQLOLEDB;Data Source=ASHRAF-PC\SQLEXPRESS;Integrated Security=SSPI;Initial Catalog=TEST")
    Dim objDataAdapter As New OleDbDataAdapter()
    Dim objDataSet As New DataSet()
    Private Sub CrystalReportViewer1_Load(sender As System.Object, e As System.EventArgs) Handles CrystalReportViewer1.Load
    End Sub
    Private Sub frmRep_Load(sender As Object, e As System.EventArgs) Handles Me.Load
        Dim cr As New ReportDocument
        objDataAdapter.SelectCommand = New OleDbCommand()
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        objDataAdapter.SelectCommand.CommandType = CommandType.Text
        objDataAdapter.SelectCommand.CommandText = "select * from bands"
        objConnection.Open()
        objDataAdapter.Fill(objDataSet, "bands")
        objConnection.Close()
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        cr.SetDataSource(objDataSet.Tables("bands"))
        CrystalReportViewer1.ReportSource = cr
        CrystalReportViewer1.Refresh()
    End Sub
End Class

I suggest you post that question in a Crystal Reports forum.
Markus

Issue with Crystal Report integration with SAP Portal

Hi,
Crystal Report using Crystal Reports 2008 trail version is created.This .rpt file is present on my desktop and I would like this report to be published on SAP Portal.Can anyone please let me know steps to do so?
Regards,
Madhu.

You need to install SAP integration kit. There are some configurations you need to do.Please go through the below URLs for more details:
[http://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/a00ee3b2-5283-2b10-f1bf-8c6413e0898f;jsessionid=(J2EE3414800)ID0872910550DB10406683879540656926End]
[http://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/004aacbb-4983-2b10-8da7-cdff5dcbb948;jsessionid=(J2EE3414800)ID0872910550DB10406683879540656926End]
Publishing:
[http://www.sdn.sap.com/irj/scn/weblogs;jsessionid=(J2EE3414800)ID0872910550DB10406683879540656926End?blog=/pub/wlg/11144]
[http://www.sdn.sap.com/irj/scn/weblogs;jsessionid=(J2EE3414800)ID0872910550DB10406683879540656926End?blog=/pub/wlg/11146]
[http://www.sdn.sap.com/irj/scn/weblogs;jsessionid=(J2EE3414800)ID0872910550DB10406683879540656926End?blog=/pub/wlg/11147]
Hope this helps!!!

Crystal Reports 2008 with BO Enterprise XI 3.1

Hi All,
We are in the process of implementing CR2008 with BO Enterprise XI 3.1.
We have completed the installation successfully. We can connect from CR2008 client desktop directly to BI-7 using the BO SAP Connector. But We have the following issues,
1) On CMC (OB Ent Server) we don't see any business object related roles in the list of values under the authorization. We see 3 J2EE related roles only. We did everything according to the documentation. Changed JCO (sapjco.jar) along with the DLLs to various versions and even changed the 64bit to 32bit but no luck. Classpath is also set in Tomcat but still we don't see any of the BO related roles.
2) We have created a connection to universe using Designer (BO Ent). But when we try to connect from CR2008 to universe though the Business Object Enterprise Server using the client desktops, we can only select the fields for the query. But when we try to confirm the query we get a message saying NOT LOGGED ON.
Are we doing the right thing ? We have BI-7 installed on Windows 2003 (64 Bit Server) and BO Enterprise Server XI 3.1 and SAP Connector XI 3.1 Server was also installed on the same server. We have client desktops with Crystal Report 2008 with SAP Connector Client installed.
What are we missing ?
Appreciate if you could kindly help us to get this problem solved as this is dragging for a while now.
Thanks a lot in advance.
Thanks and Regards
Kushan

Hi,
take a look here:
BusinessObjects and SAP - Overview
/people/ingo.hilgefort/blog/2008/02/07/businessobjects-and-sap-part-i
Crystal Reports and BI Queries
/people/ingo.hilgefort/blog/2008/02/19/businessobjects-and-sap-part-2
Crystal Reports and BI Hierarchies
/people/ingo.hilgefort/blog/2008/02/27/businessobjects-and-sap-part-3
Crystal Reports and SAP R/3
/people/ingo.hilgefort/blog/2008/03/23/businessobjects-and-sap-part-4
Install Part #1
/people/ingo.hilgefort/blog/2008/09/17/businessobjects-and-sap--installation-and-configuration-part-1-of-4
Install Part #2
/people/ingo.hilgefort/blog/2008/09/17/businessobjects-and-sap--installation-and-configuration-part-2-of-4
Install Part #3
/people/ingo.hilgefort/blog/2008/09/17/businessobjects-and-sap--installation-and-configuration-part-3-of-4
Install Part #4
/people/ingo.hilgefort/blog/2008/09/17/businessobjects-and-sap--installation-and-configuration-part-4-of-4
SAP Authentication
/people/ingo.hilgefort/blog/2008/09/19/businessobjects-and-sap--configure-sap-authentication
Publishing part 1
/people/ingo.hilgefort/blog/2008/09/23/businessobjects-and-sap--publishing-of-crystal-reports-part-1-of-3
Publishing part 2
/people/ingo.hilgefort/blog/2008/09/24/businessobjects-and-sap--publishing-of-crystal-reports-part-2-of-3
Publishing part 3
/people/ingo.hilgefort/blog/2008/09/24/businessobjects-and-sap--publishing-of-crystal-reports-part-3-of-3
XC, CR and LO Part 1 of 4
/people/ingo.hilgefort/blog/2008/10/03/businessobjects-and-sap-part-1-of-4--creating-a-xcelsius-dashboard-on-top-of-sap-bi
XC, CR and LO Part 2 of 4
/people/ingo.hilgefort/blog/2008/10/07/businessobjects-and-sap-part-2-of-4--creating-a-xcelsius-dashboard-on-top-of-sap-bi
XC, CR and LO Part 3 of 4
/people/ingo.hilgefort/blog/2008/10/07/businessobjects-and-sap-part-3-of-4--creating-a-xcelsius-dashboard-on-top-of-sap-bi
XC, CR and LO Part 4 of 4
/people/ingo.hilgefort/blog/2008/10/10/businessobjects-and-sap-part-4-of-4--creating-a-xcelsius-dashboard-on-top-of-sap-bi
Technical Material
/people/ingo.hilgefort/blog/2008/11/19/businessobjects-integration-with-sap-netweaver-bi--technical-material
Ingo

CRM Open Interface Tables for Integrating with CRM

HI all, We are evaluating integration with CRM from Telco Billing system. The TRMs of CRM talk about using some published open Interface table in CRM. I could not find any TRM or User manual where I can get this info.
Also need to know API for CRM for intregation. PL. reply to [email protected] . Thanks - Pradip

I think you also need V14496-01 Part 1 of 2 and V14496-01 Part 2 of 2 (English Language Extension Packs).
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When i upgraded to Crystal Report Viewer Add On to version 2.0.07, I encountered slow down accessing Crystal Reports Administration and generation of report. We also encountered lots of error. Is there any new Crystal Reporter Integration addon version?
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SSRS 2012 report integrated with SharePoint 2013 issue :Report refreshing after some idle time

we have SSRS 2012 report integrated with SharePoint 2013 , when we click on any toggle item after some idle time of 60 secs and try again to expand
another toggle item then complete report is getting refreshed and if we are in child report it is redirecting to parent report. . we didn’t set any refreshing property at report level. I hope there will be some idle time setting at sharepoint site
level.
what we observed.
1. there is no problem when we expand toggle items without any idle time.
2. when we open the report and expand few toggles and keep idle for 60 seconds and try
again to expand another toggle item then complete report is getting refreshed (all toggle items are collapsing).
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Surendra Thota

Hi Surendra,
I have tested on my local environment and the issue can be caused by the session time out ,the time out of the report precessing, database timeout,DataSet query execution timeout and so on.
I would like to confirm that the refresh you have mentioned is the page refresh or the report reloading?
Please reference to the setting below to don't limit the timeout values if you got the report reloading:
Point to a report in the library.
Click the down arrow, and select Manage processing options.
In Processing Time-out, select Do not time out report processing or
Limit report processing in seconds if you want to override that value with no time-out or different time-out values.
If you got the session timeout that refresh the page, please reference to the setting in below article:
http://msdn.microsoft.com/en-us/library/gg492284.aspx#bkmk_session_settings_section
Details information in the article below about the timeout setting for your reference:
Set Processing Options (Reporting Services in SharePoint Integrated Mode)
If you still have any problem, please feel free to ask.
Regards
Vicky Liu
If you have any feedback on our support, please click
here.
Vicky Liu
TechNet Community Support

Crystal Reports Integration Database Login error

Hi guys,
We have installed crystal reports integration on our customer's server and client PCs. They are using SAP 2007 A PL10. We created a report and the report works perfectly on the server and on another client pc. There is however 3 clent pcs (all of which use Windows XP) on which the report does not connect to the database when you try to run it. When we try and run the report on these PC we get a window asking for the database log-in information on which the server name etc is greyed out.
The reports use a OLE DB connection.
Anyone know how this can be solved?
Thanks

Hi,
is client side SNC enabled on those client PCs ?
Ingo

Computer Telephone integration with CRM

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We have a requirement to integrate existing Interactive Voice Response system,Computer Telephone Integration and Automatic Call Distribution with proposed SAP CRM. In order to integrate them we would like to use third party adapters from companies like AMT,SIEMENS,Genesys etc..
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Thanks for your time.
Sunil

Hi Tony-
I am vinod, working in Accenture, India. I am a genesys engineer, have little knowledge of SAP CRM.
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Is maintaining telephony server in SPHB mandatory or is there a similar setting in CIC0 configuration?
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I need help in the area of VMS Integration with CRM 5.0 system and the necessary settings for this. Here VMS is going to be the Back-end system for CRM and the Data Flow between CRM and VMS vise versa. We are using IC winclient as a channel for the pre and post sales processes.
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Hi,
Yes, You can create one system object with 3 different "Alias name" so one alias name used on one client ans so on...
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How to use Crystal Reports 11 with Visual C++ 2005 ?

Post Author: compvis
CA Forum: General
Hello everyone !
Plz tell me how to use Crystal Reports XI with Visual C++ 2005 ?
Thank you so much !

Moved to .NET SDK forum.
Need more info, version of the assemblies you are using and the assembly file system version number ( not the same as what you see in the properties of the project.
As well, what happens if you use OLE DB as a test?
Thank you
Don

BI reports integration in CRM 2007 UI

Hi
I have to integrate BI reports integration in CRM 2007 UI. Please tell me steps that are required to be performed for the same.
Thanx & Regards
Hitesh

I'm assuming you are talking about BW template in which case you would require some BW training.
A BW template is a web version of a BW query being run from within Business Analyser (Bex).
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Cheers

HR Integration with CRM doesn't create employee in CRM

Hello all;
We are using SAP CRM 5.0 SP08 and SAP ECC 6.0. I am trying to setup the HR-CRM integration and did everything that must be done in my opinion. The IDOC is created succesfully from the ERP side via PFAL and BD87 in CRM shows "green" status records for the IDOC but no business partner is created. I read the blog /people/vikash.krishna/blog/2006/10/15/replicating-hr-master-data-part-1 , examined the SAP notes 934372, 312090, 550055 but there is no result. May you please help me in solving the problem?
Best Regards,
Erkan

Hi Erkan
Did you follow all the following steps
Setting up Transfer of Employee (HR Master) from R/3 to CRM
1. Logical system XXX assigned to R/3 client XXX. Logical system YYY assigned to CRM client YYY view through SCC4
2. Create RFC Destination YYY for CRM client YYY in R/3 and
Server ID with user details and client YYY.
3. Transaction code SALE : Application Link Enabling (ALE)  Modelling and Implementing Business Processes  Maintain Distribution Model and Distribute Views. (Direct transaction code : BD64)
Go to change mode and select Create Model view.
You get a popup. Fill in the details Technical name, short text and validity
Select Add message type from the application tool bar.
Fill in the following details
Model view : HRCRM
Sender logical system : XXX
Receiver logical system : YYY
Message type : HRMD_ABA
Note : Only this message type works for employee transfer.
4.Save the model. From the same screen select the distribution model and from the menu Environment  Generate partner profiles
Dont change anything in the next screen. Simply Execute.
4.Distribute the distribution model HRCRM
Select the distribution model. From the menu bar, Edit  Model View  Distribute
You get a dialog showing the receiver logical system. Execute.
You get a log Model view HRCRM has been created in target system YYY
5.Go to the CRM system and check up whether this model has been created.
Transaction code BD64
The model has got copied. No changes can be made in CRM
6. Generate partner profiles for the distribution model in CRM by selecting
Environment  Generate partner profiles.
In the next screen, do not make any changes and Execute.
Partner profiles can be seen in transaction WE20
<b>Delta Download Settings</b>
7. So far, the above settings will ensure the initial download. However for any changes / new employees to be transferred, i.e delta changes, changes pointers need to be activated.
In R/3, Transaction code SALE, Application Link Enabling (ALE)  Modelling and Implementing Business Processes  Master Data Distribution  Replication of Modified Data  Activate Change Pointers Generally (BD61)
This activates change pointers globally for all message types.
8. In R/3, Transaction code SALE, Application Link Enabling (ALE)  Modelling and Implementing Business Processes  Master Data Distribution  Replication of Modified Data  Activate Change Pointers for Message Types
Activate change pointer for message type HRMD_ABA
9. CRM : Number Assignments. Generally, there are 3 types of number assignments (also called switches) when business partners are created.
1 The system uses the number from the general internal interval of the number
      range object BU_PARTNER
2 The system uses the number from a specific internal interval of the object
3 The number is transferred from HR and a prefix is added. In this case, a specific external interval, which must be defined as XX00000000 (upto
XX99999999), is used (where XX denotes any two letters).
The number range object for all switch positions is BU_PARTNER, with the interval depending on the switch value.
For switch value 1, the system uses the internal standard interval, otherwise for switch values 2 and 3 you must also create a grouping (transaction BUC2) for these intervals. For the system to be able to connect the grouping and the number range interval, the name of the grouping must be exactly the same as the name of the corresponding number range interval (the name of the grouping is contained in the first column of the table). If you select 3 (HRALX/PNUMB = 3) for the number assignment of busienss partners of the employee role, create HRALX/PSUBG switch manually in table T77S0.
In table T77S0, HRALX/ONUMB is used to set the number assignment for organizational units and HRALX/PNUMB is used to set the number assignment for employees.
Create a number range ZZ
Transaction code BUC2. Create a grouping of the same ID as that of the number range. Eg. Number range ID : ZZ and grouping ID should also be ZZ
In table T77S0, maintain the following combinations
HRALX-PNUMB = 2
HRALX-PSUBG = ZZ
10. Make the following customizing changes in CRM
Transaction code SM30 : Table T77S0
Group     Sem Abbr     Value Abbr
HRALX     HRAC     X     Activate HR Integration with CRM
HRALX     OBPON     ON     Activate integration between Business partners and Org Units
HRALX     PBPON     ON     Integration between business partners and employees
HRALX     OPROL     BUP004     Role definition for org unit Business partner
HRALX     PPROL     BUP003     Role definition for Employee Business partner
HRALX     ONUMB     1     Number range assignment for org units
HRALX     PNUMB     2     Number range assignment for Employees
HRALX     PSUBG     ZZ     Number range grouping only if PNUMB is not 1.
11. Create Employee Master in R/3. Employee master consists of Infotypes. The mandatory infotypes are Actions, Address, Personal data and Organizational Assignment.
Transaction code : PA30
12. In R/3 Initial Download : SE38 RHALEINI
Plan version : 01
Object type : P Person (always)
Object ID : Employee ID eg. 1
Receiver Partner no. : YYY
Select further details
You get all the data transfer details
13. In CRM, transaction code PP01 View HR Master objects
You see that the employee 1 has got transferred. To see the corresponding business partner go to the infotype Relationships (the first row)
Screen 2 gives you the business partner ID in CRM
14. Now change the employee master in R/3. Execute program RBDMIDOC in R/3 to send the changes over to CRM
Put message type HRMD_ABA and Execute
15. All subsequent changes in R/3, i.e changing an existing Master or creating a new one goes through directly by program RBDMIDOC.
16. After all employees are transferred to CRM from R/3 only then its safe to execute initial download CUSTOMER_REL
If an Employee responsible 2 is replaced by 3 in the customer master in R/3, then in CRM, the same is not replaced. Only difference that the sales area assignment is no longer there for the replaced employee in transaction BP relationships.
Hope this would help.
Regards,
Rekha Dadwal
<b>You gain a point for every point that you reward. So reward helpful answers generously</b>

Crystal report integration with CRM

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