Interaction Records Table @ Buss Agreement Level

Hello,
I need to retrieve the notes for the Interaction records saved on Web UI at Buss Agreement level (Cont Acc).
Currently i am able to get this from CRM_ORDER_INDEX table for BP level.
Are there any table's, FM's or... holding these IR's for Contract Accout level ?
Can some one suggest me ?
Thanks
Ricky

Hi Frank,
Thanks for your suggestion.... but I don't follow unfortunately. I have had a look at your suggestion, but this is over my head.
I guess my other option is just to write some logic into the view, however this would double the size of my statement and make it a little inefficient.. .
Thanks
Simo

Similar Messages

Interaction Records

Hello,
I need to retrieve the notes for the Interaction records saved on Web UI at Buss Agreement level(Cont Acc).
Currently i am able to get this from CRM_ORDER_INDEX table for BP level.
Are there any smilar table's, FM's or... holding these IR's for Contract Accout level ?
Can some one suggest me ?
Thanks
Ricky

Hi Eli,
I am also facing similar type of issue, i am raising a alert on account identification screen while confirming the account.
DATA: context_area TYPE REF TO cl_crm_ic_contextareaview_impl.
*-- Retrieving the BP Status Information
CLASS cl_crm_ic_services DEFINITION LOAD.
context_area = cl_crm_ic_services=>contextarea_contr.
IF context_area IS BOUND.
    bdc ?= context_area->get_custom_controller( 'CuCoBDC' ). "#EC NOTEXT
    Fill main partner with confirmed BP
    TRY.
        value = bdc->get_xpath_property_as_string(
                        '//currentCustomer/BP_NUMBER' ).
        partner_no = value.
get the BP GUID
        value = bdc->get_xpath_property_as_string(
                        '//currentCustomer/BP_GUID' ).
        partner_guid = value.
      CATCH: cx_crm_bdc_no_data, cx_crm_bdc_xpath_error.
    ENDTRY.
I am not getting any value in context_area andthats why its throwing an exception.
Could you please suggest me if I did something wrong?
Regards,
Kamesh Bathla

Interaction Record and Multi Level Categorization

Hello Forum,
I would like to know if any one has implemented Multi level categorization for Interaction record in SAP CRM Web IC 7.0.
If so how did you acheive this.
I have done the following
-     Create Catalogs, Codes and Code groups
-     Create Subject profile
-     Create Categorization schema with default subject profile.
I could not assign Subject Profile to Transaction Type and also in the only default Subject Profile is displayed .
Any help is greatly appreciated.
Thanks
Amar

Glen,
I tried to create customized catalog with Category "F" which is Activity -Reason and the system did not allow me.
So i used A1 (SAP delivered) which has category "F" and used it to assign Code Group Profile and Code Groups.
I created Subject Profile with Subject Category "F" and assigned the Code Group Profile.
I have not usedc the Transaction for assigning subject profile and Status to Transaction Type as i do not need it.
There is not provision to directly assign subj profile to Transaction type as like service request.
I went through the route of assigning Subj profile to Transaction Type header and another place of assigning them in the category schema.
This is where i do not see the Customized subject profile which i have created.
Can you tell me where exactly i can Determine of categorization schema based on transaction type/catalog category combination.
Thanks
Amar

Multi Level Categorization in Interaction Record

Hello Gurus!
We are implementing CRM 7.0 and setting up multi level categorization for interaction records and service ticket. I have managed to set up all the required config and the categorization schema in Web IC. It is working in service ticket. However, for interaction record in web IC, the problem is that in the Categorization Tab, there are no fields showing up. I tried adding the fields but there seems to be none similar to service ticket where the fields for Level 1, Level 2, etc... can be seen.
Have you got any idea on how to make the Level fields show up in the interaction records so we can test the multi level categorization for IR?
Thanks!

Glen,
I have gone into IC manager role and used categorization schema and i cannot see my customized Catalog for Business activity.
I have checked Category of the catalog which i have manually created and it is "Activity-reason" .
I have tried using the default catalog and added my Codes into it and created Scema but i do not see the categorization in Web IC and more over the Subject feild is in active. I have added the code groups and code feilds and they are displaying a error message.
Thanks Amar

Interaction Record Notes Table

Where does the Note field of Interaction Record stores ??
We are trying to extract the interaction history of business partners into BW.
is there any BW info object is associated with this?
Thanks,
Thirumala.

Thirumala,
The interaction record is another type of business transaction. The default type I believe is '0010'. The notes on the interaction record are stored I believe in the standard SAP text management tables STXH, and STXD.
To extract this try using the object: 0CRM_SALES_ACT_1. However the long text does not get sent over to BW. I think this info object will work the best because most interaction records usually are considering activities.
I have not tried this so it may or may not work.
Good luck,
Stephen

Bol Object for Catagorization Levels in Interaction record

I need to create an Interaction record programatically and store some fixed value in the Catagorization Levels. I want to do this by BOL programming. Can sone one help which BOL object to use and how

Hi..can any body help me to . how to create interaction object . and how it get dsiplayed on UI interaction history .

How can I find table names for Interaction Record

Hi
I need the table names for Interaction Record Notes, Description Field, Reason Code & IC Agent. Please assist.

Hi Sunglad,
The header data of the interaction record (incl. description) is saved in table CRMD_ORDERADM_H.
The reason code can be found in table CRMD_SRV_SUBJECT.
The connection between CRMD_ORDERADM_H and the CRMD_SRV_SUBJECT is rather complex:
CRMD_ORDERADM_H --> CRMD_LINK --> CRMD_SRV_OSSET --> CRMD_SRV_SUBJECT
get transaction guid from crmd_orderadm_h.
get guid_set from crmd_link where crmd_link-guid_hi = transaction guid and objtype_set = 29.
select guid from crmd_srv_osset where guid_set = guid_set found above in crmd_link table.
select * from crmd_srv_subject where guid_ref is in all guid's found above.
The text can be found in table STXH. I guess you need a function module (READ_TEXT) to
retrieve the text.
Hope this helps.
regards,
Wim Olieman

Object for interaction records, service tickets and follow-up activities

Hi,
I need business objects or Function modules(anything) that contains the data realted to interaction records, service tickets, and follow-up.Please help me by mailing to my mail [email protected]

My question was answered by Experts.
1.I tried with the code to retirve GUID,HEADER/ITEM Guid's related to the BPnumber from CRMF_ORDER_INDEX table.
2.I have stored header/item GUID's in different internal tables and append all the values that fetched above with in the loop.
3. Clear header/item guid's,that they can have next value in the loop.(Important)
4.Next step call the FM CRM_ORDER_READ with in the loop and assign import/export parameters.
4.Display the records.
Thanks for Everything.........

Interaction records,Service tickets,Follow-up activities

hi all!
I need objects (FM, BDocs...Etc...) that related to interaction records, service tickets, follow-up activities of the business partners.
can anybody help me out.
regards
sachin

My question was answered by Experts.
1.I tried with the code to retirve GUID,HEADER/ITEM Guid's related to the BPnumber from CRMF_ORDER_INDEX table.
2.I have stored header/item GUID's in different internal tables and append all the values that fetched above with in the loop.
3. Clear header/item guid's,that they can have next value in the loop.(Important)
4.Next step call the FM CRM_ORDER_READ with in the loop and assign import/export parameters.
4.Display the records.
Thanks for Everything.........

Retrieve the Purchase Order Condition Records Table

Hallo!
I have found this code right here:
http://www.sap-basis-abap.com/sapab025.htm
It is very useful particular for purposes which I need. Please can somebody
try to fix the error to get it working. There is an internal table missing.
Regards
Ilhan
Retrieve the Purchase Order Condition Records Table
select * from ekko.
       select * from konv where knumv = ekko-knumv
           "Get all the condition records for the purchase order
       endselect.
endselect.
* Get the info record conditions record
* First declare the record structure for the key
data: begin of int_konp,
             txt1(5),
             lifnr(5),
             matnr(18),
             txt2(4),
             txt3(1),
        end of int_konp.
clear: konh, konp, int_konp.
* data for the record key konh-vakey
int_konp-txt1    = '00000'.
int_konp-lifnr    = ekko-lifnr+5(5).
int_konp-matnr = ekpo-matnr(18).
int_konp-txt2    = 'ALL'.
int_konp-werks = ekpo-werks.
int_konp-txt3    = '0'.
select * from konh where      kschl = 'PB00'            "Conditions (Header)
                                     and datab => p_datum.       "valid from date
      if konh-vakey = int_konp.                                  "Conditions (Item)
             select single * from konp where knumh = konh-knumh.
             continue.
      endif.
endselect.

Hi flora
Just get through the sequence .
see the table fields ...
1. From EKKO table take an entry which is having pricing conditions.
Now in the fields list check out for field EKKO-KNUMV(document condition number).
2.Take this condition number and now goto table KONV.
Give the document condition number in the field KONV-KNUMV and execute .
This will lead to a list of document condition numbers and some other fields .
3.Now check for field KONV-KNUMH ,KONV-KAWRT(quantity) and note the value KONV-KWERT .
(Remember this is at header level).
This is ur condition record number.
**comments
Now from document condition number we got the condition record number (KNUMH).
4. now since u want the item level tax procedure go to table KONP and give the condition record number and execute .
This will give u a list of details .
Now concentrate on KONV-KAWRT (scale quantity) KONP-KBETR(rate) as this table will store Pricing per UNIT so product of these two will give u the total pricing tax, for a particular condition type say PR00 .
For that particular condition item .
Check the pricing procedure .
See t-code VK13 and check the pricing procedure .
From me23 check the same PO num select the item and check the pricing conditions applicable .
Select a particular pricing and goto condition->analysis->analysis pricing ,
Better take help of a SD functional consultant in the process.
regards,
vijay.

Not able to attach the scanned document with Interaction Record in SAP-CRM

Hi Experts,
I have a scanned document and I am trying to attach it with Activity in Interaction Record.
I maintained the document ID refering to scanned document in table TOA01 with interaction record guid; however the attachment gets displayed in SAP-CRM GUI but i am not able to see the attachment in SAP-CRM GUI.
Please help if someone has encountered a similar issue or propose a way to attach the document with acitivity in interaction record.
Regards,
Amit Gupta.

Hello Amit,
I am not able to understand your requirement correctly. Are you trying to attach the Document as a Attachment to the Interaction record (or) trying to attach it as a Archive Link Document??
If you could give me more info.. I think I will be able to assist you with this as I have worked in this area...
Cheers..
Anand

SAP CRM 5.0 - capturing iObject details in interaction Record - urgent

Hi every body,
Pl let me know how to capture iObject in Interaction Record, where to capture...is it standard functionality of SAP CRM 5.0. I am unable to find.
Reason I am asking is: I want to create service order as a follow-up from interaction record. In this service order I will add item level service products required for this ibase.
In Service Order there is a field to capture iObject ID, but I want this to be populated automatically when I create service order from interation record. Hence I need to know how and where to capture iObject in interation record. In case any OSS notes are there to be applied, let me know. In case development is required let me know.

Thanks Rekha
Your guidance has help me sovle this problem, changed the Determination Rule to 14000148 and this tested succesfully.
Many Thanks again - max points awarded.
Regards
Panduranga

Finding CRM Order number from Interaction Record number

In our scenario when a CRM Order is created, an interaction record also gets simultaneously created. If I want to find out the Order number based on the corresponding interaction record number, how will I achieve it through linking tables?

Hi,
Use FM CRM_ORDER_READ and check ET_DOC_FLOW.
Hope this helps!
Best regards,
Caíque Escaler

Interaction record text replication issue

Hi,
I am trying to create contacts on BCT0 for some of the newly created class and actions.
I am able to create them in ISU and it is getting replicated to CRM as Interaction records.
However for some of the contacts , the text of class and action (Class/Action name) is being displayed in IR and for some of them it is not showing.
I have mapped the code group and code settings similar to the class and action of ISU.
Only the class and action TEXT is misssing in the IR for some of the contacts (Class/Action combination). Checked the filter settings of the adapter and it is fine.
Could anyone share lights on what i am missing here? (We havent implemented any BADI's).
Thanks,
Arun

Hello Arun,
Did you fill in the IR description in the mapping table in ISU? This is in the spro somewhere like >> utilities >> customer service >> crm integration >> contact replication.
Regards
Nicolas.

Interaction Record Data Model

Can someone please give me the list of tables for the Interaction Record? Like Interaction Record data model. For example, all the tables including BP, products, description of the interaction record.

Hello Donna,
The product information associated to Interaction Record, you can find it in CRMD_ORDERADM_I table. Just insert your document GUID in field HEADER, and it will display all items of that document including the product GUID (PRODUCT field). Then you can check in COMM_PRODUCT, for master data information about any product. You can also consult CRMD_PRODUCT_I for more information about product items of your document.
The partner information it is a little more complex. View CRMV_LINKPARTNER will show you how to get it. It envolves two tables: CRMD_LINK and CRMD_PARTNER. With your document GUID, you must consult CRMD_LINK with attributes OBJTYPE_HI = '05' and OBJTYPE_SET = '07'. Then, with GUID_SET of that entry, you must indicate it in table CRMD_PARTNER at field GUID. Hit execute and it will display your partner information.
Kind regards.
Bruno

Interaction Records Table @ Buss Agreement Level

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