Interaction Record Notes Table

Where does the Note field of Interaction Record stores ??
We are trying to extract the interaction history of business partners into BW.
is there any BW info object is associated with this?
Thanks,
Thirumala.

Thirumala,
The interaction record is another type of business transaction. The default type I believe is '0010'. The notes on the interaction record are stored I believe in the standard SAP text management tables STXH, and STXD.
To extract this try using the object: 0CRM_SALES_ACT_1. However the long text does not get sent over to BW. I think this info object will work the best because most interaction records usually are considering activities.
I have not tried this so it may or may not work.
Good luck,
Stephen

Similar Messages

View Interaction Record not associated to BP

Hi,
We are using IC WebClient Interaction Record to log issues. process followed is as below
IC Agent -> Go to Interaction Record --> use IR to log issue > Go to Email> send Interaction Record thru email to a dedicated ID.
But if the Interaction record is not associated to BP,can we trace it? Where can we view the Interaction Records for agents.. the ones that did not pertain to any particular BP
All help is welcome
Warm Regards
Sulakshana

The Interaction Record is associated with the transaction type configured for IC Web Client.
Each interaction record will be assigned with transaction number,you can see the transaction number as soon as you create it in the IC Web Client.
You can even create a interaction record without associating it to BP's.
So you can find the Interaction record in the system table
crmd_orderadm_h based on the created user and transaction type.
You can even open the Interaction record in the wingui activity management.
Thanks,
Thirumala.

How can I find table names for Interaction Record

Hi
I need the table names for Interaction Record Notes, Description Field, Reason Code & IC Agent. Please assist.

Hi Sunglad,
The header data of the interaction record (incl. description) is saved in table CRMD_ORDERADM_H.
The reason code can be found in table CRMD_SRV_SUBJECT.
The connection between CRMD_ORDERADM_H and the CRMD_SRV_SUBJECT is rather complex:
CRMD_ORDERADM_H --> CRMD_LINK --> CRMD_SRV_OSSET --> CRMD_SRV_SUBJECT
get transaction guid from crmd_orderadm_h.
get guid_set from crmd_link where crmd_link-guid_hi = transaction guid and objtype_set = 29.
select guid from crmd_srv_osset where guid_set = guid_set found above in crmd_link table.
select * from crmd_srv_subject where guid_ref is in all guid's found above.
The text can be found in table STXH. I guess you need a function module (READ_TEXT) to
retrieve the text.
Hope this helps.
regards,
Wim Olieman

Interaction Record : How to make it non editable based on user status = Complete and on click of Save

Hi Guys
We have a requirement ,where we need to make the interaction record "not editable " when we set the user status to "Complete" and after "Save" button is pressed.
Please note that we can't make use of status profile settings as we have to enter some information after the status is complete , that means
after user selects status "Complete" he has to select the value from another drop down and then Save.
Standard offers such that once the Complete is chosen in dropdown the whole screen is frozen.
Once he saves it , the document should be locked(read only/non editable)
Any pointers ?
We tried "Set_view_Group_Context" and Order_Save BADI and we are not preferring disabling at attribute level as we might add few more attributes later.
Regards
Vinayak

Hello,
We had a similar requirement.
The best way we found was to implement the enhancement spot in the beginning of method LOCK_ORDERS of class CL_CRM_METHODS_BTIL. Here, you can prevent the user from editing a business transaction. Be aware this method is called for any BT, so you need to adjust your custom development accordingly.
Hope this helps.
Best regards,
Sylvain AGUETTAZ

Not able to attach the scanned document with Interaction Record in SAP-CRM

Hi Experts,
I have a scanned document and I am trying to attach it with Activity in Interaction Record.
I maintained the document ID refering to scanned document in table TOA01 with interaction record guid; however the attachment gets displayed in SAP-CRM GUI but i am not able to see the attachment in SAP-CRM GUI.
Please help if someone has encountered a similar issue or propose a way to attach the document with acitivity in interaction record.
Regards,
Amit Gupta.

Hello Amit,
I am not able to understand your requirement correctly. Are you trying to attach the Document as a Attachment to the Interaction record (or) trying to attach it as a Archive Link Document??
If you could give me more info.. I think I will be able to assist you with this as I have worked in this area...
Cheers..
Anand

Record not inserting into sap table with connector framework ?

here is the code, but record not being inserting into the table ... but same piece of code working fine while updating ... the record ...
try {
interaction = connection.createInteractionEx();
IInteractionSpec interactionSpec = interaction.getInteractionSpec();
String functionName = "Z_XYZ";
interactionSpec.setPropertyValue("Name", functionName);
String writingTable = "MYTABLE";
RecordFactory rf = interaction.getRecordFactory();
MappedRecord importParams = rf.createMappedRecord("input");
importParams.put("ATTR1", "VALUE1");
importParams.put("ATTR2", "VALUE2");
IFunction function = connection.getFunctionsMetaData().getFunction(functionName);
IStructureFactory sf = interaction.retrieveStructureFactory();
IRecordSet table = (IRecordSet) sf.getStructure(function.getParameter(writingTable).getStructure());
table.insertRow();
table.setString("ATNAME", "VALUE");
table.setString("ATWRT", "VALUE");
importParams.put(writingTable, table);
MappedRecord output = (MappedRecord) interaction.execute(interactionSpec, importParams);
} catch (Exception e) {
any idea?
than ks
MMK

Hi Mohan,
Does a creation through SE37 with the same input work?
Yoav.

Not directed to Interaction Record automatically after confirmation of BP

Hello Experts,
i'm currently working on a requirement to direct a user to the Interaction record creation view automatically after confirmation of an account and installed base. Consequently i have maintained following customizing setting within our account identification profile:
Account Navigation:
Object type = BT126_INR, UI Action = D
I have tested the following scenario's:
1. In case when i confirm an account AND installed then automatically the Interaction Record create view is being displayed --> OK.
2. In case when i confirm an account which is not linked to an Installedbase then nothing happens. --> NOT OK
3. In case when i confirm an installed base and the related account afterwards then nothing happens --> NOT OK
Can you explain why in situation 2 & 3 i'm not directed to the Interaction Record create view?
Regards, Sander

Hello, Sander.
First of all identify which view and component you use while confirming partner (e.g. which view/component Confirm button belongs to).
In general it should be ICCMP_BP_DETAIL component and one of its views: BuPaDetail, BuPaDetailB2B or BuPaMixDetailB2B.
For instance, let's take a look into BuPaDetail (for other views procceed in the same way).
In its event handler EH_ONCONFIRM there is such code at the very end:
* process further steps
CALL METHOD me->process_after_confirm
   EXPORTING
     ir_bupa_controller = lr_cucobupa.
ENDMETHOD.
Let's go futher and step into this method process_after_confirm. Here the check is started.
* navigate only if ibase has been confirmed or if ibase is not selected in customizing
lr_objcomp_cust = ir_bupa_controller->get_objcomp_cust_instance( ).
CHECK lr_objcomp_cust IS BOUND.
lt_bpcodeta = lr_objcomp_cust->get_bpcodeta( ).
IF lr_objcomp_cust->objcomp_defined( ) EQ abap_false.
   lv_navigate = abap_true.
ELSEIF ir_bupa_controller->is_product_confirmed( ) EQ abap_true.
   lv_navigate = abap_true.
ELSE.
   READ TABLE lt_bpcodeta WITH KEY auto_search = abap_true ASSIGNING <fs_bpcodeta>.
   IF sy-subrc <> 0.
*      auto search is not set for any component
     lv_navigate = abap_true.
   ELSE.
     IF <fs_bpcodeta>-search_approach IS INITIAL.
       lv_navigate = abap_true.
     ENDIF.
   ENDIF.
ENDIF.
And after that the system creates objects for navigation. In the above code they check settings made in SPRO -> CRM -> Interaction Center WebClient -> Master Data -> Define Account Identification Profile.
Hope this will help you.

Interaction Records Table @ Buss Agreement Level

Hello,
I need to retrieve the notes for the Interaction records saved on Web UI at Buss Agreement level (Cont Acc).
Currently i am able to get this from CRM_ORDER_INDEX table for BP level.
Are there any table's, FM's or... holding these IR's for Contract Accout level ?
Can some one suggest me ?
Thanks
Ricky

Hi Frank,
Thanks for your suggestion.... but I don't follow unfortunately. I have had a look at your suggestion, but this is over my head.
I guess my other option is just to write some logic into the view, however this would double the size of my statement and make it a little inefficient.. .
Thanks
Simo

Delete records from tableA which are not in tableB

Table A contains milions of records which is the best way to delete records from tableA which are not in tableB
delete from tableA where empno not in (select empno from tableb)
or
delete from tableA where empno not exists (select empno from tableb
where b.empno=a.empno)
any help

Hi
If you can do this, do with this:
create table tableC
as select a.*
from tableA a,
(select empno from tableA
minus
select empno from tableB) b
where a.empno = b.empno;
drop table tableA;
rename table tableC to tableA;
Ott Karesz
http://www.trendo-kft.hu

Follow-Up Dropdown Lists Not Appearing in Interaction Record

Dear SAP experts,
I have setup Interaction Record as the leading transaction in the WebIC. In the Follow-Up area, user should be able to select a list of Transaction Type from the drop down menu eg: Sales Order, Service Request etc. I have configured the following but the dropw down menu is still not showing any items. I can however see the items only in SAP GUI, but NOT in the WebUI.
1) Define Copying Control for transaction type eg: ZSIR (interaction record) --> ZSRV (service request)
2) Defined the Transaction Type
3) Defined Business Transaction Profile for ZSIR (interaction record) with Dependent Business Objects include ZSRV (service request)
Could anyone tell me what i am missing? Do i need to perform the copy control for Item Cat as well?
Please advice.
Thanks

I have not even come to that part yet. What i need now is the list of transaction types to be appeared in the Follow-Up drop down. How does partner determination cause whether the list appeared in the drop down or not. There's something really weird, when i unchecked the Settings for Activities for Business Activity Copy Control, one of the item does appeared in the drop down.

Dynamic table in webdynpro interactive form not working. Urgent

Hi guys,
I am facing a problem when trying to retreive data entered in interactive form dynamic table.i can get the data entered in non dynamic fields no problem.
I have a node structure like this
Root
Data 1...1 singleton and non tried both
Table 1...n singleton and non tried both
In my adobe form i tried adding rows using add instance, and also using add button in webdynpro native. In the same method that adds row i simulated the submit button to create row in WD context! It adds rows but any data entered later is lost. One more thing i have noticed is it sometimes works after adding just one row! Data is passed to context but from next row it doesnt work! What am i missing?
I also tried adding a button in webdynpro tray and adding the row directly to the context. new row is created in form but any data entered in new rows is lost!
I am unable to obtain the data entered in Dynamic fields. I thought i would try the xml reading method but the problem is after crating a couple of rows dynamically if i go save pdf locally the new rows are not showing up in the pdf!
I have seen a post which said using the if_wd_iactive handler to set the form as dynamic but that method is not available in our system! Sorry i am not in front of an SAP system so i cant type exact names!
I tried using zci update program/ etc etc but i am still struggling at the moment. Any help would be much appreciated! Pls ask if you need more info.
Regards
Naresh
Edited by: naresh dwadasi on Oct 7, 2011 9:05 PM

problem solved! I had to recreate the form. not sure if i corrupted the webdynpro scripts etc by mistake.

Record not shown in table control

Hi experts,
I am working on the module pool program with a screen 0100. There is a table control called TABL_MATR in screen 0100.
There is no error while compiling the program. But no record shown when a record added into the table control.
I do not want to use the headerline in the program, because I intented to do it in OO way.
Record shown if I do like this:
DATA: ITAB_TRAY TYPE STANDARD TABLE OF LS_TRAY WITH HEADER LINE.
In PBO
loop at itab_tray " record show in the table control
whereas record not shown if do like this:
DATA: ITAB_TRAY TYPE STANDARD TABLE OF LS_TRAY.
In PBO
loop at itab_tray into wa_tray " no record show in the table control
Can someone guide me how to do it in the right way?
Please help.
Thanks in advance.

Hi all,
I have added the below images.
1) http://i566.photobucket.com/albums/ss106/wkw510/pic6.jpg
2) http://i566.photobucket.com/albums/ss106/wkw510/pic7.jpg
3) http://i566.photobucket.com/albums/ss106/wkw510/pic8.jpg
I have also followed what Devendra's suggested, however the same error message I get:
"ITAB_TRAY" is not a structure or internal table with header line.
As such I have changed the statement
module fill_table_control output.
MOVE-CORRESPONDING wa_tray TO itab_tray.
endmodule.
to
module fill_table_control output.
APPEND wa_tray TO itab_tray.
endmodule.
After changed, compiled no error.
But, when I started to use the program I got another error which closed the whole SAP screen.
Therefore I tried to change the TABLE CONTROL setting to
4) http://i566.photobucket.com/albums/ss106/wkw510/pic10.jpg
Now, everything is okay but I only get the latest record shows in the TABLE CONTROL. The record I inserted display more than one time, and filled all the table control.
5) http://i566.photobucket.com/albums/ss106/wkw510/pic11.jpg
I am wondering should we include
MOVE-CORRESPONDING wa_tray TO itab_tray.
or
APPEND wa_tray TO itab_tray.
According from Devendra, the PBO should only has this code
loop at itab_tray into wa_tray
    with control tabl_matr
    cursor tabl_matr-current_line.
*    module fill_table_control.   "shoule we exclude this?
endloop.
If I exclude the above code, the table control only show one record, regardless how many records are inserted.
Something is not right here, but just cant find it out.
Please help.

FK01: Vendor Master Record Validation Table is not maintained

Hi Experts,
Appreciate your help on this matter: I have created a new Vendor Account Group and tried to used it. However, upon saving I encountered problem: error message Vendor Master Record Validation Table is not maintained. Do I missed some configuration?
Thank you very much!

Hi,
STEP 3 : In Financial accounting > A/R A/P > Business Transactions > Outgoing payments > Manual Outgoing payments >
Define Tolerance (Vendors)
STEP 4 : Create a GL A/c Creditors in FS00 as a balance sheet a/c and in control tab give reconciliation type as Vendors
and Field Status Group G067. Assign this account in company code data in FK02.
Regards,
Sadashivan

Notes in Interaction Record

Hi Experts,
We are working on CRM 2007 as frontend and ISU as backend.
When we Generate an interaction record in the Interaction Center,
there is an option of viewing Notes History of any BP.
The notes are viewed in a textarea which is declared in the component 'ICCMP_BT_IRHIST'.
Now this textarea is declared in the html page but cannot be seen as context node/ attribute of the implementing class.
However, the value is being filled.
We want to see where and how the value is being updated.
Any ideas?
Thanks and Regards,
Ravi Bhatnagar

Hi Bhatnagar,
All the notes inserted in interaction records follow the rules defined in your Text Determination procedudure assigned to your transaction type.
You can give more information of Text Management in
SPRO > CRM > Basic Functions > Text Managemet and http://help.sap.com/saphelp_crm60/helpdata/en/09/d46e39c8d2117be10000000a114084/frameset.htm
Regards,
Heber Olivar

Interaction Record History & Notes History

Hi All -
I have a question regarding the Interaction Record history & Notes History assignment blocks in the IR Work Center Page.
The IR Work Center page has an assigment block to list the recent interaction records and notes history. However, this component lists only the last few interaction records and their corresponding notes history. (Like the last 4).
Is it possible to increase this number through configuration? Or does it need to be an enhancement to the notes history and interaction history components?
Regards,

Hi Nikhil,
Yes, it is possible to increase the number of interaction records that are being displayed.
The code that is limiting the number of interaction records to 4 is present in the Custom Controller ICCMP_BT_IRHIST/CuCoIRHist. The code is present in the method GET_LAST_INTERACTIONS of the implementation class of the custom controller.
The below code results in only a few Interaction Records based on the confirmed partner;
TRY.
      CREATE OBJECT lr_query_service.
    CATCH cx_crm_unsupported_object.
      me->typed_context->btordercusthist->clear_collection( ).
      RETURN.
ENDTRY.
lr_query_service->set_query_parameters( it_parameters = lt_parameter ).
lr_queryres_col = lr_query_service->get_query_result( ).
If all the Interaction Records are to be fetched from the database, then the search query 'BTQuery1O' needs to be executed. The parameters for partner number and object_type are to be passed.
Once, result query is obtained, the same collection can be set to the context node BTORDERCUSTHIST of this custom controller.
Finally, the code to limit the number of Interaction records to 4 which is given below needs to be commented;
* restrict to 4 result entities
lr_bo = lr_queryres_col->find( iv_index = 5 ).
WHILE lr_bo IS BOUND.
   lr_queryres_col->remove( iv_bo = lr_bo ).
   lr_bo = lr_queryres_col->find( iv_index = 5 ).
ENDWHILE.
Regards,
Jekin

Interaction Record Notes Table

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