Interaction Record Data Model

Can someone please give me the list of tables for the Interaction Record? Like Interaction Record data model. For example, all the tables including BP, products, description of the interaction record.

Hello Donna,
The product information associated to Interaction Record, you can find it in CRMD_ORDERADM_I table. Just insert your document GUID in field HEADER, and it will display all items of that document including the product GUID (PRODUCT field). Then you can check in COMM_PRODUCT, for master data information about any product. You can also consult CRMD_PRODUCT_I for more information about product items of your document.
The partner information it is a little more complex. View CRMV_LINKPARTNER will show you how to get it. It envolves two tables: CRMD_LINK and CRMD_PARTNER. With your document GUID, you must consult CRMD_LINK with attributes OBJTYPE_HI = '05' and OBJTYPE_SET = '07'. Then, with GUID_SET of that entry, you must indicate it in table CRMD_PARTNER at field GUID. Hit execute and it will display your partner information.
Kind regards.
Bruno

Similar Messages

How to display interaction record data in action mail directly ??

Hi Gurus,
We use CRM 7.0
I have service order for the follow up transaction of interaction record.
I define many actions for changing status of service order. I do it in actions with a method implemented from EXEC_METHODCALL_PPF. I provide e-mails with this badi. But whn I look to mails, I see that data is attached to mail as a pdf document. I don't want this attachment. I want to see what I am sending directly inside the mail, front page of mail, when user open mail he/she should see data directly, not with opning an attachment. I don't know why an attachment is created...what cause which paramter do it... I want a simple mail and seen directly. How can I do this? Please help me..

Hi.
Please check your SCOT parameters.
Regards

Interaction record data upload

Hello
while uploading interaction records using BAPI_ACTIVITYCRM_CREATEMULTI it is taking time.
Please study: [Asking Good Questions in the Forums to get Good Answers|/people/rob.burbank/blog/2010/05/12/asking-good-questions-in-the-forums-to-get-good-answers]
Edited by: Thomas Zloch on Jul 13, 2010 12:58 PM

Hello Donna,
The product information associated to Interaction Record, you can find it in CRMD_ORDERADM_I table. Just insert your document GUID in field HEADER, and it will display all items of that document including the product GUID (PRODUCT field). Then you can check in COMM_PRODUCT, for master data information about any product. You can also consult CRMD_PRODUCT_I for more information about product items of your document.
The partner information it is a little more complex. View CRMV_LINKPARTNER will show you how to get it. It envolves two tables: CRMD_LINK and CRMD_PARTNER. With your document GUID, you must consult CRMD_LINK with attributes OBJTYPE_HI = '05' and OBJTYPE_SET = '07'. Then, with GUID_SET of that entry, you must indicate it in table CRMD_PARTNER at field GUID. Hit execute and it will display your partner information.
Kind regards.
Bruno

How to record partitioned tables in Data Modeler ?

Hi,
I have discovered the options for partitioned tables. Some questions remain, however.
1) Static partitions
For one table, a set of predefined partitions is set up in the data model. In certain situations, a new partition is added. Is it possible to generate alter table DDL from the model that will add this partition ?
2) Dynamic partitions
For another table, partitions are added and deleted on the fly (exhange partition). For this tabel, I would like to record just 1 partition, which is added when the tabels are created initially. It is not important to include the actual partitions when synchronizing with the database. Is it possible to skip this for a certain table (i.e. record this preference with the table, since it does not apply for all partitioned tables... ) ?
Thanks,
Richard.

Hi Richard,
For one table, a set of predefined partitions is set up in the data model. In certain situations, a new partition is added. Is it possible to generate alter table DDL from the model that will add this partition ?
In Data Modeler version 4.1, ALTER TABLE ... ADD PARTITION statements are generated for new LIST partitions, but not for other types of partitions.
For another table, partitions are added and deleted on the fly (exhange partition). For this tabel, I would like to record just 1 partition, which is added when the tabels are created initially. It is not important to include the actual partitions when synchronizing with the database. Is it possible to skip this for a certain table (i.e. record this preference with the table, since it does not apply for all partitioned tables... ) ?
I've logged an enhancement request on this.
Regards,
David

Data model in Interactive Reporting

Hi,
Could any one clarify me on What is Data model in Interactive report and how we can use exactly.

A data model is the physical representation of your tables joined together.
In SQL terms it the FROM and WHERE (JOIN) clauses.
an IR Query section depends on a Data Model. That Data Model can be a Master Data Model (Shared with many Query Sections) or a regular Data Model.
Master Data Models cannot be changed within the Query Section - Their Background is Grey and will indicate so in the upper left corner of the screen...
Locked Data Model: {data model section name}
Master Data Models are useful in that you only design it once and then it and its connection are shared with many Query Sections. And modifications to the Data Model are then applied in the Data Model Section and each dependent Query Section has those changes.
For a more comple defintion open Interactive Reporting and go to HELP. In the Search type "Data Modeling"
You will have plenty to read.
Wayne Van Sluys
TopDown Consulting

Dates for Interaction records and other Business Activities in IC (CRM2007)

Hello,
I noticed that for interaction records or follow up business activities the dates are not displayed at all in the IC. Is there a way make the configured dates (in date profile) visible in the IC?
Thanks,
Patrick

Hi Raghavendran,
I am facing the same problem. Other than Appointments,Tasks,Email and Interaction record I cannot create any other Activities.
I defined a new Transaction type assigned the category Misc but cannot create the Activity on WEBUI. As Raja suggested I have also assigned the Channel as WEBUI and ICWEBCLIENT but still does not work. Is there any Role specific customization that needs to be performed?
Please let me know if your issue is resolved and how you resolved it.
Any help will be greatly appreciated.
Thanks,
Pooja

Create data models using interactive reporting

Hey guys,
I was wondering how you create data models using interactive reporting. An simple example would be great? I would really appreciate if I could get an answer.
Also, I wanted to understand a real world situation that you guys might have faced with creating data models, etc...thanks a ton :-)
-- Adi

Your question is not that much clear on what you are asking for.
But for reference please have a look at the below doc which explain the Integration with IR and webanalysis what you require.
IR and WebAnalysis with Essbase
Thanks,
~KKT~

Multilevel categorization not available within the interaction record

Hello all,
I want to display in the interaction record categories that I have defined in the Category Modeler.
I have checked in the IMG, there is the business activity as application area.
I have defined a subject profile in order to assign it to my interaction record and in the category modeler.
But the categories are not displayed in the IR.
PS: SAP System Data: CRM 5.0 - SAPKU50007.
Please advise.
Thanks.
Best Regards,
Elsa.

hi,
Please check if you are missing some steps out of these steps
In SPRO
1. Customer Relationship Management >> Interaction Center WebClient >> Business Transactions >> Define Categorization Profiles
2. Assign this to the web-client profile in Categorization
3. Default Business transaction type: Make the transaction type you are using for service ticket/ service order default in Business Transaction profile
4. Customer Relationship Management >> CRM Cross-Application Components >> Multilevel Categorization >> Define Application Areas for Categorization >> check the basis of categorization. Select and go to Parameters. It should generally by the Subject Profile.
5. Customer Relationship Management >> Transactions >> Settings for Complaints >> Settings for Subjects >>
a.Define Catalogs
b.Define Code Groups and Codes for Catalogs
c.Define Code Group Profiles
d.Define Subject Profiles
e.Assign Subject Profiles to Transaction Types
In Easy Access
1. Create a short-cut for CRM BSP Application for CRMM_ERM_CAT. A new short-cut will be prepared in your favorites. This will launch the Category Modeler in a browser window. This needs Java.
2. Once launched Create a new Schema
3. Assign the schema to your categorization schema
4. In General Data tab provide the Subject Profile that has been created.
5. In Categories create the hierarchy as per your business logic and assign the specific code belonging to the code group profile in the subject profile
6. Once done, come to General Tab, add 10-15 minutes in the current system time and input this data in Valid from time. This is the time after which the Cat. Mod. Will be activated once released.
7. Change the status from Draft to Released. Depending upon u2018From Dateu2019 and u2018Valid From Timeu2019, the category modeler will be activated. This can be seen in the Service Order/ Service Ticket that you have specified, below the description.
Hope this helps.
Best Regards
Pankaj Kumar

Some observations on my first use of Data Modeler Beta

First of all, I can see this tool has a lot of promise.
I hope Oracle keeps at it, it could turn into a real winner if all the features I see being worked on mature.
Thanks!
Here are a few observations on things that I found non-obvious or tedious to do.
1. When designing an entity, I want to give it a name, a definition, attributes and keys. I want that process to be quick and require the minimum amount of mouse-clicking/navigation fiddling as possible. The current way of defining the attribute's datatype and size is painfully slow. I have to click to get a pop-up. Then I have to click to choose from a set of categories. Then I have to click on a dropdown list. If I try to use the down-arrow on the dropdown list, it works, but not if I go past the one I want. The up-arrow won't take me backwards in the list, so more clicking. It's just a nasty, slow interface to do a simple task that I have to do a thousand times in a data model. If I need to change the size of something, back I go thru the entire process all over again.
That makes it doubly slow to work in the most natural way, which is to list the attributes and the datatypes, then come back and refine the sizes once the model is maturing and relatively stable.
2. Adding an additional attribute requires a mouse click instead of a down-arrow. That means I have to take my hands off the keyboard to add a new attribute. Maybe there is some short-cut key that does that, but I have better things to do than memorize non-standard keyboard mappings. Make the down/up arrows works as they should.
3. Adding the comment that describes the attributes is not quite as slow, but still requires more keystrokes/mouse movements than it should. It's hard enough to get developers to document their attributes, don't discourage them.
4. I can't see the list of attributes, data types, sizes, key/mandatory settings, and the comment at one time while editing the entity. Makes it harder to grasp what all the attributes mean at a glance, which slows down the modeling and the comprehension of an existing model.
5. All the entities I created had primary keys with columns in them. But when I tried to have it build a physical model, it complained that some relationships had no columns in them. For the life of me, I couldn't figure out how to fix that. Never had that problem in any other case tool.
6. Getting it to generate DDL was awkward to find. Make it something obvious, like a button on the toolbar that says "Generate DDL".
7. Apostrophes in the Comments in RDBMS are not escaped, so the generated DDL won't run.
8. For the ease of use/speed of use testing on high-volume key tasks, make the developers do the task 1000 times in a row. Make them use long names that require typing, not table A with columns c1, c2 and c3. Long before they get to iteration 1000 they will have many ideas on how to make that task easier and faster to do.
9. Make developers use names of things that are the maximum length allowed. For example, for a table name in oracle, the max length of the name is 30 characters. The name of one testing table should be AMMMMMMMMMMMMMMMMMMMMMMMMMMMMZ. That's a capital A followed by 28 capital M's and a capital Z. For numbers, use the pattern 1555559. If the developers can't see the A and Z or 1 and 9 in the display area for the name in the default layout for the window, they did the display layout wrong. For places where the text can be really long, choose a "supported visible length" for that field and enter data in the pattern AMMMMMMMMMMMMMMMQMMMMMMMMZ, where Q is placed at the supported visible length. if the A and Q don't show, the layout is wrong.
10. SQL Developer has quite a few truly gooberish UI interaction designs and I can see some of that carrying over to the Data Modeler tool. I really recommend getting a windows UI expert to design the ui interface, not a java expert. I've seen a lot of very productive windows user interfaces and extremely few java interfaces suitable for high-speed data entry. Give the UI expert the authority to tell the java programmers "I don't want to hear about java coding internals - make the user interface perform this way." I think the technical limitations in java UIs are much less than the mindset limitations I've seen in all to many programmers. That, and making the developers use their code 1000 times in a row to perform key tasks will cause the UI to get streamlined considerably.
Thanks, and keep up the good work!

Dear David,
Again thank you for your valuable and highly appreciated feedback. Find included a more elaborated answer to your observations:
*1. When designing an entity, I want to give it a name, a definition, attributes and keys.*
In the new Early Adopter Release, a "SQL developer like" property window has been added for Entities and Tables. For each attribute/column you will have the ability to add name, datatype, Primary Key, Mandatory and comment from one and the same screen
*2. Adding an additional attribute requires a mouse click instead of a down-arrow.*
An enhancement request has been created
*3. Adding the comment that describes the attributes is not quite as slow, but still requires more keystrokes/mouse movements than it should.*
In the new Early Adopter Release, a "SQL developer like" property window has been added for Entities and Tables. For each attribute/column you will have the ability to add name, datatype, PK, M and comment from one and the same screen
*4. I can't see the list of attributes, data types, sizes, key/mandatory settings, and the comment at one time while editing the entity. Makes it harder to grasp what all the attributes mean at a glance, which slows down the modeling and the comprehension of an existing model.*
See former answers. For meaning of attributes you can also use the Glossary and Naming Standardization facilities: see Tools Option menu, Glossary and General Options for naming standards
*5. All the entities I created had primary keys with columns in them. But when I tried to have it build a physical model, it complained that some relationships had no columns in them. For the life of me, I couldn't figure out how to fix that. Never had that problem in any other case tool.*
A Bug report has been created. Issue will most probably be solved in the nexr Early Adopter release
*6. Getting it to generate DDL was awkward to find. Make it something obvious, like a button on the toolbar that says "Generate DDL".*
An enhancement request has been created.
*7. Apostrophes in the Comments in RDBMS are not escaped, so the generated DDL won't run.*
A bug report has been created
*8. For the ease of use/speed of use testing on high-volume key tasks, make the developers do the task 1000 times in a row. Make them use long names that require typing, not table A with columns c1, c2 and c3. Long before they get to iteration 1000 they will have many ideas on how to make that task easier and faster to do.*
I aplogize, but I don't understand clearly what you want to say with the use/speed of use here.
*9. Make developers use names of things that are the maximum length allowed.*
Our relational model is for use for not just Oracle, but also DB2, SQL Server and in the future maybe other database systems. Whicjh means that we can't taylor it to just one of these database systems. However you can set maxinum name lenghts by clicking right on the diagram and select Model Properties and here you can set naming Options. Here you can also use the Glossary and Naming Standardization facilities: see Tools Option menu, Glossary and General Options for naming standards
*10. SQL Developer has quite a few truly gooberish UI interaction designs and I can see some of that carrying over to the Data Modeler tool.*
Fully agree. As you will see in our next Early Adopter release we have started to use SQL Developer like UI objects.
Edited by: René De Vleeschauwer on 17-nov-2008 1:58

Report locale, subtemplates and Data Model

Hi,
I have the following situation:
We have 4 templates according to language, with french the default language:
- FR: template.rtf
- NL: template_nl.rtf
- DE: template_de.rtf
- EN: template_en.rtf
The report locale is enough for BI Publisher to select the correct template, so that's OK.
Some data from our database is also based on locale (eg street names and cities).
Question 1: is it possible to use the current locale as parameter for the (sql) data model in some way (eg by using a specific parameter name)? For now we set the report locale to the correct language AND we send that same value through as a parameter. It would be cleaner to just set the report locale and be able to use that value in some way.
Question 2: all of the above templates have a footer that's being reused, each also share the same data model, but the data is again based on the current locale.
so: footer.rtf, footer_nl.rtf, footer_de.rtf and footer_en.rtf. Do I need to import all of these in their respective files or will localisation work (I doubt it)?
Question 3: Is there a way to implicitly pass all parameters that were passed to the main template, also pass to the subtemplates? (eg LANG parameter is passed to template_nl.rtf, who can use it in his data model, is there a way to automatically make LANG available for footer_nl.rtf's data model or do I need to explicitly pass it as a parameter in the <?call-template: footer?>) - again if the report locale is available in some way to the data model, it would be easy.
Thanks in advance

Hello,
Probably the easiest would be to use an OnDemand Process and some AJAX to pull your data into the extjs object.
Here's an example of an OnDemand Process.
http://apex.oracle.com/pls/otn/f?p=11933:11
For data the easiest at the moment would be probably to use the Oracle XML functions to generate your data in XML and use that as your data feed.
You might want to take a look the new Interactive Reports included in APEX 3.1, while extjs has alot of functions there is a bit of setup involved , while the Interactive Reports all you need is a SQL query http://www.oracle.com/technology/products/database/application_express/html/irrs.html
You should search the forum for extjs as there has been quite a few successful integrations of APEX and extjs / YUI / jQuery etc.
Regards,
Carl
blog : http://carlback.blogspot.com/
apex examples : http://apex.oracle.com/pls/otn/f?p=11933:5

Object for interaction records, service tickets and follow-up activities

Hi,
I need business objects or Function modules(anything) that contains the data realted to interaction records, service tickets, and follow-up.Please help me by mailing to my mail [email protected]

My question was answered by Experts.
1.I tried with the code to retirve GUID,HEADER/ITEM Guid's related to the BPnumber from CRMF_ORDER_INDEX table.
2.I have stored header/item GUID's in different internal tables and append all the values that fetched above with in the loop.
3. Clear header/item guid's,that they can have next value in the loop.(Important)
4.Next step call the FM CRM_ORDER_READ with in the loop and assign import/export parameters.
4.Display the records.
Thanks for Everything.........

Format Trigger on Frames - SQL in data model

I am working on a report that gets data from huge tables that could possibly have millions of records. I have about four different queries in my data model. Each of the queries is attributed to a Frame in my layout model. However depending on the input parameters to the report, I need to suppress some frames.
I know we can simply conditionally set the format trigger (return FALSE) on the frame to turn of its display. But is there a way not to do the SQL query in the first place. In other words is there a way to accomplish this instead of having separate .rdf files. These are very I/O intensive queries and I don't want all the queries to run when the user chooses to see only on of the Frames (views). Remember that in my report each frame has its own query.
Any ideas ? Thanks in advance.
My email is : [email protected]

I apoligize for the multiple postings of the same item. Each time I tried, I got a jsp error but it successfully posted the item. I realized that only after three tries.
Thanks

Basic questions on data modeling

Hi experts,
I have some basic questions regarding data modeling within MDM. I understand the available table types and the concept of lookup fields. I know that the MDM data modeling concept is different to the relational concept. But having a strong database background my first step was to design a relational data model which I would like to transfer to a MDM repository. Unfortunately I didn't found good information material on this. So here are some questions maybe you can help me:
1) Is it the right approach to model n:m relationships with multivalued lookup fields? E.g. main table Users with lookup field from subtable SapAccounts (a user can have accounts in different SAP systems, that means more than one account).
2) Has a record always be unique in MDM repositories (e.g. should we use Auto ID's in every table or do we have to mark a combination of fields as unique)? Is a composite key of 2 or more fields represented with marking these fields as unique?
3) The concept of relationships in MDM is only based on relationships between single records (not valid for all records in a table)? Is it necessary to define all relationships similar to the relational data model in MDM? Is there something similar to referential integrity in MDM?
4) Is it possible to change the main table to a sub table later on if we realize that it has also to be used as a lookup table for another table (when extending the data model) or do we have to create a new repository from scratch?
Thank you for your answers.
Regards, bd

Yes you are correct. It is almost difficult to map relational database to mdm one. But again MDM is not 'just' a database. It holds much more 'master' information as compared to any relational db.
1) Is it the right approach to model n:m relationships with multivalued lookup fields? E.g. main table Users with lookup field from subtable SapAccounts (a user can have accounts in different SAP systems, that means more than one account).
Yes Here you need to use MV look up tables or can also try Qualifier tables if it gets more complex
2) Has a record always be unique in MDM repositories (e.g. should we use Auto ID's in every table or do we have to mark a combination of fields as unique)? Is a composite key of 2 or more fields represented with marking these fields as unique?
Concept of uniqueness differs here that you also have something called Display Fields (DF). A combination of DF can also be treated as Unique one. For instance while importing records if you select these DF as a combination, you will eliminate any possible of duplicates based on this combination. Auto Id is one of the ways to have a unique id once record is within MDM. While you use UF or DF to eliminate any possible duplicates at import level
3) The concept of relationships in MDM is only based on relationships between single records (not valid for all records in a table)? Is it necessary to define all relationships similar to the relational data model in MDM? Is there something similar to referential integrity in MDM?
Hmm... good one. Referencial Integrity. What I assume you are talking is that if you have relationships between tables then removing a record will not be possible as it is a foreign key for some record. Here MDM does not allow that. As Relationships within MDM are physical and not conceptual. For instance material can have components. Now if material does not exist then any relationship to components is not worthwile to maintain. Hence relationshsip is eliminated. While in relational model relationships are more conceptual. Hence with MDM usage of lookups and main table you do not need to maintain these kind of relationships on your own.
4) Is it possible to change the main table to a sub table later on if we realize that it has also to be used as a lookup table for another table (when extending the data model) or do we have to create a new repository from scratch?
No. It is not possible to convert main table. There is only one main table and it cannot be changed.
I went for the same option but it did not work. What I suggest is to look up your legacy system one by one and see what fields in general can be classified as Master, Reference, Transactional - You will start getting answers immediately.

Xcode, how do you take an app from an idea to a data model, data structure, or class structure?

Hey everyone!
I'm a beginner xcoder and computer engineering sophomore and have literally spent every hour of the past few weeks reading as much as I possibly can about becoming a developer.
I've found plenty of documentation, and guides on how to do very specific things in xcode and objective-C but am still looking for more information on one topic; how do you decide which data models/structures/controllers etc to use?
I mean, you personally. I've been looking for a resource on this and have not been able to find one. I just finished Apple's iOS Developers Guide and they mention "choosing a data model" but do not describe them in much detail.
The following is what is provided in the guide:
● Choose a basic approach for your data model:
● Existing data model code—If you already have data model code written in a C-based language, you
can integrate that code directly into your iOS apps. Because iOS apps are written in Objective-C, they
work just fine with code written in other C-based languages. Of course, there is also benefit to writing
an Objective-C wrapper for any non Objective-C code.
● Custom objects data model—A custom object typically combines some simple data (strings, numbers,
dates, URLs, and so on) with the business logic needed to manage that data and ensure its consistency.
Custom objects can store a combination of scalar values and pointers to other objects. For example,
the Foundation framework defines classes for many simple data types and for storing collections of
other objects. These classes make it much easier to define your own custom objects.
● Structured data model—If your data is highly structured—that is, it lends itself to storage in a
database—use Core Data (or SQLite) to store the data. Core Data provides a simple object-oriented
model for managing your structured data. It also provides built-in support for some advanced features
like undo and iCloud. (SQLite files cannot be used in conjunction with iCloud.)
● Decide whether you need support for documents:
The job of a document is to manage your app’s in-memory data model objects and coordinate the storage
of that data in a corresponding file (or set of files) on disk. Documents normally connote files that the user
created but apps can use documents to manage non user facing files too. One big advantage of using
documents is that the UIDocument class makes interacting with iCloud and the local file system much
simpler. For apps that use Core Data to store their content, the UIManagedDocument class provides similar
support.
I suppose my question boils down to, how do you decide which structures to use? If you can provide an example of an app idea and how its implemented that would be very helpful and much appreciated!
For example, to implement the idea of an app which allows users to progress through levels of knowledge of a certain subject and rewarding them with badges and such (this is not an actual app just a whim) how would one model that?
Thanks in advance for all your help!!!

SgtChevelle wrote:
how do you decide which structures to use?
Trial and error.
I wish I had a better answer for you, but that pretty much encapsulates it. There is some, but not much, good wisdom out there, but it takes a significant amount of experience to be able to recognize it. The software development community if currently afflicted with a case of copy-and-paste-itis. And the prognosis is poor.
The solution is to be brutal to yourself and others. Focus on what you need and ignore everything else. Remember that other people have their own needs and methods and they might not be applicable to you. Apple, for example, can hire thousands of programmers, set them to coding for six months, pick the best results, and have the end-users spend their own time and monety to test it. If you don't have Apple's resources and power, think twice about adopting Apple's approach. And I am talking from a macro to a micro perspective. Apple's sample and boilerplate code is just junk. Don't assume you can't do better. You can.
Unfortunately, all this takes time and practice. You can read popular books, but never assume that anyone knows more than you do. Maybe they do and maybe they don't. It takes time to figure that out. Just do your best, ignore the naysayers, and doubt other people even more than you doubt yourself.

Creation of Interaction Record - CTI Integration

Hello Experts,
I have an scenario with a SAP CRM-SAP CCtr( A.K.A. BCM) integration where the customer wants to see in the "Interaction History" assignment block just the Interation Records related to phone calls.
For all those IR created begining with a phone call (inbound or outbound) the interaction Record has an entrance in ET_DOC_FLOW structure with a field RELTYPE = CTIC which indicates this Interaction Record is a call phone. This is working fantastic in standard.
The problem comes with the following scenario:
If the IC Agent confirms the account BEFORE make a call, SAP CRM creates the Interaction Record document but if the IC Agent confirms the account and makes a phone call the Interaction Record has absolutely the same structures and data as if there wasn't any phone call after confirming the account.
The question is, do I have any way, structure, event, method or whatever to identify if after confirming the account there is any call made by the IC Agent?
Thanks in advance,
Emilio

Hi Lakshmana,
There is ERMS service very similiar with your requirement: AH_CREATE_IR (corresponding class: CL_CRM_ERMS_AH_CREATE_IR). Instead of searching the BP in the subject, it tries to find it by searching with the sender email address.
So, I would create a new service based on this one (including a new class based on CL_CRM_ERMS_AH_CREATE_IR) and assigned it to my ERMS service manager profile. Then I would adapt the new class to meet your needs.
Hope that helps.
Kind regards,
Garcia

Interaction Record Data Model

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