Interaction center Phone number problem

HI experts
I have a strange scenario related to interaction center
In the account identification, i need to enter the account holder information and its asks for the contact person details also where in the telephone field i have maintained one phone number.
Now in the contact person details I enter a second calling phone number and save the same.
The problem starts when i reopen the contact person's details the second phone number overrides the first one and puts a zero in the second line.
could you please help in finding out the exact reason of the above problem
Thanks in advance.....

My friend was telling me she knew someone who had to change their number because their texts and MMS messaging were being funny and not sending/recieving O_O. Well they switched out the SIM when I previously had the iPhone 5 but this time they didn't do anything, now that you mention it, I think I might just go there after work to have a new SIM inputted because now I'm on 3G 90% of the time instead of LTE and the LTE switch is on. All they did (technician online) recommended a network extender -_- hello that doesn't help me when i'm away from home. smh.

Similar Messages

Reenter the 10 digit phone number problem

I hope someone can help me on this issue. I bought my mother a Verizon Gusto 3 basic phone for emergency use in Canada - since she is near the US border, the phone will pick up the US network often. However, when the phone is in roaming mode and she tries to dial (which she could do for years until recently) she is told to reenter the 10 digit phone number. She then has to reenter the number and it may or may not go through. She has to manually enter the numbers. She first told me of this issue about 1 month ago and therefore I bought her this new Gusto 3 to replace her older phone thinking the problem would be solved. I have called Verizon and they changed her phone number to one in the NY zip code closest to her and she reactivated at that point. This made no difference. She can call fine when in the Network area, but has this "reenter" issue as soon as the phone goes to roaming. I really am miffed by this as the idea of this phone (that should be able to roam from Canada and has over $300 prepaid minutes on it) is that she be able to make an emergency call! I hope this is not to harass prepaid customers into having to go to a monthly contract. Please help.

I have a droid maxx. I live in the area that issue occurs, I need to fix it. was on the phone with Verizon for 2 hrs (literally) and still nothing. It has something to do with the Family base plan, I need this problem corrected as I use this phone for business and that makes a huge hassle to retype the phone number in again and again.

Messages Phone Number Problem

I've got a MBP running Mtn Lion. Messages will not bring up, nor can I add my iPhone's cell number to my Messages account.
My iPhone is running iOS 5.1.1.
Having said that, my wife's iPhone, running iOS 6.0.1 is showing up as the default number on my Messages account. Apparently when an iPhone is running iOS 6, it will show up as a possible phone number for Messages...
Messages has a bit of double-speak associated with this problem. The Messages help pages indicate that the phone numbers that show up are those associated with the Apple ID (but they don't on my system). However, I've read (and darned if I can't find the text again, now), that an iPhone running iOS 6 will show up as a number for the Apple ID...
I've tried adding my phone number to the "add email address" field (per another thread's solution), but this hasn't worked for me...
So, short of upgrading my iPhone's iOS (which I'd rather not do until the iOS 6 maps fiasco has been remedied, or Google Maps is available as an app, again), is anyone aware of a fix to this problem...
Any thoughts?!?!
Thanks
Bob

Hi,
To get the Mac App Messages and an iPhone to get the iPhone Number into Message as a Send and Receive item you have to be on OS X 10.8.2 and iOS 6 at least.
At iOS 5.1.1 the Message App on the iPhone will only "sync" the iMessages sent to the iPhone that were sent to the Apple ID.
The iPhone Number's Messages will not sync to the Messages app on the Mac.
iMessages sent to the iPhone Number therefore tend to be "private" from the syncing that is going on with iMessages to the Apple ID
Apple uses the word "sync" but "Display on all devices" is a more accurate description as what you do with the iMessage on one device does not show up on others.
You will have noticed that on the iPhone in Settings > Messages that the "Receive at" has become Send and Receive and includes the iPhone Number.
This is replicated to some extent in the Messages version 7.0.1 (At the OS X 10.8.2 update) with the iPhone Number(s) being a Send From option in the drop down at the bottom.
For the Points
8:25 PM Friday; December 7, 2012
Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"
 iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.2)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
 Couple of iPhones and an iPad
"Limit the Logs to the Bits above Binary Images."  No, Seriously

IPhone Calendar Problem and Phone Number Problem

I bought the iPod 16 GB on Friday. I immediately upgraded the O/S.
I tried synching with my Outlook 2003. Here are the issues:
1. Not all phone numbers came over - I have friends with a Work Phone, Work Fax, Work Mobile, Personal Mobile, Home. It didn't bring over their Personal Mobile.
2. Phone Numbers that were formated like this (416) 555-1212 - ext. 8040 got changed on the iPhone like this 4165551212ext8040
3. Calendar entries were off despite I had the correct date/time. For example I had an appointment from 5:00 pm to 10:00 pm (EST) and it changed it to 2:00 pm to 7:00 pm
Any ideas?
Thanks!

#2, check Settings > General > International > Region Format and make sure it's set the the US (I'm making that assumption based on your preferred phone number format).
#3, check Settings > Mail, Contacts, Calendars > Time Zone Support and make sure that's set correctly.
Not sure on #1.

Phone Number= Problem with texts, data etc?

Does anyone know if a phone number is a reason for slow data, text messages etc? Are there any phone issues that can be a result of having a "bad" phone number?
When I had the iPhone 5, my pic messages were not sending and I was having severe data issues. The replaced the phone twice and the SIM card and I ended up taking the phone back and switching back to my S4 before I got the 5s opening day. What does switching out a SIM card do? Does the SIM card have anything to do with how a phone is receiving data/network signals?

My friend was telling me she knew someone who had to change their number because their texts and MMS messaging were being funny and not sending/recieving O_O. Well they switched out the SIM when I previously had the iPhone 5 but this time they didn't do anything, now that you mention it, I think I might just go there after work to have a new SIM inputted because now I'm on 3G 90% of the time instead of LTE and the LTE switch is on. All they did (technician online) recommended a network extender -_- hello that doesn't help me when i'm away from home. smh.

Phone number problem

Hi all.
I am trying to ring a mobile number from a landline. The number begins with +44
There is no + on the landline phone though.
I thought that the + sign stood for a zero, but when i dial the number with a zero instead of a + it just says "number not recognized"
Can anyone help?
Thanks alot.

Or just leave the +44 there. It'll work locally, too.
I always save numbers using the international dialling format in the phone, because one never knows if one has to call people when abroad, and using it works fine even if you're not travelling (and does not affect the call cost).

Problems With Transporting Interaction Center Scripts

I have problem when I select a Script and click on Transport button in the Web UI for the interaction center, IC_Manager Role. After clicking on the transport button I need to check in the back end (transaction code SE01), if a customizing request has been created for that script I selected.
So the problem is how do we find out if there is customizin request for that script or not? Is there a Pop Up window which comes after clicking on Transport button which would give me a customizin request number, which could be later used to find the request in backend?

Hi,
Try checking this in the BSP Application CRM_IC_ISE.
If you open the script on the third tab (Script Transport) you can see the transport details.
Hope this helps.
Rgds,
Rajiv

Can anybody tell me how to install the soft phone tool in Interaction Center?

Hi,
Can anybody tell me how to install the soft phone tool in Interaction Center?
Regards
Raju

Hi Yoro,
it depends on your environment - if siemens provides some kind of SAP connector for CRM, then you can even work with deskphone. The CTI server is always responsible for communicating with both terminal and CRM server.
Example: customer calls through IVR and finally reaches operator with deskphone and CRM. The CTI server will ring the hardphone and at the same time sends signal Alerting with additional data to SAP CRM. The signal is communicated via SOAP using web service call.
The agent hear ringing from the deskphone and he can see on his CRM Interaction Center caller's number, associated name and company, which options the caller selected in IVR and so on. Now based on the CTI capability, he can click Accept in CRM and the call will picked by the deskphone, or he can reject the call, again from CRM.
In case you use siemens softphone then again, the CTI talks to both softphone and SAP CRM server. CRM simply does not care, whether the CTI channels the call to a softphone or a hardphone..
Ask your vendor for SAP connector for CRM, if there is any. Different CTI vendors supplies their connector (and usually license them separately). For instance, Genesys has Gplus adapter for SAP, Cisco offers its partner's solution from Bucher+Sutter, Solidus has also some licensed connector and so on.
What I have described is a server-server scenario. In such case, the CRM does not care where is the terminal, because the CTI takes care of it.
However, I have also seen one solution based on client-client integration. In that case, CRM Interaction Center talks to a softphone directly on operator's workstation. This is not supported by SAP and must be delivered on project basis.
Regards,
Dawood.

Is there a phone number to call Adobe. I go around an endless loop pressing their contact info tabs? Maybe someone at this sight can help. I am new to digital photo - I have been a B&W film photographer for many years. I have a problem with a Macbook Ai

Is there a phone number to call Adobe. I go around an endless loop pressing their contact info tabs? Maybe someone at this sight can help. I am new to digital photo - I have been a B&W film photographer for many years. I have a problem with a Macbook Air. It was working fine - I was using LR and a message came on the screen that said something like the memory was dangerously low. I stopped and tried to delete LR files. I couldn't do it. I closed the program and tried reopening and got the message that there is not enough memory available to open LR. I contacted Apple. They spent a half hour on the phone with me and eventually told me they didn't know how to help. The tech said that LR had gobbled up all the memory and said I should contact Adobe and ask where and how my photo files are stored and to delete them. I have several back-ups. Thanks - Arthur

This sort of error message only comes up for Lightroom when your hard disk is full. Indeed this has nothing to do with internal memory as that will be intelligently be dealt with. If you have a mac Book Air that is not so surprising as the cheapest versions come with very small hard disks and if you shoot raw with any recent camera, you'll fill up your hard disk very quickly and you can probably only store a few months of pictures if you are a typical photographer. So the bottom line is that you need to create some room on your hard disk. You should move some of your originals to an external hard disk. You can also delete some of your backup copies of your catalog file that Lightroom automatically generates every few days and that quickly gobble up hard disk space. So first figure out how full your hard disk is. To see that, go to the apple menu, hit -> About this Mac -> More info->Storage. You should see your internal hard disk on top and you'll find that it is almost entirely full with photos. Now find your Lightroom catalog file using Finder. It is usually in a folder in the Pictures folder in your home directory. You should see a Lightroom 5 Catalog.lrcat file, a previews file and a folder called backups. Inside the backups folder, you'll find a lot of subfolders. They have names that show the dates the backups were created. If you have backups of your entire hard disk, you can delete these backups when they are older than a few months. I usually only keep the last 4 around. Just drag the folders into the trash can on the dock on the bottom of your screen and empty the trash. This will probably free up enough space that Lightroom will already run again. Now start thinking about where you will want to store older images. If you have a good USB3 or Thunderbolt hard disk that is probably the best option. There is a video here by Adobe that has some instructions on how to do this: Is Your Hard Drive Full? Here’s How to Move Images to Another Drive in Lightroom. « Julieanne Kost's Blog If that doesn't work because you don't have enough hard drive space to run Lightroom yet, here is another set of instructions to move your files using the finder to the other hard disk: How do I move only my photos to another hard drive, leaving the catalog where it is? - The Lightroom Queen. If you follow that, as soon as you confirm all your images are on the new hard disk, you can delete them from your internal one. She is not so clear about that part but if you don't delete the originals that you moved off you don't free up space. You should move the folder structure over to the new hard disk and then reconnect the folders in Lightroom. That should make it refind all your images.
That said, if you are uncomfortable with the computer in itself, your best bet is to find a local photography club. There is invariably a Lightroom savvy person in there that could help you move your files. That might be your best bet if you are uncomfortable moving these yourself. A general mac savvy person like you would find at an Apple store or so generally will not be able to help you with this except when they are photographers themselves and know Lightroom. You might get lucky with that.

Problem with iMessage contacts being separated by phone number and email

Hi all, sorry if this thread is a duplicate of another, I've seen some that are similar but none seem to match the exact situation I'm having.
Me and 3 other friends have a group iMessages thread where we talk to each other.
We each have several devices: ie. I have a Macbook Air and an iPhone 5S, one has a Macbook, an iPhone 4, and an iPad, etc etc. Essentially we all have a mix of devices which we can use to read the thread, all using the same Apple ID and with our phone number added.
The problem is, every so often and for no discernible reason, someone will send a message and it'll start a new thread: this usually happens on my iPhone but occasionally it happens on my Macbook. Sometimes, what has become 2 threads on my phone will be only one thread on my Macbook, and vice versa. Same applies to my friends. However, sometimes what has become 2 threads for them is still only one thread for someone else, as though some of us have gone "out of sync".
When you compare the contacts in the 2 threads, they are IDENTICAL (can't stress this enough, the contacts themselves have not been duplicated), however when I look at the same contact from one thread, their phone number will be highlighted in blue. In the other thread, their email address will be highlighted in blue.
Therefore the problem seems to be that devices are unable to bring together an iMessage sent from a contact's phone with one sent from their email. If the information for both email and phone number are correctly filled in for a contact, why can Messages/iMessage not realise it is the same person and bring them together?
The problem is, sometimes a message sent from the same device will first be sent from the phone number, then the next will be from the email address (or rather, everyone else's devices are seeing it that way, they're not doing anything different than usual, just typing in the thread and pressing send). Its as though the device is choosing one then the other, seemingly at random, and iMessage doesn't seem to be able to add them to the already existing thread but instead creates a new one as the "source' is different. Is this behaviour intended? Surely it can't be.
Is this something to do with the "You can be reached by iMessage at" setting in iOS. One of us needs to be reached by both his email and phone number so we can't just all turn off the email on our phones/iPads for example.
Is this a known problem? Is there something we can do about it? Is it ever going to be fixed?
We've tried other messaging programs but they're just not as well integrated as Messages, and obviously being able to switch between my phone and my Macbook is hugely convenient.
Any help would be much appreciated, we're now at the stage where we have 2 iMessage threads and a backup LINE group chat for when things are completely unfollowable due to every other message going to the duplicate thread.
Thanks in advance.

When you go to Settings>Messages do you see your Apple ID at the top? Also, when you go to Settings>Messages>Receive At do you see both your email address and your phone number listed?

TS1646 hello I have problem with regist my visa and I cannot buy from store the message came in the end of form is says the phone number must be a 7-digit number and I have writed but not accepted iam from saudi arabia my mobile is 966504850992 pls answe

hello
I have problem with regist my visa and I cannot buy from store
the message came in the end of form is says
the phone number must be a 7-digit number
and I have writed but not accepted
iam from saudi arabia
my mobile is 966504850992
pls answer
thanks
dfr aldossary

Wow, Karan Taneja, you've just embarrassed yourself on a worldwide support forum. Not only is your post ridiculous and completely inappropriate for a technical support forum, but it also shows your ignorance as to whom you think the audience is. Apple is not here. It's users, like you.
If you would have spent half the time actually reading the Terms of Use of this forum that YOU agreed to by signing up to post, as you did composing that usesless, inappropriate post, you (and the rest of us on this forum) would have been much better off.

I have set up a iTunes account but I have changed my number and now I can't download apps it keeps saying previous billing problem how do I change my phone number with out setting up a new iTunes

How do I change my phone number on iTunes. On my phone just I can't download any apps due to a problem with the numbers not matching

You're really posting in the wrong forum. you should be posting here ( https://discussions.apple.com/community/itunes/itunes_store ) Or calling apple support directly.

I'm exhausted of trying to find a solution to a problem created by Apple. I have moved to iCloud, following your instructions and now I can not use my mobileme e-mail address. How can I contact directly with Apple, not just an automatic reply phone number

I'm exhausted of trying to find a solution to a problem created by Apple. I have moved to icloud following all your instructions and now I can not use my mobile me e-mail address. I can not activate icloud because when I put my e-mail address it answers that somebody is already using my address. I have my old e-mails, but I can not receive any e-mail or send them.
I have contacted Apple Technical Support in Spain and I was sent an e-mail saying that I have to call a phone number and when I call it is always an answering machine who answers that says that I have to pay 50€ for a consultation or wait for 10 minutes. When I have made the consultation it was never mentioned that I have to pay 50€ for a phone consultation. If I don't want to wait I have to pay for the Apple Tecnical Support which cost 250 €, this was not mentioned in the technical support page.
Can somebody let me know how can I contact Apple in another way in order to talk with a human being or chat directly? I was very happy just using my mobileme e-mails, I didn't need any clouds and I was force by Apple to registered if I want to continue using my mobileme e-mail address.

Sandra,
See this Apple support document for information on reporting an issue with your iTunes purchase.
http://support.apple.com/kb/HT1933
B-rock

How can i remove the phone number from the text messages that i receive in the notification center

how can i remove the phone number from the text messages that i receive in the notification center?

You choose whether to see text messages in Notification Center or not. If you elect to see them, they will display the phone number (unless they are from a contact in your contacts list).
You can choose not to see them at Settings > Notification Center > Messages.

Verizon gave my landline phone number to someone else and now can't fix the problem FOR ME

I have a landline that is used for emergencies only in case my 7 year old son needs to be transported to the hospital for his seizures. I tried using the phone about 3 weeks ago during some bad weather only to find out there was no dial tone. Luckily, my cell phone woked. I contacted Verizon who sent out a technician who found out that the problem "was on their end." His work order showed someone else's name and address and he went to their house first before coming to mine. They told him they didn't have a problem so he came to my address.
I had called my "old" number from my cell phone to see if it would ring and ended up speaking to the husband of the lady who had "my" phone number. The tech asked them if they were willing to give up "my" number and they agreed to do so. The tech said he would resolve this issue for me because he'd never seen anything like it before. Maybe he and his supervisor should visit this forum and see how other customers have had the same issue. I received two calls yesterday from a Verizon customer support rep who tried to restore my service. She had to transfer me over to security or some department who treated me very rudely and told me to send a copy of my driver license or a copy of a bill to Verizon because they couldn't approve her order request. She had remained on the line with me. By this point, I'm getting **bleep** because this is the 2nd time I've been transferred to that verification department and I wanted to ask "Why don't I just send a copy of "my" bill showing my name and phone number as verification? Would that suffice?" The cust supp rep tried to explain to her what was going on but I am still without service. I had already verified my info last year when service was established and don't feel the need to provide this info again. It's Verizon's mess and they should fix it.
I am penning my letter to the corporate headquarters today. I even chatted online with another cust serv rep who was snarky with me until I typed that the chat session would be included with the letter to corporate. Then she tried to be helpful. What concerns me is even if my number is established, what if it happens again during an emergency? What about a refund that's owed me for paying for a line that was last used in June 2014 up until the present time? I want my money back. I have online banking records showing my payments. I am thoroughly disappointed in Verizon. How dare they take my money, turn off my phone, and now can't even restore it. After I contact their corporate office, if the issue isnt resolved, I am filing a complaint with the State Attorney General's Office as well as the BBB. I suggest that everyone else who will encounter this problem file a complaint too.

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.
Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.
To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

Interaction center Phone number problem

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